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Vizergy Launches Sleek New Website for Beachcomber Resort & Club
Vizergy® Digital Marketing | August 6, 2020
Site showcases multi-million-dollar renovation and addresses ADA compliance Beachcomber Resort & Club in Pompano Beach, FL, has partnered with Vizergy Digital Marketing to launch a new website unveiling its multi-million-dollar renovation featuring a stunning new look and wide array of experiences and offerings. While building the website, Vizergy aimed to deliver a beautiful beach-inspired website showcasing the resort using their colors, textures, and photography. But a top concern for Beachcomber Resort & Club was ADA compliance, which Vizergy addressed with its recently launched ADA performance analysis tool – the firs...
Capsolve Announces Enhanced Research Program and Industry Services
Capsolve | August 6, 2020
Nokomis, FL 8/6/2020 - Capsolve, a leading provider of Research and Services, has released its first series of research reports as a complimentary resource to the industry. The reports include an overview of the software, services and equipment that exist within the Central Reservations, Sales & Catering, Revenue Management, COVID-19 Mitigation, Digital Ordering and Mobile categories. As part of Capsolve’s complete research program, inquiries may be fielded for nearly any category of interest, such as PMS, POS and the many others displayed in the Capsolve Industry Solution Maps. View the Research Since the beginning of the y...
ProfitSword Earns Recognition for Business Intelligence Innovation as Shortlist Finalist for 2020 SaaS Awards
ProfitSword, LLC | August 6, 2020
International software awards program lists ProfitSword’s ProfitAbility as a leading award finalist for its cutting-edge AI and machine-learning abilities in detecting business performance fluctuations. ORLANDO, Fla. – (August 6, 2020) – ProfitSword, the leading developer of business intelligence and data integration software, has been named as a finalist in this year’s SaaS (Software as a Service) Awards with its entry of ProfitAbility, a state-of-the-art business performance dashboarding and reporting platform. As a submission for the Award’s best SaaS product for business intelligence and analytics category, ProfitSword...
NOW Is the Time to Tap Top Talent in Hospitality
David Berger | August 6, 2020
Unemployment continues to jostle up and down across the U.S. and hotels looking to improve service can hire workers at the top of their game By David Berger Success in hospitality has always focused on finding talented workers with a hospitality mindset and a desire to pursue personal growth. These workers thrive in a hotel environment, where they can tap into the industry’s nearly limitless opportunities for growth potential. The trouble is, where to find them? With roughly half of American workers still out of work, now is the time to acquire and cultivate top talent within your property to assume a more impactful position when th...
Europe’s Summer Season Is at Stake, Can It Be Salvaged?
STR | August 5, 2020
July and August are two of Europe’s most important months for hotels with travellers spread across the continent on summer holidays. However, it is no secret that summer looks much different this time around for Europe due to the global impact of the COVID-19 pandemic. Europe was riding a successful wave with eight consecutive years of RevPAR growth as of the end of 2019. Fast forward through the devastating impact of a global pandemic, and the continent is Europe is behind in its recovery in comparison with other regions around the world. As seen in the chart below, Europe recorded the largest fall in occupancy and remained at a low poi...
Israel Hotel Market Overview 2020 – The Path to Recovery
Simon Hulten | August 5, 2020
By Simon Hulten, Russell Kett Foreword The restrictions imposed due to the COVID-19 pandemic have severely hit every sector across the globe, and the hospitality industry is undeniably among the hardest hit. In Israel, strict lockdown measures were implemented in mid-March, forcing all except non-essential businesses to close, including most of the country’s hotels. Fortunately, there is light at the end of the tunnel for the lockdown phase and, on 4 May 2020, Prime Minister Netanyahu outlined a gradual easing of lockdown restrictions; the focus of hoteliers has thus shifted from how to manage the closure to developing a sound reopenin...
