The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Hotel G San Francisco Adopts BeyondTV GuestCast™ by Hotel Internet Services to Maximize Competitive Edge in Guestroom Entertainment Content Personal
Hotel Internet Services | September 1, 2020
Upscale and trendy San Francisco property caters to latest guest preferences for convenient access to personal streaming subscriptions on guestroom televisions. SAN FRANCISCO — September 1, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful implementation of BeyondTV GuestCast™ at Hotel G San Francisco, a trend-setting lifestyle hotel located in the heart of San Francisco. Also offering a simple and relaxed design within each of its 153 guestrooms, Hotel G San Francisco provides its guests with a home-away-from-home experience that now with the implementa...
Mohegan Sun Adopts Wireless eTray Technology by Bartech to Provide Guests With Convenient and Safe In-Room Purchase Options...
Bartech | September 1, 2020
Casino hotel leverages standalone guestroom point-of-sale solution to enhance revenues, while providing guests with contactless access to non-refrigerated items. Las Vegas — September 1, 2020 — Bartech, the leader in automatic minibar solutions for the global hospitality industry, has partnered with the Mohegan Sun Casino & Resort to implement its advanced eTray solution, an innovative platform that allows hoteliers to sell non-refrigerated products within the guestroom without the need for an existing minibar. As reopening properties face the need to adapt services to address guest concerns over potential health risks, Mohegan Sun...
Hotel Operations Have Changed, But the Importance of Communication Has Not...
Andrada Paraschiv | September 1, 2020
Conversations become digitalized and streamlined as hotel operators continue to find new ways to communicate with employees while working around COVID-19 By Andrada Paraschiv There is a radical change in the way the hospitality industry is operating compared to the last decade. From shifting guests away from the front desk and favoring mobile check-in to new sanitization regulations that call for constant vigilance, it can be a lot for any organization to process and maintain consistency ― particularly right now as guidelines and state regulations are subject to abrupt changes. The need for communications is increasing tenfold between...
The Gale South Beach Adds Volara + Google Contactless Guest Engagement Solution in Preparation for Reopening...
Menin Hospitality | September 1, 2020
Menin Hospitality is embracing the voice-based on-command solution for its ability to boost operating efficiency, drive revenues, and deliver a contactless guest experience NEW YORK — Sept. 1, 2020 — When The Gale South Beach, a Curio Collection by Hilton hotel, reopens in October, Volara will be there supporting travelers with a contactless guest engagement and touchless room controls solution on the Google Nest Hub in its guestrooms. Rather than picking up the phone to call room service or request a forgotten amenity at the front desk, guests can speak simply commands in their guestroom to enable private, automated and live and au...
React Mobile, CommScope Collaborate to Protect Workers, Drive IoT Innovation...
React Mobile | September 1, 2020
Simple, low-cost solution helps businesses focus on employee safety SEATTLE, and HICKORY, N.C., Sept. 1, 2020 — React Mobile and CommScope (NASDAQ: COMM) are joining forces to provide a flexible and cost-effective solution for keeping workers safe. Employee safety is of the utmost importance to businesses across many industries such as hospitality, healthcare and education. The combined solution comprises CommScope RUCKUS wireless access points (APs) with integrated IoT and React Mobile’s best-in-class employee safety devices (ESDs). By leveraging the Bluetooth Low Energy (BLE) beacons in RUCKUS Wi-Fi APs, businesses can qu...
Richard Sprecher to Head Meyer Jabara Hotels Development Effort From New Chicago Office...
Meyer Jabara Hotels | September 1, 2020
Multi-branded hotel management company creates ‘Hospitality Strategic Services LLC’ to assist banks and special servicers in dealing effectively with distressed hotel assets in their portfolios [Danbury, Conn. and West Palm Beach, Fla., Sept. 1, 2020]—Meyer Jabara Hotels (MJH), a multi-branded hotel management and ownership company, has appointed Richard Sprecher to Vice President of Development. The 40-year hospitality veteran will focus on growing the company’s third-party hotel management contracts, as well as structuring joint venture agreements, obtaining hotel receivership assignments, and identifying hotels the company should ...
