The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
The Hotel Group Awarded Management of Four Points by Sheraton Seattle Airport South
The Hotel Group | May 21, 2024
Seattle, WA — May 21, 2024 — The Hotel Group (THG), an affiliate of Hotel Equities (HE), and a leading national hotel management, development, and investment company, announced today the addition of the 225-room Four Points by Sheraton Seattle Airport South, to their portfolio. This strategic move represents continued expansion for THG and underscores its commitment to delivering exceptional guest experiences. “We are thrilled to be adding the Four Points by Sheraton Seattle Airport South to our growing portfolio and continuing to reinforce our presence in the Puget Sound market,” said Douglas Dreher, CEO & Principal of Th...
Extended Stay America Premier Suites Fort Myers – Airport Open in Florida
Extended Stay America | May 21, 2024
Charlotte, NC, May 21, 2024 — Extended Stay America®, the leading mid-priced extended stay hotel brand in the United States, announced today the opening of the Extended Stay America Premier Suites® Fort Myers – Airport in Fort Myers, Florida. Turnstone Group developed the property, which Sandpiper Hospitality will manage. The four-story, 124-room newly constructed Extended Stay America Premier Suites Fort Myers – Airport hotel features free Wi-Fi, complimentary healthy breakfast, premium cable, a fitness room, onsite guest laundry, outdoor pool with grill area and Extended Stay America Premier Suites' signature spacious lobby with ...
PM Hotel Group to Manage Staybridge Suites by IHG Tysons – McLean
PM Hotel Group | May 21, 2024
Chevy Chase, Maryland (May 21, 2024) — PM Hotel Group, a leading hospitality management company based in the Washington D.C. Metro Area, is pleased to announce the latest addition to its portfolio, Staybridge Suites by IHG Tysons in McLean, Virginia. The new partnership between PM Hotel Group and the ownership group is poised to enhance Staybridge Suites Tysons’ commitment to excellent service and accommodations for extended-stay travelers. "Our team is thrilled to expand our footprint in the Washington DC Metro area and to further our relationship with IHG Hotels and Resorts" said Joseph Bojanowski, president, PM Hotel Group. “P...
Transforming Your Hotel Website Into a Room-Selling Powerhouse
Cendyn | May 21, 2024
A hotel’s website has become a must for selling rooms online. It allows hoteliers to get direct bookings and to reduce the share of OTAs on their turnover. The final goal is to convince the traveler to book on your website and not elsewhere. That’s why, on your website, you must provide future customers with the most pleasant booking experience possible. This is done by providing relevant information to the internet user on your hotel website. Find below some elements that will allow you to better sell your rooms on your site. Connect a booking engine to your hotel website To sell your rooms on your website, you must have a bookin...
Adam Reson Promoted to Executive Chef at Fairmont Dallas
Accor Hotels | May 21, 2024
DALLAS - May 21, 2024 - Fairmont Dallas is proud to introduce Adam Reson as the hotel’s new Executive Chef. Chef Adam Reson’s culinary journey was first ignited with a childhood passion for cooking, sparking a fiery dream to become a master chef. A proud native of North Texas, Reson is on a relentless quest to elevate regional flavors, passionately sourcing the freshest ingredients from the fertile Texas Hill Country — juicy peaches, succulent stone fruits, and prime Texan-raised cattle and game. His dishes, while deeply rooted in Texan tradition, are infused with a vibrant International flair, thanks to his globe-trotting adventures,...
Shangri-La Muscat, Oman Appoints Joakim Velinder as New Director of Sales and Marketing
Shangri-La | May 21, 2024
Muscat, May 2024 - Joakim Velinder will assume the role of Director of Sales and Marketing for Shangri-La Muscat in Oman from 19th of May 2024. The Swedish national will join the leadership team at the iconic Shangri-La Barr Al Jissah and Shangri-La Al Husn, a complex boasting 640 rooms with 14 outlets, in their beautiful setting on the shores of the sparkling Gulf of Oman. Joining Shangri-La Group from the Hyatt Group, Joakim Velinder has distinguished himself as an award-winning and visionary leader in his field. After gaining early experience in Europe, his career has focused on commercial roles in the Middle East's hotel industry, ...
