The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Ivana Johnston Named CEO of Hotel Tech Advisory Firm Puzzle Partner
Puzzle Partner | June 17, 2024
The current co-founder and chief marketing officer of the industry’s most trusted technology marketing consultancy will transition to chief executive officer. Toronto, Ontario (June 17, 2024)—Puzzle Partner, a leading strategy and marketing agency in the hospitality and travel technology industry, has appointed Ivana Johnston as its new Chief Executive Officer (CEO). With a wealth of experience in the sector and as a co-founder of the firm founded over 10 years ago, Johnston is set to bring a fresh perspective, accelerate transformation, and drive new growth initiatives to the company. Puzzle Partner has helped clients outperform the ...
2024 Wellness Real Estate Report by RLA Global in Collaboration With HotStats
June 17, 2024
Wellness Hotels Surge in Global Market, Upper Upscale Properties Lead Hotels with wellness amenities experienced notable revenue growth in 2023, with upper-upscale properties emerging as top performers, according to the latest Wellness Real Estate Report by RLA Global, published in collaboration with P & L benchmarking firm HotStats. Among the key findings were: Revenue Performance: Luxury hotels with comprehensive wellness offerings reported the highest Total Revenue Per Available Room (TRevPAR), achieving three times the TRevPAR of upper upscale hotels in 2023. However, upper upscale properties led in terms of both Average D...
Prima Asset Management Acquires Prime Hotel in London, Paddington
Prima Asset Management | June 17, 2024
SINGAPORE, June 17, 2024-- Singapore based private equity real estate firm, Prima Asset Management announces the strategic acquisition of an ultra-rare freehold hotel in one of London's most attractive sub-markets. Focused on developing a robust pipeline of opportunities across the United Kingdom, this strategic move marks Prima's commitment to the market, via their VCC Investment Fund, managed by First Degree Global Asset Management. In partnership with Capilon Group, a specialised London based hotel operator and developer, and financed by OakNorth Bank, the newly acquired hotel is set to undergo an extensive refurbishment,...
Almost Every Hotel or Resort Customer Reads Guest Reviews
Accor | June 17, 2024
A staggering 97% of hotel guests have consulted guest reviews when looking to book a stay in a hotel or resort, according to a new report from Accor, a world leading hospitality group. The report, based on research1 carried out amongst 5,000 travellers across five European countries who stayed in a hotel or resort during the last 12 months, reveals that almost four in ten (38%) guests do so every time they book a stay, and a further 38% do so most of the time. According to the study, guest reviews and ratings are the second most important factor in the booking decision process, ranking just behind rooms and amenities, and surpassing cri...
The College Hotel Amsterdam Reopens Following Multimillion-Dollar Renovation
The College Hotel, Autograph Collection | June 17, 2024
The College Hotel Officially Reopens with Luxurious New Design, Modern Features & Fresh Amenities Complementing its More Than 125-Year History AMSTERDAM, The Netherlands – (June 17, 2024) – The College Hotel, Autograph Collection, has officially reopened, unveiling the completion of a multi-million-dollar renovation just in time to welcome summer travelers. Conveniently situated just south of downtown Amsterdam, the historic boutique hotel features a tastefully refreshed lobby, library, guestrooms and function spaces, along with a host of luxurious new amenities to offer an elevated guest experience. Corendon Hotels & Resorts ...
Loews Hotels Appoints Senior Executives for Key Leadership Roles at Universal Orlando Resort Hotels
Loews Hotels & Co | June 17, 2024
ORLANDO, FL - (June 17, 2024) – Loews Hotels, the co-owner and operator of a portfolio of hotels at Universal Orlando Resort has named three senior executives to leadership roles amid the destination’s unprecedented growth. Loews will open three new hotels in 2025, when Universal’s most ambitious theme park yet - the new Universal Epic Universe, is also set to open. The joint venture partnership between Loews Hotels & Co and Universal Orlando now spans more than two decades. Robert Rivers has been named managing director for Universal Helios Grand Hotel, a Loews Hotel, the destination’s first-ever hotel inside a theme park. A v...
