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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

Condor Hospitality Trust Updates Actions Taken in Response to Changes in Economic and Industry Conditions Relating to COVID-19

Condor Hospitality Trust, Inc. | April 9, 2020

BETHESDA, Md. - Condor Hospitality Trust (NYSE American: CDOR) (“Condor”), owner of high-quality upper midscale and upscale hotels primarily located in secondary markets, today provided an update on measures taken to mitigate the impact on Condor and its hotels operations of recent changes in the general economic and industry conditions relating to COVID-19. Financial markets have been disrupted and there has been an industry-wide falling off of hotel occupancies. As a result, Condor is taking actions at the corporate and hotel levels including, but not limited to: Amending its Bank Credit Facility to provide extensions options out ...

Global Hospitality Company sbe and Its Subsidiary C3 Announce the Creation of More Than 500 New Jobs in Greater Los Angeles to Fuel Growing Roster of

sbe | April 9, 2020

LOS ANGELES, April 9, 2020 -- Sam Nazarian, Founder and CEO of sbe, the leading lifestyle hospitality company that develops, manages and operates award-winning global brands, today announced that recruitment has begun for more than 500 newly-created positions in the Greater Los Angeles area for sbe's C3 (Creating Culinary Communities) subsidiary, that is focused on expanding the company's growing roster of ghost kitchen concepts and delivery offerings; including Umami Burger, Sam's Crispy Chicken, Krispy Rice and the forthcoming Plant Nation. "We are living in ever-changing times and have seen the hospitality industry face unprecedente...

For the First Time, DoubleTree by Hilton Reveals Official Chocolate Chip Cookie Recipe so Bakers Can Create the Warm, Welcoming Treat at Home

Doubletree by Hilton | April 9, 2020

MCLEAN, Va. - For the first time ever, DoubleTree by Hilton is sharing the official bake-at-home recipe for the brand’s beloved and delicious chocolate chip cookie, so at-home bakers can create the warm and comforting treat in their own kitchens. The warm chocolate chip cookie welcome is synonymous with DoubleTree hotels worldwide, and travelers look forward to receiving one, fresh from the oven, upon their arrival. DoubleTree cookies have a passionate fan following and a long history. More than 30 million are consumed every year, and the DoubleTree chocolate chip cookie even became the first food to be baked in orbit during experim...

Aimbridge Hospitality Responds to Covid-19

Aimbridge Hospitality | April 9, 2020

Aimbridge Hospitality’s leadership is taking decisive actions during this unprecedented time of the coronavirus crisis to support hotel owners and their properties, reduce costs, and maintain the well-being of associates and guests.  “As we leverage our scale to add value for our owners during these unprecedented times, Aimbridge Hospitality is maintaining property support and activating resources,” said Dave Johnson, CEO of Aimbridge Hospitality. “We’re preparing for the long term, and reducing costs immediately starting with the corporate office and providing relief at the property level. Ensuring our own...

AHLA Supports Plan to Add Funds For Small Business Loans, Seeks Additional Action to Protect Hotel Jobs

AHLA | April 9, 2020

AHLA CEO says additional funding and further action needed by the Administration and Congress to save millions of hotel jobs and tens of thousands of small business hotels at risk  WASHINGTON (April 8, 2020) – The American Hotel & Lodging Association (AHLA) today expressed support for plans by Senate Majority Leader Mitch McConnell and Speaker Nancy Pelosi to provide an additional $250 billion in loans for small businesses. In a letter sent to Congressional leadership today, AHLA urged Congress to make several updates to the CARES Act in addition to increasing the funding. AHLA also sent an urgent letter to the Federal Reserve and ...

SELECT Hotels & Resorts Offers Virtual Experiences

Travel Leaders Group | April 9, 2020

NEW YORK, April 7, 2020 - SELECT Hotels & Resorts, a competitive, luxury-added amenity program made up of the world's most distinguished properties, is now offering travelers access to unique virtual experiences they can enjoy no matter where they are in the world. From children's programs to cooking classes to livestream yoga and meditation, virtual offerings help keep communities connected while allowing individuals and families alike to make the most of their time at home. "Despite these uncertain times, people are still eager to stay connected," said Mike Heflin, Senior Vice President, Hotel Division, Travel Leaders Group. "We'r...

