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Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
IHG® Hotels & Resorts Reveals New Data About the US Summer Vacation in 2020
IHG | October 12, 2020
‘Staycation’ was undoubtedly the travel buzzword of 2020. With travel restrictions limiting people jetting off to far-flung destinations for some of the summer months this year, Americans looked to explore what was on their very own doorstep more so than ever before. IHG Hotels & Resorts, which includes brands such as Holiday Inn, InterContinental, Crowne Plaza, Staybridge Suites and Kimpton, reveals new data about the 2020 U.S. summer staycation and the impact on hotel bookings. Brian Hicks, SVP Commercial and Revenue Management, IHG Hotels & Resorts commented on the findings: “People are as eager as ever to travel, but th...
Hilton Welcomes New Executive Committee Members
Hilton | October 12, 2020
MCLEAN, Va. - Hilton (NYSE: HLT) today announced changes to its executive leadership, appointing Matthew W. Schuyler to the newly-created role of Chief Administrative Officer, and elevating Hilton’s Chief Talent Officer, Laura Fuentes, to the role of Chief Human Resources Officer, effective immediately. As Executive Vice President and Chief Administrative Officer, Schuyler will be responsible for coordinating global business performance against many of Hilton’s key strategic priorities. His organization will include leadership of global, cross-business functions including Hilton Supply Management, Workplace Facilities, and the Commun...
Mohegan Gaming & Entertainment (MGE) Plans Major Expansion of Premier Northwestern U.S. Property
Mohegan Gaming & Entertainment | October 9, 2020
UNCASVILLE, Conn., Oct. 9, 2020 - Mohegan Gaming & Entertainment, manager of ilani in Ridgefield, Wash., is pleased to announce major updates to its premier northwestern U.S. property as the brand continues its upward momentum in developing integrated entertainment resorts (IER) worldwide. In partnership with the Cowlitz Tribe, Howard S. Wright and Friedmutter Group, ilani will feature additions to its exterior and interior designs, including two new restaurant venues, expanded gaming space, as well as a 14-story hotel tower. The expansion is an extension of MGE's global growth strategy and the Cowlitz Tribe's long-term vision for its...
Dunn Hospitality Group Opens Hyatt House Louisville East
Hyatt House | October 9, 2020
LOUISVILLE, Ky. (October 9, 2020) – Hyatt House Louisville East announced today its official opening. This is the first Hyatt House hotel in Louisville, expanding the Hyatt House brand’s footprint globally in markets that matter most to guests and World of Hyatt members. Owned by Dunn Hospitality Group, Hyatt House Louisville East is conveniently located in Louisville’s East End, and will provide guests the service and convenience of hotel living with the casual comforts of home. “We are thrilled to offer a welcoming and warm environment that encourages guests to live like residents. Everyone that comes through our doors can feel ...
IHG® Hotels & Resorts Reveals New Data About the British Summer Staycation in 2020
IHG | October 9, 2020
Staycation’ was undoubtedly the travel buzzword of 2020. With travel restrictions limiting people jetting off to far-flung destinations this year, Brits looked to explore what was on their very own doorstep more so than ever before. IHG Hotels & Resorts, which has more than 360 hotels in the UK & Ireland with brands including Holiday Inn, voco Hotels, Crowne Plaza, InterContinental, Hotel Indigo, Staybridge Suites and Kimpton, reveals new data about how British travellers chose to spend the last few months. Karan Khanna, Managing Director UK & I, IHG Hotels & Resorts commented on the findings: “We’ve seen that peop...
Expedia Survey Reveals Americans Reached Their ‘Tripping Point’ Less Than 30 Days Into Lockdown
Expedia | October 9, 2020
SEATTLE, Oct. 8, 2020 -- Today, Expedia® reveals the latest phenomenon in pandemic travel behavior – the 'tripping point.' The tripping point is defined as the intense need for a break from the routine and the moment at which day-to-day responsibilities become too much and result in the desperate need for a change of scenery. For many adults, it would be an understatement to say the past six months or so have been a balancing act. Juggling new realities of work, school, household chores and errands can become monotonous, especially with little opportunity for a much-needed break. Through a survey of 1,000 adults aged 18-451, Expedia exa...