RIU Hotels & Resorts Completes Renovation of Riu Plaza The Gresham Dublin
RIU Hotels & Resorts | June 17, 2024
This refurbishment had two objectives: to renovate almost all of the hotel's existing rooms and add 16 more to make a grand total of 404 rooms. What's more, all the electrical energy consumed in the hotel will now be certified as coming from renewable sources RIU Hotels & Resorts recently completed the refurbishment of the historic Riu Plaza The Gresham Dublin. This majestic 4-star hotel offers the best of the Irish capital's tradition and history and now boasts a total of 404 fully refurbished rooms with modern, contemporary amenities. In addition to its totally refurbished rooms and suites, the historic six-storey establish...
The Luxury Collection Debuts in Germany With Opening of Koenigshof in Munich
THE LUXURY COLLECTION HOTELS & RESORTS | June 17, 2024
Embracing the city’s rich heritage and vibrant culture, Koenigshof, a Luxury Collection Hotel, Munich offers an unparalleled blend of luxury hospitality and local authenticity Bethesda, Maryland – JUNE 17, 2024 – The Luxury Collection, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, today announces the highly anticipated opening of Koenigshof, a Luxury Collection Hotel, Munich. Situated in the heart of Munich’s historical “Stachus” Square, this property marks The Luxury Collection brand’s debut in Germany. Designed by internationally acclaimed architects Nieto Sobejano, the hotel captures the ...
Highgate Unveils Romer House Waikiki, O’ahu’s First Adults-Only Hotel
Highgate | June 17, 2024
Oʻahu’s First Adults-Only Respite for the Best of Urban Wonderment is Now Open HONOLULU, HI – The summer of adulting has dawned in paradise with full permission and zero apologies as Highgate opens Romer House Waikīkī. Offering 179 rooms, O‘ahu's sole adults-only hotel is a perfect Waikīkī hideaway for guests looking to connect with Hawai’i's vibrant artistic community and culture. The expansive, residential-like lobby has a seamless discovery of Waikīkī's newest restaurant and bar, IZAKAYA 855-ALOHA, a celebration of Japanese traditions, Hawaiian flavors, and good-old-fashioned analog connections; a concept envisioned ...
Zachari Dunes on Mandalay Beach Appoints Glenda Rivera as General Manager
Zachari Dunes on Mandalay Beach | June 17, 2024
OXNARD, Calif. (June 17, 2024) – Recently named one of the country’s best new hotels by USA Today 10Best, Zachari Dunes on Mandalay Beach, Curio Collection by Hilton, California’s only all-suite beachfront resort, is pleased to announce the appointment of General Manager Glenda Rivera. Bringing over 25 years of robust hospitality experience to her new leadership role, Rivera will serve as invaluable asset to the award-winning resort’s continued success since its opening in fall 2022. Drawing on more two decades of industry experience, Rivera is responsible for the day-to-day operations and commercial strategies for Zachari Dunes....
Hotel Lawyer: New Federal Junk Fee Law – The No Hidden FEES Act of 2023 (HR 6543)
Mark S. Adams | June 14, 2024
By Jim Butler and the Global Hospitality Group® Note: If you are a consumer with a Junk Fee issue, please do NOT contact us! We do not represent consumers against hotels, restaurants, or other business owners. We are part of the fabric of the hospitality industry and are committed to informing, educating, and assisting the industry. We represent business owners, helping them to understand and comply with applicable laws and defending them from consumer charges. HR 6543: The US Congress wants in on Junk Fee regulation for hotels Over the past several weeks, we have written about recent major regulatory developments concerning Junk F...
Human-Centric Hospitality: The Key to Thriving in the Industry
EHL GRADUATE SCHOOL | June 14, 2024
In the hospitality industry, success lies in the ability to integrate strategic business practices with the unique demands of the sector. A people-centric approach should lie at the heart of everything you do, both in terms of delighting your guests and attracting and retaining the best talent. However, all too often, the demands of running a business can get in the way. In this article, we explore the key challenges hospitality businesses face and the strategies they can implement to align corporate culture and human values. We also discuss some of the benefits you can realize by successfully navigating the transformation to become a...
