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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

Tharaldson Hospitality Management Opens SpringHill Suites Spokane Airport

THM | June 5, 2020

Spokane, WA – June 5, 2020 – Tharaldson Hospitality Management (THM) is pleased to announce the brand-new SpringHill Suites Spokane Airport is now open! This luxury SpringHill Suites, located at 8967 West Airport Drive, features 109 all-suite rooms, along with great amenities such as free Wifi, free hot breakfast, swimming pool, fitness center, business center, and more. Under its franchise agreement with Marriott International, Inc., THM will own and operate the property. This hotel is conveniently located 6 minutes away from the Spokane International Airport, 15 minutes away from Manito Park, Spokane Falls, and Riverfront Park. It...

Impact of COVID-19 on Hotel Insurance Premiums: Are Refunds Possible?

Alex Sogno | June 5, 2020

With many hotels closed worldwide, hotel owners and investors are rightfully looking to their insurance policies for compensation after the pandemic. This article focuses on how to go about adjusting the settings on premiums in order to secure justifiable rebates. By Alex Sogno Much has already been written about insurance issues arising from the Covid19 virus. With many hotels closed throughout the world, it’s inevitable that hotel owners/investors are looking to their insurance policies for compensation under the Business Interruption section. But, sadly, for almost all hotels the probability is that their Business Interruption wordin...

Comscore Sees Signs of Recovery in Travel Industry

Comscore | June 5, 2020

Visitation to Online Travel Agencies and Airline sites rose in May 2020 RESTON, Va., June 5, 2020  -- The latest insights from Comscore (Nasdaq: SCOR), a trusted partner for planning, transacting and evaluating media across platforms, show an increase in consumer interest across several travel categories, signaling the industry may be showing signs of recovery. According to data from Comscore Media Metrix, visits to travel sites during the five-week period between March 23, 2020 and April 26, 2020 were down as much as 70 percent versus early February 2020, as the coronavirus pandemic altered the global travel landscape. However, May 2...

Will Home-Sharing and Luxury Hotels Recover Sooner Than Other Lodging Products?

Linchi Kwok | June 5, 2020

By Linchi Kwok As more places are easing coronavirus restrictions, travel companies are getting ready to reopen their business. Yet, do people want to travel again soon? If so, who are the travelers? STR (Smith Travel Research), a leading data analytics provider for the lodging industry, conducted an opinion survey about travelers’ attitudes towards different types of accommodation facilities based on their preference from the past experience. One assumption for such an analysis is that travelers tend to stick to the same kind of accommodation facility for their trips. STR surveyed 2,391 respondents who showed interest in travel fo...

Knowland Announces Getting Back to Business Webinar Series to Give Hoteliers Step-by-Step Plan to Faster Recovery

Knowland | June 5, 2020

June 5, 2020 – Hoteliers are weeding through over-information to determine how to take their hotels forward. This multi-part series will allow hotels to learn the next steps to getting back to business. What a hotel does next depends on if its Recovery Curve is in a leading, on track or delayed position. Join us on a journey to faster business recovery. Seats are limited and filling up fast for this important series and attendance is complimentary. Prior to registering, attendees should visit the free Knowland Hotel Recovery Dashboard to calculate the position of their property’s recovery or K-Curve. Then register for the session that ...

SmartHands 8-Hour Defense Hand Sanitizer in 2oz Bottles Immediately Available for Hotels. Great for Guests!

Minibar Systems | June 5, 2020

SmartHands™ With microSURE™ 8-Hour Defense Hand Sanitizer And microSURE™ All Purpose Disinfectant Now Available Rockville, MD - Minibar Systems is proud to present the microSURE™ family of persistent sanitizers and disinfectants that use unique mechanical-kill spikes that act as a barrier to provide better protection against germs and viruses beyond hand washing and chemical-kill alcohol based products. 8-HOUR Defense™ hand sanitizer has proven up to 8 hours of defense against germs when properly used and will not crack, dry or burn skin. microSURE™ All Purpose Cleaner and Disinfectant provides nanotechnology micro-crystall...

