The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
GCommerce Replaces Traditional Agency Fees With Its Performance-Based Commission Model
GCommerce Solutions | December 10, 2019
Hoteliers will no longer be limited by their marketing budget and will have access to GCommerce’s full suite of services for substantially less than a travel agent commission GCommerce, a full-service digital marketing agency in the hospitality industry, announced today the launch of its performance-based commission model, replacing the traditional agency fee model. This offering allows GCommerce to leverage its full suite of services for the property to drive direct bookings and increase revenues, all for substantially less than a travel agent commission. “Hoteliers often reach out to us asking for help with their digital marketing...
Pacifica Hotels Acquires Best Western Seacliff Inn in Aptos, California
Pacifica Hotels | December 10, 2019
More recently, the 148-room property has been owned and managed by Frank E. Giuliani, Lori Giuliani; and Kathy Graff at The Bei Scott Company Pacifica Hotels, a family owned business with a proud legacy of owning and operating boutique hotels in coastal communities such as Half Moon Bay, Cambria, and Pismo Beach for over 40 years, is expanding further along the California Coast with the acquisition of the Best Western Seacliff Inn in Aptos, California. Frank Sr. and Colleen Giuliani, TJ and Shirley Scott and Norman Bei were key partners in the initial development and operation of the Seacliff Inn in the 1980’s. More recently, the prop...
Full Service Lord Nelson Hotel & Suites Deploys Maestro Cloud Property Management System Platform; Edging Out Five Other Vendors
Maestro PMS | December 10, 2019
Integrated Suite of Modules on One Database, Streamlined Operations, Mobile Apps for Staff and Guests, and Trusted 24/7 Support Drives Lord Nelson Hotel’s PMS Selection December 10, 2019 – Lord Nelson Hotel & Suites is an independently owned 262-room historic property with 12,500 square feet of meeting space in Halifax, Nova Scotia. In 2018 it completed a full renovation of its guestrooms, meeting space and common areas. The property benefited from a large increase in area tourism with new market segments and international guests. These factors made it clear to management that Lord Nelson’s legacy property management system (PMS)...
Royal Uno® All Inclusive Resort & Spa Set for December 2020 Debut Following Multimillion-Dollar Renovation
Royal Resorts | December 10, 2019
The Cancun Hotel Zone beachfront resort will offer a mix of 540 new rooms and one- and two-bedroom suites. Royal Resorts®, pioneers in Mexican Caribbean tourism, invites travelers to experience an “authentic Cancun” getaway with the announcement of Royal Uno® All Inclusive Resort & Spa. The Cancun Hotel Zone beachfront resort will open December 2020 following a multimillion-dollar renovation of the former The Royal Caribbean® and will offer an all-inclusive concept. Ushering in a new phase for the resort company, Royal Uno marks an expansion of Royal Resorts into the all-inclusive vacation market, offering exceptional exper...
Jumeirah Group Adds Capri Palace in Italy to International Management Portfolio
Jumeirah Group | December 10, 2019
Reopening as Capri Palace, Jumeirah in April 2020, the iconic island hotel offers 68 guestrooms. Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding, announced it has been appointed to operate and manage the renowned Capri Palace in Italy. Reopening as Capri Palace, Jumeirah in April 2020, this beautiful Italian property enjoys an idyllic location in bustling Anacapri; one of the most exclusive and unspoiled parts of the island. The hotel, founded by Tonino Cacace, stands high above the Gulf of Naples and fully embodies the Italian Dolce Vita; with an authentic Capri style and sea views. Designed ...
Drury Hotels Is Developing Its First Property in the DISNEY SPRINGS® Resort Area of Orlando, Florida
Drury Hotels Company | December 9, 2019
ST. LOUIS, Dec. 9, 2019 -- Drury Hotels Company is bringing a bit of magic to its guests. The company is developing its largest property to date, the Drury Plaza Hotel Orlando Lake Buena Vista, and will begin to welcome guests by spring 2021. The new property, located in the DISNEY SPRINGS® Resort Area in Orlando, Florida, is the company's first Official Walt Disney World® Hotel and the fourth Drury Hotel in the state. The entire project – which includes 604 rooms and more than 12,000 square feet of meeting space – will be complete by the end of 2021, with the first 264 rooms available by spring 2021. The new hotel will feature a host o...
