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TravelClick Announces Alternative Accommodations Solutions
TravelClick, an Amadeus Company | October 1, 2019
For years, TravelClick, an Amadeus company, has been helping hoteliers make smarter revenue management decisions thanks to an array of innovative business intelligence solutions. We’ve now unveiled a new platform designed to help hotels analyze the fierce competition that has grown out of the alternative accommodations market. We are giving them the tools they need to create strategies to address this competition head-on. The Alternative Accommodations Solution from TravelClick is engineered to help hotel leaders accurately analyze the impact that short-term rentals are having in their market. It also easily integrates with TravelClick s...
New York Marriott Marquis Appoints Nigel Boschetti as Executive Chef
New York Marriott Marquis | September 30, 2019
NEW YORK – (Sept. 30, 2019) – New York Marriott Marquis, in the heart of Times Square and Broadway’s bustling theater district, is proud to introduce Nigel Boschetti as executive chef. The award-winning chef now directs all culinary operations for the roughly 1.8 million-square-foot hotel, which includes overseeing the sous chefs at each of the property’s four dining outlets; bringing to life signature, flavorful dishes; handling all aspects of food and beverage for groups and events; and ensuring a high-quality service for which New York Marriott Marquis is known. “We’re thrilled to welcome Chef Boschetti to the New York Marri...
White Lodging Celebrates Topping Off of Austin Marriott Downtown
White Lodging | September 30, 2019
AUSTIN, Texas, Sept. 30, 2019 -- To celebrate the completion of its structural framework, Austin Marriott Downtown and White Lodging hosted a "topping-off" event in collaboration with local spirit masters Garrison Brothers Distillery. In place of raising the "final beam," the Austin Marriott Downtown will raise three Garrison Brothers bourbon barrels via crane on the hotel's rooftop to commemorate structural completion. Just like bourbon takes on the characteristics of the barrel and its environment, the Austin Marriott Downtown is taking on the spirit of Austin and the surrounding neighborhood in its fina...
IHG Signs Agreement With Nouh Mohamad Nouh and Partners Limited to Debut Voco in Jeddah
IHG | September 30, 2019
IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has signed an agreement with Nouh Mohamad Nouh and Partners Limited. for voco® Jeddah Gate. The latest signing underpinning IHG’s commitment to expand its footprint across the Kingdom. This marks the third voco® signing in Saudi Arabia in a span of 9 months and follows the recent announcement of signing of world’s largest voco® in Makkah. Expected to open in January 2021, voco® Jeddah Gate will be IHG’s sixth hotel in Jeddah and the fifth brand from the IHG family. The 681-key hotel will occupy a premium location in...
Now Available for Download: Hotelier’s Guide to 2020 Digital Marketing & Technology Budget Planning
NextGuest Digital | September 30, 2019
Budgeting season is a time to analyze your hotel’s marketing and technology initiatives from the previous year and set a new plan in action to start off 2020 on the right foot. When putting together your budget, think about upgrades your property needs to make regarding your digital technology and marketing strategy. It’s important to have an idea of where the industry is heading and keep forecasted trends for the upcoming year in mind when deciding how you want to allocate your marketing dollars. Budgeting should be looked at as more of an action plan to give your hotel a clear picture of where your money will be going each month and ...
Pegasus & Travel Tripper Hits New Milestone in Global Sales Division, Converting 52% of Corporate RFP Targets for Its 700 Partner Hotels for the
Travel Tripper & Pegasus | September 30, 2019
Company’s success in corporate and TMC/consortia sales helps partner hotels generate $300M+ in GDS bookings annually (LONDON) - September 30, 2019 — Pegasus & Travel Tripper, a leading hotel technology provider, set a new company record in September by converting 52% of its partner hotels’ new corporate RFP targets for the 2020 season. Each year, hotels compete to secure new RFP invitations from global corporations, which could result in lucrative corporate business from these firms for the coming year. Pegasus & Travel Tripper’s Global Sales team, which represents corporate and consortia strategic ...
Fairmont Zimbali Resort, Turns to Rainmaker, a Cendyn company, for Deeper Insights Into Their Business
Cendyn | September 30, 2019
Boca Raton, FL. — September 30, 2019 — Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce that Fairmont Zimbali Resort has selected Rainmaker’s comprehensive business intelligence solution, revintel®, to help them accelerate hotel growth through faster and easier access to the property’s data and analytics. Situated inside the exclusive Zimbali Coastal Estate, Fairmont Zimbali Resort is renowned for its breathtaking landscapes, pristine beaches, as well as offering leisure and business travelers from across the world the opportunity to experience unrivalled hospitali...
Marigot Bay Resort and Marina Welcomes Daniel Echasseriau as Director of Food & Beverage and Culinary Operation
Marigot Bay Resort and Marina | September 30, 2019
October 2019 -- Marigot Bay Resort and Marina on the Eastern Caribbean island of Saint Lucia, has appointed Daniel Echasseriau as Director of Food & Beverage and Culinary Operation at the stunning property. Mr. Echasseriau, who comes to Saint Lucia from St Peter’s Bay Resort & Residences and Port Ferdinand Marina & Residences in Barbados, brings over 26 years of experience to his position having enjoyed a distinguished career in the kitchen as an Executive Chef and in the last five years as Director of Food and Beverage at some of the best restaurants and hotels around the world. A native of Brittany, France, and the youngest of fiv...
