The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Hotel Valencia Riverwalk Names Brian Randolph Executive Chef
Valencia Hotel Collection | June 3, 2024
Randolph is overseeing all culinary operations in the Hotel’s Dorrego’s and Naranja restaurants SAN ANTONIO – June 3, 2024 – Hotel Valencia Riverwalk announces that Brian Randolph is now leading the hotel’s culinary operations as Executive Chef. Randolph is rejoining Hotel Valencia Riverwalk, as he previously served as Director of Food and Beverage for the hotel from 2019 to 2021. As Executive Chef, he is responsible for the menus for the hotel’s Dorrego’s and Naranja restaurants, as well as catering for meetings, banquets and special events, and in-room dining service. “We are very excited to announce that Brian has r...
Kingston Resorts in Myrtle Beach Appoints Tim Arnold as Managing Director
Kingston Resorts | June 3, 2024
Myrtle Beach, N.C. (June 3, 2024) - Kingston Resorts in Myrtle Beach, S.C., a multi-property resort owned by EOS Hospitality, has announced the appointment of Tim Arnold as Managing Director. Arnold brings decades of experience and a strong passion for the region to the resort. Overseeing day-to-day operations for 850 employees, over 1,200 guest rooms, six food and beverage outlets, and over 100,000 square feet of event space, Arnold will continue elevating the guest experience, ensuring Kingston Resorts continues its destination leadership on the Grand Strand. “Tim brings an exceptional amount of experience in the hotel space to the Kin...
Timbers Company Appoints Brian Corbett as Chief Operating Officer
the Timbers Company | June 3, 2024
Veteran Hospitality Executive Brings Over 20 Years of Experience to Premier Luxury Resort & Residence Club Brand JUNE 3, 2024 (WINTER PARK, Fla.) – Timbers Company, a renowned developer and operator of boutique luxury resorts and private residence clubs, has appointed Brian Corbett as its new chief operating officer. In this pivotal role, Brian will spearhead operational excellence and drive strategic initiatives to further elevate Timbers' unparalleled guest and owner experiences across its esteemed portfolio. As COO, Brian will oversee all aspects of operational management, hospitality & real estate sales, marketing, partners...
The Inn at Stonecliffe Set To Debut Following $40 Million Renovation
The Inn at Stonecliffe | June 3, 2024
Located on iconic Mackinac Island, The Inn at Stonecliffe is set to open after a $40-million renovation, unveiling the newest luxury accommodations on the island, including restaurants and event spaces MACKINAC ISLAND, MICH (June 3, 2024) – The Inn at Stonecliffe, an iconic, luxury property originally built in 1904 as a lakeside estate for the Chicago Cudahy family, is set to open Monday, June 17, 2024 after two years and a more than $40-million property-wide transformation. Located within the charming Victorian island, horse-drawn carriages transport guests from the ferry to the beautiful Edwardian estate. Steeped in Mackinac Island cultu...
Ensemble Hospitality Appoints Markus Krebs as General Manager at Santa Cruz’s La Bahia Hotel & Spa Opening in 2025
La Bahia | June 3, 2024
LONG BEACH, Calif. (June 3, 2024) – Ensemble Hospitality today announced the appointment of Markus Krebs as General Manager for La Bahia Hotel & Spa, Santa Cruz’s first luxury beachfront hotel and spa, effective immediately. Nestled along the Pacific Coast, La Bahia celebrates its dramatic setting, where the tip of Monterey Bay touches Santa Cruz’s coveted Main Beach. Based in Long Beach, Calif., Ensemble also owns and manages the Dream Inn in Santa Cruz and is now excited to introduce La Bahia to the vibrant Santa Cruz community. La Bahia is scheduled to open on the Santa Cruz waterfront in Spring of 2025 and Krebs will be es...
5 Ways a Virtual Executive Assistant Can Help Hotel Executives
Kenzie Biggins | June 3, 2024
By Kenzie Biggins A hotel executive’s role is different almost every day. It’s that diversity that makes the position both exciting and challenging. From ensuring proper hotel operations and securing compliance to helping drive sales and overseeing events, the responsibility that comes with the job can, at times, be overwhelming no matter if the executive is managing a single property or group. Recently, we’ve seen an uptick in hotel executives interested in hiring a Virtual Executive Assistant (VEA) to help with such an intense workload. A VEA may not be for every hotel executive, but bringing one onboard is something to consider...
