The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
PM Hotel Group Adds Hyatt Regency Fairfax to Management Portfolio
PM Hotel Group | October 8, 2019
CHEVY CHASE, Md., Oct. 8, 2019 - PM Hotel Group, one of the nation's leading third-party hotel management companies, is proud to announce they are expanding their relationship with Hyatt Hotels Corporation and assuming management of the 316-room Hyatt Regency Fairfax. This signals the continued evolution of the company's portfolio which now includes 2 Hyatt brands, a collection of independent and historic properties and 20 distinct Hilton and Marriott brands. Hyatt Regency Fairfax "Hyatt Regency and the brand's commitment to caring for its people – both guests and team members – are perfectly aligned with our values at PM Hotel Grou...
ProfitSword Adapts to Ongoing Market Growth With Appointments of Chief Operating Officer and Director of Technology
ProfitSword | October 8, 2019
Leading provider of data management solutions appoints John Crutchfield as COO and Sean Hoggard as DOT to further maximize expansion opportunities and innovation. ORLANDO, Fla. – (October 8, 2019) – ProfitSword, hospitality’s premier developer of business intelligence and data integration software, has announced the appointments of John Crutchfield as Chief Operating Officer and Sean Hoggard as Director of Technology. The appointments come as a result of ProfitSword’s continued market expansion and increasing demand for its business intelligence and data management solutions. Crutchfield and Hoggard will both serve vital roles in f...
Fuel’s Stuart Butler Selected to Participate as Expert Panelist at Triptease Direct Booking Summit Miami
Fuel | October 8, 2019
Fuel COO to weigh in on budget considerations during discussion on how hoteliers can optimize their return on investment in direct booking strategies Myrtle Beach, SC - October 8, 2019 – Fuel, the premier provider of hotel marketing software and digital agency services for the hospitality sector, has announced that Stuart Butler, the company’s COO, will serve as an expert panelist at the Triptease Direct Booking Summit, scheduled for October 22-23 at the Loews Miami Beach Hotel. The two-day summit, which is one of four global events, brings hoteliers together to strategize, network and drive the direct booking movement forward. The age...
2019 HVS Lodging Tax Report – USA
Thomas A. Hazinski | October 7, 2019
By Thomas A. Hazinski , Joseph Hansel State and local governments charge lodging taxes on the short-term stays at hotels, motels, bed-and-breakfasts, and other lodging accommodations. The rate of lodging taxes across the United States varies at a state, county, and city-level. Though the name of the tax may vary—lodging tax, transient tax, occupancy tax—the imposition of lodging taxes is a crucial funding source of revenue for a number of state and local governments. For example, average state lodging tax revenue grew at a rate of 2.92% from 2017 to 2018. Tax revenue from lodging comes from ad valorem lodging taxes and excise taxe...
Radisson Hotel Group Signs With Friedemann Kunz Family Foundation for New Radisson Hotel Rostock in Germany
Radisson | October 7, 2019
Brussels/Frankfurt - October 7, 2019 Radisson Hotel Group is proud to announce the signing of the first Radisson branded hotel in Germany. Located in the 800-year-old heart of the Hanseatic university city, directly in the seaport of Rostock, the property is set to open in Q3-2022. The new Radisson Hotel Rostock strengthens the group´s position in the region as part of its strategy to roll out further brands in Germany, a key focus country for our expansion with a remarkable development profile. As a destination with more than two million overnight visitors each year – while featuring maritime and high-tech industries, as well as the U...
Condé Nast Traveler Reveals Winners of the 2019 Readers’ Choice Awards
Condé Nast Traveler | October 7, 2019
The World’s Best Hotels, Resorts, Spas, Countries, Cities, Islands, Airlines, Airports, Trains, and Cruise Lines Ranked by 600,000 Readers New York (Oct. 7, 2019) – Condé Nast Traveler today announced the winners of its annual Readers' Choice Awards, ranking the best hotels, resorts, destination spas, countries, cities, islands, trains, airlines, airports, and cruise lines in the world. The Readers' Choice Awards are the longest-running and most prestigious recognition of excellence in the travel industry. In its first year as one global brand, Condé Nast Traveler combined the annual surveys in the U.S. and U.K. into one global Re...
