The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
User Engagement or Guest Engagement?
Jochen Ehrhardt | February 19, 2020
By Jochen Ehrhardt As an aficionado, visiting hotels is the greatest pleasure. As a perfectionist, however, inspecting hotels with great names that look tired is not so much fun. As we know, "tired" can be fixed at the cost of everyone's time and the owner's money. The real issue in hospitality is the human factor and getting it right is paramount, especially for luxury offerings: In a perfect world, this ought to be management's top priority. Is it really? Let's do the reality check. Hotels that cater to a very demanding clientele receive support from a host of different external advisors: To monitor guest reviews and all kinds of ment...
Crestline Hotels & Resorts Expands Managed Portfolio With Four Additional Hotels
Crestline Hotels & Resorts | February 19, 2020
FAIRFAX, VA – February 19, 2020 James Carroll, President and CEO of Crestline Hotels & Resorts, LLC (“Crestline”) announced today the addition of four additional hotels to its growing portfolio: The 123 suite Homewood Suites by Hilton San Antonio-Northwest, San Antonio, TX The 124 guestroom Hampton Inn Memphis-Poplar, Memphis, TN The 119 guestroom Hampton Inn State College, State College, PA The 123 guestroom Hampton Inn Detroit/Madison Heights/South Troy, Madison Heights, MI. The Homewood Suites by Hilton San Antonio-Northwest is located at 4323 Spectrum One, San Antonio, TX. The hotel is central to the burgeoning ...
Timothy Palmer Joins Fairmont Royal Pavilion as Executive Chef
Fairmont Royal Pavilion | February 19, 2020
BRIDGETOWN, February 19th, 2020 – Fairmont Royal Pavilion, Barbados is pleased to announce Timothy Palmer has been appointed Executive Chef of Fairmont Royal Pavilion effective February 6th 2020. As the new Executive Chef, Timothy will oversee the culinary operations of Fairmont Royal Pavilion’s three restaurants and in-room dining. Tim as he is affectionately called, brings 20 years of progressive experience in the Food & Beverage industry predominantly with the Fairmont Brand where he started his career in hospitality with Fairmont Jasper Lodge in 2000. Tim gained his Caribbean hospitality experience when he returned to the Fa...
Viceroy Los Cabos Appoints Peter Bowling as Regional Managing Director
Viceroy Los Cabos | February 19, 2020
SAN JOSE DEL CABO, Mexico – Viceroy Los Cabos – the premier oceanfront resort located in the heart of San José del Cabo - is pleased to announce the appointment of Peter Bowling as Regional Managing Director. A world-renowed hotelier, Bowling brings over 20 years of experience to his new role where he will oversee Viceroy Los Cabos as well as operational guidance for future Viceroy developments in Latin America. Bowling joins Viceroy Los Cabos from Waldorf Astoria Beverly Hills, where he most recently served as Managing Director and played an instrumental role in the hotel’s successful 2017 opening. Prior to this role Bowling’s ...
Sutti Sripolpa Appointed as Executive Chef at Grand Hyatt Baha Mar
Grand Hyatt Baha Mar | February 19, 2020
NASSAU, THE BAHAMAS (February 19, 2020) – Grand Hyatt Baha Mar welcomes Sutti Sripolpa as executive chef of the 1,800-room luxury resort. In his new role, Sripolpa will oversee all banquets, catering and culinary operations of the 20 Grand Hyatt-managed food and beverage outlets. Hailing from Thailand, Sripolpa discovered his passion for the culinary arts at a young age while working for his family’s restaurant. He began his career with Hyatt in 1990 as chef de cuisine at the Regency La Jolla in San Diego before being promoted to executive sous chef at Hyatt Regency Lake Las Vegas. In 2005, he played a pivotal role as executive chef on...
commingle:engage Provides Hilton Hotels Brand Compliant Social Media & TripAdvisor Guest Review Responses – From $499.