What to Know About Travel Marketing Across Generations Post-COVID-19

Ann Fishman | June 4, 2020

By Ann Fishman Recovery from the fallout of COVID-19’s social distancing orders will be shaped by each generation’s ability and desire to begin traveling again. As travel and hospitality industry leaders begin to think through their future marketing strategies, they should consider the ways in which each generation is formed by unique generational characteristics, which in turn are shaped by historical events during each distinct generation’s formative years. Here are some tips that travel providers can look to when making adjustments to accommodate the future needs and proclivities of distinct generations of American travelers...

STR: U.S. Hotel Results for Week Ending 30 May

STR | June 4, 2020

HENDERSONVILLE, Tennessee—STR data ending with 30 May showed another small rise from previous weeks in U.S. hotel performance. Year-over-year declines remained significant although not as severe as the levels recorded previously. 24-30 May 2020 (percentage change from comparable week in 2019): Occupancy: 36.6% (-43.2%) Average daily rate (ADR): US$82.94 (-33.3%) Revenue per available room (RevPAR): US$30.34 (-62.1%) *Previous weekly U.S. weekly occupancy levels: 17-23 May 2020: 35.4% 10-16 May 2020: 32.4% 3-9 May 2020: 30.4% 26 April - 2 May 2020: 28.9% 19-25 April 2020: 26.2% 12-18 April 2020: 24.4...

NewcrestImage Opens Canopy by Hilton at Frisco Station in North Dallas

Canopy by Hilton | June 4, 2020

NewcrestImage opens its first Canopy by Hilton tomorrow -- a 150-room, seven-floor hotel at Frisco Station in north Dallas. The property is the third hotel in an innovative four-brand, 600-room “lifestyle hotel campus” developed by NewcrestImage. Operating since August of 2019 are the first two hotels – an AC Hotel and Residence Inn, each with 150 rooms – that are housed together in a dual-brand building. The fourth hotel, a 150-room Hyatt Place, currently has no scheduled date for start of construction. “The opening of this Canopy symbolizes the story of hospitality’s comeback around the country and around the world,” sai...

STR: Canada Hotel Results for Week Ending 30 May

STR | June 4, 2020

HENDERSONVILLE, Tennessee— STR data for 24-30 May 2020 shows Canadian hotel performance up slightly from previous weeks with the same significant level of year-over-year declines. In comparison with the week of 26 May through 1 June 2019, the industry reported the following: Occupancy: -70.4% to 21.4% Average daily rate (ADR): -40.1% to CAD102.82 Revenue per available room (RevPAR): -82.3% to CAD22.04 The previous three weeks produced absolute occupancy levels of 18.9%, 18.4% and 17.5%. British Columbia (25.3%), Saskatchewan (22.9%), Ontario (22.2%) and Alberta (20.0%) were the provinces with occupancy of at least 20.0%....

The Case for Targeted Federal Aid to DMOs and Tourism Agencies

Thomas A. Hazinski | June 4, 2020

By Thomas A. Hazinski, Joseph Hansel The COVID-19 pandemic has placed at risk the substantial investment of state and local governments in the tourism and hospitality industries. Publicly funded destination marketing organizations (“DMOs”), tourism agencies, and convention centers face budget shortfalls, staffing reductions, and growing financial uncertainty. Targeted federal aid is urgently needed to support DMOs, tourism agencies, and convention centers whose work is critical to the recovery of vital sectors of the US economy. Introduction The COVID-19 crisis has shined a spotlight on the importance of public sector investme...

61% of Americans Plan to Visit Family and Friends for First Vacation After Covid-19 According to ValuePenguin.com Survey

ValuePenguin.com | June 4, 2020

NEW YORK, June 4, 2020 - Due to the coronavirus pandemic, many Americans found visiting family and friends to be a challenge and others were unable to do so at all. As everyone preps for the new normal, many Americans are eager to get back on the road and enjoy some quality time with loved ones. In a recent survey by ValuePenguin, more than 61% of Americans will visit family and friends before taking leisure vacations. As restrictions continue to ease, Americans will travel to these popular destinations: Florida, California, and New York for vacation. First upcoming trips will revolve around family and friends: 47% of Americans sai...

