The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Aptech To Unveil NEW Enterprise Accounting Dashboard at HITEC Charlotte
Aptech | June 19, 2024
Accessible via computer, tablet, or phone, the PVNG dashboard provides a quick glimpse of financial and operational data without having to execute multiple reports; Visit Aptech at HITEC Charlotte June 24-27 in Booth #2644 PITTSBURGH, June 19, 2024 — Aptech, a hospitality company providing the best in finance and accounting software for more than 50 years to hotels, will reveal a NEW dashboard for its PVNG enterprise accounting solution at HITEC Charlotte, to be held June 24 to 27 at the Charlotte (N.C.) Convention Center. Developed at the request of its customers, the tool provides a quick view of the status of a hotel’s financials fro...
U.S. Travel Association’s Commission on Seamless and Secure Travel Identifies Five Bold Steps to Boost National Travel Competitiveness and Benefit V
U.S. Travel Association | June 19, 2024
Expert panel will urge U.S. government to advance emerging security initiatives between the United States, United Kingdom and other nations to address travel pain points WASHINGTON (June 19, 2024)— The United States stands on the cusp of major, long-awaited innovations in travel security and facilitation—developments that will enhance the country’s ability to more aggressively compete for global travelers and reverse a lagging rate of recovery as other nations excel, according to work underway by the Commission on Seamless and Secure Travel and the U.S. Travel Association. “It’s time for U.S. officials to make a leap forward an...
Vingcard Introduces Google Wallet Compatibility for Mobile Access Hotel Guest Keys
Vingcard | June 19, 2024
Leading digital key innovator collaborates with NXP Semiconductors to provide properties with heightened flexibility and choice in deploying convenience-enhancing solutions. Stockholm –June 19, 2024 – Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, has announced the launch of Mobile Access featuring hotel key compatibility with Google Wallet. In collaboration with NXP® Semiconductors, a leading provider of secure connectivity solutions for embedded applications, the latest offering for Mobile Access maintains a priority on security while making room entry fast, easy and always enjoya...
Sojern Now Available on Oracle Cloud Marketplace
Sojern | June 19, 2024
Enhance real-time guest engagement and streamline marketing efforts using Sojern’s Guest Experience Solutions with Oracle Hospitality Integration Platform SAN FRANCISCO, 19 June 2024 – Sojern, a leading digital marketing platform built for travel and a member of Oracle PartnerNetwork (OPN), today announced its suite of Guest Experience Solutions is available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI) and integrated with OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP). Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle...
Old Edwards Hospitality Group Finds New Ownership
Old Edwards Inn and Spa | June 18, 2024
Athens, GA Family, now at the Helm of its Companies and Properties HIGHLANDS, NC (June 18, 2024) — The South’s award-winning collection of hotels and clubs has found new ownership in James and Jessica Whitley of Athens, Georgia. On Friday, June 14, 2024, the sale of Old Edwards Hospitality Group’s assets was completed between long-time owners Art and Angela Williams and the Whitleys. Art and Angela Williams purchased Old Edwards Inn more than 20 years ago after visiting and falling in love with the town of Highlands in their younger years. Over the last two decades, they renovated the original inn and spa, added rooms, restaurants...
The Quincy Hotel Washington DC Joins Choice Hotels International’s Ascend Hotel Collection
Hotel Equities | June 18, 2024
Hotel Equities to Manage DC's First Ascend Hotel Collection Property Washington, DC – June 18, 2024 – Today, Hotel Equities ("HE") announced The Quincy Hotel in Washington DC will be rebranded to become part of Choice Hotels International’s Ascend Hotel Collection. This marks the first Ascend Hotel Collection property in the Washington, DC market, bringing a new level of boutique hospitality to the nation's capital. The hotel, located at 1823 L. St. NW, Washington, DC 20036, is owned by an affiliate of UIP and will be operated by HE. As part of this rebranding, The Quincy Hotel, Ascend Hotel Collection, will undergo renovations to...