Vik Retreats Appoints Virginia Contreras as General Manager at Vik Chile
October 9, 2020
Vik Retreats are delighted to announce the appointment of Virginia Contreras as General Manager of Vik Chile and Puro Vik in Millahue, Chile. Contreras’s appointment comes at an exciting time, as the property debuts La Piu Belle Rosé, the newest addition to VIK Winery’s family of wines. “I am thrilled to join the team at Vik Chile and Puro Vik,” stated Virginia Contreras. “The iconic property has set the benchmark for luxury and wine-travel around the world, a reputation sustained by extraordinary design, unparalleled service, and endless innovation. I look forward to carrying on this tradition.” With over twenty years of e...
Vik Retreats Appoints Stefano Michetti as General Manager of Galleria Vik Milano
October 9, 2020
Galleria Vik Milano is pleased to announce the appointment of Stefano Michetti as General Manager. A seasoned and respected leader, Michetti joins Galleria Vik Milano with over twenty years of hospitality experience. Galleria Vik Milano which first opened its doors in late 2019, is a true haven of art, culture and architecture, where unparalleled design meets warm, convivial service to create an unmatched experience. Commenting on his new role Stefano Michetti states, “I am thrilled to join the team at Galleria Vik Milano. The reopening of the property signals an important moment in the recovery and resurgence of Milan and I look forward...
Budgeting Season Is Here: Oy Vey! But It Doesn’t Have to Be
HotStats | October 9, 2020
By now, most hoteliers are in the throes of budget season. Only this year’s version is unlike any before. COVID-19 has made it so. Hearing from hoteliers and other industry stakeholders, this year’s budget planning is not only cumbersome, but many, including one owner I spoke to, told me they have no idea where to even start. To borrow a line from hands down one of the greatest films of the 20th century, The Big Lebowski, “This is our concern, dude.” Luckily, for all of us, The Dude is not preparing budgets. Still, it may be anyone’s guess as to what 2021will bring as the virus shows no signs of ceasing, the potential of a s...
Europe’s Recovery From the Last Recession
STR | October 9, 2020
Major economies in Europe, including the U.K. and those in the Eurozone, recently confirmed what we already suspected. Economies across the continent have entered an economic recession because of the impact of COVID-19—an impact that has been devastating for the hospitality industry. The short-term effects of the COVID-19 recession are evident as hotel demand across Europe was down 55.3% for the August year-to-date period. However, even with negative projections in place, the depth of the long-term impact remains in question. To help develop answers, we look back at a lesser crisis, which may point to how hotel markets will ...
Florida’s Lodging & Hospitality Association of Volusia County Recognizes Outstanding Employees and Hospitality Students
LODGING & HOSPITALITY ASSOCIATION OF VOLUSIA COUNTY | October 9, 2020
The Lodging and Hospitality Association of Volusia County recognized employees in the hospitality industry and presented six Hospitality Students from both Bethune-Cookman University and Daytona State College with scholarships. Employees of the Year winners were: HOTEL CATEGORY WINNER Hard Rock Hotel Food and Beverage Brady Pivat The Shores Resort & Spa Executive Housekeeper Kim Felton Best Western Seabreeze Front Desk Alia Elmahdy Best Western Castillo Del Sol Front Desk Alicelin Rivera Best Western Castillo Del Sol Engineering Victor Rivera Hampton Inn - Speedway Sales Employee Amanda Dabkowski Best Western Room Attenda...
During Historic G20 Tourism Meeting, WTTC and Global Travel & Tourism CEOs Present Plan to Save 100 Million Jobs
October 9, 2020
At the request of Saudi Arabia, WTTC presents plan to restart international travel and recover 100 million jobs Saudi Arabia makes history convening first ever G20 public-private sector Tourism meeting G20 Tourism Ministers welcome public-private collaboration to accelerate the recovery London, UK - October 9, 2020 - In a historic first, G20 Tourism Ministers hosted more than 45 CEOs and Members of WTTC, who presented their plan to save the embattled Travel & Tourism sector and 100m jobs globally. View the plan. During their G20 Chairmanship of the Tourism Track, Saudi Arabia requested the collaboration of the global trav...
