The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Tharaldson Hospitality Management Opens New Hampton Inn & Suites Imperial Beach San Diego
THM | May 26, 2020
Imperial Beach, CA – May 26nd, 2020 – Tharaldson Hospitality Management (THM) is pleased to announce the brand-new Hampton Inn & Suites Imperial Beach San Diego is opening today! This luxury Hampton Inn & Suites, located at 771 Palm Ave, features 100 all-suite rooms, along with great amenities such as free Wifi, free hot breakfast, a heated indoor pool, fitness center, business center, and more. The hotel also features a meeting room available for rent and is friendly to pets. Under its franchise agreement with Hilton Worldwide Holdings, THM will own and operate the property. This hotel is conveniently located within one mil...
Vakkaru Maldives Appoints Iain McCormack as General Manager
Vakkaru Maldives | May 26, 2020
Vakkaru Maldives is delighted to announce the appointment of Iain McCormack as the new General Manager; With over 36 years in the hospitality business and a career that has spanned key global regions, Iain brings a wealth of expertise and insight to the resort. Iain is no stranger to the Maldives after managing the world acclaimed Gili Lankanfushi and more recently Fairmont Sirru Fen Fushi. He has successfully managed several luxury resorts around the world, working closely with owner and operators achieving the desired results. He has in-depth knowledge of sales and marketing, revenue management, strategy planning, positioning, qu...
Heritage Hospitality Selects HVMG to Manage Residence Inn by Marriott Waco/South in Texas
Hospitality Ventures Management Group | May 26, 2020
WACO, Texas, (May 26, 2020)—Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel investment, ownership and management company, today announced it was awarded management of the currently under-construction, 104-room Residence Inn by Marriott Waco/South in Texas. Owned by Heritage Hospitality Group, a hospitality ownership/development/construction management company, the hotel is expected to open in mid-July 2020. “The Residence Inn by Marriott Waco/South marks our fifth hotel in Texas and our 20th Marriott-branded property,” said Robert Cole, president & CEO, HVMG. “Our familiarity with both the ma...
React Mobile Receives $6 Million Investment Via Strategic Partnership With Brady Corp.
React Mobile | May 26, 2020
Funding solidifies React Mobile’s financial stability and extends its safety solutions to more hospitality and education businesses, making the world a safer place SEATTLE, MAY 26, 2020 — React Mobile, a robust, open, cost effective and flexible panic button safety platform, today announces it has raised $6 million through a new strategic partnership with publicly traded Brady Corporation (NYSE:BRC). Headquartered in Milwaukee, Wisc., and founded in 1914, Brady is one of the oldest and most successful privately controlled family businesses in the U.S. The company manufactures solutions that identify and protect people, products and pla...
ProfitSword Wins Prestigious American Business Award for Next Generation ProfitAbility Business Intelligence Solution
ProfitSword, LLC | May 26, 2020
Premier US business awards program bestows bronze “Stevie Award” to cutting edge platform designed to detect business performance anomalies using artificial intelligence and machine-learning abilities. ORLANDO, Fla. – (May 26, 2020) – ProfitSword, the leading developer of business intelligence and data integration software for the hospitality industry, has been awarded the Bronze “Stevie Award” during the 18th Annual American Business Awards for its recently launched ProfitAbility business performance dashboarding and reporting platform. Competing with multiple organizations across the country within the Artificial Intelligence...
Hospitality Financial Leadership: The Consultants
David Lund | May 26, 2020
By David Lund That’s enough detail. I already have a good understanding of the requirements.” – Jeff Haden, New York Times Inside of the hotel company I worked for there has always been a constant movement to increase efficiency, especially inside the financial function. Not surprising, right? That’s what all businesses have done and continue to do, to evolve and ultimately outsource or eliminate seemingly needless, value lacking work. I was heavily involved in such a project that took me all the way to England. The “Consultants” were hired to come up with a solution to centralize our complete accounting function. In our comp...