Lodging Interactive & commingle:engage | February 19, 2020
PARSIPPANY, NJ - February 19, 2020 - commingle:engage, by Lodging Interactive, the hospitality industry’s premier provider of full-service social media marketing and guest reputation management services today announced the roll-out of its Hilton Hotels brand-compliant social media marketing and guest reputation management services. Priced at just $499 per month, the Hilton Hotels brand-compliant services include fully managed weekly postings on Facebook, Instagram, and Twitter along with responding to all TripAdvisor guest reviews 7 days a week. “We challenged ourselves to create a new commingle:engage social media and reputation ...
The Rise of Data Regulation & The Impact on Hotel Marketing
GCommerce | February 19, 2020
Lisa McCreary | GCommerce Solutions | Director of Marketing The rise of digital advertising grew from an era of limited tracking capabilities to an era of almost unlimited access to tracking user data across the web. This advancement in tracking has provided amazing opportunities to enhance campaign targeting options, narrowing targets based on user behavior and tying that tracking back to direct online booked revenue. This wild west atmosphere of digital tracking reached an apex that finally had governments and citizens around the world taking notice and growing concerned. Concepts around privacy and data took hold with the general public...
Greater Fort Lauderdale Alliance and Shiji Group Announce High-Tech Job Growth and Innovation in South Florida
Shiji Group | February 19, 2020
Hollywood, FL – Shiji Group, a leading global hospitality technology provider, and the Greater Fort Lauderdale Alliance (GFLA), Broward County’s official partnership for economic development, announced the company is contributing to tech-focused job growth in the South Florida region with the addition of 70 new high-value tech jobs. On Tuesday, February 18th Shiji and GFLA commemorated the announcement during the ribbon-cutting ceremony of Shiji Group’s third corporate headquarters in the Americas, located in Hollywood, FL. The ceremony was attended by Commissioner Richard Blattner of Hollywood, FL, President and CEO of GFLA, Bob Swi...
Hollywood’s Most Exclusive Hotel Peninsula Beverly Hills Set to Install InvoTech UHF-RFID Uniform System
InvoTech Systems | February 19, 2020
InvoTech Selected for Efficient Uniform Department Operations with UHF-RFID Technology LOS ANGELES, CA – Date – Peninsula Beverly Hills opened their doors in 1991 as the first new luxury hotel in Beverly Hills in 20 years. Today they are the only AAA Five Diamond and Forbes Five-Star rated hotel in Southern California. The InvoTech UHF-RFID Uniform System to be installed at the Peninsula Beverly Hills will contribute to the continuous success of their hotel operations by lowering operating expenses. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID tech...
Frederick Sawyers Appointed Managing Director for Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando
Hilton | February 18, 2020
Sawyers to Oversee Operations for Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando ORLANDO, Fla. (February 18, 2020) – Hilton announced today the appointment of hotel industry veteran Frederick Sawyers as the managing director for Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando. In this role, Sawyers will oversee the management of daily hotel operations, development and execution of strategic sales and marketing initiatives, and financial planning and analysis for the Bonnet Creek resort complex. The 1,500 room complex features 175,000 square feet of meeting and event space, 12 distinct dining outlets, a nationally-accl...
InterContinental Houston – Medical Center Appoints Jorge Landa as General Manager
February 18, 2020
HOUSTON, TX – Now fully settled into its role as the only full-service, luxury hotel serving the Texas Medical Center, the InterContinental Houston – Medical Center has made a key hire as its opening team transitions to permanent staff. New to the sophisticated, 354-room property, which formally debuted in March 2019, is General Manger Jorge Landa. Responsible for daily operations of the AAA Four Diamond hotel featuring 18,000 square feet of premier meeting and event space, stylish chef-driven Safina restaurant and The Naturalist lounge, plus rooftop pool, Landa brings more than three decades of international hospitality management ex...
NH Hotel Group Set for April Opening of NH Collection New York Madison Avenue
NH Collection | February 18, 2020
MADRID, Feb. 18, 2020 -- After a two-year wait, Manhattan is getting set to welcome an exciting newcomer onto the Big Apple's hotel scene. NH Collection New York Madison Avenue, the first NH Hotel Group property to open in North America, is due to open its doors in April. Having been transformed into an enchanting hotel, it will bring its guests on a journey back in time to one of the most iconic periods of Gotham's history. Located in a building inspired by the Renaissance Revival architecture of the 1920's, the hotel exudes splendor, creativity and all the buzz of the city's Golden Age of Advertising. The NH Collection New York Madison...