Rob Smith Named President and Chief Executive Officer of Stonebridge Companies
Stonebridge Companies | May 31, 2024
Founder Navin Dimond Assumes Role of Chairman DENVER, CO – May 31, 2024 — Stonebridge Companies, LLC (“Stonebridge”), a Denver-based innovative, privately-owned hotel management company boasting a diverse range of full-service, select-service, and extended-stay properties, announced today the appointment of Rob Smith as President and Chief Executive Officer. Mr. Smith will join the company in July to oversee the operations of Stonebridge. He will lead the development and execution of the organization’s long-term strategies and report to Stonebridge’s Board of Directors. Mr. Smith will succeed Navin Dimond, who founded St...
Kimpton Grand Roatán Resort & Spa Appoints Diego Padula as New General Manager
KIMPTON GRAND ROATÁN RESORT & SPA | May 31, 2024
Diego Padula Appointed General Manager of the Recently Opened, Highly Acclaimed Beachfront Resort Roatán, Honduras Bay Islands (May 31, 2024) – Kimpton Grand Roatán Resort & Spa, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, has announced the appointment of Diego Padula as General Manager. A seasoned leader in the luxury hospitality industry, Padula brings his wealth of experience to Roatán’s first international branded hotel offering. Originally from Montevideo, Uruguay, Padula joins the leadership team at Kimpton Grand Roatán Resort & Spa with more than 20 years of experience in opening and ma...
U.S. Hotel Results for Week Ending 25 May
CoStar Group | May 31, 2024
WASHINGTON – 31 May 2024 – The U.S. hotel industry reported mixed performance results from the previous week but positive comparisons year over year, according to CoStar’s latest data through 25 May. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 19-25 May 2024 (percentage change from comparable week in 2023): Occupancy: 67.7% (+1.6%) Average daily rate (ADR): US$160.67 (+2.3%) Revenue per available room (RevPAR): US$108.73 (+3.9%) Among the Top 25 Markets, Houston saw the highest year-over-year increases in occupancy (+20.9% to 74.1%) and RevPAR...
May 2024 Hotel Industry Outlook: Bright Spots and Challenges
Anne R. Lloyd-Jones | May 31, 2024
By Anne R. Lloyd-Jones Mixed messages abound these days, comprising some bright spots, some not so bright spots, and some challenges. With no coherent theme, the greatest challenge may be developing a forecast for the industry as a whole. But we are undaunted and herewith present our current expectations for the U.S. lodging industry. The recent successive increases in GDP, lower inflation levels, and continued strong job growth paint a positive picture of the U.S. economy, but ongoing international conflicts, the pending election, and uneven economic metrics have resulted in a lack of overall clarity. The specter of a recession remains...
Radisson Academy Celebrates 5th Anniversary With Continued Robust Investment in Training & Talent Development
Radisson Hotel Group | May 31, 2024
Radisson Academy, Radisson Hotel Group’s leading Learning and Development hub, marks its fifth anniversary as it continues to innovate and strives to be the best ‘Academy’ to upskill talent joining the industry. Since it’s inception in 2019, Radisson Academy has expanded its offer to +2,500 training programs and has become a cornerstone of both employee development and enabling strategic business success. Over the past five years, Radisson Hotel Group has implemented a significant investment in its diverse team of Moment Makers across +95 countries as part of the Group’s strategic transformation plan. The objective of Radisson ...
Mandalay Bay Completes $100 Million Remodel of 2.1 Million-Square-Foot Convention Center
Mandalay Bay | May 31, 2024
LAS VEGAS, May 31, 2024 -- Host to many of the industry's top-tier events and trade shows, Mandalay Bay Resort and Casino proudly announces the completion of a $100 million redesign of its 2.1 million-square-foot convention center. The comprehensive remodel, tailored to meet the needs and preferences of contemporary meetings and events, includes upgraded technology infrastructure, additional dynamic digital signage and a fresh, invigorating design that complements the resort's tropical-inspired brand. "Meetings and conventions play a pivotal role in the success of Las Vegas, and the revitalization of the Mandalay Bay Convention Center ...
