The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
The Iconic Rosewood Hotel Georgia Reopens Following Comprehensive Renovation
Rosewood Hotel Georgia | June 11, 2024
The historic Vancouver hotel was first opened in 1927 and features 156 guestrooms and suites. Renowned as Vancouver’s most fashionable retreat, Rosewood Hotel Georgia reopens today following an extensive five-month renovation to unveil reimagined culinary concepts and luxury rooms and suites. The reopening also marks the debut of an entirely new dining destination, The Georgia Bar, further strengthening the property’s robust culinary program and paying homage to the iconic and beloved personalities that once traversed through its corridors. Meticulously curated to serve as the ultimate gathering place for culturally minded travelers and ...
Dieter Schmitz Named General Manager of Sofitel New York
Sofitel New York | June 11, 2024
The appointment brings Schmitz back to New York City to focus on rejuvenating the luxury Midtown Manhattan hotel. NEW YORK – June 10, 2024 – Dieter Schmitz, a seasoned hotelier with over two decades of experience, has joined Sofitel New York as general manager. The appointment brings Schmitz back to New York City to focus on rejuvenating the luxury Midtown Manhattan hotel. Schmitz’s accomplishments are marked by a keen focus on orchestrating successful launches, rejuvenation and repositioning high-profile flagship assets for brands like IHG, Marriott and independent luxury properties such as Riggs DC. He’s spearheaded eight luxu...
HFTP Announces Hospitality Code of Digital Responsibility
HFTP | June 11, 2024
Global nonprofit to develop guidelines for the industry. Austin, Texas (June 11, 2024) — Hospitality Financial and Technology Professionals (HFTP®), the global spokes group for the industry’s hospitality technology segment and producers of the HITEC® brand, announced today a new project that will develop a code of digital responsibility for hospitality. Earlier this year, HFTP commissioned the University of Houston College of Global Hospitality Leadership to write a white paper on digital responsibility, which is featured in the inaugural issue of HFTP’s Tech+Fin Hospitality Magazine available at HITEC 2024 and on the associatio...
Experiential Technology Pioneer UrVenue Is Primed for Growth With New Leadership Hires
UrVenue | June 11, 2024
Fortified team was carefully curated to drive the hospitality industry's adoption of UrVenue solutions LAS VEGAS — June 11, 2024 — Demand for UrVenue’s popular UV Enterprise venue-management system across various entertainment and hospitality venues, such as nightclubs, mixed-use venues, lounges, pools, sportsbooks, and more, continues to soar. The full-stack technology platform monetizes and manages experience-based inventory, drives commerce and operations, and provides data insights and knowledge management for all venues requiring reservations. With UV Enterprise, venue patrons can book and manage all experiences within a single,...
IRIS Showcases Latest Mobile Ordering & Upselling Capabilities at HITEC 24
IRIS | June 11, 2024
The global provider of digital F&B and guest experience platforms shares latest updates ahead of attendance at HITEC Charlotte 2024 IRIS, a global leader in digital ordering and guest experience platforms for the hospitality industry, will be attending HITEC Charlotte this month to showcase their latest features (now available across its mobile ordering platform) and updates on client successes. Latest features: Re-order and upselling Two new re-order and upsell features have recently been launched to deliver a more frictionless and personalised dining experience for guests that also deliver more orders and revenue for operators. ...
Train Your Entire Guest Services Staff To Elicit Kama Muta (Commonly Called That “Warm, Fuzzy” Feeling); Complimentary Registration Now Op
Doug Kennedy | June 11, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, June 21, from Noon – 12:45pm EST. REGISTER HERE “I’m especially excited about this month’s webcast, in which I’m going to share a new word for a feeling that pretty much everyone who has worked in guest-facing hospitality jobs has had, “said KTN President Doug Kennedy. “It happens when we make an authentic, personalized, and heartfelt connection with another human. It is a mutually experienced feeling, felt acro...
