The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Twin River Acquires Iconic Bally’s Brand From Caesars Entertainment
Twin River Worldwide Holdings, Inc. | October 13, 2020
PROVIDENCE, R.I., Oct. 13, 2020 - Twin River Worldwide Holdings, Inc. (NYSE: TRWH) (the "Company") today announced that it has purchased the iconic Bally's brand previously owned by Caesars Entertainment, Inc. This acquisition will allow Twin River to maintain the Bally's name for the Atlantic City property that it has agreed to purchase from Caesars Entertainment pursuant to the previously announced purchase agreement and enables the Company to rebrand virtually all of its portfolio properties under the Bally's name and logo. As part of the deal, Twin River has agreed to provide Caesars Entertainment a perpetual license to use the Bally's b...
Aimbridge Hospitality Adds 16 Extended Stay America Properties to Management Portfolio
Aimbridge Hospitality | October 13, 2020
PLANO, Texas, Oct. 13, 2020 - Aimbridge Hospitality, the leading, global, third-party hotel management company, announces it has added 16 Extended Stay America properties to its growing portfolio. Aimbridge now manages 36 Extended Stay America properties, with more in the pipeline. This portfolio of Extended Stay America properties has received $5 million of capital improvements in the last two yearsalone and will continue to receive capital improvements into the future from the new ownership group consisting of Lodging Advisory Group and ServiceStar Capital Management, LLC. Lodging Advisory Group (LAG) will serve as the portfolio's...
ALICE and Vocera Partner to Improve Hotel Communication and Workflows
ALICE | October 13, 2020
Technology integration to help increase safety for employees and guests New York, NY – Oct. 13th, 2020 -- ALICE, a leading hospitality operations and management platform, now integrates with the hands-free Vocera Badge and Vocera Smartbadge from Vocera Communications, Inc. (NYSE:VCRA), a leader in communication and workflow solutions. Interoperability between ALICE and these intelligent mobile devices enables hotels around the world to improve operational efficiency and increase safety for employees and guests. “Innovative technology is essential for hotels as they adapt to new standards of operating procedures and guest demands in ...
PI Cap Breaks Ground on First avid Hotel in Canada
IHG | October 13, 2020
ATLANTA, Oct. 13, 2020 IHG® (InterContinental Hotels Group), one of the world's leading hotel companies, announced today the latest in international expansion for its avid™ hotels brand – the groundbreaking for the first Canadian property located in Vaughan, a suburb of Toronto. The property is owned by PI Cap and is part of a robust pipeline of new avid hotels currently under development across Canada. There are more than a dozen avid hotels now open and welcoming guests, including the first property in Mexico, and 90 properties under construction or with plans approved for construction across Canada, the United States and Mexico. ...
Hospitality Ventures Management Group (HVMG) Opens 104-Room Residence Inn by Marriott Waco/South in Texas
Hospitality Ventures Management Group | October 13, 2020
WACO, Texas - Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel investment, ownership and management company, today announced the grand opening of 104-room Residence Inn by Marriott Waco/South in Texas. The hotel is owned by Ridgeland, Miss.-based Wealth Hospitality Group, a hospitality ownership/development/construction management company. “The Residence Inn by Marriott Waco/South marks our fifth hotel in Texas and our 20th Marriott-branded property,” said Robert Cole, president & CEO, HVMG. “Our familiarity with the market, extended-stay hotels and the Residence Inn brand will allow us to ramp up qu...
Chain Affiliation Is on the Rise but Which Hotels Will Rebrand?
EHL | October 13, 2020
Hotels can change brands (i.e. rebrand). An independent hotel may affiliate itself to a chain (or vice-versa), or a branded hotel may change affiliation from one chain to another, or even within a chain. The rebranding trend has been hot in recent years (see Figure 1): between 1990 and 2017, 32% of hotels in the US were rebranded at least once, with some changing their brands up to seven times. Since 2011, on average 1200 hotels (110K rooms) have been rebranded annually. The hotel rebranding trend From 57 hotels (4,445 rooms) in 1992 to 371 hotels (36,074 rooms) in 2017, the number of independent hotels affiliating themselves to a chain h...
