The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Paris Market Pulse 2024 – Going for Gold
Maxime Gauthier | May 20, 2024
By Maxime Gauthier, Alexandra Dumoulin The City of Light enjoys a well-balanced blend of business and leisure demand resulting in both a broad seasonality and strong average rates. Since 2015, Paris has faced multiple challenges which highly disrupted hotel performances. As the city was recovering from the 2015-16 terrorist attacks, the ‘yellow vests’ movement and pension reform strikes of 2018-19, as well as the transportation strike of 2019, the COVID-19 pandemic hit the world. The market has since shown remarkable resilience and has gradually recovered, reaching record levels of RevPAR in 2023. Despite and throughout this tumultuou...
Wyndham Hotels & Resorts Appoints Amit Sripathi Chief Development Officer
Wyndham Hotels & Resorts | May 20, 2024
Real estate and hospitality veteran to lead Wyndham's accelerating growth strategy PARSIPPANY, N.J., May 20, 2024 -- Wyndham Hotels & Resorts (NYSE: WH) appointed Amit Sripathi Chief Development Officer reporting to the Company's President and Chief Executive Officer, Geoff Ballotti. Sripathi will lead Wyndham's North American franchise sales team as they help hotel owners tap into the power of the world's largest hotel franchise company and its iconic brands. "Amit's deep experience in mergers & acquisitions and capital markets focused on the real estate and hospitality sectors at Deutsche Bank and RLJ Lodging are instrumenta...
Puerto Rico’s Former Verdanza Hotel to Join Hyatt Portfolio in 2025 Following $25M Renovation
Hyatt Hotels Corporation | May 20, 2024
The former Verdanza Hotel to join the Hyatt portfolio in 2025, marking the introduction of the Hyatt Centric brand in Puerto Rico CHICAGO (May 20, 2024) – Hyatt Hotels Corporation (NYSE: H) in collaboration with Interlink and Vivo Beach Club today announced plans for the first Hyatt Centric branded hotel in Puerto Rico. Hyatt Centric San Juan Isla Verde will be located in the buzzy Isla Verde neighborhood, one block away from Isla Verde Beach and walking distance to restaurants, shopping, historical landmarks and nightlife. The hotel is currently undergoing an ambitious $25 million dollar enhancement project to renovate all guestrooms...
DoubleTree by Hilton Malta Opening Marks Brand Debut on the Island
Hilton | May 20, 2024
New upscale hotel offers 485 elegant guest rooms, varied pools, exclusive dining experiences, and extensive conference and meeting facilities LONDON – Hilton (NYSE: HLT) today announced the debut of DoubleTree by Hilton Malta, marking the brand’s inaugural presence on the island. Located on the picturesque St. Paul's Bay in the Mediterranean, the 485-room beachfront hotel offers elegant guest rooms, exclusive dining experiences, multiple swimming pools and premier business meeting spaces. The property joins DoubleTree by Hilton’s fast-growing portfolio of 684 hotels worldwide. DoubleTree by Hilton Malta - Twin Superior Room with Se...
Hilton Partners With Romford South Ltd. to Debut Spark Brand in Europe
Hilton | May 20, 2024
Spark by Hilton London Romford set to open in the coming weeks LONDON, UK – Hilton (NYSE: HLT) today announced the European debut of its industry-disrupting premium economy brand Spark by Hilton, with the signing of Spark by Hilton London Romford. Set to open in the coming weeks, the 125-room property, signed as part of a franchise agreement with Romford South Ltd., marks Hilton’s entry into the premium economy segment in Europe. The signing follows the successful launch of the first-ever Spark by Hilton in 2023 – the fastest announcement-to-market brand in the company’s history. Since the first opening last October, the bran...
IHG Signs With Molo Hotel Group and Lighthouse Hotel Management for Three Hotels in Turks & Caicos
IHG | May 20, 2024
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announced three signings across its fast-growing global luxury and lifestyle portfolio in Turks & Caicos for InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants and Hotel Indigo. Developed in partnership with owner Molo Hotel Group and UK-based management group Lighthouse Hotel Management, both Slominski family owned companies, the resorts will mark IHG’s debut on the celebrated Caribbean island and are all poised to open by 2027. Set on Turks & Caicos’ picturesque Grace Bay, the properties will be brought to life by Gla...