Americans Look Forward to Traveling More When COVID-19 Restrictions End
Oliver Wyman | May 22, 2020
NEW YORK--May 22, 2020--As Memorial Day approaches, 60 percent of Americans surveyed are looking forward to traveling again. Americans aren’t alone – globally 56 percent of the 4,600 travelers surveyed plan to travel the same or more once COVID-19 travel restrictions ease and most want to travel by air according to consulting firm Oliver Wyman. Half of American survey respondents are waiting for their government or the World Health Organization to indicate when it is safe to travel. Only 20 percent are holding out for acquired immunity or a vaccine before traveling. “Though the timing of the return to travel is dependent on when g...
‘New Normal’ for Hotel Industry May Revolve Around Advanced Technology
GlobalData | May 22, 2020
As national infection rates start to decrease across the globe, hotel companies are starting to look to what the industry may look like when demand eventually returns to pre-pandemic levels. The hotel industry may experience some of the most permanent changes within the tourism sector, being led through advanced technology says GlobalData, a leading data and analytics company. Ralph Hollister, Travel & Tourism Analyst at GlobalData, comments: “The increased use of no-touch technology in a range of operations for hotels may become permanent. The use of automation in the industry has been growing swiftly in recent years, but many more ...
Future for Independent Hoteliers Remains Uncertain, Says GlobalData
GlobalData | May 22, 2020
Due to the impact of COVID-19, major hotel chains such as Wyndham, Marriott, Choice, Hilton, IHG and Accor are set to expand at an even quicker rate when travel resumes, creating even more uncertainty for independent hoteliers, says GlobalData, a leading data and analytics company. These companies accounted for more than half of global branded hotel properties in 2018 (50.55%). Ralph Hollister, Travel & Tourism Analyst at GlobalData, comments: “The number of independent hotels has been shrinking in recent decades. By adopting an asset-light business model and introducing soft brands, major hotel chains have been constantly expanding ...
Have You Taken Your Team’s Temperature Lately?
Dr. Stefano Borzillo | May 22, 2020
Effective evaluation to ensure a well-functioning team in the workplace. By Dr. Stefano Borzillo Hospitality is typically founded on teams of individuals working together, not only for the high performance of their function but also for creating a positive experience for guests. We can see that F&B, front desk and housekeeping teams all have an effect on guests’ impressions of their hotel stay. Similarly, back office teams such as marketing, finance and revenue management contribute to the performance of the organization through smooth operations and raising brand awareness. Research has identified that the more effective the team...
STR COVID-19 Webinar Summary: 5 Key Points on Europe Hotel Performance, 21 May
STR | May 22, 2020
Knowing you might not have time to watch our full webinars, we are pleased to continue our series of COVID-19 webinar summaries. In this latest edition, we talk performance in Europe. Barcelona: 96% of STR participating hotels closed The majority of STR participating hotels are closed across Europe. As of 30 April, Barcelona showed the largest percentage of closures (96%), followed closely by Madrid (95%) and Athens (92%). Moscow and Saint Petersburg closures, however, were the lowest in Europe, at 15% and 19%, respectively. Occupancy dropped in all countries in April As occupancy of open hotels in Europe has droppe...
Marketing in Uncharted Waters – The COVID Era
Ajay Mehtani | May 22, 2020
By Ajay Mehtani It’s a tough world, a difficult & unprecedented situation as the hospitality sector is on a standstill globally! So, should Marketing Spends be put on hold during this time? Should we all go home and hope to return when demand picks? No. There is no denying the fact that this pandemic has affected all aspects of our lives and changed the way we conduct our businesses. The Marketing teams also need to embrace this change to make their content and messaging relevant for the current scenario. Some of the factors that the Marketing, Revenue & Sales Teams should consider during these unprecedented times include: ...