Canopy by Hilton Debuts in New York Metropolitan Area
Canopy by Hilton | August 5, 2020
JERSEY CITY - Canopy by Hilton, Hilton’s (NYSE: HLT) lifestyle hotel brand, announced today the opening of Canopy by Hilton Jersey City Arts District, marking the brand’s first outpost in the New York City Metropolitan Area. The hotel’s arrival will support the robust culture of the Arts District with the area’s first truly elevated hospitality offering, providing a new hub for the fast-growing creative community. The 211-room hotel, owned and developed by Panepinto Properties, The KABR Group, Three Wall Capital and Greentree Construction, is located at 159 Morgan St., surrounded by endless restaurants, inspiring galleries, publi...
Revenue Management Strategies During an Economic Downturn or Global Financial Crisis
Patrick Landman | August 5, 2020
By Patrick Landman The unofficial definition of Revenue Management used by insiders is ‘the art of turning away business’. This certainly does not apply during the current Covid-19 (coronavirus) global healthcare crisis, and the economic downturn the hotel industry is facing in its aftermath. All the standard strategies and playbooks are out of the window right now. So what to do? Hotel revenue management has now turned into a more commercial role, one that is focussed on generating demand, and getting eyeballs to your shop’s window. Not the typical role a revenue manager is used to. And I am sure many revenue management profess...
How to Avoid Roadblocks to Great Customer Service
Shep Hyken | August 5, 2020
By Shep Hyken What gets in the way of creating a great customer service experience for you and/or your organization? Is it a process that is clunky, inconvenient and difficult for the customer? Is it people who aren’t properly trained or don’t have the right people skills? It’s easy to ask yourself these questions and self-diagnose your organization, but have you ever asked your people? That’s exactly what my friend and client, Diane Kniowski, did. Diane is president and regional general manager at Univision. As she moved into this role, she realized the opportunities that would come from providing a better customer experienc...
Dakota Mountain Lodge Homeowners Association Acquires Waldorf Astoria Park City
Dakota Mountain Lodge Homeowners Association | August 5, 2020
PARK CITY, Utah, Aug. 5, 2020 - Dakota Mountain Lodge Homeowners Association has acquired the 159-guestrooms and suites Waldorf Astoria Park City in Park City, Utah, according to President of the homeowners association, Mark Bober. Conveniently located at the Canyons Village base of Park City Resort, Utah's premier luxury resort by Hilton, encompasses newly renovated rooms and spacious suites, Powder restaurant and the award-winning Waldorf Astoria Spa as well as an expansive outdoor space with fire pits, a heated pool and Jacuzzis. "We are thrilled to continue to work with Hilton as they manage this beloved property that we call home...
Understanding the Post-Covid Advantages of Sharing Economy Accommodations
Larry Mogelonsky | August 5, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Following reports in early July that travel searches on Airbnb (and also Booking) in many key markets are at a 12-month high, hoteliers would be right to be quite anxious as this represents a definitive marker for booking drivers and perceived value in the post-pandemic hospitality world. Why are guests returning faster to the sharing economy than traditional accommodation providers? In this great reshuffling of travel motivations following COVID-19, it would appear as though many hotel customers are switching to home sharing platforms for their next leisure stay. Below I present th...
Margaritaville Resort Palm Springs Coming to the Desert in Fall 2020 Following Renovation and Conversion
Margaritaville | August 5, 2020
PALM SPRINGS, Calif., Aug. 5, 2020 - Global lifestyle and hospitality brand, Margaritaville, and Davidson Hotels & Resorts today announced the transformation and upcoming opening of Margaritaville Resort Palm Springs. Located in the heart of the Uptown Design District, a historic playground for old-and-new Hollywood's elite, the resort is expected to open in fall 2020. "We are thrilled to bring the Margaritaville lifestyle to Palm Springs as we open our first resort on the west coast," shared Tamara Baldanza-Dekker, Chief Marketing Officer, Margaritaville. "Margaritaville Resort Palm Springs will be the ultimate island oasis in ...