HFTP and HSMAI Release Special Report, “Bringing Together Hospitality CMOs and CTOs”
HSMAI | December 9, 2019
Report details takeaways from European and North American ThinkTanks on the strategic Integration of marketing and technology This past year, Hospitality Financial and Technology Professionals (HFTP®) and Hospitality Sales & Marketing Association International (HSMAI) organized two gatherings of hospitality technology and marketing executives for an open discussion on the roles each group occupies within their organizations and how their responsibilities intersect. Resulting from these meetings is the just-released report: "Bringing Together Hospitality CMOs and CTOs: Takeaways From European and North American ThinkTanks on the Strate...
The Unbound Collection by Hyatt Brand Debuts in the United Kingdom With Opening of Great Scotland Yard
The Unbound Collection by Hyatt | December 9, 2019
Hyatt Hotels Corporation (NYSE: H) announced today the opening of the 152-room Great Scotland Yard hotel as part of The Unbound Collection by Hyatt. On the site of the former headquarters of the Metropolitan Police, the luxury hotel and adjacent five-story townhouse is the first by The Unbound Collection by Hyatt brand in the UK and the sixth to open in Europe. The opening follows a major restoration and full-scale renovation that breathed new life into one of London’s famous landmarks as it opens to the public for the first time in nearly two hundred years. As part of a collection of unique hotels each with their own distinct stor...
Marriott International Completes Acquisition of Elegant Hotels Group
Marriott International, Inc. | December 9, 2019
Marriott International, Inc. (NASDAQ: MAR) announced that it has completed its acquisition of Elegant Hotels Group plc. The announcement from Elegant and International Hotel Licensing Company S.à r.l. was issued over London’s Regulatory News Service earlier today. Full text can be found below: On 18 October 2019, the boards of Elegant Hotels Group plc (“Elegant”) and International Hotel Licensing Company S.à r.l. (“IHLC”), a wholly-owned indirect subsidiary of Marriott International, Inc. ("Marriott"), announced that they had reached agreement on the terms of a recommended all cash offer to be made by IHLC for the entire issued...
Hyatt Hotels Signs With Reitir to Develop First Hyatt Branded Hotel in Iceland
Hyatt Centric | December 9, 2019
Expected to debut in 2022, the Hyatt Centric Reykjavík will offer 169 guestrooms located on Laugavegur, the main street of Reykjavík Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a franchise agreement with H176 Reykjavík ehf, a fully owned subsidiary of Icelandic real estate company Reitir fasteignafelag hf, to open the first Hyatt branded hotel in Iceland. Expected to debut in 2022, the 169-room Hyatt Centric Reykjavík will bolster Hyatt’s lifestyle portfolio and the Hyatt Centric brand’s presence in Europe. Hyatt Centric Reykjavík will offer modern accommodations, three food and b...
Ponte Vedra Beach Resorts Names Craig Schoninger as Director of Sales & Marketing
Ponte Vedra Inn & Club | December 9, 2019
Ponte Vedra Inn & Club and The Lodge & Club Ponte Vedra Beach, which comprise the luxury oceanfront experience known as Ponte Vedra Beach Resorts, proudly announce the promotion of Craig Schoninger to Director of Sales & Marketing. In this role, Schoninger will be responsible for generating maximum revenue through developing and executing marketing strategies that will drive sales for each unique property. “Craig’s 20+ years of experience in luxury resort sales and marketing makes him uniquely suited for this new role,” said Michael Gordon, General Manager of Ponte Vedra Inn & Club. “We look forward to seeing his co...
You Shouldn’t Have Told Me That
Shep Hyken | December 5, 2019
By Shep Hyken The other day I went out to breakfast with some friends. There were eight of us, so we needed two tables pushed together. The restaurant was crowded. The hostess pointed to a table and said when that party got up, we could have their table and the table next to them, which was empty. It looked like they were almost finished with their breakfast, but we had no idea how long that might be. I noticed that on the other side of the occupied table there was another empty table. It looked like there was enough room to bring that table over to the empty one she was holding for us. I asked if she could do that. Her response was, ...