Seminole Hard Rock Hotel & Casino Tampa Unveils $700 Million Expansion
Seminole Hard Rock Hotel & Casino Tampa | October 7, 2019
TAMPA, Fla. – Oct. 7, 2019 – In true Hard Rock style, Seminole Hard Rock Hotel & Casino Tampa officially unveiled its highly-anticipated $700 million expansion today following the brand’s signature Guitar Smash and a high wire walk by the “King of the High Wire,” Nik Wallenda. The Guitar Smash and hotel towers high wire walk kicked off a weekend-long celebration. “Seminole Hard Rock Hotel & Casino Tampa is already one of the largest and most profitable casinos in the United States,” said Jim Allen, Hard Rock International Chairman and CEO of Seminole Gaming. “The expansion will increase entertainment and dining opti...
AWH Partners Acquires Embassy Suites Laredo in Texas
AWH Partners, LLC | October 7, 2019
NEW YORK (Oct. 7, 2019) – AWH Partners, LLC, a privately held real estate investment, development and management firm, announces today the purchase of Embassy Suites by Hilton Laredo, a strategic acquisition for the company already well-versed in the ownership, renovation and operation of Embassy Suites by Hilton hotels. Located in downtown Laredo - the largest port along the United States-Mexico border - the 154-suite property is the only full-service, branded hotel in the market. Spire Hospitality, AWH’s full-service hospitality management company, is now managing the Embassy Suites Laredo and will begin implementing core strategie...
Hospitality Financial Leadership: How to Use 21-Point Flow Thru Inspection
David Lund | October 7, 2019
Just like your auto mechanic checks your car’s health you can completely review your hotel’s financial performance and get a clear reading on as many as 21 different flow thru performance points. Further to that you can even see what you need to do in most cases to correct the results! It’s what I call super revealing. And, the best point is you don’t need anyone’s help to do it because I’m going to give you the list! Flow thru is an essential concept to understand. If you are new to the idea read, my blog on flow first. https://hotelfinancialcoach.com Checking performance is a step-by-step exercise and we start at the most vit...
Woodmont Lodging, Milestone Companies and Blue Vista Complete Joint Acquisition of New Fairfield Inn & Suites Pittsburgh Downtown
Woodmont Lodging | October 7, 2019
PITTSBURGH, Pa., Oct. 7, 2019— Woodmont Lodging, a leading hotel company, and Milestone Companies, a premier full-service real estate development company specializing in hotel assets, today jointly announced the completed acquisition of the 98-room Fairfield Inn & Suites Pittsburgh Downtown. Woodmont Lodging will provide asset management services, and Milestone Hospitality will deliver property management services to the newly constructed hotel. “We continue to seek premium-branded assets in compelling markets with multiple demand generators capable of better weathering any potential economic downturns,” said Elliott Estes, pri...
Vesta Hospitality Acquires Cannery Pier Hotel & Spa in Astoria, Oregon
Vesta Hospitality | October 7, 2019
Vancouver, Washington, October 7, 2019 – Vesta Hospitality announced today that it has acquired Cannery Pier Hotel & Spa, an independent luxury boutique property on Astoria, Oregon’s Columbia River Basin. The announcement was made by Vesta Hospitality Chairman & CEO Rick Takach. Built on the site of the former Union Fish Cannery, the Cannery Pier Hotel & Spa projects 600 feet into the Columbia River, offering guests unparalleled views of a real working river, as well as views of Cape Disappointment Lighthouse and nearby Washington. Each room has a private balcony and is lavishly appointed with a fireplace, hardwood floors a...
New Research Shows Fraudulent, Misleading Hotel Bookings Rob Consumers of $5.7 Billion Annually
AHLA | October 7, 2019
WASHINGTON (October 7, 2019) – The American Hotel & Lodging Association (AHLA) released new research that reveals online booking scams and dishonest marketing practices by fraudulent and misleading travel websites continue to deceive and confuse consumers. In fact, 23 percent of consumers report being misled by third-party traveler resellers on the phone or online, which amounted to $5.7 billion in fraudulent and misleading hotel booking transactions in 2018 alone. “The numbers we saw in this research are completely unacceptable. Consumers are being robbed of billions of dollars every year by bad actors,” said Chip Rogers,...
