The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
First Hospitality Appoints David J. Duncan as Chief Executive Officer
First Hospitality | January 22, 2020
(CHICAGO; Jan. 22, 2020)—First Hospitality today announces the appointment of David J. Duncan as president and chief executive officer. Duncan, a real estate and hospitality industry veteran, has served as First Hospitality's president since joining the company in June 2018 and assumes day-to-day leadership of the company as CEO. First Hospitality Founder, Stephen L. Schwartz, continues to have an active role steering the Board of Advisors as executive chairman. “In 1985, I founded First Hospitality with a vision to build a company into an industry leadership position with a great culture, strong investment track record, and great rela...
HSMAI Adrian Awards Recognize Future-Forward Campaigns in Travel Marketing
HSMAI | January 22, 2020
(McLean, VA, January 22, 2020) More than 800 hospitality sales and marketing leaders gathered at the Hospitality Sales & Marketing Association International (HSMAI) annual Adrian Awards Dinner Reception and Gala at the New York Marriott Marquis to recognize excellence in travel advertising, digital marketing, and public relations. This year’s award winners are making the future of hospitality brighter and better with their thought leadership and creative approaches to marketing challenges. “The 2019 competition was fierce — entries had bold ideas and brilliant execution,” said Robert A. Gilbert, CHME, CHBA, president and CEO of...
Simple Steps Hotels Can Take for Climate Consciousness
Larry Mogelonsky | January 22, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Unarguably, the climate has noticeably changed in recent years. Weather patterns are more erratic and less predictable. Along the eastern side of North America, this currently means less snow. But for other places, like Australia, the perilousness of the situation may result in swift corrective legislation. Despite any rhetoric or debate, the fact is that every hotelier needs to recognize that being a good corporate citizen means doing your part. At all costs, you want to avoid being labeled a violator of our planet’s ecosystem, especially when there are many simple yet visible st...
Tapestry Collection by Hilton Debuts in Northern California With The Inn at Saratoga
Tapestry Collection by Hilton | January 22, 2020
SARATOGA, Ca. - The Inn at Saratoga, Tapestry Collection by Hilton opens this month after an extensive renovation, including a new name and contemporary design, in the heart of charming downtown Saratoga, California. The 47-room boutique hotel will open its doors on January 21 at 20645 Fourth Street, just minutes away from some of the best wineries, golf courses and hiking the region has to offer. The Inn at Saratoga will be the first Tapestry Collection property in Silicon Valley, providing a quiet haven a short drive away from the stomping grounds of some of the world’s most innovative companies. The Inn at Saratoga offers thoughtful a...
IHG and Pro-invest to Bring the Sustainable voco™ Brand to New Zealand in 2021
IHG ® | January 22, 2020
IHG’s colourful voco™ brand is coming to New Zealand in mid-2021, following the signing of a franchise agreement between IHG and Pro-invest. voco Auckland City Centre will incorporate all the elements of the voco life, including 200 guest rooms that are designed around the ‘Me Time’ concept with premium beds for a quality sleep experience, superior showers, innovative lighting and user-friendly technology. Beyond guest rooms, the hotel will feature an all-day restaurant and bar, and guest gym. Located in the very heart of Auckland’s centre, at the corner of Albert and Wyndham Street, voco Auckland City Centre will not only loo...
IHG Signs Two New Hotels in Saudi Arabia Following Announcement of Office in Riyadh
IHG ® | January 22, 2020
IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has announced two new properties in the Kingdom of Saudi Arabia. Further strengthening its foothold in the luxury segment in KSA, IHG has signed a management agreement for InterContinental Dammam in partnership with Salem Mohammed Al Qahtani. To cater to the need for more branded midscale accommodation in Riyadh, IHG has also signed a management agreement for Holiday Inn Riyadh Al Malaz in partnership with Saleh Alsalamah and Partner Companies. The agreements were announced at Saudi Arabia Hospitality Investment Conference (SHIC) 2020 in Riyadh. Opening...