Eldorado Resorts to Reopen Five Nevada Casinos Today

Eldorado Resorts | June 4, 2020

RENO, Nev.--Eldorado Resorts, Inc. (NASDAQ: ERI) (“Eldorado,” “ERI,” or “the Company”) announced that it will resume operations at Eldorado Resort Casino, Silver Legacy Resort Casino and Circus Circus Hotel Casino in Reno, MontBleu Resort Casino Spa in Lake Tahoe and Tropicana Laughlin today, Thursday, June 4, 2020. With today’s reopenings in Nevada, 16 of Eldorado’s 23 casino entertainment facilities have resumed operations following the suspension of operations in March. “We are excited and grateful to be able to reopen our casinos in Nevada. As we resume operations at our facilities across the country, the health and s...

How to Make Sure Your Hotel Is Ready When the Economy Turns Back On

HotStats | June 4, 2020

COVID-19 has smashed into the global economy like a rogue asteroid. And it has left a crater in the travel industry. However, as the dust settles, travelers will soon emerge from the wreckage and start traveling again. When the economy does turn back on, the world won’t go back to business as usual. Even when demand is restored, the aftermath of COVID will linger and weigh on the decisions travelers make. Luckily, there are ways to prepare for higher hotel profit in a post-COVID economy. Here are some steps hoteliers can take now in order to thrive when the economy turns back on. Use Data to Prepare a Hotel Rehiring Plan With the ec...

IHG Partners With BEKL for New-Build voco South Melbourne

IHG | June 4, 2020

IHG’s colourful voco™ brand continues to make a splash in Australasia with the seventh hotel, voco South Melbourne, added to the pipeline. Scheduled to open in early 2023 in partnership with forward-thinking Melbourne-based developers, BEKL, the new-build voco South Melbourne will be a different way to stay at the northern end of St Kilda Road, where accommodation options are currently limited to serviced apartments. Experienced hotel architect and interior designer, Plus Architecture, will design the 171 rooms focusing on the ‘Me Time’ concept, where guests can look forward to a great night’s sleep with premium beds, innovati...

IHG Signs With Westmont Hospitality Group to Open InterContinental Rome in 2022

IHG | June 4, 2020

A multi-million-euro investment is behind IHG’s plans to open InterContinental Rome in 2022, marking a welcome sign of confidence in the Italian tourism industry at this challenging time. The luxury hotel will be set on the iconic Via Veneto, in the Ludovisi area of the city, close to the Villa Borghese. The existing property - which includes 160 rooms and suites, a restaurant, bar, spa and public areas - will be restored to create a sense of discreet, modern luxury for visitors and locals alike. Designed in the early 1900s by architect Carlo Busiri Vici in the neo-renaissance style, the palazzo building was originally home to ambassa...

Max Scherff Appointed as General Manager of The Red Lion Inn

Main Street Hospitality Group | June 4, 2020

STOCKBRIDGE, MA (June 4, 2020) Max Scherff has been appointed general manager at The Red Lion Inn. In his new role, Scherff will oversee the historic hotel’s operational strategy to ensure flawless execution of Main Street Hospitality’s quality standards of service and hospitality. As general manager, Scherff will be responsible for creating and maintaining a customer-driven hotel. He will also oversee and inspire employees to meet and exceed guest expectations by consistent delivery of both product quality and service excellence. Additional responsibilities include collaborating with Main Street’s vice president of operations and di...

ALICE Launches an eBook to Address Post COVID-19 Hotel Operations

ALICE | June 4, 2020

NEW YORK, New York - ALICE, the hospitality industry's leading operations technology company, has launched an eBook titled “Post COVID-19 Hotel Operations: How Technology Helps Deliver Contactless Hospitality with a Lean Staff.” More than 2,500 hotels around the world have chosen ALICE to streamline operations and communication with a single platform. There are many clear and useful guidelines that have been written about post COVID-19 hotel operations, and while there seems to be a fair consensus on what to do, what’s missing for hotel managers is the “how.” That is why this eBook has been created. “Hoteliers need actionabl...

