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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

Maestro PMS Direct Booking Metrics Show Growing Recovery for Independent Properties

Maestro PMS | June 16, 2020

Maestro Helps Operators Get Back to Business as Overall Client Online Booking Trends Up over 2019 – 21% Average Increase for the Past 60 Days June 16, 2020 – Hospitality solutions provider Maestro PMS reported a 21-percent increase in online reservations from June 8th to 15th, 2020 over the same period in 2019 from multiple independent properties. The metrics represent an average increase based on reservations for the last several weeks from hundreds of properties that use Maestro’s ResWave web booking engine compared to the same period last year. Maestro PMS is the preferred cloud and on-premises PMS solution for independent hotels,...

Travel Predictions for Summer 2020 After Two Seasons of Pandemic and Social Unrest

Zongqing Zhou | June 16, 2020

By Dr. Zongqing Zhou It is relatively difficult to predict summer travel, particularly after the massive national protests that add a potentially tide-turning consumer psychological breaker. But, if the protests do not trigger a second wave of the pandemic, the threat of contamination by the coronavirus will be drastically reduced in the minds of the travelers and we may expect a more peaceful and steady increase of travel for the latter part of summer. We won't know, though, until the two-week window is over, which brings us to the end of June. To the contrary, if the protests induce a second wave of the pandemic, consumers will ...

‘Ask Duetto’ Launches Providing Access to Revenue Strategy Experts

Duetto | June 16, 2020

Duetto’s revenue experts on hand to answer questions through recovery to profitability San Francisco, June 16, 2020 — Duetto, hospitality's innovative software as a service provider of revenue strategy solutions, has launched ‘Ask Duetto,’ a complimentary revenue insights service powered by Duetto’s team of experienced hoteliers. Built to help executive teams validate strategic revenue decisions as they navigate the ‘new normal,’ the Ask Duetto team will provide insightful guidance and recommendations to the top trending issues impacting the global hospitality industry. To Ask Duetto, hoteliers simply enter their revenu...

React Mobile Taking Panic Button Alert Monitoring, Administrative Controls to the Cloud

React Mobile | June 16, 2020

New browser-based ‘Dispatch Center’ giving hoteliers on-the-go access to the employee safety platform any time on any device Seattle, June 16, 2020 — React Mobile, the most trusted provider of panic button solutions to hotels, has recently updated its Dispatch Center to give response teams real-time access to emergency alerts via any browser. The new customer portal provides remote access and complete administrative control of the cloud-based safety platform from anywhere. “Having mobile access to emergency alerts is critical in these uncertain times,” said Robb Monkman, React Mobile CEO. “Whether an employee needs immediate...

Residences at Daniel Webster Adapts to High-Performance Guest Wi-Fi Needs by Partnering With Hotel Internet Services

Hotel Internet Services, Inc. | June 16, 2020

Extended stay hotel experiences uptick in positive online reviews by ensuring fast and reliable internet connections for core business traveler demographic. MERRIMACK, N.H. — June 16, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of an advanced high-speed Wi-Fi network upgrade at the Residences at Daniel Webster in Merrimack, New Hampshire. An extended stay property that offers flexible occupancy terms and a true “home away from home” experience, with suites equipped with full kitchens along with enticing on-...

Ripclear Releases New V2 COVID-19 Face Shields to Safeguard Hotel Personnel

June 16, 2020

Ripclear, makers of the most advanced protective film for outdoor sports eyewear, announced the launch of its V2 Shield, designed to protect personnel dealing with the COVID-19 outbreak including hotel staffers, EMS workers, nurses, police, facility and operations personnel, and other front-line staff. They expertly designed V2 Shield features with 91% optical transparency, so that personnel can safely and effectively do their work while staying protected via a certified medical face shield. “We heard the needs of frontline responders and essential workers across the country, and are producing an optically clear, anti fog, foam padded fa...