Global Business Travel Becomes The Latest Casualty of the Coronavirus Pandemic

The Global Business Travel Association | April 9, 2020

Alexandria, VA (April 9, 2020) — Business travel has become the latest casualty of the coronavirus pandemic by coming to a halt across the globe, according to the latest research conducted by the Global Business Travel Association (GBTA).  This is the fifth poll that GBTA is releasing and the numbers are dire. To understand the coronavirus’s effects on business travel, GBTA conducted its fifth lightning poll among membership on April 1-4, 2020.  GBTA received responses from almost 1,000 member companies throughout the world.  View the entire poll results here. “With the spread of the coronavirus and many countries under quarant...

Wynn Resorts Announces Pricing and Upsizing of Private Offering of $600 Million Aggregate Principal Amount of Wynn Resorts Finance 7.75% Senior Notes

Wynn Resorts | April 8, 2020

LAS VEGAS - Wynn Resorts, Limited (“Wynn Resorts”) (NASDAQ: WYNN) announced today the pricing by Wynn Resorts Finance, LLC (“Wynn Resorts Finance”) and its subsidiary Wynn Resorts Capital Corp. (“Wynn Resorts Capital” and, together with Wynn Resorts Finance, the “Issuers”), each an indirect wholly-owned subsidiary of Wynn Resorts, of $600 million aggregate principal amount of 7.75% Senior Notes due 2025 (the “Notes”) in a private offering. The aggregate principal amount of Notes to be issued in the offering was increased to $600 million from the previously announced $350 million. The Notes will be guaranteed by all of ...

How Well You Communicate With Employees During a Crisis Will Determine a Hotel’s Reopening Success

Beekeeper | April 8, 2020

By Andrada Paraschiv In just three months, the coronavirus spread from Wuhan, China, to every corner of the world. Everyone is affected by this global pandemic, and few industries have been as negatively impacted as hospitality and travel. As in any crisis, communication with employees is essential. With hotels closing daily and workers being furloughed, hoteliers are quickly realizing that they do not have effective communication processes in place to stay connected with their valued workforces. Although hotel companies are working diligently to triage this crisis the best they can, each are facing limitations. But there is some good news...

Hotel Investing in the Uncertain Pandemic Climate

Marcus & Millichap | April 8, 2020

As we commence a new quarter in 2020, facing heavy headwinds in the face of the new decade, it is more important than ever to develop a plan to work through this pandemic. There is still so much uncertainty, yet it is our responsibility as business professionals to develop a plan to prepare ourselves for the worst-case scenario. The good news is however, that our economy is taking action to assist our business. The U.S Small Business Administration 504 program is providing loans with the same type of long-term, fixed-rate financing enjoyed by larger firms, denoted by interest rates equivalent to favorable bond market rates. Businesses are el...

The Impact of COVID-19 on the Global Lodging industry, 2020 – Major Players Using Loyalty Schemes to Create Value for Their Customer Base and In

April 8, 2020

DUBLIN - The "Impact of COVID-19 on the Global Lodging industry: Hot Topic Brief - Issue 1" report has been added to ResearchAndMarkets.com's offering. COVID-19, commonly referred to as the Coronavirus, is dominating headlines the world over. The travel & tourism sector is suffering significant disruption and the lodging industry is very much impacted. This report provides insight into the current state of play, offers a look at potential future scenarios, and assesses the actions that lodging operators can take to mitigate the impact of COVID-19. Key Highlights Major players in the lodging industry are using their respecti...

