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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

Mountain Shore Properties Plans New Hyatt House Hotel in Tallahassee’s Railroad Square Art District

Mountain Shore Properties (MSP) | August 18, 2020

Olympia Hotel Management Tapped as Operating Partner August 18, 2020 - Portland, ME - Mountain Shore Properties (MSP), a Charleston, South Carolina-based developer, is planning to open a new Hyatt House hotel in Tallahassee’s Railroad Square Art District. The upscale, extended stay Hyatt House Tallahassee Capitol – University is currently under construction and scheduled to open in February 2021. The five-story, 80,000 square foot property will have 120 guestrooms, including 77 with full kitchens, a large patio with outdoor bar service, an outdoor pool, a fitness room and an 846-square-foot meeting room. There will be 6,000 square ...

Wild Dunes Resort Plans Spring 2021 Opening of Sweetgrass Inn

Wild Dunes Resort, A Destination Hotel | August 18, 2020

ISLE OF PALMS, S.C. – August 18, 2020 – Wild Dunes Resort has announced that its newest hotel, currently under construction and set to open in Spring 2021, will be named Sweetgrass Inn. Rooted in culture and intrinsically tied to Wild Dunes Resort's island setting, the Sweetgrass Inn is inspired by the native sweetgrass that peppers the Lowcountry’s barrier islands. “We were inspired by the sweetgrass that anchors the dunes of the Lowcountry’s barrier islands, including the Isle of Palms,” says Frank Fredericks, managing director at Wild Dunes Resort. “Sweetgrass provides stability, preserves history and fosters life. The Swe...

China’s Hotel Construction Pipeline Continues to Trend Upward Through the Second Quarter of 2020*

Lodging Econometrics | August 18, 2020

August 18, 2020 – PORTSMOUTH, NH - According to the latest China Construction Pipeline Trend Report, analysts at Lodging Econometrics (LE) report that, China's total hotel construction pipeline continues to trend upward to an all-time high of 3,574 projects/647,704 rooms. Up 19% by projects and 9% by rooms year-over-year (YOY), this is the 12thconsecutive quarter China’s pipeline has increased. China has 2,282 projects/408,403 rooms presently under construction. Projects scheduled to start construction in the next 12 months experienced a massive increase of 105% by projects and 57% by rooms YOY, to stand at a record-high 842 projects...

TRACK Hospitality Software and NextPax Announce Connectivity Partnership

TravelNet Solutions | August 18, 2020

Salt Lake City, 18 August 2020 - NextPax Travel Technology, provider of one of the most advanced worldwide channel management technologies for hotels, resorts and vacation rentals, is excited to announce its partnership with TRACK Hospitality Software powered by TravelNet Solutions. TRACK Hospitality Software is an industry leading property management system in the country. The partnership with NextPax provides TRACK customers access to many new channels through the most technologically advanced and cutting-edge channel management technology. ‘We are thrilled to partner with NextPax,’ says Ryan Bailey, CEO of TravelNet Solutions. ‘We...

Hotel Carmichael Caters to Latest Guest Connectivity Trends Using BeyondTV With Voice Activated Technology and Enhanced Wi-Fi by Hotel Internet Servic

Hotel Internet Services, Inc. | August 18, 2020

New luxury property set to open in summer 2020 will provide guests with seamless content casting abilities and contactless control over hotel amenities while guaranteeing a fast and responsive Wi-Fi connection.  CARMEL, Ind. — August 18, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been selected by Hotel Carmichael, Autograph Collection to provide its guests with the latest in in-room entertainment and virtual assistant technology with the implementation of BeyondTV alongside advanced Wi-Fi capabilities.  A newly built boutique hotel opening during ...

ibis Styles Bucharest City Center Hotel Adopts Advanced RFID Locks Compatible With Contactless Mobile Access by ASSA ABLOY Global Solutions

ASSA ABLOY Global Solutions | August 18, 2020

Newly built Romanian hotel implements VingCard Signature RFID door locks and Visionline to maximize guest security and convenience while allowing for seamless upgrade to contactless digital check-in and room access abilities.   Stockholm – August 18, 2020 – ASSA ABLOY Global Solutions has announced the successful implementation of its VingCard Signature RFID door locks alongside the Visionline access management system at the ibis Styles Bucharest City Center. A recently constructed property that  serves as a modern urban village within the Romanian capital, ibis Styles Bucharest City Center selected VingCard Signature RFID and Visio...