9 Travel Trends and Habits of Baby Boomers
Alan Young | October 3, 2019
By Alan E. Young Anyone who has watched Dirty Dancing remembers the iconic line, “Nobody puts Baby in the corner.” Well, hoteliers, what about baby boomers? Over the last few years, millennials have captured a great deal of attention across industries, with hospitality being no exception. Their unique travel behaviors and impressive buying power have generated sizeable interest from hoteliers around the globe, who are eager to tap into their psyche and earn the loyalty of this generational group. With that said, however, millennials only account for those born between 1980 and 1999. Although influential, they do not comprise t...
Curtain Bluff, Antigua Appoints Andrea Balladori as General Manager
Curtain Bluff | October 3, 2019
Antigua, West Indies (October 2019) – Curtain Bluff, a luxury fully inclusive resort in Antigua, is pleased to announce the appointment of seasoned hospitality professional Andrea Balladori as General Manager. A hospitality veteran, Andrea has more than 30 years in the hotel industry. Andrea joins Curtain Bluff after serving as the Executive Assistant Manager at Gayana Marine Resort in Sabah, Malaysia. He previously held positions at Grosvenor House Park Lane and Dukes Hotel in London, Careys Manor in Hampshire and back in his home country of Tuscany at Hotel Il Pellicano in Porto Ercole. Andrea brings his world-class expertise to Curtai...
Union Investment Rebranding Sofitel Berlin Gendarmenmarkt as Luc Following Renovation
MHP | October 3, 2019
Union Investment is completely revamping a 6,200 sq m hotel property on Gendarmenmarkt square in Berlin, thereby highlighting its commitment to this sought-after hotel location. The former Sofitel Berlin Gendarmenmarkt will be transformed into a new boutique hotel with the name Luc. The remodelling is planned to be completed by spring 2020. Munich Hotel Partners GmbH (MHP) will take over as franchisee and tenant, operating the hotel under the fast-growing Autograph Collection Hotels brand owned by Marriott International. The lease for the Sofitel Berlin Gendarmenmarkt expired on 31 August 2019. As part of the change of operator, several milli...
Radisson Hotel Group Signs With Augusta Capital to Debut Radisson Collection in New Zealand
Radisson Hotel Group | October 3, 2019
Singapore - October 3, 2019 Radisson Hotel Group today announced the introduction of stylish and sophisticated hospitality to New Zealand, with the signing of the country’s inaugural Radisson Collection hotel in Queenstown. The launch of Radisson Collection forms part of a strategic expansion of Radisson Hotel Group’s brands in New Zealand; the Group also recently announced plans to open its first Radisson Blu, Radisson RED and Park Inn by Radisson hotels in the country, giving guests a fresh choice of world-class accommodation. Scheduled to open in Q1, 2022, Radisson Collection Hotel, Queenstown will be a beautiful new boutique ho...
OYO Announces Partnership With Biz2Credit to Provide Small Business Financing Options to Hotel Owners
OYO Hotels and Homes | October 3, 2019
NEW YORK, NY, October 3, 2019 – OYO, the world's third-largest and fastest-growing chain of hotels, homes and spaces*, has partnered with Biz2Credit, a leading online financing resource for small businesses, to provide working capital and commercial real estate loans to existing and potential hotel partners across the United States. The partnership with Biz2Credit will aid its efforts to provide hotel owners with fast financing efficiently for a wide range of purposes, including renovation, redesign, infrastructure upgrade and investment in technology for improved revenue management and operations. “We are excited about partnering with...
Routier Unveils MessageHub™ for Hoteliers, a Centralized, Omni-Channel, AI-Powered, Guest Messaging and Communications Hub
Routier | October 3, 2019
Unified communications hub leverages AI to drive in-stay guest engagement and increase guest satisfaction, while streamlining hotel operational efficiencies. NEW YORK & TEL AVIV, October 3, 2019 — Routier, Inc., a leading provider of AI-enabled hotel operations, marketing and guest engagement solutions, today unveiled MessageHub™, a cloud-based unified communications platform that empowers hoteliers to truly connect, engage and communicate with their guests during their stay. With seamless integration to the hotel CRM, PMS and CRS, MessageHub™ enables multilingual, AI-driven, interactive two-way communication and provides a devic...
