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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

Commodore Perry Estate, Auberge Resorts Collection Appoints Brett Briseno Director of Sales and Marketing

Auberge Resorts Collection | February 13, 2020

AUSTIN, TEXAS (February 13, 2020) – Commodore Perry Estate, Auberge Resorts Collection,the architectural jewel and historic landmark soon to be reintroduced as an intimate retreat in the heart of Austin, has appointed Brett Briseno Director of Sales and Marketing. Briseno brings sales leadership experience and extensive knowledge of the Austin market to his new role at Auberge Resort Collection’s first urban escape. “We are thrilled to have Brett Briseno at the helm of Commodore Perry Estate’s sales and marketing team,” said Marco Bustamante, General Manager of Commodore Perry Estate, Auberge Resorts Collection. “His vibrant pe...

Six Senses Appoints Bryan Gabriel as Chief Commercial Officer

Six Senses Hotels Resorts Spas | February 13, 2020

BANGKOK - February 13, 2020 – Bryan Gabriel has joined Six Senses Hotels Resorts Spas as chief commercial officer. In this role, he will oversee the group’s sales and marketing department, implementing the most effective ways and systems to support the brand’s expansion. Bryan’s most recent role was based in Atlanta, Georgia, where he was head of commercial for America, for InterContinental Hotels Group (IHG) from 2016. His responsibilities focused on leading sales and marketing initiatives across the company-managed portfolio along with franchised InterContinental and EVEN Hotels. Having worked with IHG for 15 years, Bryan bri...

Future-Proofing Your Hotel: Three Experts Discuss the Challenges and Opportunities in the Emerging Hospitality Tech Landscape

Shiji | February 13, 2020

Mike Medsker, from Focal Revenue Solutions, Scott McGraw, from Shiji Professional Services and Daniel Melnyk, from iVvy, sit down ahead of Hotel Revenue Conference Seattle (Feb 19-21, 2020) to discuss key challenges, trends and actionable opportunities in the emerging hospitality technology landscape. In this interview, each expert talks about key issues to be presented in their upcoming fireside chat and breakout sessions at the Hotel Revenue Conference, including how hoteliers can better integrate current technology solutions, how hotels can find future-proofed and scalable technology solutions, how to avoid common PMS sticking points, h...

Boston University School of Hospitality Administration Presents Its First Icon Award to Richard L. Friedman, President & CEO of Carpenter &

Boston University's School of Hospitality Administration | February 13, 2020

(February 13, 2020) Boston, MA – Boston University’s School of Hospitality Administration (BU SHA) is pleased to announce Richard L. Friedman as the first recipient of its Icon Award, to be presented Friday, March 20, 2020 at the School’s Hospitality Leadership Summit held at the Hotel Commonwealth in Kenmore Square, Boston. The Summit is a two-day event bringing together hospitality graduate and undergraduate students with leaders in the lodging, food and beverage, meetings, events and tourism industries. The Awards presentation will be held Friday, March 20, 5-5:30pm in the Ballroom of the Hotel Commonwealth. Friedman is the Presid...

Live Webinar: Knowland to Host Webinar on How to Optimize Group Revenue for Small Hotels

JIM VANDEVENDER. EXECUTIVE ADVISOR, KNOWLAND | February 13, 2020

Washington, DC (February 13, 2020) Knowland, the leader in revenue-generating hospitality meetings data and analytics, today announced a live webinar on how smaller hotels can maximize group bookings and meeting space revenue. The webinar, "The Secret to Winning More Group Business for Your Small Hotel” is designed for hotels with less than 6,000 square feet of total meeting space. Hotels will learn how to boost revenue by booking more of the 65,000+ small meetings that occur each year. Tired of all the inbound RFPs hitting your inbox from groups needing more space than you can offer? There are thousands of small groups looking for the r...

IDeaS and Silverbyte Partner to Provide Two-Way Data Integration

Joseph Martino | February 13, 2020

Global hospitality technology leaders deliver accessible revenue and market data to support automated forecasting, room-type pricing and inventory controls MINNEAPOLIS—Feb. 13, 2020—IDeaS announced today a new technology partnership with Silverbyte, Ltd. The two-way data integration between IDeaS’ sophisticated revenue management solutions and Silverbyte’s leading property management software, Optima PMS, will provide enhanced performance, productivity and profitability for the global hotel industry. Regardless of the size or operational complexity of a property, the integration provides accessible revenue and market data to em...