e-destinACCESS and BirchStreet Systems Have Partnered to Deliver a Powerful Hospitality Meeting Management Solution That Eliminates Spreadsheets and C
e-destinACCESS | February 18, 2020
Event teams can now curate all meetings using automated controls and maintain complete visibility of overall meeting expenses, across all categories in real time. e-destinACCESS, of Tucson AZ has partnered with BirchStreet Systems, the hospitality industry Procure-to-Pay leader, based in Newport Beach, CA to streamline and integrate the multi-level meeting approval and purchase order processes for total event management. Delivering a touchless, smarter and simpler approach to controlling costs and increasing profits. Wayne Beaubien, CEO of e-destinACCESS, Inc. shares; “We achieved a very significant milestone with our respective integ...
Nine Facts About Driving Innovation Through Diversity
Catherine Rey | February 18, 2020
By Catherine Rey Key highsights from the "People Challenge" panel discussion at the 2020 HOTCO Conference. During the HOTCO Conference held in Budapest in January, several speakers faced the “People Challenge”, exchanging points of views and finding ways of bringing greater diversity and integration into the hospitality industry. The core of the discussion entered on the inclusion of people with disabilities, harnessing technology and the importance of employee training. The panel speakers: Maria Pütz-Willems (Founder and Editor in Chief – HospitalityInside) - moderator Daniel Csángó (Social Entrepreneur, Participato...
Pandemics and the Lodging Industry
Anne R. Lloyd-Jones | February 18, 2020
By Anne R. Lloyd-Jones As of the writing of this article, the Coronavirus pandemic is only a few weeks old, yet it is clear that this event is already having a significant impact on the travel industry. The World Health Organization (WHO) has declared the virus, now known as COVID-19, a global health emergency, and individual governments have imposed travel restrictions and other measures, principally directed at travellers arriving from China. To gain some perspective on the potential impact of the current Coronavirus scare on the lodging industry, this article looks at the SARS pandemic of 2003, which has strong parallels to the curren...
Tapestry Collection by Hilton Expands to Asia Pacific With Two Hotel Signings
Prince Housing and Development | February 18, 2020
SINGAPORE and MCLEAN, Va. - Hilton (NYSE: HLT) marked the launch of the Tapestry Collection by Hilton brand in Asia Pacific with the signing of development agreements to open two new hotels in Taipei and Christchurch — Hotel Resonance Taipei, Tapestry Collection by Hilton and The Modern Christchurch, Tapestry Collection by Hilton. Under a franchise agreement with Times Square International Stays Corp, a subsidiary of Prince Housing & Development Corp, Hotel Resonance Taipei is slated to open at the end of 2020. The Modern Christchurch will open in the third quarter of 2021, under a franchise agreement with Sarin Investments Limited ...
AHLA Congratulates Hilton on Being Named #1 Best Place to Work
AHLA | February 18, 2020
WASHINGTON (February 18, 2020) –Chip Rogers, president and CEO of the American Hotel & Lodging Association (AHLA), today congratulated Hilton Hotels for being named the #1 Great Place to Work by Fortune Magazine and Great Place to Work. It is the second consecutive year Hilton has topped the 100 Best Companies to Work For® list, a first for a non-tech company. They are joined by other leading hotel companies Kimpton, Hyatt, Marriott, and Four Seasons. “The hotel industry prides itself on making the American Dream a possibility for so many people,” said Rogers. “Congratulations to Chris Nassetta and the entire Hilton family for...
Benchmarking 101: Golf Course Operation
HotStats | February 18, 2020
Let’s face it, when it comes to benchmarking, most hotel professionals historically put their efforts into measuring room revenue. Sadly, if you’re only focused on rooms, you're missing out on ancillary revenue and, ultimately, profit. In this blog, we shine the light on golf. While golf participation hit a peak in 2005—because of this guy—it waned in the ensuing years as the sport lost some of its popularity. But that same guy’s resurgence has led to a mini golf boom, which is sweet music to golf resort ears worldwide. A resort’s golf operation is one of the most untapped resources out there. After all, golf is an $84 billi...