Five-Star Laguna Beach Property Finds Success With Digital Marketing During COVID-19

GCommerce | August 18, 2020

Park City, UT, August 18, 2020- Five-Star Laguna Beach property, Surf & Sand Resort, partnered with GCommerce to run digital marketing efforts during COVID-19 to maintain brand awareness in key markets in order to secure market share upon reopenings. The resort placed all efforts on digital channels, with an emphasis on targeting in-state markets. GCommerce leveraged messaging that focused on leisure getaways and escapes, which was relevant while travelers were confined to their homes. The top-performing ad focused on the property being a family-friendly destination and the perfect opportunity to escape city life. Marketing budgets wer...

Are Hotels Finally Ready to Embrace Attribute-Based Selling?

Jos Schaap | August 18, 2020

By Jos Schaap Hotels have gone through many changes over the years. However, one thing that has barely changed is the industry's attitude towards room distribution. The way in which hotel rooms are sold today, and have been for the past 20 years, has remained relatively the same. With the current model the guest journey is essentially made of a few specific moments. The consumer begins by choosing a hotel and stay date and receives a list of rates. These rates correspond to combinations of room types and rate plans and each combination has a price. Similarly, both the room type and rate have their own attributes attached such as max gue...

How to Stay Safe While Staying Open

Christopher Horn | August 18, 2020

Six best practices for protecting your people and those you serve By Christopher Horn Deciding to close or remain open during a pandemic can be one of the most difficult decisions a hotel company will ever have to make, especially if multiple assets are involved. Many factors need to be analyzed, including the financial, brand, and human resources sides of the business to determine which action is the most fiscally responsible. At Sixty Hotels, we are “Always Open” to show our customers that we are there for them in good times and bad, no matter what. This is especially challenging considering that our hotels are in the heavily pop...

Maestro PMS Helps Keep Hotel Workers Safe Via a ‘Use Your Own Device’ Guest Digitalization Strategy

Maestro PMS | August 18, 2020

Leader in hospitality property-management systems identifies five ways hoteliers can provide a high-quality guest experience while simultaneously protecting their people MARKHAM, ONTARIO, August 18, 2020 — Safety and security are top of mind for hotel operators as they strive to protect their staff amidst today’s challenging and ever-changing travel landscape. Maestro PMS, hospitality’s leading provider of cloud hosted, private cloud and on-premise property-management systems for independent and luxury resorts, conference centers, vacation rentals, and multi-property groups, is enabling guests to self-serve from their phone, tablet o...

Annual Hotel Occupancy Forecast to Decline 29% Over the Next 12 Months With $75 Billion in Projected Revenue Losses

Horwath HTL | August 17, 2020

Magid HTL Forecast Tracker, analyzed in conjunction with Horwath HTL, says COVID-driven declines span both business and leisure travel intentions MINNEAPOLIS, August 17, 2020 – The ongoing impact of the COVID-19 pandemic will lead to a 29% decline in annual hotel occupancy over the next 12 months, resulting in a projected revenue loss for the industry of about $75 Billion in room revenue alone. The estimate is according to the Magid HTL Forecast Tracker, analyzed in conjunction with Horwath HTL, the world’s oldest, largest, and most experienced hotel, tourism, and leisure-consulting brand. The forecast shows declines being driven...

The Owner’s Obligation – Cash

Robert Mandelbaum | August 17, 2020

By Robert Mandelbaum The COVID-19 virus has had an extreme negative impact on the U.S. lodging industry.  According to CBRE’s June 2020 edition of Hotel Horizons®, lodging demand in the U.S. will decline by 37.0 percent in 2020.  This will cause a 38.0 percent drop in the national occupancy level, along with a 22.5 percent fall in average daily room rates (ADR).  The net result is a projected 51.9 percent fall off in revenue per available room (RevPAR) for the year.  Using historical data from the CBRE Trends® in the Hotel Industry database of operating statements, the most likely consequence of a 51.9 percent RevPAR decline is a G...