ALICE Creates Free Digital Hotel Operations Checklists for Hoteliers...
ALICE | September 1, 2020
New York, NY - ALICE, the hospitality industry’s leading hotel management and operations platform, has just published the Ultimate COVID-19 Hotel Operations Digital Checklist for hoteliers. With more than 15 checklists available, hoteliers can download and start using them immediately. The checklists are fully customizable; hoteliers can add, delete, or edit specific tasks, as well whole checklists. The comprehensive document includes checklists specific to the Housekeeping Department, Maintenance Department, and Guest Services Teams. With many hotels operating with a lean staff and an “all hands-on deck” attitude, the checklists ...
Maestro PMS Offers 24/7 Guest Engagement and Outreach With Integration to Fetch Feedback App...
Maestro PMS | September 1, 2020
Leader in hospitality property-management systems teams up with guest-engagement innovator to empower hotel-to-guest and internal staff communication and analytics while disrupting bad reviews MARKHAM, Ontario and TORONTO, Sept. 1, 2020 — To create instant and ongoing communication between hoteliers and travelers, as well as internal staff operations, Maestro PMS, the leader in cloud and on-premise property-management system solutions for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, has partnered with Fetch to provide a digital hub to enhance guest engagement, communication, an...
Shiji Group and MCR Announce Agreement on the $46 Million Purchase of StayNTouch...
Shiji Group | August 31, 2020
Shiji Group announces it's definitive agreement to sell StayNTouch for $46 Million to MCR, the fifth-largest hotel owner-operator in the United States. Shiji Group, a global hospitality technology provider, today announces it has reached a definitive agreement to sell StayNTouch to MCR, the fifth-largest hotel owner-operator in the United States, for the purchase price of $46 Million, including potential earnouts. The much anticipated announcement follows months of negotiations between the two parties after the U.S Administration, in March of 2020, ordered Shiji to divest of StayNTouch, a leading cloud hotel property management system ...
What Does a Restaurant Manager Do?...
EHL | August 31, 2020
One job, many hats Restaurant Managers ensure restaurants run smoothly and efficiently. They seek to provide customers with pleasant dining experiences that live up to brand standards. Their efforts, which include effectively managing employees, are ultimately geared towards safeguarding the profitability of the restaurant. In effect, an RM embodies general management, administration, customer services, human resources, supply chain & procurement, health and safety, compliance, accounting & marketing – all rolled into one. This is particularly true for those working in smaller establishments, who are in frequent contact with bot...
Swiss-Belhotel International Opens Swiss-Belhotel Solo, Central Java...
Swiss-Belhotel International | August 31, 2020
Swiss-Belhotel International’s Indonesian expansion has continued at pace, with the opening of Swiss-Belhotel Solo, Central Java on September 1st 2020. It is an arresting new property in one of Indonesia’s most charming cities. Nestled in the heart of Central Java just 12km from Adi Sumarmo International Airport, the 252-room, 4-star Swiss-Belhotel Solo is an exceptional upscale hotel providing a full range of facilities for business, leisure and events. It is located on Jalan A. Yani and is surrounded by the city’s most popular retail areas and attractions – placing guests in the centre of the action. Guests can enjoy sumptuous...
Swiss-Belhotel International Set to Open Newly Rebranded Swiss-Belinn Wahid Hasyim in Jakarta...
Swiss-Belhotel International | August 31, 2020
Swiss-Belhotel International announced a newly rebranded hotel, Swiss-Belinn Wahid Hasyim located in Jl. Wahid Hasyim, Central Jakarta which effectively opens its new door on September 1st, 2020 with new staying experience. Swiss-Belinn Wahid Hasyim is a young and trendy 3-star hotel at the heart of the capital city, Jakarta’s hustle bustle area. It is strategically located in Jl. Wahid Hasyim, just minutes away from the central business district, government offices as well as shopping and trading hubs in Jakarta!. The hotel’s prime CBD location offers great convenience for business and leisure travellers alike, due to its proximity to...
Host Hotels & Resorts, Inc. Appoints Sourav Ghosh as Chief Financial Officer...