Red Roof Inn Doswell-Kings Dominion Opens in Virginia
Red Roof | May 20, 2024
DOSWELL, VA., May 20, 2024 - Red Roof®, the leader in economy lodging, has announced the opening of the Red Roof Inn® Doswell-Kings Dominion at 16116 Theme Park Way in Doswell. Owner SJ Hotel LLC invested $1.2 million in renovations to the property, which included upgrading guest rooms and public bathrooms, installing new bedding and mattresses and a new coffee bar, new paint throughout the interior of the property and adding new vending machines. The 108-room Red Roof Inn Doswell-Kings Dominion offers guests free Wi-Fi, free coffee in the lobby and free expanded cable. Red Roof Inn Doswell-Kings Dominion is a pet-friendly hote...
Adam Patenaude Appointed President of Dreamscape Hospitality
Dreamscape Hospitality | May 20, 2024
Former Aimbridge Hospitality exec to lead Dreamscape’s management of diverse hotel and resort portfolio Dallas, TX — May 20, 2024 — Dreamscape Hospitality proudly announces the appointment of Adam Patenaude as its new president. With an illustrious career in hospitality management, Adam brings a wealth of experience and a proven track record of success to lead the day-to-day operations and executive team at Dreamscape Hospitality. In this pivotal role, Adam will leverage his extensive expertise to shape Dreamscape Hospitality’s trajectory as a hotel operator, driving strategic and profitable initiatives for the brand’s diver...
PTM Partners and DoveHill Capital Management Plan Summer Opening of Moxy St. Pete
Moxy St. Pete | May 20, 2024
PTM Partners and DoveHill Capital Management have announced the opening of the Moxy St. Pete, a new lifestyle hotel and social center of the city’s EDGE District PETERSBURG, FLA. (MAY 20, 2024) – PTM Partners and DoveHill Capital Management are proud to announce that Moxy St. Pete will open this summer, under management from the Wurzak Hotel Group. Located on Central Avenue, one of the most vibrant streets in Florida, the hotel will open as the new social hub of St. Pete. The newly built lifestyle hotel, thoughtfully designed by Storyn Studio for Architecture, will introduce 163 guest rooms and suites, a dynamic lobby featuring indoo...
Driftwood Capital Celebrates $40 Million Renovation of The Scottsdale Resort & Spa
Driftwood Capital | May 20, 2024
Scottsdale, Ariz. (May 20, 2024) – Driftwood Capital (“Driftwood”), a vertically integrated commercial real estate firm providing accredited investors opportunities to invest in hospitality assets, announces the completion of its $40 million renovation for the 278-key Scottsdale Resort at McCormick Ranch, a hacienda-style resort and the Phoenix area’s premier hospitality destination. Relaunched under the Curio Collection within the Hilton Worldwide portfolio of hotels and resorts, the AAA Four-Diamond resort is situated on 16 acres within the exclusive planned community of McCormick Ranch, just outside of Phoenix. Driftwood Hos...
Lodging Interactive Launches Next-Level Social Media Service To Drive Hotel Revenue
Lodging Interactive | May 20, 2024
Commingle Social Media Amplified enables hotels to capture new revenue opportunities that have been missed until now. Lodging Interactive, an award-winning digital marketing, social media, and guest review engagement agency exclusively serving the hospitality industry, today announced the rollout of Commingle Social Media Amplified, its next-level hotel social media marketing service. The service combines the agency's proven social media marketing expertise with its innovative Commingle360 landing page service to create a comprehensive solution that drives direct bookings and ROI tracking for hotels. “Most social media posts ne...
The Elms Hotel and Spa Appoints Mark Johnson as Director of Sales, Marketing and Events
The Elms Hotel and Spa | May 20, 2024
EXCELSIOR SPRINGS, MO (May 20, 2024) – The Elms Hotel and Spa, a part of the Destination by Hyatt portfolio, announces the appointment of Mark Johnson as the Director of Sales Marketing and Events. He will lead the hotel's sales and marketing initiatives, capitalize on revenue opportunities, and ensure that The Elms Hotel and Spa continues to exceed guest expectations. Johnson brings over twenty five years of extensive experience in the hospitality industry with a wealth of expertise in sales, business development, and hotel operations to the role. "Mark's appointment comes at a crucial time for the hotel as we continue to prioritize e...