Palace Hotel to Launch New Brand With Q3 2020 Opening of Zentis Osaka in Japan

June 15, 2020

TOKYO (June 15, 2020) - With a pedigree that flows from the acclaimed Palace Hotel Tokyo and designs on rewriting the playbook for lifestyle brands, the management arm of Palace Hotel Co. Ltd. has announced plans for a Q3 opening of Zentis Osaka, the first property of its new hospitality brand. Internationally renowned UK designer, Tara Bernerd of Tara Bernerd & Partners, has been tapped for the property’s modern interiors while Café Co. – the esteemed Japanese food & beverage operator behind the one Michelin-starred CRAFTALE in Tokyo – will develop and operate the hotel’s restaurant, bar and lounge. A top-flight team of s...

Nick Solomon Appointed General Manager at Amara Resort and Spa in Sedona, Arizona

June 15, 2020

Amara Resort and Spa in Sedona, Ariz. has hired Nick Solomon as the new general manager. As general manager of Amara Resort and Spa in Sedona, Ariz., Nick Solomon is a veteran of the hospitality industry with nearly two decades of experience, successfully launching and managing multimillion-dollar, luxury hotels within one of the world’s leading hotel brand’s portfolio. With a passion for team member experience and guest engagement, Solomon started his career with The Ritz-Carlton where he worked his way up the ranks within the five-star hotel. Catching the eye of the Marriott corporate team early on, Solomon led nine differe...

Extending the Covid Summer Into Fall

Larry Mogelonsky | June 15, 2020

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Data from numerous sources supports the notion that people are eager to start exploring the world once more. However, with travel restrictions still in effect for international flights, many won’t be able to take advantage of the regular summer season vacation, and this may result in numerous travelers holding out until autumn when more freedoms are restored. Firstly, a gradual rollout of ending the lockdown means that the start of the post-pandemic revival will come from drive markets or regional air travel. By now, this should be pretty obvious. In other words, don’t expect in...

HSMAI Offers New Essentials Online Courses in Hotel Revenue Optimization, Digital Sales, and Data Analytics

HSMAI | June 15, 2020

The Hospitality Sales and Marketing Association International (HSMAI) is introducing three new collaborative educational experiences: Hotel Revenue Optimization Essentials, Hotel Digital Sales Essentials, and Hotel Data Analytics Essentials, in addition to the well-attended Hotel Digital Marketing Essentials series,  to help professionals across the hospitality industry further develop their skills and abilities. Each course is led by expert faculty and is five to six weeks long. The Essentials series are 100% online and instructor-led. “Hotel leaders must be prepared for the industry recovery that lies ahead,” said Robert A. Gilbe...

Top 5 Things You Need to Know Now in Hotel Digital Marketing: June Edition

Margaret Mastrogiacomo | June 15, 2020

By Margaret Mastrogiacomo As travel restrictions begin to lift, hotels are ramping up marketing spend to capture travel demand. To ensure a strong strategy, it’s important to keep a pulse on the latest digital innovations you can leverage across channels to make a greater impact on performance. This month, Google announced the Google Page Experience update, Facebook expands testing for in-stream ads on Facebook Live, and Discovery Ads are rolling out globally. From SEO to Social Media and Design, here are the top 5 things you need to know now in hotel digital marketing. 1. Search: Google announces the Google Page Experience Update se...

WTTC Welcomes the Beginning of the Recovery of Travel Across Europe

June 15, 2020

15/06/2020 - Gloria Guevara, WTTC President & CEO, said: “WTTC welcomes the reopening of borders and the easing of travel restrictions across Europe, and applauds the European Commission (EC) recommendation to Schengen Member States to lift all internal border controls by June 15 and international travellers from July 1, as well as the recently announced website Re-open EU to help travellers plan their European holidays. “This important move will help encourage holidaymakers to begin travelling again, provide a vital boost to the Travel & Tourism sector, and kick-start the much-needed global economic recovery. We strongl...