Hôtel Perle d’Orient Cat Ba – MGallery Debuts on Vietnam’s Renowned Cat Ba Island

MGallery | June 4, 2020

CAT BA ISLAND, 4th June 2020 - Nestled between towering limestone karsts and verdant island mountains, Hôtel Perle d’Orient Cat Ba – MGallery welcomes travellers to a world of tranquil beauty, unhurried exploration and home-grown delights in the picturesque Lan Ha Bay. Offering guests sublime views of Lan Ha Bay and the ecologically diverse Cat Ba National Park, the hotel is the first international luxury property on Cat Ba Island. Set in the alluring Gulf of Tonkin, Cat Ba is a destination that offers a rich treasure trove of nature easily accessible by car and ferry. “We are delighted to announce our...

Naples Hotel Group Opens Fairfield by Marriott in Riverview, Florida

Fairfield by Marriott | June 4, 2020

Riverview, FL – June 4, 2020 – The 108-room Fairfield by Marriott hotel in Riverview, officially opened in March with a new décor that provides guests with a feeling of warmth and calm while traveling. Located at 10743 Big Bend Road, the Fairfield by Marriott Inn & Suites Tampa Riverview will operate as a Marriott franchise, owned by Riverview Hotels & Resorts LLC and managed by Naples Hotel Group of Naples, Florida. The Fairfield by Marriott Inn & Suites Tampa Riverview offers guests convenient access to James A. Haley Veterans’ Hospital, St. Joseph’s Hospital, Topgolf and Bass Pro Shops. “Delivering both functio...

Eike Clausen Appointed New General Manager of Kempinski Hotel San Lawrenz Gozo, Malta

Kempinski Hotel San Lawrenz | June 4, 2020

Malta, 4 June 2020 – From Red Sea to Mediterranean Sea: Eike Clausen has been appointed as the new General Manager of the leading luxury hotel in Malta, Kempinski Hotel San Lawrenz and moves from Aqaba, Jordan to the island of Gozo, just one hour away from the Maltese Capital Valletta. Starting off his Kempinski journey in 2007 as Sales Management Trainee at Hotel Adlon Kempinski Berlin, Eike Clausen steadily progressed in his career in the Sales & Marketing department. In 2011, he moved to China as Sales Manager of the iconic Kempinski Hotel Beijing Lufthansa and got promoted  to Director of Sales at this very first Kempinski hotel...

U.S. Travel Applauds Passage of PPP Enhancements

the U.S. Travel Association | June 4, 2020

WASHINGTON (June 4, 2020)—U.S. Travel Association Executive Vice President of Public Affairs and Policy Tori Emerson Barnes issued the following statement on Senate passage of H.R. 7010, the package of Paycheck Protection Program enhancements that had been previously approved by the House: "The PPP changes passed by both chambers are another important step in providing relief to small businesses that otherwise will not survive until the economic recovery phase." "The modification to the portion of funds that can be used for non-payroll expenses is especially crucial to travel-related small businesses, which have comparatively high cap...

Europe’s Hotel Construction Pipeline Continues to Expand in the First Quarter of 2020 Despite COVID-19 Pandemic*

Lodging Econometric(LE) | June 4, 2020

June 4, 2020 – PORTSMOUTH, NH - Analysts at Lodging Econometrics (LE) report that at the close of the first quarter of 2020, Europe’s hotel construction pipeline expanded to near-record highs with 1,840 projects and 294,047 rooms, a 10% increase in projects and a 15% increase in rooms, year-over-year (YOY). Projects under construction stand at 878 projects, with an all-time high of 142,185 rooms; while projects scheduled to start construction in the next 12 months stand at 522 projects with a record-high 82,229 rooms. Projects in the early planning stage have 440 projects/69,633 rooms; up significantly at 27% and 44% respectively, YOY....

IDeaS and SIHOT Expand Partnership to Provide Seamless Two-Way Data Integration for Hoteliers

IDeaS | June 4, 2020

Long-term partnership optimizes revenue for all hotels and room types and delivers increased operational effectiveness through automated pricing decisions LONDON—June 4, 2020—IDeaS, the leader in revenue management solutions, announced today a new technology integration with SIHOT. The two-way data integration between IDeaS’ revenue management solutions and SIHOT’s leading property management software, SIHOT.PMS, will help the global hotel industry accurately forecast business demand, maximize occupancy and ADR and increase overall operational effectiveness through automated pricing decisions. Increases revenue, productivity a...

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