Live! by Loews – St. Louis, MO Appoints Executive Team for Hotel Opening
Live! by Loews – St. Louis | January 22, 2020
St. Louis, MO (January 22, 2020) – Live! by Loews – St. Louis, MO has announced a prestigious executive team to lead the 216-room property to its opening next month. The esteemed lineup of curated hospitality veterans will lead day-to-day management operations for the eight-story hotel, which is a joint venture between Loews Hotel & Co., The Cordish Companies and the St. Louis Cardinals. Geneya Sauro, General Manager for Live! by Loews - St. Louis, MO joined Loews Hotels & Co. in 2001, and steadily progressed her career the past 19 years within the Loews family holding nearly every executive title in-house from Conference &...
Starting a Food Business? Hire Top-Notch Staff and Overcome Turnover
January 22, 2020
THE FOODSERVICE TURNOVER CRISIS Globally, the food & dining industry is going through a golden age. Restaurants are thriving, and the marketplace is booming with ambitious young entrepreneurs opening new dining concepts left and right. And while growth and job creation is great news for the industry, it’s also caused an alarming gap in the availability of good restaurant talent – who now have the ability to go wherever they want, whenever they want, and practically name their price. Estimates say that at the start of 2019, employee turnover rates for the foodservice industry were as high as 75%, meaning restaurants can expect to l...
Karim Tayach appointed as the new Cluster General Manager of Kempinski Properties in Doha, Qatar
Marsa Malaz Kempinski, The Pearl – Doha | January 22, 2020
Doha, 22 January 2020 - Kempinski Hotels has appointed Karim Tayach as the new Cluster General Manager of Marsa Malaz Kempinski, The Pearl – Doha & Kempinski Residences & Suites, Doha. He joins Kempinski from his most recent assignment as General Manager at The Ritz-Carlton, Bali. Karim brings to his new role a wealth of experience and expertise and will drive the performance of The Pearl island landmark and West Bay’s tallest residence tower to further growth and success. Coming from a successful hotelier family, he has been in the luxury hotel industry for more than 27 years and started his journey as a Corporate Managem...
Royal Sonesta Boston Appoints Blake Herring as Director of Sales & Marketing
Royal Sonesta Boston | January 22, 2020
Boston, MA - January 22, 2020 - Royal Sonesta Boston is pleased to welcome Blake Herring as the new Director of Sales & Marketing. In his new role, Herring is responsible for leading sales, catering, and marketing efforts at the riverfront, award-winning property. Herring joins the team from his most recent position at Loews Boston Hotel where he served as Director of Sales for the past four years. "I am excited to join Sonesta and the Royal Sonesta Boston family as Director of Sales & Marketing," Herring said. "I look forward to contributing to this outstanding hospitality brand and the hotel team’s success." Herring brings o...
Marriott Signs With Nahdet Al-Mashaer for World’s Largest Fairfield by Marriott Hotel in Makkah, Saudi Arabia
Marriott International | January 22, 2020
Marriott International, Inc. (NASDAQ: MAR) today announced that it has signed a landmark agreement with Nahdet Al-Mashaer to open a 2,600-room Fairfield by Marriott property in Makkah. The agreement is expected to deliver the first Fairfield by Marriott property to the Middle East and Africa region, create the largest Fairfield hotel in the world and bring one of the largest hotels to the growing religious destination of Makkah. Construction for the Fairfield by Marriott Makkah Al Naseem has already commenced and the hotel is slated to open in 2023. “We are thrilled to be working with Nahdet Al-Mashaer to create a distinctive Fairfield b...
RoomKeyPMS Celebrates Milestone 20-Year Anniversary
RoomKeyPMS | January 22, 2020
January 22, 2020 – Vancouver, BC – RoomKeyPMS is proud to celebrate its milestone 20th anniversary, marking two decades of leadership in hotel property management software. Since its software inception in 2000, RoomKeyPMS has built a cloud-based property management system that offers a complete suite of services, such as front office and property management, an online booking engine, housekeeping management, guest relationship management, rate shopping, and more. RoomKeyPMS is also now processing millions of transactions through its recently released payment processing solution, which was engineered specifically for hotels. RoomKey...