Top Considerations for Hotel Balance Sheets During COVID-19 and Beyond

August 17, 2020

One of the many impacts of the ongoing COVID-19 pandemic is that it has highlighted the importance of working capital. "Cash is King" is all the more irrefutable as industries worldwide struggle to meet lenders’ and creditors' demands. With companies lacking reliable forecasts, more investors now gauge performance based on balance sheet metrics, namely debt levels, asset liquidity, covenants and stable cash flows. These are now, more than ever, favoured by owners and investors to assess if management can keep meeting obligations during the crisis. Balance sheets deserve more attention and are an often-overlooked financial statement. Whi...

Marriott International Announces Opening of First Fairfield Inn by Marriott in Peru

Marriott International | August 17, 2020

Fairfield by Marriott, one of Marriott International's 30 global brands, will now also be represented in Peru with the opening of the new Fairfield by Marriott Lima Miraflores, located in Lima's main tourist district. Building upon its strong heritage from the Marriott family retreat, the Fairfield Farm, and creating an environment that focuses on the warmth and simplicity of delivering an inviting and seamless experience, the hotel looks forward to welcoming guests visiting Lima for business or pleasure with friendly service and warm, inviting spaces offering respite from everyday committments. The experience continues to be backed by the...

Quality Hotel Supply Is the Key to Developing Fledgling Tourist Destinations

Mandeep S. Lamba | August 17, 2020

By Mandeep Lamba, Dipti Mohan India is one of the fastest growing travel & tourism (T&T) economies in the world thanks to its diverse landscape, rich heritage and cultural diversity, which attracts tourists from across the country and the world. Recognizing the importance of the T&T sector in economic growth, the Government of India (GoI) has introduced several initiatives to promote the sector including strengthening of road, rail and air connectivity to tourist destinations in the past couple of decades. For instance, the number of operational airports in the country have increased significantly from 50 in 2000 to 137 in 2019...

Mar Monte Hotel Debuts in Santa Barbara, California and Joins The Unbound Collection by Hyatt Brand

Mar Monte Hotel | August 17, 2020

SANTA BARBARA, Calif. (August 17, 2020) – The new Mar Monte Hotel, part of The Unbound Collection by Hyatt brand, emerges as Santa Barbara’s newest lifestyle boutique hotel with reimagined guest rooms, two new food and beverage concepts, and programming that reflects the distinct rhythm of the California coast. The 200-room hotel serves as a gateway to the American Riviera and is situated across the street from East Beach, just minutes from downtown Santa Barbara and the famed Funk Zone. With the addition of Mar Monte, The Unbound Collection by Hyatt brand – which was launched in 2016 and is known for experiences that inspire guests to ...

Can Sales and Marketing Save the Hotel Industry?

HotStats | August 17, 2020

COVID-19 has knocked the wind out of hotel profits. No more so than within the conference business, a traditionally bustling moneymaker that has wilted amid the pandemic. Still, sitting on your hands until it all blows over is not the smart approach. What many don’t realize is that sales and marketing can be used to set the wheels toward profit back in motion. Wondering how? Here are some ways ... How COVID-19 Has Shifted Hotel Sales and Marketing It’s no secret that COVID-19 has demolished hotel and conference demand. But that lost demand is not permanent. It’s lying dormant as people remain hermetic, browse online and reassess...

Nominations Open for Sixth Annual ISHC’s Lori Raleigh Award for Emerging Excellence in Hospitality Consulting

ISHC | August 17, 2020

Atlanta, Ga. (August 17, 2020): The International Society of Hospitality Consultants (ISHC) today announced that nominations are being accepted for the sixth annual Lori Raleigh Award for Emerging Excellence in Hospitality Consulting. Launched in 2015 in honor of Lori Raleigh, founder of the Travers Group and executive director of ISHC 2000-2013, the award honors young, successful industry professionals with leadership qualities and a perceived bright future in hospitality consulting.   “The Lori Raleigh Award for Emerging Excellence in Hospitality Consulting provides an opportunity to recognize young professionals who demonstrate early...