Driftwood Capital Celebrates Grand Opening of Element Melbourne Oceanfront Hotel on Florida’s Space Coast
Driftwood Capital | June 14, 2024
The Miami-based company is capitalizing on one of the fastest-growing areas in Florida, opening the first waterfront hotel in Brevard County since 2020 Melbourne, Fla. (June 14, 2024) – Driftwood Capital, a vertically integrated commercial real estate firm providing accredited investors opportunities to invest in hospitality assets, announces the grand opening of the Element by Westin Melbourne Oceanfront (“Hotel”), a 130-key hotel in Melbourne, Florida. Part of a $1 billion pipeline of properties Driftwood Capital is developing throughout 2024, the Hotel is the firm’s fourth investment in Florida’s Space Coast, capitalizing on o...
Technology and Sustainability in Hotels
Shiji | June 14, 2024
Hotels are increasingly turning to technology as a powerful ally in the quest for sustainability. Today’s technology enables hotels to implement eco-friendly practices that reduce their environmental footprint and are cost-effective. By leveraging smart systems for energy management, water conservation, and waste reduction, hotels can meet the growing expectations of today’s environmentally conscious travellers while enhancing their bottom line. Integrating technology and sustainability is no longer a mere option but a necessity for hotels aiming to thrive in a competitive and responsible tourism industry. Demand for Sustainable Tour...
Takeaways From the 2024 Boutique Hotel Investment Conference by BLLA: Reviving the Spirit of Boutique Hotels
MARCUS R. LEE | June 14, 2024
By Marcus R. Lee, Patricia Shih, and Lizzette Casarin FIAF Florence Gould Hall Theater was bustling in early June with another successful Boutique Hotel Investment Conference. Kudos to the BLLA team for executing a great event! This article presents some key takeaways from HVS attendees Patricia Shih (HVS Consulting & Valuation) and Marcus Lee (HVS Asset Management & Advisory). In the ever-evolving landscape of hospitality, the term “boutique hotel” has transformed. Once synonymous with personalized service, unique design, and intimate experiences, “boutique hotels” as a phrase has recently blended with some nation...
Brand Dilemma: Navigating the Pros and Cons of Launching New Brands – An Unbiased Perspective
Hala Matar Choufany | June 14, 2024
Throwback to Future Hospitality Summit Saudi Arabia last month, where Hala Matar Choufany هلا مطر شوفاني contributed her insights on the “Brand Dilemma: Navigating the Pros and Cons of Launching New Brands – An Unbiased Perspective". Click here to watch the discussion unfold with Catherine Edwards, Chief Strategy Officer at QUO. ...
Courtyard by Marriott Detroit Downtown Unveils Property-Wide Transformation
Courtyard by Marriott | June 14, 2024
Monumental renovations span both the exterior and interior of the hotel, including completely updated guest rooms, new workspaces and meeting rooms, a state-of-the-art fitness studio, and more DETROIT, MI – June 14, 2024 - Courtyard by Marriott, part of Marriott Bonvoy’s portfolio of 31 extraordinary hotel brands, today announced the completion of a significant renovation to transform both the interior and exterior of its Courtyard Detroit Downtown hotel. Owned by Bedrock and operated by Marriott International, the 260-room hotel resides inside the Millender Center that connects to the Renaissance Center, Millender Center Detroit Pe...
Sunset Hospitality Group Appoints Philipp Knuepfer as New Chief Operating Officer of Sunset Hotels & Resorts
Sunset Hospitality Group | June 14, 2024
Sunset Hospitality Group (SHG) is pleased to announce the appointment of Philipp Knuepfer as the new Chief Operating Officer of Sunset Hotels & Resorts. Philipp joins SHG with over 20 years of international experience in the luxury hospitality sector and will support the growth of Sunset Hotels & Resorts, whilst overseeing global operations, solidifying the Group’s reputation as a leader in hospitality. The strategic hire follows SHG’s recent announcement of the new Sunset Hotels & Resorts, along with an expansion plan of developing, opening, and operating 20 new hotels by the end of 2025. The start of 2024 saw SHG’s a...