Remington Hotels Selects IDeaS to Enhance Revenue Optimization, Clarity and Control
IDeaS | October 3, 2019
From Napa to Key West, IDeaS unites Remington’s revenue management operations across its independent luxury hotels and resorts Tweet This: Remington Hotels has chosen @IDeaS_RevOpt to elevate its revenue strategy and unite its independent portfolio properties with advanced analytics www.ideas.com/news MINNEAPOLIS — Oct. 3, 2019 — IDeaS Revenue Solutions, the world’s leading provider of revenue management software and services, announced today it has implemented its G3 Revenue Management System (RMS) at Remington Hotels’ 12 independent luxury U.S. properties. After a thorough evaluation of leading RMS providers and solutions...
Carver Companies Launch New, Expanded Website With Interactive Capabilities for Clients, Consultants & Candidates
the Carver Companies | October 3, 2019
ATLANTA, GA – October 3, 2019 – The Carver Companies, the hospitality infrastructure powerhouse, recently introduced a new, more robust website, http://thecarvercompanies.com, featuring increased user capabilities, specific client and consultant pages, additional media resources and industry information. Overall, the original site was updated to be more user friendly with improved functionality and a wider breadth of information available for all audiences in a crisp, easy-to-read format. Since beginning in 2013 the Carver Companies’ business subsidiaries and offerings have increased and evolved so there was a need for each busine...
OYO Announces Partnership With Biz2Credit to Provide Small Business Financing Options to Hotel Owners
October 3, 2019
NEW YORK, NY, October 3, 2019 – OYO, the world's third-largest and fastest-growing chain of hotels, homes and spaces*, has partnered with Biz2Credit, a leading online financing resource for small businesses, to provide working capital and commercial real estate loans to existing and potential hotel partners across the United States. The partnership with Biz2Credit will aid its efforts to provide hotel owners with fast financing efficiently for a wide range of purposes, including renovation, redesign, infrastructure upgrade and investment in technology for improved revenue management and operations. “We are excited about partnering with...
Hyatt Regency Brand Debuts in Spain With Opening of Hyatt Regency Hesperia Madrid
Hyatt Regency | October 2, 2019
CHICAGO (October 2, 2019) – Hyatt Hotels Corporation (NYSE: H) announced today the opening of the fully renovated, 169-room Hyatt Regency Hesperia Madrid, marking the Hyatt Regency brand’s entry into Spain. Located on one of Madrid’s most iconic avenues, Paseo de la Castellana, the hotel aims to bring the Hyatt Regency brand’s signature intuitive services and energizing experiences to business and leisure guests alike. Hyatt Regency Hesperia Madrid is in close proximity to businesses, banks and embassies along with luxury retail shops and historic sites. Just 30 minutes from the airport and on the Gregorio Marañón Metro line, tra...
Real Hospitality Group Appoints Leadership Team for Renaissance New York Chelsea Hotel Opening Soon
Renaissance New York Chelsea Hotel | October 2, 2019
NEW YORK (Oct. 2, 2019) - The highly anticipated Renaissance New York Chelsea Hotel has announced the appointments of Chris Rynkar as general manager and Yelithza Gonzales as director of sales & marketing. The hotel will officially open its doors this fall as one of the tallest properties in Manhattan’s Flower District, rising 430-feet-high. Located on the site of the former Antiques Garage, a beloved indoor flea market, the impeccably appointed hotel is set to become the Chelsea neighborhood’s prime address and will offer guests a hidden oasis in a decidedly industrial neighborhood. “Chris and Yelithza bring extensive industry...
Mani Brothers Real Estate Group Acquires Hawaii’s Travaasa Hāna
Mani Brothers Real Estate Group | October 2, 2019
West Hollywood, CA — October 2, 2019 — Location! Location! Location! Mani Brothers Real Estate Group announces today the purchase of Travaasa Hāna, the beautiful 72-acre oceanfront resort boasting 75 private bungalows situated on Maui’s east coast, marking it the newest addition to the group’s expanding portfolio of luxury and lifestyle hospitality brands. “As we get to know the community of Hāna and the team at the hotel, we will continue to offer the authentic, upscale Hawaiian experience that Travaasa is known for,” said Gregory Day, President of Hospitality at Mani Brothers Real Estate Group. “The dedicated service vis...