Nobody Asked Me, But… No. 238: Hotel History: The Fairmont Hotel in San Francisco
Stanley Turkel | October 13, 2020
by Stanley Turkel, CMHS Hotel History: The Fairmont Hotel, San Francisco, CA (592 rooms) The luxurious Grande Dame atop Nob Hill in San Francisco was named after U.S. Senator James Graham Fair (1834-1894) by his daughters, Theresa Fair Oelrichs and Virginia Fair Vanderbilt. When the silver king James Fair purchased the site back in the late 1800s, his interest was to build the largest mansion in the neighborhood. However, when he died in 1894, the lot was still undeveloped until 1907 when his daughters commissioned the architectural and engineering firm of Reid & Reid to design a large hotel in Italian Renaissance style. The Reid br...
Island Hospitality Management Names Samantha Fisher as Chief Investment Officer
Island Hospitality Management | October 13, 2020
WEST PALM BEACH, FL. (October 13, 2020): Island Hospitality Management, the premier third-party management company for select service and upscale extended stay hotels in the United States, has announced the appointment of Samantha Fisher as Chief Investment Officer. In this new role, Fisher will bring her deep understanding of diverse U.S. markets as well as established relationships with the industry’s leading owners and investors to spearhead growth and development strategies for Island Hospitality’s expansive portfolio, underwrite and source deals, and actively manage and establish key relationships with potential investors. “...
Hotel Equities Opens Dual-Branded Marriott Hotel in Indianapolis Keystone
Hotel Equities | October 13, 2020
ATLANTA – October 13, 2020 – Today, Atlanta-based Hotel Equities (“HE”) announced the opening of the dual-branded Residence Inn and SpringHill Suites by Marriott in the Indianapolis Keystone area of Indiana. With a combined 180 guestrooms and suites, the hotel is located at 9450 Counselors Row in Indianapolis and is owned by development and investment firm The Witness Group (“TWG”). Hotel Equities manages TWG’s portfolio of hotels following the recent consummation of the firm’s alliance with TWG last month. “The owners have done a first-rate job with this hotel development adding thoughtful touches in the design and arc...
Hotel Metro Milwaukee Adopts Latest in Content Casting Abilities With BeyondTV by Hotel Internet Services While Ensuring Seamless Guest Wi-Fi Connecti
Hotel Internet Services, Inc. | October 13, 2020
Luxury boutique property implements ultimate in in-room guest entertainment personalization along with ensuring that guest demands for a fast and reliable internet connection are always met. MILWAUKEE, Wis. — October 13, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has partnered with Hotel Metro Milwaukee, Autograph Collection to provide the latest in guestroom entertainment abilities via the implementation of BeyondTV in addition to ensuring that guest online needs are fully met with an advanced Wi-Fi network upgrade. Located within a historic 1930s era ...
10 Reasons Why Panic Buttons Are a Must-Have Hotel Technology for 2021 and Beyond
Robb Monkman | October 13, 2020
As hoteliers complete their budgets for the new year, it’s critical that they add industry safety standard technology to their priority list By Robb Monkman With the sweeping implementation of new safety standards and legislations, hoteliers are quickly shifting focus towards employee protection. Recent world events have led to a notable development of a new employee safety culture in hotels and protecting those working alone in guestrooms or other remote areas who frequently find themselves in vulnerable, risk-oriented situations needs to take precedence. Hospitality is an industry focused on the guest experience, but more attent...
Passwords: Will They Soon Be a Thing of the Past?
ROOMDEX | October 13, 2020
By Denis Bajet When used correctly, passwords are an extremely simple and effective way to protect data and IT systems from unauthorized access. However, creating a complex password, never mind remembering it, is difficult. How many times have you clicked on the "forgotten password" link? Or worse still, come back from annual leave and have to email the help desk at work to get a new password. We all use passwords constantly and hate having to remember them all. The password struggle is real And there are a lot of them to remember. According to the research by the password manager NordPass, an average person has 70-80 passwords. 80 p...