Crescent Hotels & Resorts Opens New Sandbourne Santa Monica, Autograph Collection
Crescent Hotels & Resorts | June 14, 2024
Santa Monica, CA (June 14, 2024) - Crescent Hotels & Resorts, the nationally recognized operator of hotels and resorts in the United States and Canada, proudly announces the grand opening of the Sandbourne Santa Monica, Autograph Collection. With an emphasis on engaging all five senses, Sandbourne Santa Monica is a multisensory retreat and will join the Latitudes: Lifestyles by Crescent portfolio. Situated with direct access to the iconic Santa Monica Beach, Sandbourne offers a stylish coastal oasis where urban meets beach. Designed by acclaimed architect Gulla Jónsdóttir, the 175 coastal guest room property is a blend of natural...
Sundance Mountain Resort Breaks Ground on The Inn at Sundance
SUNDANCE MOUNTAIN RESORT | June 14, 2024
From enhanced skier experiences to new accommodation, the next act in the Sundance story balances progress and preservation Sundance, UTAH (June 14, 2024) – Sundance Mountain Resort broke ground on the forthcoming Inn at Sundance Resort, commencing a new era for the famed property. Projected to open in 2025-26, the new 63-room, ADA-accessible inn at the resort’s base village will satisfy a long-awaited need for the renowned destination. Inn at Sundance – the flagship project of the Sundance Mountain Resort’s Act II era – continues the legacy upheld by its iconic founder Robert Redford, and its new ownership group. This next chap...
Chicken Ranch Casino Resort Set to Open in Jamestown, California
Chicken Ranch Casino | June 14, 2024
JAMESTOWN, CA (June 14, 2024) – The eagerly awaited Chicken Ranch Casino Resort is now accepting online reservations. Guests can begin enjoying the resort's offerings with an opening on Monday, July 15. This brand-new destination features 175 luxurious guest rooms, 22 well-appointed suites, a variety of restaurants and bars, and an impressive gaming floor. California’s newest entertainment destination will beautifully display Aztec printed rugs, modern mirrors, and lively artwork in their overall room design, converging contemporary design and the authentic spirit of Chicken Ranch. Each room will also supply an open floor plan that of...
APA Group and APA Hotel USA, Inc. Make Landmark Acquisition of Downtown Seattle Hotel
APA Group | June 14, 2024
Vancouver, B.C. – June 14th, 2024 – APA Hotel Co., Ltd. announced today that it completed the acquisition of the Hilton Seattle, Washington State, USA, through APA Hotel USA, Inc., a fully owned subsidiary of APA Hotel Co., Ltd. The property will remain under the management of Stonebridge Hospitality Management and will be rebranded immediately as Coast Seattle Downtown Hotel by APA. Details regarding the terms of the transaction have not been disclosed. "In acquiring this property in Seattle, APA Hotel Co., Ltd, and APA Hotel USA, Inc. take its first monumental step into the vibrant hospitality landscape of the United States,” sta...
Start With YES … Even If It Doesn’t End That Way
Shep Hyken | June 13, 2024
By Shep Hyken It’s time to revisit the idea of avoiding the word “no,” but this time, I want to approach it from a different angle. First, let me tell you about my friend Dr. Nido Qubein, a devoted husband and father, motivational speaker, entrepreneur, president of High Point University, and mentor to many, who came to this country when he was 17 with little more than $50 to his name. Almost 50 years ago, he attended High Point University, never dreaming that one day he would be president of the institution, a position he accepted in 2005. Since that time, there has been incredible growth at HPU. In his first year, the universi...
BCD’s Travel Buyer Survey Reveals Shifting Priorities in Corporate Travel Policies
BCD Travel | June 13, 2024
UTRECHT, The Netherlands, June 13, 2024 – Leading global travel management company BCD Travel’s recent study explores modern corporate travel policies and changes happening due to shifting priorities and trends. The results are based on an online survey from April 2024 of more than 200 travel buyers worldwide. The top three travel program priorities include duty of care, policy compliance and cost control. All three ranked highly in 2023 and have since gained importance. However, the ratings of other priorities went slightly down. Traveler satisfaction dropped in importance as one of the top priorities from 2021 to 2023 to fourth in 2024...