Radisson Hotel Group Opens Two New Hotels in Poland

Radisson Hotel Group | June 15, 2020

Radisson Hotel Group is pleased to announce the opening of the Radisson Blu Hotel, Sopot and the Radisson Hotel Szklarska Poręba, bringing its portfolio to 14 properties in operation in Poland. Yilmaz Yildirimlar, Area Senior Vice President of the Area Central & Southern Europe region for Radisson Hotel Group, said:“As part of our five-year strategic plan, Radisson Hotel Group is developing extensively in Poland and our new openings in Sopot and Szklarska Poręba are extremely valuable additions to our portfolio. We want to reassure our future guests that, with our Radisson Hotels Safety Protocol, we are putting all the relevant mea...

Wyndham Hotels & Resorts Opening Five New Ramada Hotels in China

Wyndham Hotels & Resorts | June 15, 2020

As travel re-emerges, China's largest international hotel franchisor prepares to meet budding domestic demand; three hotels already open, remaining two to open by end of quarter PARSIPPANY, N.J., June 15, 2020 - Wyndham Hotels & Resorts, the world's largest hotel franchising company with approximately 9,300 hotels across 90 countries, today announced plans for further growth in China as travel in the country continues to show encouraging signs of recovery. The Company will add five new hotels to its Ramada® by Wyndham brand this quarter, with three of the hotels already open: the 142-room Ramada by Wyndham Luoyang Downtown, the ...

IHG Debuts EVEN Hotels in China With Opening of EVEN Hotel Nanjing Yangtze River

IHG | June 15, 2020

IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has opened the doors to the its first EVEN® Hotels property in Greater China. The unveiling of the hotel in the heart of Nanjing, China marks the first EVEN Hotel in Asia and outside of the Americas. Since the first EVEN Hotels opening in 2014, IHG’s lifestyle and wellness offering is designed to meet the large and growing demand for wellness-minded travellers and help them maintain their balance on the road. The 172-room EVEN Hotel Nanjing Yangtze River, located near the National Green Bay Wetland Park and Youth Olympic Stadium, is equipped with wellne...

Hospitality Financial Leadership – Separation of Duties – Part 2

David Lund | June 15, 2020

By David Lund In the business world protecting your assets is a critical strategy. Without it you are open to “things” happening that can cost you a fortune. I was trained with the concept of the separation of duties as a foundation so in some respects I take it that everyone else has the same perspective. Recently I worked with a client that showed me just how far things can go awry when you put your trust in someone and you fail to have the proper separation and oversight. Now I know you’re thinking two or three things right now. David is very distrusting, and he has no idea who I have looking after my affairs and besides that w...

“She Has a Deal” Announces Pitch Competition Finalists

She Has a Deal | June 15, 2020

McLEAN, Va., June 15 ,2020—Officials of “She Has a Deal,” an annual hotel investment pitch competition for early-career women, today announced its five finalists  selected to advance to the final round to compete for the prize of $50,000 in hotel deal equity. During the preliminary judging round, 14 teams comprised of 28 participants pitched their hotel investment acquisition or development plans live on Zoom to a judging panel of top-level hotel business executives, entrepreneurs and investors.  The judges evaluated and selected the following five teams: CityTerrace Ventures: Nancy Guzman and Marlene Reyes from Cornell Univer...

Hotel Equities and Virtua Partners Open Courtyard by Marriott in Downtown Winston-Salem

Courtyard by Marriott | June 15, 2020

WINSTON-SALEM, N.C. — June 15, 2020 — Today, Hotel Equities (HE) announced the Courtyard by Marriott Winston-Salem Downtown has officially opened its doors in downtown Winston-Salem, North Carolina. The new custom-designed, 126-room hotel is located at 640 West Fourth Street and features a rooftop bar with a view of the West End and historic Winston-Salem skyline. The hotel is owned by global private equity group Virtua Partners and affiliated hotel operators, Hotel Equities. Hotel Equities also provided Development Services for the hotel. General Manager Arnika Addison leads the day-to-day operations of the hotel, serving alongside Direc...