Dream Hotel Group Signs Milestone Deal to Bring Iconic Dream Hotels Brand To Las Vegas, Nevada
Dream Hotels | February 18, 2020
NEW YORK, NY (February 18, 2020) – Celebrated hotel and brand management company Dream Hotel Group today announced plans to debut its flagship lifestyle brand Dream Hotels in Las Vegas with a free-standing 450-room luxury lifestyle hotel on the Las Vegas Strip in 2023. The signing of Dream Las Vegas with local developers Contour and Shopoff Realty Investments marks an exciting new chapter in the continued growth and expansion of the company and its namesake lifestyle brand Dream Hotels. Construction on Dream Las Vegas is expected to begin in early 2021. "Today’s announcement is a testament to the strength of our brands, setting the ...
Marriott International Appoints Jim Scholefield Chief Information and Digital Officer
Marriott International | February 18, 2020
Marriott International, Inc. (NASDAQ: MAR) today announced the appointment of Jim Scholefield as Chief Information and Digital Officer (CIDO), effective February 24. In this role, Scholefield will be responsible for leading all aspects of the company’s information technology and digital strategies. Scholefield will report to Stephanie Linnartz, Group President, Consumer Operations, Technology & Emerging Businesses. “Jim will play a pivotal role in driving our technology modernization efforts as we embark on a new chapter in the company’s technology journey to support our future growth, both within our core lodging business and ne...
Aspire Celebrates 25 Years and a New Book!
February 18, 2020
Sh*t I Wish I Knew – 25 Lessons in 25 Years released to mark Aspire’s 25th PHOENIX – Passion. Inspiration. Collaboration. That’s what has driven Aspire’s innovative approach to transforming workplace leadership development for more than two decades. Today, aspire celebrates its 25th year in business with the release of a new book, Sh*t I Wish I Knew, 25 Lessons Over 25 Years. As a thank you for 25 amazing years of inspiring us, believing in us; learning, collaborating, and growing with us, Aspire is offering the book for a limited time as a free download. Get your free copy here. Renie Cavallari, founder, CEO and Chief Instiga...
ProfitSword Unveils ProfitAbility to Provide Hoteliers With Latest in Machine-Learning Business Intelligence
ProfitSword | February 18, 2020
New solution leverages advanced artificial intelligence to identify performance data anomalies while providing users with even greater control over how they consume information. ORLANDO, Fla. (February 18, 2020) – ProfitSword, hospitality’s premier developer of business intelligence and data integration software, has announced the launch of ProfitAbility, an advanced dashboarding and reporting platform that uses the latest in artificial intelligence to autonomously identify and report anomalies within data reflecting business performance. Compatible with ProfitSword’s full suite of data management solutions, ProfitAbility is vitally ...
Sawgrass Marriott Golf Resort & Spa Implements Clear Sky Software’s Food, Beverage and Retail Inventory Systems
Clear Sky Software | February 18, 2020
CHARLOTTE, North Carolina – February 18, 2020 – Clear Sky Software, Inc. is pleased to announce that The Sawgrass Marriott Golf Resort & Spa is benefitting from Clear Sky Software’s inventory control systems for increased control of all Food, Beverage and Retail areas. Sawgrass now has the tools to manage their extensive inventory flowing into the Resort and tracking product movements in bars, restaurants, gift shop areas and storage. By replacing their manual inventory counting process with Clear Sky’s wireless, mobile bar code scanners, the monthly counting of inventory is significantly reduced freeing up associates to spend mor...
White Lodging Set to Open Dual-Branded The Otis Hotel and AC Hotel Austin-University
White Lodging | February 18, 2020
AUSTIN, TEXAS (February 17, 2020) – Exactly like nothing else in Austin, The Otis Hotel, Autograph Collection, and AC Hotel Austin-University, a dual-branded hotel located in the heart of the city’s vibrant campus district, is set to debut February 20, 2020. The 11-story property brings four new restaurants and bars, as well as 347 new rooms to the city – The Otis Hotel with 191 rooms, including 13 suites and 16 corner studios, and AC Hotel Austin-University with 156 rooms, including two suites. “The Otis Hotel and AC Hotel Austin-University will be the first of its kind in the campus district, redefining the neighborhood as an ele...