The Castell Project, Inc. Promotes Deborah L. Cox to Vice President

The Castell Project | August 17, 2020

ATLANTA, August 17, 2020—Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, today announced that Deborah L. Cox has been promoted to vice president. “Deb has been instrumental in helping Castell expand to where it is today, and we realize she is pivotal to continued growth as we work towards our goal of seeing at least one in three women at the C-Suite level within the hospitality industry,” said Peggy Berg, chair , Castell Project, Inc.  “Her background in strategic planning, equality issues and conflict resolution have mad...

At the 2020 Second Quarter Close, the Asia Pacific Hotel Construction Pipeline, Excluding China, Shows Continued Growth*

Lodging Econometrics | August 17, 2020

August 17, 2020 – PORTSMOUTH, NH - According to the recent Asia Pacific, excluding China, Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), Asia Pacific’s total construction pipeline, excluding China, grew to 1,906 projects/404,520 rooms, up 6% and 3% respectively, year-over-year (YOY). The region currently has 996 projects, a cyclical peak for the region, and 225,734 rooms under construction. There are 415 projects with 82,122 rooms scheduled to start construction in the next 12 months, and 495 projects/96,664 rooms in the early planning stage, up a remarkable 19% by projects and 12% by rooms YOY. Additionally,...

Conrad Maldives Rangali Island Appoints Carla Puverel as General Manager

Conrad Maldives Rangali Island | August 17, 2020

MALDIVES – 17 August 2020 – Conrad Maldives Rangali Island is pleased to announce the appointment of Carla Puverel as the new general manager of the stunning twin island resort featuring 151 luxury beach and over water villas. The property is part of Conrad Hotels & Resorts, one of Hilton’s (NYSE:HLT) global luxury hotel brands. Carla most recently served as general manager of the Anantara Peace Haven Tangalle Resort in Sri Lanka. “We are delighted to welcome Carla Puverel to Conrad Maldives Rangali Island. Her impressive background managing a number of luxury properties and expertise in delivering exceptional resort experienc...

Hospitality Financial Leadership – Premier Action

David Lund | August 17, 2020

By David Lund Just because you do not take an interest in politics doesn’t mean politics won’t take an interest in you. ― Pericles Every year in my home country the provincial premiers get together to eat lobster and drink cheap wine. Meanwhile some political work is being done. I remember two such conferences. I have a story about both. The first one was in the summer of 1997. It’s always a big deal when the premieres and their staff and the media descend on your hotel. This meeting was particularly memorable for the media’s work and my firsthand experience of how it all really works. When these big conferences happen the hote...

Target Your Local Drive Market

Vizergy Digital Marketing | August 17, 2020

Reeling-in Regional Travelers Who are Reeling to Get Away With restrictions slowly lifting, travelers are looking for easy ways to get a break from their “new normal”. The focus now is staycations – where can locals go to take a break from everyday life? Industry experts are seeing that more people are driving to their destinations instead of flying. So how can you capitalize on this movement? You need to wave your arms up and let them know you’re here. Target your local drive market. Vizergy can help you get local-drive-market heads in beds with our Top Trending Cities Report tool. It’s right at your fingertips in the Vizergy...

The St. Joe Company and BRW MidGrove Form Joint Venture to Bring the Lodge 30A, a Boutique Hotel, to Seagrove Beach, Florida

The St. Joe Company | August 14, 2020

PANAMA CITY BEACH, Fla. - The St. Joe Company (NYSE: JOE) (“St. Joe”) and BRW MidGrove, LLC (“BRW”) today announced the formation of a joint venture to construct The Lodge 30A, a planned boutique hotel in Seagrove Beach, Florida. Plans call for The Lodge 30A to be located on Scenic County Highway 30A adjacent to Greenway Station, a planned mixed use development. Current plans for The Lodge 30A call for a picturesque three-story hotel with amenities such as a fitness center and outdoor pool. Architecture plans and interior design concepts employ the use of natural materials in a modern way, taking inspiration from the surrounding a...

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