Enseo Launches enseoCONNECT Mobile Remote
Enseo | May 21, 2020
Web Remote enables guests to connect any device over any network to control their TV and smart hotel room Richardson, TX – May 20, 2020 – Enseo®, one of the fastest growing technology service providers in the U.S., will demonstrate its newest product, the enseoCONNECT™ mobile remote at Hospitality Technology Next Generation’s TechOvation Award Ceremony on Thursday, May 21st. EnseoCONNECT is a truly universal mobile remote that hotel guests use to navigate the TV and control smart devices in their room using their smartphone or tablet. EnseoCONNECT was designed by sister company, Catapult Technologies™, LLC, and is part of Catapu...
CBRE Hotels Research Forecasts Full Demand Recovery by Late 2022
CBRE Group, Inc. | May 21, 2020
Revenue per Available Room Recovery Expected to Push Into 2023 Atlanta – May 21, 2020 – After suffering the greatest performance declines in the history of the U.S. lodging industry during 2020, the nation’s hotels will benefit from what is expected to be a relatively rapid economic turnaround in 2021 and 2022, according to the June 2020 edition of CBRE’s Hotel Horizons forecast report. CBRE foresees demand for U.S. lodging accommodations returning to precrisis levels in the third quarter of 2022. However, a lag in ADR (average daily rate) growth will stall the recovery in RevPAR (revenue per available room) until 2023. “Th...
Hotel Industry Across U.S. & Canada Unite Around Enhanced Safety, Cleaning Standards
AHLA | May 21, 2020
WASHINGTON (May 21, 2020) – As states across the country navigate reopening and hotels begin to safely welcome back guests, the American Hotel & Lodging Association (AHLA) today announced that hospitality leaders across North America have endorsed Safe Stay, AHLA’s enhanced industry-wide cleaning guidelines. AHLA’s Partner State Associations, who represent the hotel industry in each state across the country, as well as leading hospitality organizations in the U.S. and Canada representing the depth and breadth of the hotel industry endorsed the new cleanliness guidelines which were developed by industry leaders and public health off...
Team Duetto Wins Global All-Woman Virtual Hackathon
Duetto | May 21, 2020
San Francisco, May 21, 2020 — A group of five female tech engineers from Duetto recently won first place in the Women Hack the Crisis Global All-Women Virtual Hackathon event, with their Hotel Haven concept. Hotel Haven is designed to help provide a temporary home away from home for those in need due to COVID-19 with a platform enabling companies and donors to “Gift a Room” to those most in need. Hotels can sign up to have their availability shown on the site, individuals can sign up if they need support, and donors can “gift" rooms to individuals in their geographical area. “Inspired by our customers, Hotel Haven helps connect ho...
Three Ways Independent Hoteliers Can Survive the Downturn
Pritesh Patel | May 21, 2020
Although hoteliers are used to managing the ups and downs of economic cycles, the COVID-19 era provides altogether unique and daunting challenges. As unemployment figures in the U.S. continue to grow to staggering proportions and travel has come to a complete standstill, much of the industry’s focus has understandably shifted to how large corporations and hotel brands are faring in an environment that eliminates travel in the name of safety and social isolation. Chainwide occupancy and RePAR forecasts have been cut by previously unimaginable numbers. However, according to STR independent hotels represent nearly 40% of all hotels in th...
Lodging Interactive Launches HotelSiteXPRESS Affordable Website Design and Marketing
Lodging Interactive and Commingle:Engage | May 21, 2020
PARSIPPANY, NJ - May 21, 2020 - Lodging Interactive, a full-service digital marketing, social media engagement, and reputation management agency exclusively serving the hospitality industry, today announced the launch of its HotelSiteXPRESS website design and development service. HotelSiteXPRESS provides hotels with an affordable option for new website development, hosting, SEO, and management. “We wanted to provide an economical way for smaller properties to benefit from having an updated, modern and fully mobile-enabled website to ultimately allow them to better compete within their competitive set,” said DJ Vallauri, Lodging Interac...