Candy Marth Becomes General Manager in Rostock, Sandra Wigger to Be General Manager of the IntercityHotel Zurich Airport After Taking Charge of the Ho

IntercityHotel | April 8, 2020

Frankfurt am Main, 08. April 2020 - Women are continuing to take on leadership roles at IntercityHotel. 43-year old Candy Marth is an experienced manager who has emerged from Deutsche Hospitality's own ranks. Candy Marth took over the reins at the 174-room IntercityHotel Rostock on the Baltic Coast with effect from 1 April. In Switzerland, Sandra Wigger has been responsible for the pre-opening stage of the IntercityHotel Zurich Airport since March this year. She will also assume the position of General Manager once the hotel opens for business. Candy Marth has worked for the hotel group for 20 years. During this period, she has fulfilled...

Accor shelters Australia in fight Against COVID-19

Accor | April 8, 2020

Accor, the largest hotel operator in Australia and New Zealand, is providing vital shelter in the midst of the COVID-19 crisis.   The company has transformed itself from providing a luxury service to crucial infrastructure, as Accor works with government authorities and community organisations, making its accommodation and services available to those most in need. Accor hotels are sheltering; Front-line health workers The homeless and disadvantaged Vulnerable families Returning residents who are required to go into quarantine for 14 days Accor Pacific’s Chief Operating Officer, Simon McGrath, said: “Welcoming, ...

National Travel and Tourism Week 2020 Celebrates “Spirit of Travel”

The U.S. Travel Association | April 8, 2020

WASHINGTON (April 8, 2020)—National Travel and Tourism Week (NTTW), the annual celebration of the contributions and accomplishments of the U.S. travel industry, will spotlight resilience and hope in the face of the coronavirus pandemic with this year's theme: the Spirit of Travel. Celebrated annually the first full week in May, NTTW was created by Congress in 1983 to underscore the economic power of travel in the U.S. The 37th NTTW (May 3-9) arrives at an opportune moment to unite the industry, celebrate its indomitable spirit and elevate the role it will play in America's economic and employment recovery. "Through every hardship, I f...

Marketing Tips for the Socially Distanced Traveler

Larry Mogelonsky | April 8, 2020

By Larry Mogelonsky Whenever the pandemic subsides, fear and new social patterns might linger for quite some time after that in what could best be described as ‘post coronavirus stress disorder’ (PCSD). Such a mass behavioral shift dictates that hospitality will need to adapt yet again to meet any demand changes. While people will always want to vacation in far-off lands or visit new cities for business trips, the new normal of social distancing will result in many travelers developing a profound and lasting stigma against widely shared spaces including hotel lobbies, packed restaurants, communal office setups and even guestrooms in...

Crisis Resilience for the Moment: Risk Management & The Remote Worker

Paul West | April 8, 2020

By Paul West Now that everyone’s approach to risk management and crisis resilience is being challenged as never before, there is still much to consider in trying to maintain any sort of business continuity for most companies where doors are closed and revenues are interrupted while expenses continue to mount. Certainly things will continue to change as this paralyzing event also comes with a fluid time element that is indeed stressful to every individual and pushes the sanity button of each while enduring a self-imposed, financial shutdown that is concern for all with its impact on the overall economy. As we approach crisis resilience...

U.S and Canada Waterpark and Resort Trends in 2020

David J. Sangree | April 8, 2020

By David J. Sangree At the beginning of 2020, the continuing trend of two decades of growth was expected in the waterpark industry. Major projects will open throughout the United States in both the indoor and outdoor waterpark categories totaling over $1 billion in investment in 2020. Fourteen new standalone waterparks and one resort with outdoor waterpark are anticipated to open. The indoor segment will total square feet of new waterpark space in 17 properties. However, the recent outbreak of the COVID-19 pandemic has thrown the industry into uncertainty in 2020. This article reflects the projected growth for the waterpark industry as it ...

What to Do When a Guest or Worker in Your Hotel Is Diagnosed With Covid-19

Stacy Bercun Bohm | April 7, 2020

By Stacy Bercun Bohm and Daniel Miktus To address the ongoing coronavirus (COVID-19) pandemic, Governors and local officials have enacted countless emergency orders requiring individuals to stay in their homes except for certain essential activities, and ordering “non-essential” businesses to shut down. While some of the orders – particularly in South Florida – have required hotels to shut down except for certain guests including medical workers and emergency first responders, most of these orders exempt or except the hotel and lodging industry and its employees from these shutdown and stay-at-home measures. Regardless of whether y...