IHG’s 20 New Hotel Openings to Watch Out for in 2020
January 21, 2020
Our guests are at the centre of what we do at IHG, and we are committed to ensuring our guests receive the best experiences when they stay with us. To kick off the new decade, we are thrilled to announce 20 of our exciting new hotel openings in 2020. From exploring new emerging destinations to discovering neighbourhoods with a local lens – we have a destination for everyone. For more information on all openings for 2020 please email media@ihg.com Hot 2020 destination: Japan Hotel Indigo® Hakone Gora, Japan Opening date: Spring 2020 About: The first Hotel Indigo property to open in Japan, Hotel Indigo Hakone Gora will be a ...
Proper Hospitality Launches New Brand, Hotel June
Proper Hospitality | January 21, 2020
LOS ANGELES, Jan. 21, 2020 -- Today, Proper Hospitality co-founders Brian De Lowe and Brad Korzen announce the debut of their new brand venture: Hotel June. Set to open in spring 2020, the hotel is inspired by the soul and spirit of California, named to reflect new beginnings and a summer sensibility, year-round. The inaugural property on the Westside of Los Angeles is the first of several planned locations across the U.S. and abroad. Hotel June, which marks a new chapter for Proper, caters to travelers who have a passion for design, dining and community, all at an accessible price point. De Lowe and Korzen created Hotel June as the "every v...
Floating Luxury Hotels Coming to Qatar for FIFA World Cup 2022
ADMARES | January 21, 2020
Turku, Finland (January 21, 2020) --In preparations to host the 2022 World Cup, Qetaifan Projects, a Katara Hospitality owned company signed a memorandum of understanding with ADMARES; the world leader in alternative real estate with pioneering construction methods. Qetaifan Projects continues its series of local and international partnerships that would add to Qetaifan Island North and serve the tourism, hospitality, and entertainment sectors in Qatar. The Memorandum of Understanding includes the construction and operation of 16 floating hotels on the shores of Qetaifan Island North to provide accommodation for the masses within the fan vill...
4 Ways the Google Assistant Interpreter Will Drive Guest Satisfaction Scores, Boost Loyalty
Dave Berger | January 21, 2020
Investing in translation technology will facilitate accurate dialogues with the world’s 1.4 billion tourists arriving at hotel properties By Dave Berger 2019 is the year of “experiential travel,” with guests demanding more seamless, personalized and transformative stays. With the travel industry already achieving 1.4 billion international tourist arrivals worldwide (two years ahead of the 2020 prediction according to the UN World Tourism Organization), hoteliers need to address the most basic hospitality principle – hotel-to guest and guest-to-hotel communication. Today’s modern, mobile-dependent travelers expect a frictionles...
Park Hotels & Resorts Unveils The Reach Key West Following Multi-Million-Dollar Renovation
The Reach Key West, Curio Collection by Hilton | January 21, 2020
KEY WEST, Fla. - Following a multi-million-dollar renovation, the newest addition to Hilton’s upper upscale Curio Collection, The Reach Key West recently made its debut and will be the brand’s first property in the destination. The reimagined 150-room resort, owned by Park Hotels & Resorts (NYSE: PK), is positioned on the only natural sand beach in the southernmost tip of the continental U.S. in Key West. The resort also features a new oceanfront restaurant and bar, Four Marlins, with a completely modernized design that offers delicious cuisine amid sea breezes on the open-air wood deck. “The Reach Key West is a highly antici...
Cycas Strengthens European Operations With Four Executive Appointments
Cycas Hospitality | January 21, 2020
As Cycas continues to expand into new European markets, the hotel management company has boosted its regionally-based operational teams through four key appointments. Cycas hires two new Regional General Managers This month, Cycas welcomes two new Regional General Managers (RGMs) to support the company’s ambitious growth plans, including the opening of its first two French properties this autumn. France is now a major focus market for Cycas and, as RGM for France, Luc Vicherd will lead Cycas’s growing operations in the country. Luc joins Cycas from the successful French operator OLETIS, where he was Director of Operations for 12 ...