Stephane Massarini Appointed Managing Director for Rosewood Kauri Cliffs, Rosewood Cape Kidnappers and Rosewood Matakauri
Rosewood Hotels & Resorts | May 21, 2024
As Rosewood Hotels & Resorts® continues its thoughtful expansion, the brand is pleased to announce the appointment of Stephane Massarini as Managing Director of renowned New Zealand properties Rosewood Kauri Cliffs, Rosewood Cape Kidnappers and Rosewood Matakauri. Stephane has been with the Rosewood family since 2021 as Resort Manager of Rosewood Le Guanahani St. Barth in the Caribbean’s French West Indies. Stephane brings to his new role years of experience as a leader in the luxury hospitality industry, successfully managing and leading pre-opening projects and high-end properties with renowned international brands such as St. Regi...
Image Hotels Acquires Courtyard by Marriott North Charleston Airport/Coliseum
Courtyard by Marriott | May 21, 2024
North Charleston, SC – May 21, 2024 – Image Hotels, a fully integrated hotel development and management company based in Savannah, Georgia and operating through the coastal South since 1978, today announced the acquisition of the Courtyard by Marriott North Charleston Airport/Coliseum in North Charleston, South Carolina. Located at 2415 Mall Drive, the Courtyard by Marriott North Charleston Airport/Coliseum is just minutes from Charleston International Airport and offers guests convenient access to the North Charleston Coliseum and Performing Arts Center, the Charleston Tanger Outlets, the Charleston Area Convention Center, the Sout...
Kempinski Hotels Appoints Barbara Muckermann as Group Chief Executive Officer
Kempinski | May 21, 2024
Geneva, 21 May 2024 — Europe’s oldest luxury hotel group Kempinski Hotels announces today the appointment of Barbara Muckermann as Chief Executive Officer. Muckermann previously was responsible for leading Silversea Cruises (part of Royal Caribbean Group), the world’s largest ultra-luxury and expedition cruise line. She joins the iconic global luxury hospitality brand with 82 hotels in 36 countries at an exciting time, as Kempinski prepares for impressive growth in new regions worldwide and more spectacular properties on the horizon. Kempinski is proud of its 127-year tradition and the associated high standard of quality which the...
International Tourism Reached 97% of Pre-Pandemic Levels in the First Quarter of 2024
UN Tourism | May 21, 2024
International tourist arrivals reached 97% of pre-pandemic levels in the first quarter of 2024. According to UN Tourism, more than 285 million tourists traveled internationally in January-March, about 20% more than the first quarter of 2023, underscoring the sector’s near-complete recovery from the impacts of the pandemic. In 2023 international tourist arrivals recovered 89% of 2019 levels and export revenues from tourism 96%, while direct tourism GDP reached the same levels as in 2019. UN Tourism’s projection for 2024 points to a full recovery of international tourism with arrivals growing 2% above 2019 levels. In line with this, the...
Summer Travel Poll: 61% of Americans Likely To Travel for Leisure
AHLA | May 21, 2024
Inflation remains a significant obstacle to economic growth for the hotel industry WASHINGTON (May 21, 2024) – Sixty-one percent of Americans plan to travel overnight for leisure in the next four months and 34% of Americans expect to increase their overnight leisure travel this summer compared to last year, according to a new survey commissioned by the American Hotel & Lodging Association (AHLA) and conducted by Morning Consult. The poll found that 31% of Americans said they plan to increase their number of hotel stays this summer compared to last summer. Regarding business travel, 35% of Americans said they expect to take an ov...
From Paper to Platform: Future-Proof Your Procurement Team With Digital Transformation
Johannes Vocke | May 21, 2024
By Johannes Vocke, FutureLog Chief Financial Officer In an eye-opening survey by PwC, global procurement professionals have spoken when it comes to their digital transformation initiatives. By 2025, procurement departments have an average target of 72% digitalization, with efficiency, transparency, traceability, and cost savings as some of their main drivers. Procure-to-Pay (P2P) has also benefited the most from the digital transformation of any procurement process, ahead of areas like spend analysis and supplier management. This may be because recent reports cite that digital procurement can reduce processing costs by up to 50% and increa...
