The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
The Rainmaker Group, a Cendyn company, Receives Top Honor in Gaming & Hospitality Industry Awards
Cendyn | October 21, 2019
Cendyn’s newly acquired revenue management firm recognized for excellence in partnership, innovation and transformation by the gaming hospitality community Boca Raton, Florida – October 21, 2019 – The Rainmaker Group, a newly acquired Cendyn company, brought home top honors at Gaming & Leisure’s 2019 industry award ceremony, securing the “Platinum Award for Guest Valuation,” the organization’s top accolade recognizing exemplary commitment to transformation, innovation and partnership. This is the highest honor given out by the organization, whose awards are selected by the Gaming and Leisure Board, comprised of property l...
The Ritz-Carlton Debuts in the Heart of Pune, India
The Ritz-Carlton Hotel Company, LLC | October 21, 2019
The Ritz-Carlton Hotel Company, L.L.C today announced the opening of The Ritz-Carlton, Pune, the second hotel in India from the iconic luxury hotel brand. Situated in the heart of Pune’s captivating downtown and across from the prestigious Poona Golf Club, the hotel is ideally located for travelers seeking to take in the sights and unique experiences of this dynamic metropolis. With a storied history of nearly 1600 years, Pune is commonly referred to as the Oxford of the East and is considered the epicenter of academia in the country. Its carefully designed gardens, grand architecture and renowned museums, in addition to a diverse culinary ...
IDeaS Revenue Solutions Surpasses 4,000 Hotels in 60 EMEA Countries
IDeaS | October 21, 2019
From Amsterdam to the United Arab Emirates, IDeaS leads EMEA’s hospitality industry, providing automated, revenue-enhancing pricing and forecasting solutions Tweet This: @IDeaS_RevOpt continues massive growth across Europe & Middle East. 4,000+ hoteliers across the region choose elegance & simplicity of automated solutions tailored to achieve major revenue gains. Details: www.ideas.com/news #RevenueScience #revenuemanagement #hotelmanagement LONDON—Oct. 22, 2019—IDeaS Revenue Solutions, the world’s leading provider of revenue management software and services, announced today it surpassed expectations for growth in Europ...
The Resort at Pelican Hill Appoints Clayton van Hooijdonk As Director of Food & Beverage
The Resort at Pelican Hill | October 21, 2019
Newport Beach, California (October 21, 2019)- The Resort at Pelican Hill today announced the appointment of Clayton van Hooijdonk as Director of Food & Beverage, overseeing all restaurant, in-room dining and beverage operations at the luxury 504-acre Newport Beach property. “Van Hooijdonk brings over 25 years of hospitality industry experience to us at Pelican Hill “ said Managing Director, Tom Donovan. “We are looking forward to tapping into van Hooijdonk’s expertise and we welcome a new perspective, fresh ideas and contributions to our property. We continue to strive to develop unique menu concepts and dishes that will elev...
Opening a Pop-Up Store in a Hotel
Kacey Bradley | October 21, 2019
By Kacey Bradley Just over a decade ago, the idea of brick-and-mortar shops began to change. Instead of investing in one permanent location for their businesses, brand owners moved their store around as often as they liked through their pop-up shops. The idea of pop-up stores is still relatively new, but is becoming more popular each passing year. People of all ages want to stop by and check out what's on offer when a new store appears, which provides tons of opportunities to the shop and who they partner with. Hotels are jumping on board this trend by opening pop-up stores in their lobbies. Read on to learn how any hotel can operate...
What to Know About Wellness Travel Trends (And How They Influence Hospitality)
Nina Simons | October 21, 2019
Not so long ago, the hospitality industry was the one setting travel trends. The hotels and their offer defined what guests will do, while every country highlighted its greatest landmarks. But now, this situation has drastically changed. People are well-informed and know what they want to experience in their travels. So very quickly, travelers became the ones dictating the direction hospitality market will take and now the offer is richer than ever. Wellness travel trends have singled out as the ultimate experience offering an escape from the chaotic technological society. It is a perfect way to recharge and get in contact with nature and ...
October: A Month Dedicated to Cybersecurity
Vizergy | October 21, 2019
Halloween isn’t the only spooky theme in October. The witches, goblins, and ghouls have to share this month with something just as scary… cybersecurity hackers. Recognized every October, National Cybersecurity Awareness Month (NCSAM) is a collaborative effort between government and industry to raise awareness about the importance of cybersecurity and to ensure that all Americans have the resources they need to be safer and more secure online. Cybersecurity: What is it? Cybersecurity is the protection against the criminal or unauthorized use of electronic data. Cybersecurity threats can come from various channels, such as phishing attack...
Cendyn and SevenRooms Connect Hospitality Platforms
Cendyn | October 21, 2019
Boca Raton, FL. — October 21, 2019 — Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce an integration partnership with SevenRooms, a data-driven operations, marketing and guest engagement platform for restaurant, hotel F&B, nightlife and entertainment operators. The partnership empowers hotels to leverage the true revenue value of their best guests. With this integration, hoteliers can now see a guest’s total spend across the entire property, including in-house restaurants, nightclubs, bars and lounges in addition to room and spa spending. On the customer side,...