Al Bait Sharjah Appoints Albert Meow as Hotel Manager
Al Bait Sharjah | January 21, 2020
SINGAPORE (Jan. 21, 2020) — Al Bait Sharjah, the most recent debut from GHM, has named Albert Meow as hotel manager of the 53-key hotel that opened recently in a historic district of the United Arab Emirates’ (UAE) third largest city. From a foundation established by more than 20 years in the hospitality industry, Meow will oversee daily hotel operations and focus otherwise on sales and marketing. His near-term priority is a strategic planning project that will expand the property’s reach in local and international hospitality markets. “With Albert’s appointment, and in partnership with our collaborator Shurooq, we plan to re-...
Waldorf Astoria Beverly Hills Appoints Jacob Musyt as Director of Food and Beverage
Waldorf Astoria Beverly Hills | January 21, 2020
BEVERLY HILLS, Calif. – January 21, 2020 – Waldorf Astoria Beverly Hills is pleased to announce the return of Jacob Musyt to the world's leading luxury hotel brand. New to the Waldorf Astoria Beverly Hills, Musyt has been appointed the new director of food and beverage. Joining the executive team in the same role he served at the Waldorf Astoria Park City (Utah), Musyt will oversee the full food and beverage division of the hotel, including Jean-Georges Beverly Hills, The Rooftop by JG, Lobby Lounge, in-room dining, catering and banquet events. "It's been a goal of mine to return to the Waldorf Astoria/Hilton family," Musyt says, "I...
Radisson Hotel Group Appoints Two General Managers to Radisson Blu Hotels
Radisson Blu | January 21, 2020
Radisson Hotel Group today announces the appointment of Edean Kam to general manager of Radisson Blu Mall of America and Alex Francis to general manager of Radisson Blu Minneapolis Downtown. Kam and Francis each bring extensive management experience to their new roles with proven success overseeing four and five diamond hotels. “We are thrilled to welcome Edean and Alex into their new leadership roles at our Radisson Blu hotels in Minnesota,” says Elias Assaly, vice president, Managed Hotels, Americas, Radisson Hotel Group. “Although they have both led impressive careers working in hotels throughout the U.S., Edean and Alex embody t...
Noble Investment Group Acquires Hilton Garden Inn Charleston | Mt. Pleasant
Noble Investment Group | January 21, 2020
Atlanta, Georgia (January 21, 2019) – Noble Investment Group ("Noble") today announced the acquisition of the Hilton Garden Inn Charleston | Mt. Pleasant conveniently located between historic downtown Charleston, South Carolina and the beaches of Isle of Palms and Sullivan’s Island. Located at the base of the Arthur Ravenel Jr. Bridge, the Hilton Garden Inn Charleston | Mt. Pleasant provides direct access to Charleston’s Historic District and easy circulation to the area’s corporate, government, and leisure demand including Charleston’s top employers, the Medical University of South Carolina, the Boeing Company and Volvo. “T...
FOUND Hotels Partners With HIS to Implement Advanced Wi-Fi Network Capable of Catering to Latest Online Guest Needs
Hotel Internet Services, Inc. | January 21, 2020
Hotel brand catering to millennial travelers leverages Hotel Internet Services industry expertise to ensure seamless connectivity for all guest devices. SAN FRANCISCO — January 21, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been selected by FOUND Hotels to provide advanced Wi-Fi network functionality for its two recently opened locations in Chicago and San Francisco. Serving as a collection of authentic, locally driven properties that redefine the concept of luxury for modern-day travelers, FOUND Hotels can now ensure that guests staying at either ...
Hospitality Ventures Management Group (HVMG) to Operate New Embassy Suites by Hilton in Forsyth County, Alpharetta, Ga.
Hospitality Ventures Management Group | January 21, 2020
ALPHARETTA, Ga, (January 21, 2020)—Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel investment, ownership and management company, today announced it has been selected to operate the currently under-construction, 160-suite Embassy Suites by Hilton Halcyon Village Alpharetta on behalf of owners, Atlas Member Group of Alpharetta, LLC. The hotel is expected to open the beginning of 2021. “HVMG continues to excel in growing our portfolio of managed and owned hotels with locations ranging from city center to suburbs of major cities like this project to resorts across the United States,” said Robert Cole, presid...