Moxy Boulder Appoints Hotel Leadership Team Ahead of Opening
Moxy | May 20, 2024
Matthew Swisher will serve as GM (aka ‘Captain’), Katie Moermond as Director of Sales and Hannah Timm named Director of Food and Beverage Boulder, CO – May 20. 2024 – Vision Hospitality Group announced today the leadership team for the Moxy Boulder, the highly anticipated new hotel slated to open in May 2024 on “University Hill” near the CU Boulder campus. Matthew Swisher will serve as General Manager (known as “the Captain” at Moxy Hotels), Katie Moermond will serve as Director of Sales, and Hannah Timm will serve as Director of Food and Beverage for the property. All three are long-time industry veterans with experie...
NH Collection Helsinki Grand Hansa Debuts in Finland
NH Collection Hotels & Resorts | May 20, 2024
Located in a historic property in the heart of the Finnish capital, the new NH Collection Helsinki Grand Hansa offers a unique blend of rich heritage and modern hospitality. The property combines two historically significant buildings, the New Student House and Hotel Seurahuone, one of Helsinki's best-preserved heritage properties and the heart of Finnish culture and social life since the early 20th Century. Central and accessible, the hotel is a short walk from the most popular restaurants, shopping, cultural experiences, and museums in Helsinki. NH Collection Helsinki Grand Hansa combines all the characteristics for which the brand is...
Rentyl Resorts and Davidson Hospitality Group Partner to Manage First-Ever Embassy Suites Condo/Resort Project
DAVIDSON RESORTS | May 20, 2024
Kissimmee, Fla—May 20, 2024 – Rentyl Resorts and Davidson Hospitality Group have partnered on a first-of-its-kind condominium project with Embassy Suites. Embassy Suites by Hilton Orlando Sunset Walk is a five-building condominium project being developed by Sunset Walk Residences, LLC. Rentyl and Davidson will be responsible for the onsite management, sales, marketing, revenue and call center management of the units. Located at 3151 Sunset Walk Drive in Kissimmee, Florida, the project totals 317 units with options for either studio, one or two-bedroom condos ranging from 514 to 1,252 square feet. The first two buildings are scheduled t...
Ennismore Expands Its SO/ Brand With New Signing in Budapest
ENNISMORE | May 20, 2024
SO/ Budapest will bring style to the capital’s historic city centre when it opens in 2026. SO/ Budapest will be the brand’s first property in Hungary. Ennismore, the fastest-growing lifestyle and leisure hospitality company, announces the signing of SO/ Budapest, the brand’s first destination in Hungary. SO/ Budapest will open in 2026, following extensive refurbishment of both the exterior and interior of the building. SO/ Budapest will feature 350 rooms, including 56 suites and two presidential suites, which will take travelling in style to a new level. Inspired by the world of fashion and luxury concept stores, guestrooms at SO/ ...
Michael Anthony Joins Waldorf Astoria New York as Official Chef Partner
Waldorf Astoria New York | May 20, 2024
Renowned chef to bring decades of New York City dining experience to one of Manhattan’s most anticipated hotel reopenings NEW YORK – (May 20, 2024) – Today, Waldorf Astoria New York announces a culinary partnership with acclaimed Chef Michael Anthony – a name recognized for decades within the New York City dining scene. As Chef Partner, Chef Michael Anthony will usher in a new era of culinary excellence overseeing the signature restaurant dining experience and concept at Waldorf Astoria Hotels & Resorts' flagship property, which is expected to reopen later this year. Located at the corner of Lexington and 50th Street, W...
Soaring Passenger Traffic, Longer Stays: Mastercard Economics Institute on Travel in 2024
Mastercard Economics Institute | May 20, 2024
PURCHASE, N.Y. | MAY 20, 2024 – The travel sector in 2024 is breaking boundaries. Through March 2024, consumer spending on travel is robust with significant increases in passenger traffic, according to the latest global report from the Mastercard Economics Institute. Released today, “Travel Trends 2024” provides comprehensive insights into the evolving landscape of the travel industry across 74 markets. Despite fluctuating exchange rates and varying levels of affordability, the desire to travel remains stronger than ever. In 2024 the travel sector is flourishing, with nine out of the last 10 record-setting spending days in the glob...