From Industry to Education: Hospitality Pros Shape the Next Generation
EHL Insights | June 18, 2024
In today's complex business environment, schools play a crucial role in preparing graduates to overcome the challenges of the future. As specialists in their field, visiting professors and lecturers bridge the gap between industry realities and trends and the specialized academic curriculum in educational institutions. Professional teachers greatly enhance the learning experience for students while also drawing personal satisfaction from shaping the next generation of leaders for their beloved industry. It’s a win-win solution for business programs focusing on one sector, such as hospitality management education. This article explores...
DUO Hotel Lisbon, Curio Collection by Hilton and DoubleTree by Hilton Lagoa Azores Open in Portugal
Hilton | June 18, 2024
From city to coast, DUO Hotel Lisbon, Curio Collection by Hilton and DoubleTree by Hilton Lagoa Azores openings offer something for all travellers LONDON, UK – Today, Hilton has announced the opening of two hotels, DUO Hotel Lisbon, Curio Collection by Hilton and DoubleTree by Hilton Lagoa Azores, as the company expands its portfolio in Portugal. “We’re excited to introduce these two fantastic hotels to Portugal, where we have plans to more than double our presence. With more than 30 million visitors last year, Portugal remains an increasingly popular destination for travellers thanks to its rich heritage, vibrant cities and be...
Crestline Selected to Manage the Hotel Indigo Asheville Downtown, NC
Crestline Hotels & Resorts | June 18, 2024
FAIRFAX, VA – June 18, 2024 Crestline Hotels & Resorts, LLC, announced today it has been selected to manage the Hotel Indigo Asheville Downtown in Asheville, NC. The newly renovated hotel features 116 sophisticated guest rooms, including 16 penthouse suites, and an 865 square foot ‘inspiration room’ that accommodates up to 20 guests for meetings and gatherings. Hotel Indigo Asheville Downtown is where natural beauty and urban style converge. Offering panoramic views of the Blue Ridge Mountains, the hotel is walking distance to downtown Asheville's thriving art, music, food, and craft brewery scene. ...
10 Things You Didn’t Know About the Holiday Inn Brand – From Fun Facts to Pioneering Moments, Illuminating the Brand’s Ongoing Leadership in Mai
IHG | June 18, 2024
According to Morning Consult Intelligence data, the leading audience & brand tracking platform, the Holiday Inn brand is the most trusted travel and hospitality brand in the United States. To celebrate, IHG Hotels & Resorts looks back on the brand’s history and legacy of extraordinary stories and industry-changing success. From offering first-of-its-kind services and amenities to groundbreaking technology, the Holiday Inn brand changed how people traveled and made travel more accessible for millions. Its contributions to the hospitality and travel industries are countless, and today, not only does it remain one of the most re...
The St. Regis Al Mouj Muscat Resort Debuts in Oman
ST. REGIS HOTELS & RESORTS | June 18, 2024
Muscat, Oman – June 18th 2024 – St. Regis Hotels & Resorts have announced the highly anticipated opening of The St. Regis Al Mouj Muscat Resort, marking the debut of the brand in Oman. Blending local heritage, avant-garde design and the timeless glamour of the St. Regis brand, the resort, developed by Alfardan Group, introduces the signature hallmarks born at New York’s finest address of Fifth Avenue and 55th Street, to the region’s luminaries. “The debut of the St. Regis brand in Oman marks a significant milestone as we continue to grow our portfolio of the best addresses around the world,” said Jenni Benzaquen, ...
Accor Signs With Terres de Légendes for Conversion of Saint Martin’s Beach Plaza Hotel to MGallery Property
Accor | June 18, 2024
Accor, a world-leading hospitality group, in partnership with Terres de Légendes, is thrilled to announce the signing of a new hotel development, The Whimsy Hotel & Spa Saint-Martin – MGallery Collection. Located in the vibrant heart of Saint-Martin, it will be the first MGallery hotel to open in the Caribbean, a strategic location for the ongoing growth and development of the boutique-hotel collection brand MGallery. Nestled along the pristine beaches of Saint-Martin, close to Marigot on the French side of the island, the hotel serves as an enchanting coastal haven, celebrating the island's rich cultural heritage while drawing insp...