Sourav Ghosh | August 31, 2020
BETHESDA, Md., Aug. 31, 2020 - Host Hotels & Resorts, Inc. (NYSE: HST) (the “Company”), the nation’s largest lodging real estate investment trust, today announced that Sourav Ghosh has been appointed as executive vice president, chief financial officer and treasurer, effective September 1, 2020. Mr. Ghosh currently serves as the Company’s executive vice president, Strategy & Analytics and has held various leadership roles across Host’s corporate finance, strategy, business intelligence and analytics functions since 2009. In his new role, Mr. Ghosh will lead Host's finance function, including Accounting, Tax, Treasury, Inves...
Improving Hotel ROI – Thinking Out of Box From Design to Operations...
Ajay Mehtani | August 31, 2020
By Ajay Mehtani As an industry there is a need to make hotels more viable. The pandemic has taught us to rethink in this direction and develop hotel assets that can drive higher ROI. It can only be done when we look at making changes from Design to Operations. Ideally, we should make changes to the industry status, compliance cost and interest cost, however, as these are policy matters, we cannot do much ourselves. Meanwhile, cost of construction, cost of operations i.e. the largest expenses related to utilities and manpower, are aspects that can be controlled by the hotel investors, brands and operating teams effectively. Below are a f...
Franchised On-Site Hotel Medical Clinics: A New Competitive Advantage for Lodging Operations With Hotels Bridging Healthcare (H2H)...
Adel Eldin | August 31, 2020
By Adel Eldin, Frederick DeMicco Introduction With an aging society, and travel and tourism likely to increase post covid-19, would a hotel or resort partnering with an onsite medical clinic (franchise) benefit and provide a competitive advantage to the owners? A case for an Innovative onsite hotel clinic as a potential franchise model in medical travel/tourism for lodging operations could be made. There are some lodging and medical clinic models that already exist. One is RosenCare® and another is ProntoCare. Described below, RosenCare® and ProntoCare may provide a template for onsite medical clinics at hotels and resorts and m...
Walt Disney World Swan and Dolphin Resort Celebrated Topping Off of New 14-Story Tower...
The Walt Disney World Swan and Dolphin Resort | August 31, 2020
LAKE BUENA VISTA, Fla. – Aug. 31, 2020 – The newest addition to the Walt Disney World Swan and Dolphin Resort has reached a key construction milestone with the topping off of the project’s top floor. The achievement was honored with the installation of a steel beam on the 14th story. As the beam was raised, it carried a tree and an American flag, as is construction industry tradition. The new tower is scheduled to open summer 2021 as a 349-room hotel to complement the iconic Walt Disney World Swan and Dolphin’s two original hotels. The occasion also marks a change to the project’s name. The new tower will now be called The Walt D...
McKibbon Hospitality Appoints Matthew Ram as Vice President of Acquisitions...
McKibbon Hospitality | August 31, 2020
TAMPA, FL (August 31, 2020) – McKibbon Hospitality, an award-winning leader in hotel management, is pleased to announce the appointment of Matthew Ram as its Vice President of Acquisitions. Bringing more than 10 years of financial analysis expertise to McKibbon, Ram will be responsible for leading the charge as the family-owned and operated company moves into the acquisition space, managing deal sourcing, underwriting and investment analysis, acquisitions, dispositions, asset management, transaction support, and investor relations. Prior to joining McKibbon, Ram most recently served as Investment Manager for the Tampa-based commerci...
Marriott International Appoints Felitia Lee as Controller and Chief Accounting Officer...
Marriott International | August 31, 2020
Marriott International, Inc. (Nasdaq: MAR) today announced the appointment of Felitia Lee as Controller and Chief Accounting Officer, effective August 28, 2020. Ms. Lee will be the Company’s principal accounting officer and report to Leeny Oberg, Executive Vice President and Chief Financial Officer. Ms. Lee succeeds Bao Giang Val Bauduin, who is taking on the role of Chief Financial Officer for Consumer Operations, Technology and Emerging Businesses for the company. Ms. Lee joined Marriott in May 2020 supporting management of the company’s accounting operations. “Felitia brings a strong track record of leading large organizations thr...