Aptech + Zaru Driving Operational Efficiencies, Streamlining Invoice Processing for Hotels
Aptech | October 13, 2020
The Naples Bay Resort & Marina is the first hotel to benefit from this joint technology PITTSBURGH, Oct. 13, 2020 — As hotels continue to operate with reduced staff, more and more pressure is being placed on departmental teams to find ways to operate more efficiently. To aid hotel accounting teams with streamlining invoice processing, Aptech, the industry standard for hospitality financial management, has partnered with Zaru, a company providing automated invoice processing solutions for hospitality businesses across North America. The integration partnership is enabling hotel accountants to receive critical invoice information accur...
Paramount Lodging Advisors (PLA) Facilitates the Sale of the Four Points College Station
Paramount Lodging Advisors | October 13, 2020
Paramount Lodging Advisors (PLA) successfully led the sale of the Four Points located in College Station, TX. The marketing efforts were led by Managing Director Kami Burnette, Senior Managing Director Scott Griemsmann and Associate Mason McDavid. The 126-room hotel is adjacent to Texas A&M University, the largest university in Texas and one of the biggest employers in the region. The university also provides infrastructure and research for a growing engineering, agriculture and biomedical sector. The upscale hotel also has a 92-seat restaurant that operates for breakfast and dinner services. "This acquisition highlights the buyer...
Introducing MAX™, An Interactive Hotel Revenue Performance Platform
Revenue Matters, LLC. | October 13, 2020
Free trial subscription during Q4 2020 and 2021 discounts for first 25 properties Revenue Matters introduces MAX™, a proprietary, interactive hotel revenue performance platform designed exclusively for the hospitality industry. Now, hoteliers, owners, and asset managers can have access to this robust analytics tool to help with strategic planning, trend analysis, price positioning, occupancy and rate strategy, budgeting, forecasting, and more. Spend less time running reports and more time on analysis. MAX consolidates information from multiple sources and displays it in a user-friendly format to help you make smart decisions. Get a c...
Infor Unveils New Cloud-Based Revenue Management Functionality for Hoteliers
Infor | October 12, 2020
Science-infused Infor EzRMS provides new forecasting capabilities and real-time optimization for hoteliers large and small NEW YORK – October 12, 2020 – Infor today announced significant updates to Infor EzRMS, a leading revenue management application built specifically for the hospitality industry. Part of the Infor Hospitality suite of cloud-based solutions, Infor EzRMS is designed to help hoteliers better optimize revenue by automatically calculating demand forecasts and recommending appropriate selling strategies based on data such as day-of-week patterns, booking lead-time and the number of guests per room. Through a combination o...
Tourism After Lockdown: Taking the Pulse of Travel
STR | October 12, 2020
STR’s Tourism Consumer Insights team has been keeping a close eye on consumer trends around the industry during this truly unprecedented time. The twists and turns of the COVID-19 pandemic have contributed to seismic changes in tourism, which has included the cessation of international travel for some countries. As a whole, we have witnessed long-lasting shifts in consumer behavior and attitudes, producing an increase in active travel, soaring levels of e-commerce and, yes, even ballooning rates of pet ownership. Keen to take the pulse and measure the sentiment of global travelers, STR conducted quantitative research in late August a...
Mixed-Use Development – The Most Sustainable Model for Hotels Going Forward
Mandeep S. Lamba | October 12, 2020
By Mandeep Lamba, Akash Datta, Dipti Mohan Mixed-use development, usually a planned combination of hotels, retail, office or residential space, is a fairly widespread concept globally with several such iconic projects around the world. In the last decade or so, the concept has been gaining ground in India as well, though the combination (two or more elements) of retail, office, and residential spaces have been more popular. However, as investors look to maximize returns through efficient land usage and optimal utilization of FSI, hotels have also been added to the mix. Mixed-use projects leverage the best of each asset class, while dive...