Christy Patterson Named Director of Sales at The Woodstock Inn & Resort
Woodstock Inn & Resort | June 18, 2024
WOODSTOCK, VT (June 18, 2024) – Bruce Grosbety, president of the Woodstock Inn & Resort, announces the appointment of Christy Patterson to director of sales. Patterson brings more than 20 years of experience in luxury hospitality sales to her new position. In her new role, Patterson will lead and oversee all group, transient, and catering/banquet sales endeavors, develop, implement, and manage the objectives and policies governing the sales and reservations department, encompassing corporate and social sales, weddings, leisure guest reservations, and more. “We are thrilled to welcome Christy to the Woodstock Inn & Resort as th...
McNeill Hotel Company (MHC) Names Kimberly Brown General Manager at Hampton Inn Memphis/Southaven MS
McNeill Hotel Company | June 18, 2024
Germantown, Tennessee — June 17, 2024—Germantown, TN- based McNeill Hotel Company (MHC) today named hospitality industry veteran Kimberly Brown as General Manager at its Hampton Inn Memphis/ Southaven MS. MHC President Travis Murray made the announcement. A Memphis native, Brown joins MHC with more than 20 years of hospitality experience, having started her career on the Tour & Attraction side as the Group Sales Manager at the first permanent Smithsonian exhibition outside of Washington DC, the Memphis Rock 'n' Soul Museum & Gibson Guitar factory. Kimberly then transitioned over to the hotel side and started her career in sa...
IDeaS Now Available on the Oracle Hospitality Integration Platform (OHIP)
IDeaS | June 18, 2024
IDeaS leads the way in integrating at scale as nearly 2,000 initial properties take advantage of faster, smoother implementations MINNEAPOLIS—June 18, 2024— IDeaS, a SAS company and leading provider of hospitality revenue management software and services, today announced that it has reached the milestone of nearly 2,000 properties live on the Oracle Hospitality Integration Platform (OHIP). This integration seamlessly connects RMS solutions, including IDeaS G3 RMS, with Oracle's OPERA Cloud platform, accessible through both OHIP and the Oracle Cloud Marketplace – a centralized hub for enterprise applications. Building upon their 25-yea...
HITEC 2024 Spotlight on Hotel Development in Charlotte, NC
Lodging Econometrics | June 18, 2024
June 18, 2024 – PORTSMOUTH, NH Lodging Econometrics (LE) has released the Q1 hotel development data for the Charlotte, NC market ahead of the Hospitality Industry Technology Exposition and Conference (HITEC). The Q1 2024 LE Market Trend Report for the Charlotte market highlights that Charlotte has a total of 67 hotel projects and 7,772 rooms in the construction pipeline, positioning it fifteenth among the top 25 U.S. markets for the largest hotel construction pipeline by project count. Within the Charlotte market, at the close of the first quarter, hotels presently under construction stand at 11 projects/1,435 rooms. Projects sched...
SalesAndCatering.com and LodgIQ™ Announce Partnership To Deliver Market-Leading AI Revenue Management for Group Sales
SalesAndCatering.com | June 18, 2024
Seamless integration delivers powerful group commercial optimization capabilities, empowering hotels to make data-driven decisions that accelerate revenue growth and sales performance. Charleston, SC—(June 18, 2024) –SalesAndCatering.com and LodgIQ™ today announced a new strategic partnership to integrate LodgIQ's revolutionary artificial intelligence (AI) revenue management technology into SalesAndCatering’s award-winning group and event management platform, STS Cloud. Effective group revenue management is critical for hotels seeking to maximize revenue and profitability in today’s competitive marketplace. Both companies will wo...
Meyer Jabara Hotels Offering IT Services & Support Across Its Portfolio and Beyond
Meyer Jabara Hotels | June 18, 2024
Hotel ownership and management group to design, procure, certify, manage, monitor, and maintain its hotels’ network infrastructure including cabling, guest/staff connectivity, cybersecurity, data backup/recovery, help desk support and more [Danbury, Conn., June 18, 2024 — Meyer Jabara Hotels (MJH) is invested in technology – so much so that the company is taking on the role of technology support, help desk, and implementation for its portfolio of 32 hotels plus any other properties needing IT assistance on a project basis. With the goal of enabling guests and staff to communicate at the speed of business or faster, the hotel owner an...