Planet Hollywood Beach Resort Cancun to Debut December 2020
Planet Hollywood Hotels & Resorts | August 5, 2020
Tallahassee, Fla. – August 5, 2020 – Planet Hollywood Hotels and Resorts is pleased to announce that the brand-new Planet Hollywood Beach Resort Cancun will be rolling out the red carpet for its first guests on December 15, 2020. Located in the exclusive resort enclave of Costa Mujeres, a charming, pristine peninsula just north of Cancun’s Hotel Zone, guests will be able to Vacation Like a Star™ in one of Mexico’s most beautiful beachfront locations, surrounded by aquamarine waters and mangroves sprawling with native flora and fauna. This new all-inclusive resort will feature 898 luxury suites, 11 world-class restaurants ...
Radisson Collection to Debut in China With First Destination Resort in Nanjing
Radisson Hotel Group | August 5, 2020
Shanghai, China - August 5, 2020 - Radisson Collection, Radisson Hotel Group’s anthology of iconic lifestyle hotels, will arrive in China for the first time next year when it opens an outstanding low-rise resort, which will form a key part of a brand new integrated tourism complex in the Jiangsu Horticultural Exposition Park. Scheduled to launch in Q2 2021, Radisson Collection Resort, Nanjing will be set on the banks of a lake, amid an enchanting landscape of floral gardens. This elegant retreat will feature 151 spacious and stylish rooms and suites, ranging from 43 to 336 square meters. Suite guests will also enjoy exclusive amenities at...
Hilton Appoints Chris Carr to Board of Directors
Hilton | August 5, 2020
MCLEAN, Va. - Hilton Worldwide Holdings Inc. (NYSE: HLT) today announced the appointment of Chris Carr, Chief Operations Officer of sweetgreen, to its board of directors, effective immediately. Mr. Carr will serve on the Nominating and ESG committee of the board. “We are delighted to welcome Chris to Hilton," said Jon Gray, chairman of Hilton's board of directors. “When we began our board search process last year, we were looking to add world class executive leadership in global and consumer-facing organizations. Chris brings these highly relevant skills, as well as unmatched focus on customer experience and procurement. We look fo...
The Union Club Hotel at Purdue University Reopens Following $35 Million Renovation
White Lodging | August 5, 2020
WEST LAFAYETTE, Ind. | August 5, 2020: Purdue University is ushering in a new era in hospitality to campus with the reopening today (Aug. 5) of the historic Union Club Hotel. The 182-room hotel recently completed a comprehensive $35 million, yearlong renovation where snapshots of Purdue’s legacy can be found everywhere, including in the names of its three new dining concepts. The Union Club Hotel renovation involved a complete overhaul of all guest rooms and public spaces, including a significant transformation of the lobby to create a grand entrance with a modern loft-like feel. Throughout the renovation, original Purdue architecture an...
Marshall Hotels & Resorts Assumes Management of Five Hotels
Marshall Hotels & Resorts, Inc. | August 5, 2020
SALISBURY, Md., August 5, 2020—Marshall Hotels & Resorts, a leading hotel management and services company that operates properties nationwide, today announced that it has taken over management of five hotels. The hotels include the 100-room Holiday Inn NW Houston Beltway 8 in Texas, the 96-suite SpringHill Suites Winchester in Va., the 74-room Hampton Inn Adel in Ga., the 114-room Hilton Garden Inn Riverhead and the 131-suite Residence Inn Long Island East End, both in N.Y. “As the pandemic continues and travel remains at a trickle of what it previously was, owners require operators with the experience to weather these types of d...
Four Technologies That Can Help Hotels Augment COVID-19 Safety Procedures
Tom Riccio | August 5, 2020
By Tom Riccio While America slowly but cautiously reopens amidst the pandemic, businesses – including hotels – can expect to see an increase in guest traffic. With this uptick, it is imperative for hotels to keep infectious disease control and prevention strategies in place. Establishments with a clear and effective COVID-19 prevention plan will be in a stronger position to differentiate their brands, rising to the top as industry leaders. Even as vaccines and more treatments become available, the hotel industry – and many other sectors – will need to maintain safety measures to meet customers’ expectations, cultivate ongoing tru...