New Survey Reveals What Americans Are Missing the Most: Travel
Hilton | October 12, 2020
According to a new study released Monday by Hilton, 95% of Americans are missing travel right now – are you one of them? It’s not surprising, after six months of restrictions brought on by a global pandemic which led to working and learning from home and little change in scenery … day after day after day. What is surprising though? That within this time, 188 million Americans already feel a ‘travel memory deficit,’ leading to greater stress and the feeling of FOMO on lost or missed out upon special moments with loved ones. Traveling, it seems, is one of the great American pastimes that brings long-lasting joy, with nine in 10 r...
The Strategic Value for Having an Onsite Medical Clinic at Hotels
Adel Eldin | October 12, 2020
by Adel Eldin, MBA, MD Cardiologist, Tampa, Florida, Frederick J. DeMicco, Ph.D., Professor, and Shelly Rehav, MBA student, the Northern Arizona University, W.A. Franke College of Business The benefits of a medical clinic located within a resort or hotel property are well founded. With an aging society and with travel and tourism set to increase post COVID-19, partnering with an onsite medical clinic franchise could strongly benefit a hotel. There are numerous lodging and medical clinic joint models that currently exist and thrive. A medical clinic located on property, or in close proximity of a hotel, allows a domestic or international...
Radisson Blu Debuts in Canada With Opening in Downtown Toronto
Radisson Blu | October 12, 2020
Minneapolis - October 12, 2020 - Radisson Blu, an upper upscale hotel brand that delivers a positive and personalized service in stylish spaces, is proud to announce the opening of Radisson Blu Toronto Downtown at 249 Queen's Quay W in downtown Toronto, Ontario. As the first Radisson Blu in Canada, the hotel delivers the brand’s one-of-a-kind experience, while incorporating local elements of Toronto’s downtown and the serene surroundings of Lake Ontario. The opening of Radisson Blu Toronto Downtown kicks off an exciting wave of growth for the brand. Before the end of 2020, Radisson Hotel Group will open Radisson Blu properties in Anahe...
Hyatt Regency Malta Opens in Seaside Town of St. Julian’s
Hyatt Regency | October 12, 2020
CHICAGO (October 12, 2020) – Hyatt Hotels Corporation (NYSE: H) has today announced the opening of Hyatt Regency Malta, the first Hyatt-branded property on the archipelago in the Mediterranean Sea. Situated in the popular seaside town of St. Julian’s, within walking distance of the beach and less than twenty minutes away from Malta’s international airport and the UNESCO World Heritage City of Valletta, Hyatt Regency Malta is the perfect choice for families looking for memorable stays and business travelers attending meetings and events on the island. The Hyatt Regency brand is designed for productivity and stress-free stays by off...
Hospitality Financial Leadership: Chapter 11 – Being
David Lund | October 12, 2020
By David Lund The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change in order to survive and the book takes him and you through the lessons needed to be a great hospitality financial leader. I’m writing ahead each month so I’m not sure how the book will end. I hope you enjoy it and if you missed any earlier chapters you can find them on my website blog tab. The first two days at the Norton...
Fuzhou Marriott Hotel Riverside Opens in Southeast China
Marriott Hotels | October 12, 2020
Marriott International Inc. today announced the opening of Fuzhou Marriott Hotel Riverside in the capital city of Fujian province, China. The new hotel is strategically located in a prime location in the heart of Donghu Digital Town in Changle district, Fuzhou's ultramodern innovation, business and lifestyle hub. Fuzhou Marriott Hotel Riverside is set to bring sophisticated, intuitively-designed spaces for guests to work, relax and find inspiration during their stay in Fuzhou. "We are very excited to open Fuzhou Marriott Hotel Riverside, and celebrate the 3rd Marriott brand hotel here in Fujian province," said Henry Lee, President, Great...