Ta’aktana, a Luxury Collection Resort & Spa, Labuan Bajo Debuts on the Shores of Indonesia
The Luxury Collection Hotels & Resorts | May 31, 2024
Cradled between a labyrinth of wild forests and the glittering coasts of the Flores Sea, TA’AKTANA, a Luxury Collection Resort & Spa invites guests to immerse in the rich culture and breathtaking seascapes of Labuan Bajo The Luxury Collection, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary hotel brands, today announces the opening of TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo in one of Indonesia’s most scenic and distinctive leisure destinations. The waterfront property, Marriott International’s first in Labuan Bajo and The Luxury Collection’s second property in Indonesia, is nestled b...
Hotels Across Germany Are Filling Up for UEFA Euro 2024
CoStar Group | May 31, 2024
Analysis by William Anns With the summer months fast approaching, sports fans are looking at the 2024 UEFA European Football Championship, which kicks off on Friday, 14 June. Set to take place across multiple locations in Germany, the annual football tournament is expected to affect hotel performance just as much as football fans across the continent. Utilizing Forward STAR data, the markets are already showing spikes in hotel bookings on and around the match dates. Cologne leads the way Looking at the first two weeks of the championship, Cologne is showing the most significant hotel bookings thus far. As of 13 May, the highest o...
RNC and DNC: How Political Conventions Impact Host Market Hotel Performance
CoStar Group | May 31, 2024
Analysis by M. Brian Riley We are less than two months away from the first political party conventions to determine America’s 2024 presidential nominees, with the Republican National Convention (RNC) scheduled first in Milwaukee (15-18 July), and the Democratic National Convention (DNC) taking place in Chicago a month later (19-22 August). Each party’s convention draws thousands of appointed delegates along with a host of officials and attendees, not to mention a legion of external media. Typically, these four day-long events begin on a Monday and end with a Thursday speech by the party nominee. This summer quadrennial tradition con...
Avani Debuts in the Netherlands with the Opening of Avani Museum Quarter Amsterdam
Avani Hotels & Resorts | May 31, 2024
Avani Hotels & Resorts, the upscale lifestyle brand of Minor Hotels, continues its European expansion with the launch of Avani Museum Quarter Amsterdam. Housed in a refurbished mid-century building in the heart of the city’s museum district, the 163-room canal-side property offers a relaxed stay for both business and leisure travellers, as well as access to some of Amsterdam’s most unique experiences through a series of innovative partnerships. Where Art Meets Comfort The hotel’s design is inspired by Stedelijk Museum’s expansive collection, blending the avant-garde and the traditional to create modern, invi...
Red Jacket Resorts Reopens Following $40 Million Multi-Property Renovation
Red Jacket Resorts | May 31, 2024
From Sea Service to Blue Man Group to LL Bean and more, here is what to expect from the iconic Mid Cape oceanfront hotels Cape Cod, MA (May 31, 2024) - Red Jacket Resorts, one of the Mid Cape’s largest independent hotel brands featuring private beach access, is ushering in Summer 2024 along the Atlantic Ocean with a new look and feel thanks to a comprehensive $40 million renovation and an array of exciting activities and programming. Cape Cod’s best new destination encompasses Red Jacket Beach Resort, Riviera Beach Resort and Blue Water Resort, three of the collection’s five properties all located within a 1 mile stretch, debuting a c...
Mark Goodwin Promoted to Director of Sales and Marketing at The Sea Pines Resort
The Sea Pines Resort | May 31, 2024
HILTON HEAD ISLAND, S.C. (May 31, 2024) – Mark Goodwin has been promoted to Director of Sales and Marketing at The Sea Pines Resort. Goodwin, who joined the resort in 2011, most recently served as Director of Sales, Catering and Conference Services, and previously was Director of Group Sales as well as Senior Sales Manager. “Mark’s proven track record with us clearly shows he possesses all the skills to be a highly successful director of sales and marketing,” said Steve Birdwell, President of The Sea Pines Resort. “He is creative, strategic, and understands our brand and, most importantly, what our customers are seeking with thei...