Palm Beach Marriott Singer Island Beach Resort & Spa Taps Sean Rigotti as Director of Sales

Palm Beach Marriott Singer Island Beach Resort & Spa | February 12, 2020

RIVIERA BEACH, SINGER ISLAND, Fla. – Feb. 12, 2020 – Bringing over 10 years of experience to his new role, Sean Rigotti has joined Palm Beach Marriott Singer Island Beach Resort & Spa as the director of sales. He spearheads the group sales effort for the AAA Four Diamond-rated beachfront resort. A seasoned professional and Pennsylvania native, Rigotti joins Marriott Singer Island from sister property Fort Lauderdale Marriott Pompano Beach Resort & Spa, where he served as senior sales manager. Previously, he was the group sales manager at the Hilton Fort Lauderdale Beach Resort, and the group and business transient sales manager...

Aloft San Juan Arrives in Puerto Rico Marking Brand First in the Caribbean

Aloft Hotels | February 12, 2020

Aloft Hotels, Marriott International’s innovation incubator brand for global travelers, today announced the opening of Aloft San Juan, the first Aloft hotel in the Caribbean. By mixing art, technology, and music, Aloft San Juan introduces a new social scene with a fresh approach that differentiates itself from the traditional hotel offering. Aloft San Juan arrives in Puerto Rico as part of the expansion and growth of PRISA Group with Caribe Hospitality and managed by Marriott International. With 177 rooms, this vibrant new boutique hotel features a loft-inspired design that redefines modern travel. The property invites guests to experien...

Coronavirus: What Impact on the Swiss Hotel Industry

Dr Giuliano Bianchi | February 12, 2020

Following the outbreak of the coronavirus there will inevitably be a shutdown of Chinese tourists. How bad is this for the Swiss tourism industry? Forecasting the Effects of Coronavirus on the Swiss Hotel Industry A novel coronavirus (formally known as 2019-nCoV) has sprung up over the last few weeks, with its epidemic center in Wuhan, the capital of Hubei province (China). Little is known about this virus, but we do know that has an incubation period of 2 to 14 days and a mortality rate of 2.07%, according to CNN. While urgent research is being carried out, authorities are taking steps to contain the spread of the virus by closing air traf...

sbe and Accor Introduce Iconic Mondrian Hotel Brand to Asia and Expand Internationally to Europe

sbe | February 12, 2020

sbe and Accor Announce Opening of Ten Mondrian Hotels by 2021, including 3 in 2020 sbe's New European and Asian Hotels Are Part of a Slate of sbe Hotel Announcements In Collaboration With sbe's Partner Accor MIAMI, Feb. 12, 2020 -- sbe, the leading international hospitality group that develops, manages and operates award-winning brands, today announced the expansion of the Mondrian brand in Europe and first-ever location in Asia through the opening of new properties in Seoul, Bordeaux, and Cannes. Mondrian Bordeaux, Mondrian Cannes and Mondrian Seoul Itaewon, represent the continued strong expansion of the brand's international footprint ...

Nobu Hospitality Plans Summer 2020 Openning of Nobu Hotel London Portman Square

Nobu Hotel London Portman Square | February 12, 2020

LONDON, Feb. 12, 2020 -- Nobu Hospitality – the globally-established lifestyle brand founded by Nobu Matsuhisa, Robert De Niro, and Meir Teper – introduces Nobu Hotel London Portman Square, set to open summer 2020, currently taking reservations from July. The hotel is owned and developed by L+R Hotels; a group renowned for a portfolio of some of the world's most prestigious hotels and resorts, including Cliveden House and Chewton Glen. Nobu Hotel London Portman Square marks the third collaboration between L+R Hotels and Nobu Hospitality, following the successful launches of Nobu Hotel Ibiza Bay and Nobu Restaurant Monte Carlo. Desm...