Prioritizing the Need for Guestroom-Centric Experiences in a Post COVID-19 World

Bartech | June 15, 2020

LAS VEGAS — JUNE 15, 2020 — From implementing strict cleanliness procedures to reshaping the way that services and amenities are offered, it’s clear that the hotel industry has experienced a seismic shift and will look very different as the threat of COVID-19 subsides and guests begin to return. One thing hoteliers can be sure of is that the first bookings will come predominantly from business travelers. In fact, recent survey findings from consulting firm Oliver Wyman support this conclusion with approximately three-quarters of business travelers expecting to travel the same amount post-pandemic as they did before, due to an improvemen...

Fairfield by Marriott Inn & Suites Houston Richmond Opens in Texas

Fairfield by Marriott | June 12, 2020

Richmond, TX – June 12, 2020 – The 80-room Fairfield by Marriott hotel in Richmond, Texas officially opened in May with a new décor that provides guests with a feeling of warmth and calm while traveling. Located at 22010 Southwest Freeway, the Fairfield by Marriott Inn & Suites Houston Richmond will operate as a Marriott franchise, owned by D & M Hospitality, LLC and managed by Tourist Promotion Services, LLC of Dallas, Texas. The Fairfield by Marriott Inn & Suites Houston Richmond offers guests convenient access to Smart Financial Centre, Hermann Memorial Hospital, OakBend Medical Center, George Ranch Historical Park and ...

Valor Hospitality Partners Expands U.S. Portfolio With Seven New Management Agreements

Valor Hospitality Partners | June 12, 2020

Valor Hospitality Partners has officially announced plans to enter the Rocky Mountain region of the United States with the acquisition of seven new management agreements. The properties – including two Holiday Inns, two Holiday Inn Expresses, two Candlewood Suites and independent boutique hotel, The Laszlo – are all formerly operated by MARS Hospitality, and the latest additions to Valor’s growing portfolio. “We are incredibly proud to assume the management of these assets for a wonderful group of owners and investors” says Euan McGlashan, Co-founder and CEO of Valor. “Our discussions leading up to this agreement were though...

U.S. Travel Searches Indicate Initial Signs of Hotel Recovery

Expedia Group | June 12, 2020

Rising traveler intent is positive indicator for industry, according to insights from BVA BDRC and Expedia Group SEATTLE, June 12, 2020 – According to new consumer research from BVA BDRC[1] and supported by Expedia Group search data[2], Americans are increasing their intent to travel this summer, a positive indicator for the industry. While U.S. domestic and regional travel searches steadily dropped throughout March and into the first week of April, according to Expedia Group data, search has been steadily climbing over the last month in total volume. Expedia Group search data also showed that for domestic travelers who searched within t...

Tharaldson Hospitality Management Opens New TownePlace Suites Irvine Lake Forest

THM | June 12, 2020

Lake Forest, CA – June 12th, 2020 – Tharaldson Hospitality Management (THM) is pleased to announce the brand-new TownePlace Suites Irvine Lake Forest is opening today! This extended-stay TownePlace Suites, located at 23150 Lake Center Drive, features 112 all-suite rooms, along with great amenities such as free Wifi, free hot breakfast, outdoor swimming pool, fitness center, business center, and more. Each suite is also equipped with a full kitchen and every amenity guests could possibly need. Under its franchise agreement with Marriott International, Inc., THM will own and operate the property. This hotel is conveniently located rig...

The Hotel Industry’s Post-COVID-19 Recovery Could Look Like This — or Not

HotStats | June 12, 2020

COVID-19 dealt the global hospitality industry a vicious blow. A Chuck Norris roundhouse kick combined with a Mike Tyson uppercut that left it immobile. The scores of hotel closures and staggering number of job losses are evidence of the pandemic’s pernicious impact on the industry. An overwhelming number of hotels have suspended operations because of lack of demand, while hotels that remain open are running bare-bone operations. Meanwhile, labor, which two months ago was the hotel industry’s biggest concern — finding it and paying for it — is no longer such a worry because there is hardly any of it left. In the U.S., leisure an...

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