Women in C-Suite: Navigating Invisible Obstacles
Juliette Boone | December 5, 2019
By: Juliette Boone, Boulder “Rather than a glass ceiling, many female executives are forced to navigate an invisible obstacle course of workplace and professional barriers to advance in the industry.” In 2013, some colleagues and I published a research study in the Cornell Hospitality Quarterly concerning the lack of advancement of women into the C-Suite in the hospitality industry. Our work was borne out of a curiosity about the reported career obstacles that modern female executives faced. In the present era of “Me Too,” it seems appropriate to revisit that research to shine a light again upon the issues that might hold women ...
Hotel and Travel Tech Game Changers 2020 Report: Now Accepting Submissions
Puzzle Partner | December 5, 2019
Technology brands interested in being featured are invited to submit their latest innovations for the upcoming report presented by Puzzle Partner Puzzle Partner, the most trusted B2B travel and hospitality technology marketing agency, today announced that submissions are now being accepted for the upcoming Hotel and Travel Tech Game Changers 2020 Report. “We want to recognize the trailblazers and creators who help shape the future and who inspire the next generation,” explains Alan Young, Founder & CEO of Puzzle Partner. “Our industry is undergoing a sea of change on so many fronts, and this report is our opportunity to hi...
China’s Hotel Construction Pipeline Has Grown to Record High
Lodging Econometrics (LE) | December 5, 2019
December 05, 2019 – PORTSMOUTH, NH – Analysts at Lodging Econometrics (LE) report that at the end of the third quarter of 2019, China’s total construction pipeline has grown to 3,380 projects/628,972 rooms. Currently, the country has 2,548 projects with 438,797 rooms under construction with projects scheduled to start construction in the next 12 months at 404 projects with 85,026 rooms. Projects in the early planning stage have 428 projects/105,149 rooms. Hotel development continues to thrive despite the continued economic struggles in the region and the on-going trade and tariff disputes with the United States. In the third quarter,...
Most Companies Host Their Holiday Parties in January, According to Tripleseat’s Recent Survey
Tripleseat | December 5, 2019
Award-winning hospitality software company releases top trends for venue bookings around this holiday season CONCORD, Mass., Dec. 5, 2019 -- Tripleseat, the leading web-based sales and event management platform, released today a holiday booking trend report highlighting the most popular days of the week, month, specialty cocktail, theme, among others. In surveying event and sales managers at venues using their software, Tripleseat found that majority of companies wait to hold their holiday company parties until January and most are scheduled on either Thursday or Saturday. With the mission to better understand how companies are plannin...
Meet HSMAI’s Top 25 Extraordinary Minds of 2019
HSMAI | December 5, 2019
The Hospitality Sales & Marketing Association (HSMAI) is thrilled to recognize the brightest minds in the hospitality industry with the 2019 HSMAI Top 25 Extraordinary Minds in Sales, Marketing, and Revenue Optimization. These professionals have been selected by a panel of senior industry executives and will be celebrated at the Adrian Awards Dinner Reception and Gala and at a private reception on January 22, 2020, at the New York Marriott Marquis. HSMAI’s Top 25 Extraordinary Minds have shared innovative ideas and achieved exceptional results in the preceding 18 months. Each of these individuals has exemplified leadership and bril...
Montage Kapalua Bay Appoints Eric Faivre as Executive Chef
Montage Kapalua Bay | December 5, 2019
KAPALUA BAY, Hawaii (December 5, 2019) – Montage Kapalua Bay has announced the appointment of Eric Faivre as executive chef. With over thirty years of culinary experience at luxury resorts throughout Hawaii, Asia, and Europe, Faivre will be responsible for leading the resort’s culinary operations. He will work closely with local farmers and vendors to source fresh and seasonal products, create new menus for the resort’s dining venues, including Cane & Canoe, The Hideaway, and Cliff House, and manage the culinary team. “I am delighted to welcome Eric Faivre to Montage Kapalua Bay as our executive chef,” said Richard Holtzman, ...