Increasing Restaurant Wine Sales With an Old Show-and-Tell Trick

Larry Mogelonsky | February 12, 2020

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Branding and wine label design have been shown to affect how a customer enjoys the beverage itself. Knowing this, if someone likes the way a bottle looks, he or she will also like the way it tastes. Or at the very least, a person will be more inclined to like a wine if he or she first likes its design. It’s a matter of personal identification. You may recall the fabled lesson, “Don’t judge a book by its cover,” and indeed I’ve adapted this in the past to likewise say, “Don’t judge by a bottle by its label.” But alas, I may be giving the buyer too much credit. The ave...

Maestro Cloud Provides Management Companies With A Solid PMS Platform That Supports Multiple Leading Partner Integration Options

Maestro PMS | February 12, 2020

Property Groups Leverage Maestro PMS’ Sophistication at Award Winning Luxury and Full-Service Independents February 12, 2020 – Most management companies see the advantages of using one system platform across all their independent properties. The same property management software (PMS) and the same central reservations and other systems let operators have one central reservations office, standardized data formats, and a consistent staff training program. Maestro works well for multi-property management companies that have independents in their portfolio. Portland, Maine-based Olympia Companies has 26 hotels open, including six indepe...

Forbes Travel Guide Honors Hospitality’s Finest in 2020 Star Rating Awards

Forbes Travel Guide | February 12, 2020

107 Properties Earn New Five-Star Accolades Largest-Ever Global Expansion as Awards Launch in 16 New Countries Four Seasons Hotels and Resorts Triumphs as Hotel Brand with Most Five-Star Hotels London Takes Starring Role as the Five-Star Capital City of the World ATLANTA, Feb. 12, 2020 -- Forbes Travel Guide ("FTG"), the global expert on genuine Five-Star service, today presented a galaxy of "Stars" to the world's most luxurious properties. A record 107 new Five-Star awards have been announced, owing to the company's significant expansion across 16 countries. The 2020 awards celebrate 1,898 Star-Rated properties in 73 coun...

Henning Matthiesen Appointed Managing Director at Brenners Park-Hotel & Spa, Baden-Baden

February 12, 2020

Baden-Baden - On January 1, 2020, Henning Matthiesen was appointed the new Managing Director of Brenners Park-Hotel & Spa, the principal hotel of the Oetker Collection. The 47-year-old hotelier succeeds Frank Marrenbach who will now devote all his time to his role as CEO of the Oetker Collection. In his new job at the legendary grand hotel in Baden-Baden, Henning Matthiesen will be able to draw on a wealth of experience which he acquired during his career at some of Europe’s most renowned hotels. Henning Matthiesen completed his apprenticeship in Hamburg’s historic Hotel Prem, not far from his hometown of Wedel on the River Elbe. ...

Northstar Travel Vice President Joins Hospitality Management Advisory Board

the Penn State School of Hospitality Management | February 12, 2020

Louis Magliaro, executive vice president and group publisher at The BTN Group, the corporate travel publishing arm of Northstar Travel Group, has joined the Penn State School of Hospitality Management (SHM) Industry Advisory Board. Magliaro is responsible for strategic planning, marketing, sales, conferences and events, digital, editorial and custom content at The BTN Group, which serves an audience of more than 100,000 corporate travel managers and meeting professionals through its three publications: Business Travel News, Travel Procurement and The Beat. Magliaro has more than 20 years of travel media experience, having worked at Nielsen...

Maggie Mojica Appointed Director of Sales and Marketing for Gurney’s Resorts in Montauk

Gurney’s Resorts | February 12, 2020

Montauk, NY – Maggie Mojica has been appointed Director of Sales and Marketing for Gurney’s Resorts’ properties in Montauk, New York including Gurney’s Montauk Resort & Seawater Spa and Gurney’s Star Island Resort & Marina. The luxury Montauk resorts feature preeminent guest accommodations, unique dining concepts and an array of private spaces for leisure and business stays centered around the water.  Situated just six miles apart, Gurney’s Montauk and Gurney’s Star Island offer the best of both waters with unparalleled locations on the Atlantic Ocean and Lake Montauk. A seasoned hospitality professional with experie...

InnSpire Expands Into Latin America Through Strategic Partnership With Nimbus Networks

InnSpire | February 12, 2020

Mexico City – February 12, 2020 – InnSpire, provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has completed the company’s first foray into the Latin American market through a strategic partnership with leading telecommunications specialist, Nimbus Networks. The new regional reseller/distributor partnership has already resulted in Nimbus Network’s installation of InnSpire’s suite of networking and guest-facing technology in four hotel properties in Peru, which include the AC CostaVerde in Lima, the Aloft Miraflores, Westin...