SiteMinder and Cloudbeds Partner to Create New Distribution and Revenue Opportunities for Hotels
SiteMinder Limited | June 11, 2024
San Diego, CA, Jun 11, 2024 – SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, and Cloudbeds, the leading platform redefining the concept of PMS for the hospitality industry, have established a strategic partnership to expand connectivity between platforms and create new revenue capabilities for more than 60,000 hoteliers globally. This collaboration will provide Cloudbeds customers with direct access to SiteMinder’s powerful revenue platform, while SiteMinder customers can explore the industry-leading PMS platform offered by Cloudbeds. As a result, this partnership means ex...
P3 Hotel Software Introduces P3 Ancillary to Streamline Integrated Booking Services for Hotels and Resorts
P3 Hotel Software | June 11, 2024
New solution streamlines hotel bookings with integrated ancillary services June 11, 2024 — Dublin & Denver — P3 Hotel Software, a leading innovator in hotel booking solutions, is proud to announce the launch of its groundbreaking new product module, P3 Ancillary. This cutting-edge add-on for P3 Essential and Custom booking engines is designed to transform the guest booking experience by seamlessly integrating ancillary services into one unified reservation system. P3 Ancillary is poised to set a new standard in the industry, offering unparalleled convenience and efficiency for hotels and resorts worldwide. Revolutionizing Guest Book...
Paragraph Freedom Square, a Luxury Collection Hotel, Combines Heightened Security and Attractive Design With the Adoption of Vingcard Allure Door Lock
Vingcard | June 11, 2024
Marriott’s first Luxury Collection hotel in Georgia leverages Vingcard Allure’s customizable appearance to boost property’s elegant style while maximizing guest safety and convenience. Stockholm –June 11, 2024 – Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, has announced the successful adoption of its Vingcard Allure door locks by the recently constructed Paragraph Freedom Square Hotel, a Luxury Collection Hotel, in Tbilisi, Georgia. A Marriott franchised location representing the brand’s first Luxury Collection hotel to be opened within the Eastern European country, the prop...
Hospitality America Promotes Justin Deyo to Corporate Director of Operations
Hospitality America | June 11, 2024
Deyo to mentor the next generation of hotel leaders Greenville, S.C., June 11, 2024 — Hospitality America has promoted Justin Deyo to Corporate Director of Operations under the leadership of Vice President of Operations Frank Cook. Deyo’s addition to the Hospitality America leadership team aims to put a focus on mentoring and developing hotel leaders, driving the organization’s performance standards, and providing strategic support for renovations and new hotel openings. With a hospitality career spanning 20 years, Deyo joined Hospitality America in 2013, demonstrating a penchant for developing talent through exemplary leadership a...
Virgin Hotels & Resorts Applauds Trio of Financial Management Solutions Supporting Its Growth
Aptech | June 11, 2024
Named among hospitality’s ‘Best Finance & Accounting Software’ 2024, Aptech’s enterprise accounting, business intelligence, and targeting/forecasting technologies is enabling the six-year young brand to share data and streamline efficiencies across its development pipeline; Visit Aptech at HITEC Charlotte June 24-27 in Booth #2644 PITTSBURGH, June 11, 2024 — Formed to shake up the hotel industry, Virgin Hotels, a luxury lifestyle brand, is on a fast track for growth. Its properties in Chicago, Dallas, Las Vegas, Nashville, New Orleans, and New York each opened with a trio of Aptech financial management solutions, and hote...
Radisson Salt Lake City Downtown Welcomes Jason Hammett as New Executive Chef
Radisson Salt Lake City Downtown | June 10, 2024
Chef Hammett Brings Over 20 Years of Culinary Expertise and a Passion for Local Ingredients to Copper Canyon Grill House & Tavern Salt Lake City, UT [June 6, 2024] – Radisson Salt Lake City Downtown, a contemporary hotel nestled amidst the city’s most vibrant cultural attractions, announced the appointment of Jason Hammett as Executive Chef. Hammett will oversee all food and beverage offerings, including Copper Canyon Grill House & Tavern, banquets and events, in-room dining and the coffee shop 215 West Coffee, set to open in late 2024. Amid the city’s rapid development and the hotel’s recent multimillion-dollar renovatio...