Rosewood Mayakoba Unveils 20 Million Dollar Transformation
Rosewood Mayakoba | December 5, 2019
A new destination for wellness and luxury emerges amidst the emerald jungle and white sand beaches of Riviera Maya with the unveiling of Rosewood Mayakoba, fresh from a total transformation of its 129 on-property suites, introduction of eight dedicated Wellness Suites, fully enhanced three- and four-bedroom Presidential Suites, and debut of Zapote, an innovative bar experience showcasing the deep culinary traditions of Mexico. Following an investment of over $20 million, these extraordinarily reimagined accommodations and offerings reflect a fresh, modern take on Mexican craftsmanship, a holistic approach to wellness and interactive guest exp...
Sheraton Panama City Beach Golf & Spa Resort Welcomes David Griffin as Director of Sales & Marketing
December 5, 2019
Northwest Florida’s most celebrated resort, Sheraton Panama City Beach Golf & Spa Resort (formerly known as Sheraton Bay Point Resort), proudly introduces David Griffin as its new director of sales & marketing, selected to lead all sales and marketing efforts as the iconic destination unveils a complete restoration and new name following the October 2018 impact of Hurricane Michael. Griffin brings nearly 35 years of hospitality experience, touting an impressive career with time spent in both the operational/general manager and sales & marketing capacities. “David’s impressive history of motivating sales teams and signific...
Hotel Equities Celebrates Groundbreaking of New Towneplace Suites by Marriott in Tehachapi, California
Hotel Equities | December 5, 2019
Atlanta, GA – December 05, 2019 – Today, Hotel Equities (HE) announced construction is underway on the new TownePlace Suites by Marriott in Tehachapi, CA. Hotel Equities will manage the hotel, developed and owned by California-based H2H Asset Group. The hotel site, located on Magellan Drive in Tehachapi, is part of a planned business park situated just one block from Adventist Healthcare in Tehachapi. The hotel site has easy access from Exit 149 on Highway 58. “We are proud to progress into the next phase of development for the TownePlace Suites Tehachapi,” said Greg Presley, vice president of business development for HE. “We ini...
Paramount Hotel Group Adds Towneplace Suites by Marriott in Clinton, New Jersey to Management Portfolio
Paramount Hotel Group | December 5, 2019
Clinton, NJ – December 5, 2019 – Paramount Hotel Group, a full-service third party hotel management company, announced today that it has been awarded the management contract for the TownePlace Suites by Marriott in Clinton, New Jersey. David Hale, Vice President of Business Development at Paramount Hotel Group, made the announcement. The new 100-suite hotel offers studio, one-bedroom and two-bedroom suites with fully equipped kitchens, as well as separate living/working and sleeping areas. Guests can work and relax on their own terms in modern suites that feature full kitchens with stainless steel appliances and granite countertops, ad...
The Higgins Hotel & Conference Center Appoints Leadership Team Ahead of December Opening
The Higgins Hotel & Conference Center | December 5, 2019
NEW ORLEANS (Dec. 5, 2019) – The Higgins Hotel & Conference Center has announced the appointments of Daniel Rhodes as General Manager and Marc Becker as Director of Sales & Marketing. With a unique, 1940s-inspired theme and WWII artifacts incorporated throughout the property, The National WWII Museum’s Hotel will officially open its doors this December in New Orleans’ flourishing Arts and Warehouse District. “Daniel and Marc bring extensive industry experience to The Higgins Hotel,” said James Williams, The National WWII Museum’s Vice President of Sales. “With their passion for hospitality, we could not be more excited ...
HSMAI to Honor GCommerce With 5 Silver Adrian Awards for Outstanding Travel Marketing
HSMAI | December 5, 2019
Award Winners to be Celebrated at the HSMAI Adrian Awards Gala Tuesday, January 21, 2020, at New York Marriott Marquis NEW YORK, N.Y. (December 3, 2019) – The Hospitality Sales & Marketing Association International (HSMAI) will honor GCommerce with 5 Silver Adrian Awards for digital marketing excellence for its winning entry in the 63rd annual Adrian Awards, the largest and most prestigious global travel marketing competition. Catering to a wide variety of clients in the hospitality and tourism industry, GCommerce provides a customized, strategic, and client-focused approach to digital marketing. GCommerce provides digital marke...