Hospitality Diversity Advocate, Gerry Fernandez, Named Conti Professor in the Penn State School of Hospitality Management...
Penn State’s School of Hospitality Management | August 31, 2020
UNIVERSITY PARK, Pa. — The Penn State School of Hospitality Management has named Gerry Fernandez, president and founder of the Multicultural Foodservice & Hospitality Alliance, as the 2020-21 Walter J. Conti Visiting Professor. The Conti Professorship Program was established in 1987 by alumni and friends of the Penn State School of Hospitality Management to honor alumnus Walter J. Conti for his contributions to the school, Penn State, and the hospitality profession. Industry leaders have served as Conti Visiting Professors each year since 1988. As a Conti Visiting Professor, Fernandez will teach and advise students and faculty mem...
Marriott Opens Dual-Branded JW Marriott and Courtyard by Marriott in Yinchuan, China...
JW Marriott Hotels & Resorts | August 28, 2020
YINCHUAN, China, Aug. 28, 2020 - Marriott International, Inc. (NASDAQ: MAR), today announced the opening of its dual-branded hotel, JW Marriott Hotel Yinchuan and Courtyard by Marriott Yinchuan in Northwest China, recognized as an "oasis in the hinterland," a historical and distinctive destination surrounded by deserts and the Helan Mountains. Invested and established by Ningxia Genyuan Real Estate Development Co., Ltd., the dual-branded hotel is an architectural masterpiece depicting a "Grand Sailing Ship" boasting a total of 513 rooms. The property will deliver purposeful and memorable service to guest, from the warm luxury experience si...
ICC and World Travel & Tourism Council Issue COVID-19 Restart Guide for the Travel & Tourism Sector...
August 28, 2020
28/08/2020 - The International Chamber of Commerce (ICC) and the World Travel & Tourism Council (WTTC) have published a set of recommendations for safely re-opening customer facing businesses in the age of COVID-19. The COVID-19 pandemic has caused widespread disruptions to global supply chains and businesses of all sizes. The Travel & Tourism sector has been particularly impacted by the current pandemic due to travel restrictions, declining traveller confidence and reduced consumer demand. In recognition of the challenges faced by the travel and tourism industry, ICC and WTTC have released a Quick Restart Guide for Employe...
COVID-19 and Transforming Tourism...
August 28, 2020
If tourism brings us together, then travel restrictions keep us apart. More importantly, restrictions on travel also prevent tourism from delivering on its potential to build a better future for all. This week the United Nations Secretary-General launched the Policy Brief “COVID-19 and Transforming Tourism”, which UNWTO assumed the lead role in producing. This landmark report makes clear what is at stake – the threat of losing tens of millions of direct tourism jobs, the loss of opportunities for those vulnerable populations and communities who stand to benefit most from tourism, and the real risk of losing vital resources for ...
McDreams Optimizes Revenue Management With Infor...
Infor | August 28, 2020
Long-standing customer introducing Infor EzRMS August 28, 2020 — Infor, a global leader in business cloud software specialized by industry, today announced that it is equipping the family-owned McDreams hotel group with Infor EzRMS, Infor's powerful cloud-based revenue management solution. Infor EzRMS uses deep learning AI to provide enhanced revenue management functionalities and helps to improve guest service. Founded in 2009, the McDreams group offers low-budget designer rooms in a compact space with a high level of comfort. The hotel group thus appeals in particular to guests who are looking for overnight accommodation for only a sh...
The St. Joe Company Bringing New Hotel and Restaurant to Panama City’s Downtown Waterfront District...
The St. Joe Company | August 28, 2020
PANAMA CITY BEACH, Fla. - The St. Joe Company (NYSE: JOE) (“St. Joe”) and the City of Panama City, Florida (“the City”) execute a long-term land lease to bring a new hotel and restaurant to Panama City’s downtown waterfront district. Under the terms of the lease St. Joe will lease a City-owned parcel to develop, construct and operate a waterfront hotel and standalone restaurant on a portion of the Panama City Marina property fronting beautiful St. Andrews Bay, which has a deep water channel to the Gulf of Mexico. This agreement comes after nearly two years of planning, discussions and public meetings between St. Joe, the City an...