U.S. Travel’s Roger Dow on VP’s Tourism Panel
The U.S. Travel Association | May 21, 2020
ORLANDO (May 21, 2020)—U.S. Travel Association President and CEO Roger Dow and other industry leaders met with Vice President Mike Pence Wednesday at a roundtable on the hard-hit travel and tourism sector, afterward expressing appreciation for the vice president's attentiveness to the industry's concerns and needs. The latest data shows that travel-related unemployment in the U.S. is now at 51%—more than double the worst national unemployment rate recorded during the Great Depression (25%). "It's a difficult time in every corner of the country, but the pandemic has been particularly dire for the American travel industry, which befor...
Coronavirus Restrictions Are Easing, but Cautionary Measures Should Not
Linchi Kwok | May 21, 2020
By Linchi Kwok People are eager to get back to their normal routines. Businesses are preparing for post-pandemic travel. Governments begin easing coronavirus restrictions. Do you see the light at the end of the tunnel already? Possibly, but the pandemic is not over yet. So, please remain cautious even though the stay-at-home restrictions are lifted. U.S. states are easing coronavirus restrictions Travel restrictions and stay-at-home order were imposed to fight against the coronavirus outbreak, where non-essential businesses were paused, and residents were urged not to go out. There is a price for such measures, however. The wee...
Radisson Blu Expands in the Caribbean With Signing of Radisson Blu Resort & Residences, Punta Cana in the Dominican Republic
Radisson Hotel Group | May 21, 2020
Minneapolis - May 21, 2020 - Radisson Hotel Group today announced the signing of Radisson Blu Resort & Residences, Punta Cana in the Dominican Republic. Located on the beautiful beach of Cabeza de Toro, the resort will be just ten minutes from downtown Punta Cana and the Punta Cana International Airport. The resort is also next to major attractions where guests can go swimming with dolphins at Dolphin Explorer or deep sea fishing with Club Nautico Cabeza de Toro. Prior to opening its doors as a Radisson Blu, the property is undergoing an extensive renovation to further enhance the guest experience with exceptional, state-of-the-art ameni...
STR: Canada Hotel Results for Week Ending 16 May
STR | May 21, 2020
HENDERSONVILLE, Tennessee—The Canadian hotel industry recorded steep year-over-year declines in the three key performance metrics during the week of 10-16 May 2020, according to data from STR. In comparison with the week of 12-18 May 2019, the industry reported the following: Occupancy: -72.5% to 18.4% Average daily rate (ADR): -38.8% to CAD101.70 Revenue per available room (RevPAR): -83.2% to CAD18.75 Among the provinces and territories, Newfoundland and Labrador experienced the largest decline in occupancy (-83.6% to 8.5%). Quebec posted the steepest drop in ADR (-46.3% to CAD96.60) and RevPAR (-89.5% to CAD14.77). ...
Hotel Industry, Google Team Up to Help House First Responders
AHLA | May 21, 2020
WASHINGTON (May 21, 2020) – AHLA today announced a new collaboration with Google to expand the industry’s efforts to meet the continued demand from first responders and healthcare workers for available hotel rooms. This joint effort comes two months after the launch of American Hotel & Lodging Association’s (AHLA) “Hospitality for Hope,” an initiative designed to match emergency and healthcare workers who require temporary housing with hotels during this unprecedented health crisis. More than 17,000 properties across the country volunteered to serve their communities and participate in the program. “Hospitality for Hope...
Break the “Unwritten Rules of Upselling”
Jos Schaap | May 21, 2020
By Jos Schaap – CEO at ROOMDEX We are now in the midst of a pandemic, the likes of which few alive today have ever experienced. COVID-19 has spread to every corner of the globe, causing health care and economic devastation. The hospitality ecosystem has been particularly hobbled, with hotels being one of the hardest-hit sectors. Due to travel and social distancing restrictions, the movement of people has come to a standstill in much of the world as countries close their borders to visitors. A recent Pew study found that by April, over 90% of the world's population – a staggering 7.1 billion people - lived in countries with some meas...