Hotel Internet Services Showcases What’s Next in Guest WiFi and Online Connectivity at HITEC 2024
Hotel Internet Services, Inc. | June 18, 2024
Attendees set to discover which technologies are empowering hoteliers with the tools to deliver faster, safer and more personalized internet-driven experiences. CLEARWATER, Fla. — June 18, 2024 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is thrilled to announce its official participation at HITEC 2024, with booth representatives set to showcase the latest breakthroughs in WiFi network and online-based technology. From June 25-27, HITEC attendees visiting HIS booth #3440 will discover how recent technology innovations are empowering properties to deliver the s...
How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?
Audrey MacRae | June 18, 2024
Property-management systems are improving communication between hotels and guests and establishing new norms when managing online reviews and long-term relationships; Learn more by visiting Maestro at HITEC Charlotte in Booth 1844 By Audrey MacRae Hospitality has traditionally been a reactive service model. Guests shop for hotel stays, peruse reviews, secure a booking, attend their stay and depart with a review in mind. However, travelers have often been known to leave reviews mid-stay as issues or surprises challenge and delight them. Operators who fail to account for these guests are open to allowing negative reviews to color their proper...
Knowland Announces an Automated Prospecting Tool, Knowland Select for Hotels With Limited Meeting Space
KNOWLAND | June 18, 2024
Streamlines prospecting to improve sales productivity and help smaller properties build agile, proactive sales strategies to accelerate group business growth ARLINGTON, Va. — June 18, 2024— Knowland, the leading provider of data-as-a-service insights on meetings and events for hospitality, announced the introduction of Knowland Select, a new product specifically designed for hotels with limited meeting space. Knowland Select subscribers will receive a curated list of target accounts for upcoming need periods directly to the seller’s inbox. It provides a low-cost option to help optimize resources, save time and improve performance while...
Hilton Signs With Bohemian Hotels for Two Properties in Iceland
Hilton | June 17, 2024
Reykjavik and Akureyri poised to welcome new hotels under Hilton brands REYKJAVIK, Iceland – Hilton (NYSE: HLT) today announced a franchise agreement with Bohemian Hotels ehf. to open Akureyri "Skáld" Hotel, Curio Collection by Hilton, in the northern Icelandic countryside, as well as a stunning new property in Iceland´s capital city, Reykjavik. Nick Smart, vice president, development, UK, Ireland & Nordics, Hilton, said, “Iceland is an incredibly popular travel destination and we are excited to expand our portfolio of properties in Reykjavik, as well as bring the first internationally branded hotel to the Icelandic country...
Global Travel and Tourism Deals Drop 10.9%; PE Deals and European Markets Shine During January-May 2024, Reveals GlobalData
GlobalData | June 17, 2024
Travel and tourism sector witnessed 10.9% year-on-year (YoY) decline in the number of deals (mergers and acquisitions (M&A), private equity (PE) and venture financing) announced globally during January-May 2024. Despite this downturn, PE deals showed improvement, and European markets showed growth, highlighting new opportunities for strategic investments, according to GlobalData, a leading data and analytics company. An analysis of GlobalData’s Deals Database revealed that the total number of deals announced in the travel and tourism sector globally fell from 321 during January-May 2023 to 286 during January-May 2024. Meanwhil...
GBTA U.S. Legislative Summit 2024 Brings the Voices of Business Travel to Policymakers to Advance Industry Priorities
GBTA | June 17, 2024
100+ GBTA Members Share Industry’s Economic Impact and Urge Legislators to Support Decarbonizing Air Travel and Improve the U.S. Visa System for Those Who Travel for Work Senator Jacky Rosen (D-NV) and Representative Sam Graves (R-MO) Receive “GBTA Navigator Award” for Championing Business Travel in the U.S. Members and constituents of the Global Business Travel Association (GBTA) converged last week in Washington D.C. for the GBTA U.S. Legislative Summit 2024 where over 100 participants met one-on-one with U.S. Senators, Representatives and their staff to share data-informed insights and advocate for policies that supp...