Hospitality Financial Leadership: Putting a Dollar Value on a Hotel
DAVID LUND | May 20, 2024
By David Lund Determining the current selling or asking price for a hotel is a bit tricky. Compared to estimating the present value of a house it’s more like a detailed math exercise rather than a google search on Redfin. That’s what this piece is all about, how you can estimate the value, AKA sales price. Commercial real estate firms specializing in hotel valuations are what your bank is going to require that you use if you’re asking them for financing to buy a hotel. That makes sense because the bank will want to protect their interest. If you own a hotel and want to sell it you can go that route as well but it’s not like two ...
Maverick Hotels and Restaurants Adds The Last Hotel STL to Management Portfolio
Maverick Hotels & Restaurants | May 16, 2024
Chicago, Illinois, May 16, 2024 – Maverick Hotels and Restaurants announced today that it is now managing The Last Hotel STL, located in Saint Louis, Missouri. Maverick founder and CEO Robert Habeeb made the announcement. The Last Hotel STL is steeped in history and architectural richness and embodies the preservation, restoration, and reinvention of the International Shoe Company. Originally opened in 1909, the iconic building boasts elaborate stone carvings, ornate metalwork, and terrazzo floors all in the Neoclassical and Art Deco styles. By forging a marriage of historic details and modern interiors, The Last Hotel STL comes alive w...
5 Practical Ways To Create Instagrammable Spaces in Your Hotel
Debbie Miller | May 16, 2024
By Debbie Miller In the age of social media dominance, providing an experience that’s not only memorable but also shareable is crucial for attracting and retaining guests. You may have a highly engaged online audience along with numerous loyal in-person hotel patrons. But is that audience one-in-the same? Many social media users discover brands they follow online. This means most of your Instagram followers may have never set foot on property. Similarly, those who frequent your hotel may not feel naturally inclined to snap pictures to post on social media. So, what’s the solution? Bridge your Hotel’s Online and Office Experience...
CBRE Expects RevPAR Growth to Improve in H2 2024, Driven by Holiday and International Travel
CBRE Group, Inc. | May 16, 2024
Dallas – May 16, 2024 – CBRE expects revenue per available room (RevPAR) growth to improve in the second half of 2024, following a weaker-than-expected first quarter. CBRE’s latest forecast projects a 2.0% increase in RevPAR growth for 2024, down from the 3.0% estimated in February 2024. RevPAR is now expected to grow by 3% for the remainder of the year, driven by international tourists, holiday travel and limited supply growth. CBRE forecasts GDP growth of 2.3% and average inflation of 3.2% in 2024. The performance of the lodging industry is closely tied to the strength of the economy, as there is typically a strong correlation be...
Sporting Events Elevated Madrid Hotel Performance in April
CoStar Group | May 16, 2024
WASHINGTON – 16 May 2024 – Pushed by the Madrid Open and the UEFA Champions League quarterfinals, Madrid's hotel industry posted double-digit performance growth in April, according to preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. April 2024 (year-over-year % change): Occupancy: 79.5% (+6.6%) Average daily rate (ADR): EUR184.20 (+16.6%) Revenue per available room (RevPAR): EUR146.43 (+24.2%) The annual, two-week-long Madrid Open commenced late in the month and pushed Madrid’s daily occupancy to as high as 93.4% (Wednesd...
U.S. Hotel Performance Reports Higher Performance From Previous Week
CoStar Group | May 16, 2024
WASHINGTON – 16 May 2024 – The U.S. hotel industry reported higher performance from the previous week and positive comparisons year over year, according to CoStar’s latest data through 11 May. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 5-11 May 2024 (percentage change from comparable week in 2023): Occupancy: 66.1% (+2.1%) Average daily rate (ADR): US$162.14 (+4.4%) Revenue per available room (RevPAR): US$107.24 (+6.6%) Among the Top 25 Markets, San Francisco reported the highest year-over-year increases in each of the three key performance ...