ROW nyc Hotel Caters to Latest Guest Connectivity Needs by Implementing Advanced Wi-Fi and BeyondTV GuestCast™ From Hotel Internet Services

Hotel Internet Services | February 12, 2020

NEW YORK — February 12, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful implementation of BeyondTV GuestCast™ and an advanced Wi-Fi upgrade at the 1,300 room ROW nyc Hotel. A modern and trendy property located a block away from Times Square, ROW nyc frequently caters to a diverse international guest demographic, yet can now ensure that the universal demand for access to personalized in-room entertainment and high-quality internet is available throughout the hotel. Recognizing that each of its guests have distinct television viewing preferences, ROW nyc lea...

Millennials in the Workforce

Daniel Serrano | February 11, 2020

What are the challenges raised by millennials in the workforce and how can employers adapt to recruit and retain younger generations of talent? Explore today's best practices in talent acquisition and management. By Daniel Serrano and Fabienne Stanzione Best practices in talent management strategy How is today's workplace evolving and how are employers from global companies adapting to recruit younger generations of talents and sustain long-term engagement within their corporations? In this report, EHL is diving into best practices in talent management strategy from Four Seasons Hotels and Resorts, Intercontinental Hotel Group (IHG), ...

EHL Group Unveils Its New Singapore Campus

EHL Group | February 11, 2020

LAUSANNE, Switzerland--February 11, 2020--After having received the EduTrust certification from Singaporean authorities last June, Ecole hôtelière de Lausanne has now secured the location of its future campus. With clear intent to expand the international opportunities of its students, EHL has been authorized to deliver its Bachelor in International Hospitality Management in Singapore1. Today, the world’s top hospitality management university2 has secured the location of its first international campus. The magnificent building located at 3 Lady Hill Road in the Orchard Road area will receive its first cohort in the fall of 2021. In the...

Bavaria Boutique Hotel in Munich Is First to Benefit from Optimized Pricing Through Infor HPO

Bavaria Boutique Hotel | February 11, 2020

MUNICH, Feb. 11, 2020 -- Infor, a global leader in business cloud software specialized by industry, today announced it is providing the family-run Bavaria Boutique Hotel located in the heart of Munich, Germany, with the new cloud solution Infor Hospitality Price Optimizer (HPO). Bavaria Boutique is the first hotel to benefit from the optimized pricing offered by Infor HPO. Infor HPO is a new pricing solution that delivers comprehensive, AI-based price optimization functionalities to hospitality institutions and hotels of all sizes. The smart calculation tool takes into account the entire customer journey of potential guests, checks t...

Craig Todaro Joins Goulston & Storrs’ Boston Office as a Director in the Real Estate Group

Goulston & Storrs | February 11, 2020

BOSTON, Feb. 11, 2020 -- Goulston & Storrs, an Am Law 200 firm, is pleased to announce that Craig Todaro has joined its Boston office as a director in the firm's Real Estate Group. He brings to the firm nearly 20 years of experience representing institutional investors in highly complex, commercial real estate transactions and financings. His hiring represents the firm's ongoing strategic efforts to attract and retain the most talented industry leaders. "Craig is a great addition to our world-class real estate practice and we are thrilled to have him onboard. His broad experience handling large, multi-faceted real estate deals fo...

Renaissance Hotels Grows NYC Footprint With Debut of Renaissance New York Chelsea Hotel

Renaissance Hotels | February 11, 2020

Renaissance New York Chelsea Hotel officially opens its doors today as one of the tallest properties in Manhattan’s Chelsea neighborhood. Rising an impressive 39 floors at 430 feet high, the brand’s first hotel in Chelsea is crowned with one of the highest rooftop pools in the city, offering unparalleled 360-degree views. Located on the former site of the iconic Antiques Garage flea market, the hotel pays homage to the site’s history and the area’s charming antique shops with a theatrical design concept by architecture and interior design firm Stonehill Taylor. Drawing inspiration from the surrounding neighborhood, spaces withi...

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