How to Make Working From Home Work for You

April 7, 2020

By Beatrice Venturini From a no-no to the new normal In his 2017 TED Talk, the British economist Nicholas Bloom jokes of how his mission to encourage working from home (WFH) was initially met with disparaging remarks like “shirking from home”, “working…remotely” or simply, “getting paid for not getting dressed”. He argued that WFH would save companies money, create more time for productivity and certainly reduce global pollution with less unnecessary travel. What was once a HR issue, essentially reserved for working mothers, has suddenly become an enforced modus operandi worldwide. In the last few weeks, companies big and s...

Recovery From Covid-19 in Spain

Sophie Perret | April 7, 2020

By Sophie Perret Half of all global tourism arrivals historically come to Europe; and, within Europe, Spain enjoys a disproportionate share of this visitation, with more than 80 million visiting the country yearly. Whilst the COVID-19 pandemic ravages Europe and takes a particularly heavy toll in Spain, it is important to evaluate how the reliance of this country on international visitation might shape the recovery of its two main urban markets once the pandemic subsides. The reliance on international demand has historically allowed hotel markets to yield room rates to a greater extent than is the case when demand is mostly domestic. Fo...

Nobody Asked Me, But… No. 239: Hotel History: Admiral Fell Inn

Stanley Turkel | April 7, 2020

By Stanley Turkel, CMHS Hotel History: Admiral Fell Inn (80 rooms) Fell's Point was founded in the early 1700s when the Fell Brothers arrived from Lancaster, England. Edward was a shopkeeper and his brother William was a shipbuilder. The old street names in Fell's Point are unchanged: Fell, Thames, Bond, Bank, Caroline, Fleet, Aliceanna, Wolfe, Lancaster, Shakespeare. They are still paved mostly with Belgian stone blocks and their narrow paths are edged by brick sidewalls. The Admiral Fell Inn is four stories high, and therefore the only building in the Point that qualifies as a skyscraper. The Inn is a group of eight different build...

Quore Helps Hotel Properties Transition to Isolation Wards for COVID-19 Patient Overflow

Quore | April 7, 2020

Operations management platform enables hotels to support health and safety compliance for those looking to help communities in need Franklin, Tenn. - (April 7, 2020) - Quore, the leading provider of workflow management and productivity tools for hotels, today announced its Quore Aid Program for any hotel converting its property into a COVID-19 isolation ward or temporary medical facility. Quore has adapted its suite of solutions to allow for adherence to local and national healthcare guidelines to support housing facilities as they determine the right precautions each hotel isolation ward should follow in order to ensure the health and sa...

Key Indicators for Hospitality Marketing Professionals

HSMAI | April 7, 2020

By Kaitlin Dunn HSMAI hosts regular Executive Roundtable programs for senior hospitality professionals to meet and discuss relevant issues. Typically, these are face-to-face events, but due to the coronavirus, HSMAI hosted a Chief Marketing Officer Virtual Roundtable on March 31 that focused on the impact that COVID-19 is having on hotel marketing. Here are four key indicators that CMO participants said are helping to guide their strategies and future planning: 1. GOOGLE SEARCH TRAFFIC AND BEHAVIOR: One Virtual Roundtable participant said he’s heard that hotel search traffic is currently down 56 percent from last year. “That real...

Wyndham Unites With Leading Companies to Offer Alternative Employment Opportunities to Affected Team Members

Wyndham Hotels & Resorts | April 7, 2020

PARSIPPANY, N.J. (April 7, 2020) – As the global novel coronavirus pandemic creates unprecedented circumstances for hospitality workers around the country, Wyndham Hotels & Resorts has partnered with leading organizations to give team members whose positions have been furloughed or eliminated access to job opportunities opening up across various industries including retail, grocery, senior living and more. The new relationships empower Wyndham’s affected hotel-level and corporate team members with opportunities to align their hospitality experience with thousands of newly available full-time, part-time, or temporary positions withi...

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