San Clemente Palace Kempinski Turns to Knowcross Technology to Open Post Pandemic
Knowcross | August 5, 2020
London Aug 5, 2020 - KNOWCROSS, the global leader in providing service quality and optimization solutions for hotels, is excited to share that the San Clemente Palace Kempinski Venice, has chosen to implement the Knowcross platform, to help improve staff communication, better compliance to new safety guidelines and increase overall operational efficiencies. This addition further strengthens Knowcross’ resolve to help and partner with hotels as they look to reopen post the pandemic across the globe. Located on the private island of San Clemente, only minutes away from Piazza San Marco, the San Clemente Palace Kempinski is a proud member o...
UNWTO, ONCE Foundation and ENAT Call for the Reopening of Tourism Destinations to Cater For The Needs of People With Disabilities
UNWTO | August 4, 2020
The World Tourism Organization (UNWTO) is calling on destinations to recognize the needs of travellers with disabilities or specific access requirements as they open up to visitors again. In partnership with the ONCE Foundation of Spain and the European Network for Accessible Tourism (ENAT), the United Nations specialized agency has released new guideline to ensure accessibility and inclusivity as the responsible restart of tourism gets underway. According to the newest data from UNWTO, 40% of global destinations have now eased restrictions on travel introduced in response to COVID0-19. Now, with tourism steadily returning, UNWTO has joined ...
WTTC Says UK Is Heading to ‘Worst Case Scenario’ Threatening Nearly Three Million Travel & Tourism Jobs
August 4, 2020
London, UK: Nearly three million jobs in the UK - and 197 million worldwide in the Travel & Tourism sector globally - look set to be lost due to the collapse of travel, according to the World Travel & Tourism Council (WTTC). WTTC economic modelling conducted less than two months ago predicted this ‘worst case scenario’ would occur if barriers to global travel, such as quarantine measures and blanket travel restrictions were to remain in place. While some travel bans have been removed, many others remain, with new restrictions likely to come into force to tackle the continuing threat posed by COVID-19 and possible second spik...
A Tale of Two Occupancies: Total Room Inventory vs. STR Standard
STR | August 4, 2020
Occupancy has long been one of the key hotel performance metrics measured by STR. Reported on both a monthly and weekly basis, occupancy is easily calculated by dividing rooms sold (demand) by rooms available (supply), providing a straightforward representation of the percentage of rooms occupied during a given time period. However, even this traditional metric has not escaped the impacts of COVID-19. Voluntary and mandated hotel closures have caused a fundamental shift in the way we record and report supply, and thus, a new occupancy metric has been born. The status quo In normal times, and in alignment with USALI guidelin...
The Changing Landscape of the Recruitment World
Shalloo Dhillon | August 4, 2020
COVID-19 has changed the Corporate World as we knew it in more ways than one, and recruiting is no different as the hiring process has changed significantly. Read our latest article to know more. By Shalloo Dhillon I have been a part of Human Resources and the recruitment world for over a decade now and can surely say that the COVID-19 has changed the very nature of recruitment just like it has impacted other businesses. As per our discussions with key industry stalwarts, companies are now adding new dimensions to executive profile while hiring, including a paradigm shift in the leadership profile. They are now looking out for executive...
Thinking for Yourself May Be the Only Regimen for a Full Recovery – Part II
Steven Ferry | August 4, 2020
By Steven Ferry “Withholding information is the essence of tyranny. Control of the flow of information is the tool of the dictatorship.” Bruce Coville Last week, we looked at how the official response to the pandemic morphed from great concern about the danger; to numbness at the economic devastation (the UN World Tourism Organization estimated earnings down 80% on 2019 and the loss of 120 million jobs); to increasing rejection of the absurd. In this article, we review how a draconian censorship of the medical community is being enforced not just in China, as one might expect, but also in the Western world; we examine the...