10 Items to Include in Your Hotel Marketing Budget
Stephanie Smith | October 21, 2019
By Stephanie Smith Now is the time to ask for funds for your 2020 hotel marketing budget. Here are some must-have digital marketing items to include and how to think through that process. Note for branded hotels: be sure you understand what the brand does for you, and what you need to handle at the hotel level. The brand sets aside funds for branding but generally does not make its way down to promote specific hotels. For Marriott, you have the option to opt into Marriott Digital Services. If you are a Hilton, you are automatically enrolled in Hilton Advance and can opt into Hilton Amplify and Elevate. Gather Reports and Analyze Tre...
Marriott International to Acquire Elegant Hotels Group Expanding All-Inclusive Platform
Marriott International | October 21, 2019
Marriott International (NASDAQ: MAR) announced today the company has reached an agreement with the board of Elegant Hotels Group plc (LON: EHG; “Elegant”) on the terms of a recommended all cash offer for Elegant. Under the terms of the offer, each Elegant shareholder would be entitled to receive 110 pence per Elegant share. The offer values the entire issued and to be issued ordinary share capital of Elegant at approximately £100.8 million ($130.1 million based on £1:$1.29). The offer price implies an enterprise value for Elegant of approximately $199.0 million based on Elegant’s total net debt of $68.9 million as at 31 March 2019 ...
Per Diem Rates: Current & Historical Trends
Chelsey Leffet | October 17, 2019
By Chelsey Leffet Government per diem rates are set for a number of locations, many applying to multiple regions or localities in each state. A per diem rate is made up of three components: a lodging allowance, meals allowance, and incidental expense allowance[1]; however, this article and the data presented below focus solely on the lodging allowance. The per diem lodging rates, which provide a maximum amount that a federal traveler can reimburse, are based on the costs of mid-priced hotels and are set annually by the U.S. General Services Administration (GSA). The following article examines the per diem trends of the top 24 lodging marke...
Radisson Brand Signs With Prospect Group to Make Russia Debut in Perm
Radisson | October 17, 2019
Radisson Hotel Group is proud to announce the signing of the first Radisson-branded hotel in Russia. Set to arrive in the Urals region of the country, the newly built Radisson Hotel Perm will have 150 rooms and is due to open in late 2021. This new signing brings the group’s Russian portfolio to a total of 39 hotels and 10,320 rooms in operation or under development. Last year, traffic at Perm International Airport reached 1.2 million passengers and continues to grow from both local and international destinations. It is rapidly developing as a destination for both leisure and business travelers. Elie Younes, Executive Vice President ...
Maya Hotels Opens Four Points by Sheraton Birmingham Homewood Following Conversion Renovation
Four Points by Sheraton | October 17, 2019
Maya Hotels today announced the opening of Four Points by Sheraton Birmingham Homewood. Catering to the needs of today’s everyday traveler, the hotel offers approachable design, stylish comfort and all of the brand’s popular extras including a 24-hour fitness center, heated pool, fast and free Wi-Fi throughout the hotel, and the Best Brews™ program. Four Points by Sheraton Birmingham Homewood, managed by Charlotte-based Maya Hotels, offers 108 spacious guest rooms, over 1,800 square feet of meeting space and a business center. Guests will enjoy full-service dining at the hotel pub and the brand’s signature Best Brews program, which o...
Vizergy Continues to Innovate Technology With Voice Search Optimization Enhancement
Vizergy | October 17, 2019
Vizergy, the hospitality industry’s leading provider in digital marketing and software solutions, continues to innovate by expanding the native functionality of the Vizergy Marketing System (VMS). This newest enhancement allows clients to optimize for voice search in an automated fashion using structured data, also known as schema markup. The structured data, which is in the latest JSON-LD format recommended by Google, enables rich results for your website and is embedded into website code to help it become more easily discovered by search engines and help optimize your website content for voice search. Voice search impacts SEO ran...
Lodging Interactive Becomes Sprout Social Agency Partner
Lodging Interactive | October 17, 2019
PARSIPPANY, NJ - October 17, 2019 - Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced it has become a Sprout Social Agency Partner. Through its commingle:engage Social Media Marketing division, the Company continues to expand its client base which includes hundreds of hotels, resorts, restaurants and spas around the globe. “We continue to invest heavily in ‘best-in-class’ technology platforms and partners that enable our clients and team members to remain at the forefront of social media marketing and engagement,” said DJ Va...
Wyndham Hotels & Resorts Signs With Image Developments to Develop Wyndham Garden Suites in Brisbane
Wyndham Garden | October 17, 2019
BRISBANE, Australia, Oct. 17, 2019 -- Wyndham Hotels & Resorts, the world's largest hotel franchisor with more than 9,200 hotels in more than 80 countries, has unveiled plans to introduce its Wyndham Garden® brand to Australia with the signing of a stylish new hotel in Brisbane. The 120-room Wyndham Garden Suites Spring Hill Brisbane, scheduled to open in September 2021, is a fresh and inviting new concept for Australian travellers featuring a collection of spacious suites for guests on both short and extended stays in the city. The new-build hotel is owned by Image Developments and will operate under a franchise agreement with Wyndha...