Canalta Hotels Opens Moxy Banff in the heart of the Canadian Rockies
Moxy Hotels | May 31, 2024
Calgary, AB (May 31, 2024)–Moxy Banff debuts with a new take on the conventional hotel stay nestled in the heart of the Canadian Rockies. As the newest addition to Moxy Hotels, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, the property has been developed in partnership with Drumheller-based company, Canalta Hotels, and offers guests a fun, immersive experience unlike any other in Western Canada. This addition to Banff Avenue is the result of a significant renovation to Banff’s first commercial motor hotel originally constructed in 1964. Moxy Banff pays homage to the historical architecture a...
Pueblo Bonito Vantage San Miguel de Allende Set to Open in October
Pueblo Bonito Golf & Spa Resorts | May 31, 2024
San Miguel de Allende, Mexico (May 31, 2024) – The new Pueblo Bonito Vantage San Miguel de Allende, the hospitality company’s first urban, European Plan (EP) hotel, will open on October 1. Pueblo Bonito Vantage will unite local traditions with exclusivity, technological comforts, singular experiences, and personalized service. Pueblo Bonito Vantage San Miguel de Allende has been built in homage to the city’s architectural heritage and is located within the District Corazón (the Heart District) in a traffic-free zone in front of Zeferino Gutierrez Park and a quick stroll from the historic center. The well-appointed property show...
Resurgence in Full-Service Projects in the Global Construction Pipeline at Q1 2024
Lodging Econometrics | May 31, 2024
The Q1 2024 Global Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE) reveals that the total global pipeline hit an all-time high for room counts and highlights a significant increase in full-service projects at the close of the first quarter. LE analysts report that, at Q1, the total global pipeline stands at 15,366 projects/2,382,195 rooms, a 6% increase in projects, and a 3% increase in rooms year-over-year (YOY). There are 6,195 projects/1,101,602 rooms currently under construction worldwide at Q1. Projects scheduled to start construction in the next 12 months stand at 3,840 projects/528,251 rooms, for an 8% incre...
The Hoxton To Open in Florence Later This Year
The Hoxton | May 31, 2024
Returning to Italy, The Hoxton’s expansion continues with Florence set to open later this year. Bringing new energy to the city and marking a new chapter for the late-Renaissance palazzo it inhabits, the hotel will have 161 bedrooms including a 3-bedroom house, spacious lobby, an Italian Riviera-inspired restaurant, sprawling courtyard, cosy late night wine bar, and dedicated event spaces. Located in the historical centre of Florence, The Hoxton is surrounded by cobblestone streets filled with galleries, boutique and bakeries. Florence’s world-famous landmarks such as the Duomo and Uffizi Gallery are within walking distance, and Fortezza ...
Chatham Lodging Trust Acquires Home2 Suites Phoenix Downtown for $43.3 Million
Chatham Lodging Trust | May 31, 2024
WEST PALM BEACH, Fla., May 31, 2024 —Chatham Lodging Trust (NYSE: CLDT), a hotel real estate investment trust (REIT) focused on investing in upscale, extended-stay hotels and premium-branded, select-service hotels, today announced that the company has acquired the recently opened, 148-room Home2 Suites by Hilton Phoenix Downtown for $43.3 million or approximately $293,000 per room. The institutional quality, six-story hotel sits in the heart of Downtown Phoenix and includes the historic Fuller Paint Company Building that houses the hotel’s customized public spaces, including a signature food & beverage outlet. Upon stabilization, ...
Six Pitfalls for Full-Service Hotel Development
Dan Voellm | May 30, 2024
By Dan Voellm Part 1: Two pitfalls for full-service hotel development Hotel development is a complex undertaking. It requires little of the skills to operate and monetize the asset. Owners and architects are often ill-equipped to measure up the requirements for running a successful hotel a few years down the road. While certain industry trends exist, fundamentals still need to be observed. Words of caution for those attached to specific brands or roles a hotel is meant to fulfill – in today’s world of hyper-efficiencies it is becoming more difficult to provide everything for everyone. Or specifically: provide a comprehensive range of s...