Emotional Intelligence and Leadership: The Perfect Combination
EHL | June 10, 2024
When we think about leadership qualities, not more than a decade or two ago, emotional intelligence would have come a long way down the list. However, our expectations of work and what it means to be a leader have shifted drastically since then. Now, if you talk to most leadership and HR experts, they will tell you that emotional intelligence is one of the most, if not the most important skill for today’s business leaders. Operational and technical skills are still essential, but modern organizations are increasingly looking for effective leaders who can create positive work cultures, encourage employee growth, consider other p...
Pricing Transparency Without Hidden Mandatory Junk Fees. Does This Apply to Restaurants Too?
Mark S. Adams | June 10, 2024
New California proposed law (SB 1524 ) says “No!” Can this be right? By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com Note: If you are a consumer with a Junk Fee issue, please do NOT contact us! We do not represent consumers against hotels, restaurants, or other business owners. We are part of the fabric of the hospitality industry and are committed to informing, educating, and assisting the industry. We represent business owners, helping them to understand and comply with applicable laws and defending them from consumer charges. Pricing transparency without hidden mandatory junk f...
Saudi Arabia’s Travel & Tourism Breaks All Records
World Travel & Tourism Council | June 10, 2024
Last year, the sector grew by more than 32% to contribute a record-breaking SAR 444.3BN to Saudi’s GDP, representing 11.5% of the entire economy, exceeding previous record by almost 30%. London, UK: The World Travel & Tourism Council’s (WTTC) 2024 Economic Impact Research (EIR) has revealed a record-breaking year for Travel & Tourism in Saudi Arabia, with new records in GDP contribution, sector jobs and visitor spend. Saudi Arabia’s Travel & Tourism sector is now soaring past all previous records, testament to the country’s commitment to becoming a global tourism hot spot. Last year, the sector grew by more tha...
76% of Surveyed Hotels Report Staffing Shortages
AHLA | June 10, 2024
Hotels on hiring spree with higher wages, better benefits, more flexibility WASHINGTON (June 10, 2024) – More than three-quarters of surveyed hotels are experiencing a staffing shortage, and hotels are increasing pay, benefits, and perks to recruit and retain employees, according to a May survey of hoteliers conducted by the American Hotel & Lodging Association (AHLA). Over the last six months, 86% of respondents have increased wages, 52% have offered greater flexibility with hours, and 33% have expanded benefits to cope with the nationwide workforce shortage. Nonetheless, 79% say they are still unable to fill open positions. ...
The Homewood Suites Washington, D.C. Downtown Unveils Renovation
Crestline Hotels & Resorts | June 10, 2024
FAIRFAX, VA – June 10, 2024, The Homewood Suites Washington D.C. Downtown is welcoming guests with a newly renovated lobby, public spaces, and guest suites. A soft shade of blue carried throughout the hotel’s decor creates a sense of calm in the busy Capital City. The reimagined lobby features new furnishings including the creation of a cozy nook that's perfect for a quiet get together, as well as additional seating for dining and computer work. Guests can also enjoy the refreshed look in each of the 175 guest suites with stylish designer wall coverings, new artwork and bathroom enhancements. The hotel's 2,300 square feet of mee...
Accor Signs With Naia Developments for Two Swissôtel Properties in Ras El Hekma
ACCOR | June 10, 2024
Set to open in Q3 2027, Swissôtel Ras El Hekma and Swissôtel Residences Ras El Hekma will offer 250 keys and 100 branded residences. Accor, a world-leading hospitality group, has signed a milestone agreement with Naia Developments to develop two Swissôtel addresses, marking the brand’s debut on Egypt’s Mediterranean coast in Ras El Hekma. The partnership agreement will see Accor operate Swissôtel Ras El Hekma and Swissôtel Residences Ras El Hekma, both of which are set to open in Q3 2027, strengthening Accor’s presence on the North Coast of Egypt. Boasting a prime seafront location, Swissôtel Ras El Hekma and Swissôt...