Mark Morris Joins Frontier Development & Hospitality Group as Chief Investment Officer
Frontier Development & Hospitality Group LLC | October 9, 2020
Washington DC – October 9, 2020 – Frontier Development & Hospitality Group LLC, a hotel-focused acquisition, development, and asset management firm, announced today the appointment of Mark Morris as Chief Investment Officer. Morris has successfully structured and completed hotel sales transactions totaling more than $3.5 billion. He will utilize his extensive experience to direct Frontier’s investment and development focus, source direct and indirect investment opportunities, and grow and maintain Frontier’s capital and business relationships. “As the current pandemic has decimated our industry, we believe that strategic i...
Davidson Hotels & Resorts Adds The Higgins Hotel & Conference Center to Portfolio
Pivot Hotels & Resorts | October 8, 2020
ATLANTA (October 2020) – Leading hospitality management company Davidson Hotels & Resorts announces the addition of The Higgins Hotel & Conference Center to its growing portfolio. Operated by Davidson’s lifestyle and luxury division Pivot Hotels & Resorts, the 230-room, Art Deco-inspired boutique hotel is part of Curio Collection by Hilton. Located in New Orleans’ Arts and Warehouse District adjacent to The National WWII Museum, the property was intentionally designed to complement the museum experience. Opened in December 2019, The Higgins Hotel & Conference Center features four era-inspired dining options including ...
Will Amazon’s New Palm Recognition Become the Next Popular Biometric Technology?
Linchi Kwok | October 8, 2020
By Linchi Kwok Amazon recently introduced a new biometric payment device, Amazon One, in two of its Go stores in Seattle. Shoppers can now enter and pay at cashier-free Amazon Go stores by scanning their palms. The company opened its first Amazon Go store in Seattle to the public in January 2018. Currently, Amazon operates 21 Go stores in Chicago, New York, San Francisco, and Seattle, with five temporarily closed. Unlike a typical grocery store, Amazon Go offers grab-and-go, ready-to-eat snacks, breakfast, and lunch options for shoppers. Shopping at Amazon Go can be as easy as walking in and out of the store. After consumers ...
STR: U.S. Hotel Results for Week Ending 3 October
STR | October 8, 2020
HENDERSONVILLE, Tennessee—U.S. hotel occupancy decreased slightly from the previous week, according to the latest data from STR through 3 October. 27 September through 3 October 2020 (percentage change from comparable week in 2019): Occupancy: 47.9% (-29.6%) Average daily rate (ADR): US$95.63 (-26.3%) Revenue per available room (RevPAR): US$45.80 (-48.1%) Year-over-year declines were less pronounced compared with previous weeks due to the Rosh Hashanah impact on the hotel calendar in 2019. Most of the markets with the highest occupancy levels were once again those in areas with displaced residents from natural disasters. Am...
STR: Canada Hotel Results for Week Ending 3 October
STR | October 8, 2020
HENDERSONVILLE, Tennessee—STR data for 27 September through 3 October 2020 showed slightly lower performance from prior weeks for Canada’s hotel industry. In comparison with the week of 29 September through 5 October 2019, the industry reported the following: Occupancy: 34.0% (-52.8%) Average daily rate (ADR): CAD117.75 (-28.9%) Revenue per available room (RevPAR): CAD40.05 (-66.4%) Occupancy for previous weeks came in at 35.6% (26 September), 37.0% (19 September) and 39.8% (12 September), respectively. For the week ending with 3 October, British Columbia (43.2%) was the only province to reach or surpass a 40% occupanc...
IHG Owners Association Board of Directors Holds In-Person Q3 Meeting at InterContinental Buckhead
IHG Owners Association | October 8, 2020
October 7, 2020 (Atlanta, Georgia) – The IHG Owners Association, which represents IHG® (InterContinental Hotels Group) franchise hotel owners worldwide, held its Board of Director’s third-quarter meeting in person, September 22-23 at the InterContinental® Buckhead in Atlanta, Ga.* The meeting is seen as a significant step towards returning to normal business practices and restoring consumer confidence in business travel. In August, the Board voted overwhelmingly to hold this meeting in person with a virtual video-call option for those unable to attend due to government-mandated travel restrictions. Following extensive preparation fro...