Generator Acquires Freehand Hotels for $400 Million
Generator | October 17, 2019
HONG KONG, CHINA - 17 October 2019 - Generator, whose design-driven affordable luxury has disrupted the hospitality industry across Europe since 2011, will now operate all four Freehand Hotels and their respective food and beverage outlets after purchasing the brand for $400 million this week. The acquisition led by London-based firm Queensgate Investments, which owns Generator, merges the original upscale hostel trailblazers and reaffirms Generator as a global pioneer in the hospitality industry. With Generator's storied success in Europe and Freehand's expertise in the U.S. market, this new merger marks a momentous milestone in the brand's...
Marriott International Purchases W New York – Union Square to Create W Brand’s Next-Generation Flagship in North America
Marriott International, Inc. | October 17, 2019
Purchase Marks New Chapter in Transformation Plan for Company’s Iconic Luxury Lifestyle Brand BETHESDA, M.D., OCT. 17, 2019 — Marriott International, Inc. today announced that it has purchased the 270-room W New York – Union Square in the heart of Manhattan’s dynamic Union Square neighborhood. The company paid $206 million for W New York – Union Square, with plans for a significant renovation. Marriott International will transform the existing hotel into a cutting-edge W Hotels showcase, advancing the company’s strategy to redefine and reinvigorate the brand in North America. “There’s no better place than New York City to re...
Bay State Linen Implements InvoTech Laundry System to Better Serve Clients
InvoTech Systems | October 17, 2019
Bay State Linen implements the InvoTech Laundry System to Manage Customer Accounts and Increase Profitability LOS ANGELES, CA – October 17, 2019 -- InvoTech Systems Inc. announced the recent implementation of its Laundry System at Bay State Linen in Brockton, Massachusetts. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Bay State Linen manages the Laundry inventory for more than 4,000 items daily, a...
Major Enhancements to Guestfolio CRM: Advanced Guest Profile Management
Casey Munck | October 17, 2019
Guest profiles are the heart of personalization and stellar service. That’s why we’re pumped to share that the latest release of Guestfolio CRM is packed with an enhanced set of abilities for guest profile management, allowing you to master your database and serve clients more intelligently and faster. These enhancements give your hotel the power to better manage and target current and potential guests, while providing a more personalized experience on-site. We will begin the rollout of these new features on October 15, turning them on for all customers across the next week or so. If you’d like to try out the new Profiles sooner, ...
Davidson Hotels & Resorts Unveils Property-Wide Renovation of Sheraton Kaua’i Coconut Beach Resort
Sheraton Kaua’i Coconut Beach Resort | October 17, 2019
KAPA’A, HAWAII (October 17, 2019) – Sheraton Kaua’i Coconut Beach Resort makes its debut on the Hawaiian island of Kaua’i following a property-wide transformation, unveiling 314 redesigned guest rooms, a brand-new arrival experience, oceanfront bar and restaurants, fully reinvented public spaces, a reenergized pool scene, and fresh programming. Centrally located on Kaua’i’s East Side, the newly flagged resort offers unrivaled access for exploring the Garden Island from the spectacular scenery of the North Shore to the sunny beaches of the South Shore. “The new Sheraton Kaua’i Coconut Beach Resort celebrates the breathtaking...
AHLA Joined Secretary of State Hughs to Combat Human Trafficking in Texas
AHLA | October 17, 2019
Austin, TX (October 17, 2019) – As the hotel industry continues its fight against human trafficking, the American Hotel & Lodging Association (AHLA) co-sponsored the Texas Businesses Against Trafficking (TBAT) Partnership Forum at the State Capitol, hosted by the Secretary of State Ruth R. Hughs’ Office. The event, which brought together government officials and industry partners in a shared mission, marked the next stop in a nationwide tour of No Room for Trafficking regional events to raise national awareness of the industry’s long-standing legacy and commitment to preventing human trafficking. In alignment with the event, AHLA...
Three Steps to Curating Your Hotel’s Social Influencer Strategy
NextGuest | October 17, 2019
Travel influencers are having a moment. With the ability to showcase stunning photography and lesser-known parts of the world, social media is the perfect platform for avid travelers to gain a following. This provides the perfect opportunity for hotel brands to partner with influencers and tap into those audiences in order to reach ideal guests. Don’t know where to start? Read on to learn our three steps for getting your influencer strategy in place. Identify The first step for your hotel is to find the influencers that you want to work with. A great place to start is on Instagram or YouTube. Search relevant hashtags ...
Remaining Relevant in the Age of Airbnb
Travel Outlook Hotel Reservations Call Center Services | October 17, 2019
By John Smallwood, CEO, Travel Outlook Help travelers identify with your brand on an emotional level Noted Harvard Business professor Theodore Levitt once said that “People don’t want a quarter-inch drill. They want quarter-inch holes.” This expression gets to the heart of marketing and the desire not just to sell but to gain and foster a customer. Defining products or services as being defined by their practical use has since been seen as a critical feature in how advertisers go about selling. But in addition to their practical use, Levitt also wanted advertisers to focus on the customer and their needs, rather than just see them ...