HFTP Announces 2024 Inductees to the Hospitality Technology Hall of Fame: Floor Bleeker and Terence Ronson; Honored at HITEC 2024 Next Month
HFTP | May 21, 2024
The industry icons will be recognized for their influential roles in advancing hospitality technology in a special presentation on June 25, 2024. Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce two champions of hospitality technology, Floor Bleeker and Terence Ronson, as the 2024 HFTP International Hospitality Technology Hall of Fame inductees, both recognized for their service in innovating hospitality in the EMEA and APAC regions respectively. Bleeker is Accor Group’s chief technology officer, leading and providing oversight of technology strategy for all of the group’s hospitality businesses around t...
U.S. hotel performance for April 2024 Shows Mixed Performance
CoStar Group | May 21, 2024
WASHINGTON – 21 May 2024 – The U.S. hotel industry reported mixed performance results from the previous month, but positive comparisons year over year, according to April 2024 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. April 2024 (percentage change from April 2023): Occupancy: 65.2% (+1.2%) Average daily rate (ADR): US$157.31 (+0.8%) Revenue per available room (RevPAR): US$102.51 (+2.0%) Among the Top 25 Markets, New York City experienced the highest levels in each of the three key performance metrics: occupancy (+2.8% to 84....
IHG Signs Three Staybridge Suites Across Europe
IHG | May 21, 2024
21.05.24 (London, UK): IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces its growth in the European upscale extended stay segment with the signing of Staybridge Suites Budapest - Parkside, Hungary; Staybridge Suites Antwerp, Belgium; and Staybridge Suites Belfast, Northern Ireland. The agreements demonstrate the continued popularity of the extended stay segment amongst owners and guests. They also reflect on the strength of IHG’s brand portfolio to deliver stays in the all-suites segment - ideal for guests seeking a more spacious or a longer stay experience. Staying true to the brand’s ethos, these...
PwC’s US Hospitality Directions – May 2024
PwC Hospitality Directions | May 21, 2024
Economic uncertainty, an upcoming election and geopolitical tensions to likely impact hotel performance through 2025 Growth in leisure demand has moderated for US hotels. Domestic travelers have continued to seek out experiences internationally and inbound international traffic has yet to recover to pre-pandemic levels. An increased appeal of short-term rentals by leisure travelers has contributed to moderating leisure demand for hotels. Individual business travel and group demand have continued to improve but have still not been able to offset the softening of leisure demand. As a result, occupancy levels have declined year-over-year in eac...
Oliver & Bonacini Hospitality Transitions All Restaurants, Catering, and Entertainment Venues Across Canada to Silverware POS
Silverware | May 21, 2024
The diverse portfolio of innovative dining experiences is now self-managing and maintaining their point-of-sale systems with upgrades that include mobile and online ordering and scan & pay for contactless payments Markham, Ontario, May 21, 2024—With an immediate need to update and standardize its point-of-sale systems across 30 restaurants plus event venues and other partners, and enable corporate to self-manage and maintain all systems, Oliver & Bonacini Hospitality (O&B) has transitioned to Silverware POS. Trusted by the most notable brands around the globe, Silverware develops enterprise point-of-sale solutions for larg...
Amadeus Elevates Hotel Operational Standards With Launch of New HotSOS Housekeeping
Amadeus | May 21, 2024
Innovations to the service optimization solution enable hotels to heighten operational excellence while prioritizing profitability May 21, 2024 – In an era defined by heightened guest expectations and evolving market dynamics, hotels face a dual challenge of delivering unparalleled service while ensuring sustainable profitability. As a global leader in hospitality technology, Amadeus is responding to the needs of hoteliers with the new HotSOS Housekeeping. The cutting-edge operations and housekeeping software intelligently leverage automation to drive the productivity needed to succeed in today’s competitive landscape. Build...