Cordish Gaming Group Appoints Jamie Williams as Director of Sales of New $270+ Million Live! Casino & Hotel Louisiana
Live Casino LA | June 10, 2024
Williams brings over 25 years of experience as a leader in the hospitality field and is a well-known industry veteran in Louisiana. Bossier City, LA (June 10, 2024) – Cordish Gaming Group, the gaming division of The Cordish Companies, today announced the appointment of JAMIE WILLIAMS as DIRECTOR OF SALES of the highly anticipated $270+ Million LIVE! CASINO & HOTEL LOUISIANA, a world-class gaming, hotel, dining and entertainment destination set to open in early 2025. Live! Casino & Hotel Louisiana will be the first land-based casino in the Shreveport-Bossier market and the first Live! branded property in Louisiana. Ms. Willi...
Anne Buckland Appointed General Manager of Snow King Resort, Jackson, Wyoming
Snow King Resort | June 10, 2024
Jackson Hole, Wyoming (June 10, 2024) – Anne Buckland has been appointed General Manager for Snow King Resort. Troy Mathews, vice president, operations, for Benchmark/Pyramid Luxury & Lifestyle, made the announcement. Anne brings more than 17 years of hospitality experience to Snow King Resort where she was initially hired as a sales manager and most recently served as director of sales and marketing. Snow King Resort is Jackson’s largest full-service resort & spa with 203 guestrooms and 45 luxury condominiums. “Anne’s experience, passion and knowledge of Jackson Hole and its unique destination, combined with her extensive...
Grand Hyatt Deer Valley Appoints Key Leadership Positions Ahead of November Opening
Grand Hyatt | June 10, 2024
Park City, UT (June 10, 2024) – Grand Hyatt Deer Valley, poised to become the new icon of mountain luxury accommodations, is nearing its November 2024 debut. To bring this significant milestone in the world of refined ski travel to life, two esteemed Hyatt Hotels Corporation leaders have been appointed: General Manager Anthony Duggan and Director of Sales, Marketing & Events Christina Richardson. With a wealth of luxury resort brand positioning experience, Duggan and Richardson bring an abundance of knowledge and passion to this brand new luxury build anchoring the highly anticipated East Village expansion to Utah’s beloved Deer Valle...
AHLA Workforce Report: Hotels Add 700 Jobs in May
AHLA | June 10, 2024
Hotels more than 190,000 jobs short of pre-pandemic levels amid economy-wide labor shortage WASHINGTON (June 10, 2024) – U.S. hotels added 700 jobs to their payrolls in May, according to the latest government data that shows the nationwide workforce shortage continues to make it difficult for hotels to fill open jobs. Total hotel employment stands at about 1.92 million, according to the Bureau of Labor Statistics. That’s 191,500 fewer workers in the industry than in February 2020, just before the pandemic hit, a shortfall that reflects the scarcity of available employees since then. “Hotels are ready to grow and create more...
Turning Social Media Posts Into Hotel Bookings With Custom Landing Pages
Lodging Interactive | June 10, 2024
Hotels looking to increase booking conversions and customer conversations should consider using custom landing pages in combination with their social media marketing efforts. A custom landing page (defined by Adobe) is a web page that is created specifically for a particular marketing campaign or offer. It is designed to capture the attention of visitors and encourage them to take a specific action, such as booking a hotel room. When used in conjunction with social media marketing, custom landing pages can be a powerful tool for driving traffic to a hotel's website and increasing conversions. Here are a few benefits of using custom land...
Red Roof Promotes Lisa Jordan to Vice President of Marketing
Red Roof | June 6, 2024
COLUMBUS, Ohio, June 6, 2024 – Red Roof®, an award-winning leader in the lodging industry, has promoted Lisa Jordan to vice president of marketing. A veteran of nearly 20 years in the hospitality industry, Jordan joined Red Roof in 2021 to lead an integrated digital marketing team. Her leadership has spanned the company’s digital platforms from web to advertising to social media. She has played an integral role in the enhancement of redroof.com and collaborated with communication, sales, revenue management and operations to create an improved customer experience and drive revenue. “I look forward to the opportunity my new role offer...