GCommerce’s Performance-Based Fee Model Increases Website Production by 20% for Luxury Santa Barbara Hotel
GCommerce | October 8, 2020
Park City, UT, October 8, 2020 - GCommerce, a leading hospitality digital marketing agency, partnered with Hotel Californian, Santa Barbara's ultimate urban luxury resort destination, in order to boost the hotel's digital marketing efforts. Looking to drive increased revenue through its website, the property took advantage of GCommerce’s Performance-Based Fee Model, which provided access to GCommerce's full suite of digital marketing services for a nominal commission on direct bookings. Linked through Preferred Hotels & Resorts Alliance Partner program, the two launched their partnership in January 2020, and despite the effects of ...
Google Is Eliminating Third-Party Cookies — What Does That Mean for Your Hotel’s Digital Marketing?
Gina Ciarrocchi Zech | October 8, 2020
By Gina Ciarrocchi Zech Earlier this year, Google announced it would phase out third-party cookies from its Chrome browser over the next two years. Marketers have since been speculating on the negative consequences this could have on targeted campaigns and reaching new customers. This reaction is understandable. Third-party cookies are integral to tracking users and delivering personalized ads that target users around the web. However, while big changes are afoot, it’s certainly not all bad news. It’s important to note this phase-out does not include first-party cookies. So you can still monitor how customers interact with your h...
RIU Reopens Hotel Riu Buenavista in Tenerife Following Complete Refurbishment
Preverisk Group | October 8, 2020
Preverisk Group, the international consultant specialising in health and safety consulting, auditing and training for the tourist industry, has guaranteed the effectiveness of the health and hygiene protocols in place at the RIU chain of hotels by issuing 62 COVID-19 Hygiene Response certificates. This certification guarantees that the chain’s hotels audited by Preverisk have passed an intensive process of verification of the 17 protocols that were created by the RIU team in collaboration with the consultant and that served as a guide for operations as the hotels reopened post-COVID. In addition, this certification guarantees that all the m...
Viceroy Hotels Opens Hotel Zena, A Groundbreaking Hotel Dedicated to Female Empowerment, in Washington D.C.
Viceroy Hotels & Resorts | October 8, 2020
WASHINGTON, Oct. 8, 2020 - Viceroy Hotels & Resorts is changing the conversation in Washington D.C., and beyond, with the opening of Hotel Zena, a bold new cultural hub celebrating the accomplishments of women and recognizing their enduring struggle for gender equality. It's an interactive venue where every architectural line, material and art installation was thoughtfully designed and curated to send a message of female empowerment. Experience the interactive Multichannel News Release here: https://www.multivu.com/players/English/8791651-hotel-zena-dedicated-to-female-empowerment-washington-dc/ Situated at the nexus of Downtown D....
Mission Pacific Hotel, A Joie de Vivre Hotel, and The Seabird Resort, A Destination Hotel, to Debut in Oceanside, California
S.D. Malkin Properties | October 8, 2020
CHICAGO (October 8, 2020) – Hyatt Hotels Corporation (NYSE: H) and Oceanside Beach Resort Owner LLC, an affiliate of S.D. Malkin Properties, proudly announce the naming of the new Mission Pacific Hotel and The Seabird Resort, both expected to open in Spring 2021 in Oceanside, Calif. The two adjacent hotels will be the newest and largest oceanfront resort development in San Diego County in more than half of a century, collectively spanning 700 feet of beachfront property. Along with immediate beach access, Mission Pacific Hotel and The Seabird Resort will offer guests a combined 387 guestrooms – most with water-facing views – as we...
Fairfield by Marriott Doubles Footprint in Japan With Eight Hotels Slated to Open Across Four Prefectures
Marriott International | October 8, 2020
Marriott International today announced the planned openings of eight new Fairfield by Marriott properties in Japan, highlighting a vast expansion that more than doubles the size of the brand in the country. Sekisui House, a renowned Japanese developer, has partnered with Marriott International to further enhance their ‘Trip Base’ initiative – a project seeking to revitalize local sightseeing spots – with the opening of hotels alongside ‘Michi-no-Eki’ roadside stations. The Michi-no-Eki rest stop system was created over two decades ago to provide comfortable stop-over rest facilities for road trip travelers in Japan, situated close...