Crystal Springs Resort Re-Engages Maestro PMS’ All-In-One Multi-Property Solution to Boost Hotel and Spa Operations
Maestro PMS | May 21, 2024
After a brief hiatus, the premier golf and spa destination returns to Maestro PMS to improve on-property communications and unify operations; Visit Maestro in Booth #1844 at HITEC Charlotte MARKHAM, Ontario — May 21, 2024 — Nestled in the Appalachian Valley is the Crystal Springs Resort featuring two hotels – Minerals Hotel and Grand Cascades Lodge – 10 dining outlets, eight wedding venues, six golf courses, 30 meeting venues, and two luxury spas. In addition to these guest-experience venues are indoor and outdoor pools, a state-of-the-art sports club, unique culinary experiences, and signature events. Keeping track of these e...
Barclays Releases 2024 Travel Rewards and Loyalty Report
Barclays US Consumer Bank | May 20, 2024
Report reveals 76% of American travelers can't imagine taking the trips they do without rewards points or loyalty programs WILMINGTON, Del., May 20, 2024 -- Personal travel is top of mind for many consumers this year and rewards programs will make all the difference, according to a survey of 1,000 US travelers by Wakefield Research. At the start of National Travel and Tourism Week, the second annual Barclays US Consumer Bank's Travel Rewards and Loyalty Report provides fresh insights into what travelers care about related to loyalty programs and rewards in 2024. This report explores consumer attitudes, sentiments, and behaviors related to...
StanCraft-Led Investor Group Acquires Templin’s on the River in Post Falls, Idaho
StanCraft | May 20, 2024
POST FALLS, Idaho--StanCraft, a Hayden, Idaho-based private family of companies, in partnership with an investor group, proudly announce the acquisition of Templin’s on the River in Post Falls, Idaho. Founded in 1986, Templin’s is a 167-room waterfront hotel, bar and marina. With new, supportive ownership, the hotel will be upgraded throughout 2024 and 2025, building on its current features with updated amenities, landscaping, lighting, and guest room enhancements. All food and beverage offerings will also be enhanced and relaunched with a strong guest service culture. “We are excited to bring StanCraft back to Post Falls and ...
Americans Expect to Spend a Record-Breaking $221 Billion on Summer Vacations This Year
Allianz Partners | May 20, 2024
Allianz Partners USA's 16th Annual Vacation Confidence Index Projects Americans' Travel Spend to Reach All-Time High This Summer RICHMOND, Va., May 20, 2024 - Americans continue to signal that travel is splurge-worthy and are again setting new records for vacation spending in 2024. For a second consecutive year, Allianz Partners USA's annual Vacation Confidence Index* found that Americans' total spend on summer vacations is expected to remain north of the $200 billion mark, this year exceeding $221.6 billion. According to the travel insurance and assistance provider, Americans have more than doubled their projected summer vacation...
Why Hospitality Businesses Win by Putting People First – A Mindset Shift
EHL | May 20, 2024
In the hospitality industry, success lies in the ability to integrate strategic business practices with the unique demands of the sector. A people-centric approach should be at the heart of everything you do, both in terms of delighting your guests and attracting and retaining the best talent. However, all too often, the demands of running a business can get in the way. In this article, we explore the key challenges hospitality businesses face and the strategies they can implement to align corporate culture and human values. We also discuss some of the benefits they can achieve by successfully navigating the transformation to become a huma...
USALI 12th Revised Edition, Deep Dive: Highlights of Major Changes, Increased Transparency
HFTP | May 20, 2024
In the very near future, the lodging industry will have a brand-new edition of the Uniform System of Accounts for the Lodging Industry (USALI) — the 12th Revised Edition. This latest release has been meticulously updated with guiding principles to enhance transparency in reporting, broaden data sets to better inform decision-making, and align with contemporary practices. The revisions were written by the Global Finance Committee (GFC), a joint forum sponsored by Hospitality Finance and Technology Professionals (HFTP®) and the American Hotel and Lodging Association (AHLA). Members of the GFC consist of representatives from ownershi...