New York Marriott Marquis Appoints Nigel Boschetti as Executive Chef
The New York Marriott Marquis | September 30, 2019
NEW YORK – (Sept. 26, 2019) – New York Marriott Marquis, in the heart of Times Square and Broadway’s bustling theater district, is proud to introduce Nigel Boschetti as executive chef. The award-winning chef now directs all culinary operations for the roughly 1.8 million-square-foot hotel, which includes overseeing the sous chefs at each of the property’s four dining outlets; bringing to life signature, flavorful dishes; handling all aspects of food and beverage for groups and events; and ensuring a high-quality service for which New York Marriott Marquis is known. “We’re thrilled to welcome Chef Boschetti to the New York Marri...
In Search of a New Hotel Revenue Stream
Paul West | September 30, 2019
by Paul West Once upon a time in the hotel business, someone connected the coaxial cable from the new cable company to their guest room televisions and began promoting their HBO and Showtime amenity to guests. Sounds funny now; but, even funnier because you can still find hotel/motel entrance signs as you drive around the country that actually still promote Free HBO and SHOWTIME. Those types of antiquated signs usually include a notice that also reads ALL UNITS AIR CONDITIONED. There was also a time when call accounting systems added 25%–45% to the cost of guest local/long distance calls yielding a nice chunk of change from a captive ...
The Best Western Aku Tiki Inn Appoints Kellie Gustin as New Director of Sales
Best Western Aku Tiki Inn | September 27, 2019
Daytona Beach, FL, September 27, 2019 --(PR.com)-- The Best Western Aku Tiki Inn is pleased to announce their new director of sales, Kellie Gustin. Ms. Gustin brings her experience and expertise to the Best Western Aku Tiki Inn. Her background includes a variety of roles at the Halifax Plantation Golf Club, the Daytona Beach Hilton, the Daytona Beach Resort and Conference Center and the Plaza Resort and Spa in Daytona Beach, Florida. During her 8-year tenure at the Plaza Resort and Spa, her developmental growth and past experience prospered into multiple leadership roles including Lead Banquet Supervisor, Convention Services Manager, and Grou...
Radisson Hotel Group Signs Deal to Enter New Zealand With Four New Hotels and Three Leading Brands
Radisson Hotel Group | September 27, 2019
Radisson Hotel Group has signed the biggest hotel management deal in 2019 in Australasia, as it prepares to enter New Zealand with four new-build properties comprising 777 keys and covering three industry-leading brands: Radisson Blu, Radisson RED and Park Inn by Radisson. Four agreements with subsidiaries of NZ Horizons Limited and Remarkables Hotel Limited, the privately-owned companies specializing in hotel development in New Zealand’s South Island, will lead to the launch of brand new Radisson Blu and Radisson RED hotels in Queenstown, and Radisson Blu and Park Inn by Radisson hotels at Lake Tekapo. The four new properties are sch...
Wyndham Hotels & Resorts Honors Hoteliers With Inaugural Awards
Wyndham Hotels & Resorts | September 27, 2019
World’s largest hotel franchising company recognizes exceptional franchisees with new Wyndham Humanitarian and Wyndham Developer awards LAS VEGAS, Sept. 27, 2019 – Wyndham Hotels & Resorts (NYSE: WH) – the world’s largest hotel franchising company with approximately 9,200 hotels across more than 80 countries – introduced two inaugural awards honoring franchisees who embody its mission to make hotel travel possible for all at its first global conference as an independent hotel company. The two new awards, The Wyndham Humanitarian Award and The Wyndham Developer Award, recognize franchisees who show leadership in each area b...
Circular Economy in the Tourism Sector
Dr Luciano Lopez | September 27, 2019
In order to survive the changing landscape of the tourism sector, firms will have to adapt to new trends and consumers' desires caused by the emergence of sharing economy companies By Dr. Luciano Lopez The economy was pictured until recently as linear, with a strong tendency to satisfy the consumers’ needs with brand new products, somehow to give them a feeling of exclusivity. However, a full range of environmental, socio-demographic and economic indicators, mostly alarming, rose the need to change our consumption and production habits. One of the main and current issues discussed in the media is climate change, of which principal so...
5 Ways to Deliver Better Service Just in Time for National Customer Service Week
Shep Hyken | September 27, 2019
By Shep Hyken National Customer Service Week is coming up soon. Every year it is the first full week in October. This is a week to celebrate and appreciate not only our customers, but also the people who make our customers happy. In fact, the original intent was to focus more on employees than customers, but I’m happy to celebrate both. In customer service, there are so many ways to do things right. In my speeches, I talk about the right way to manage first impressions, demonstrate knowledge, build rapport, ask the right questions and much, much more. I thought it would be fun to create a list of a few things that everyone should do r...
Trinity Stuart Breaks Ground on Raffles Boston Back Bay Hotel & Residences
Raffles | September 27, 2019
BOSTON, Sept. 27, 2019 -- Raffles Boston Back Bay Hotel & Residences broke ground yesterday, writing a new story for both the illustrious Raffles Hotels & Resorts brand and the City of Boston. Projected to open in early 2022, the 33-story, $400 million+ project will be the first mixed-use property in North America for the world-renowned and iconic hospitality brand. Raffles Boston Back Bay Hotel & Residences will be located at 40 Trinity Place, Boston, MA. The flagship North American property will be a welcoming oasis within the heart of the city, blending Raffles' sense of adventure, glamour and style, gracious and int...
The All-New Four Seasons Hotel Bangkok at Chao Phraya River Plans February 2020 Opening
September 27, 2019
BANGKOK, Sept. 27, 2019 -- With its grand opening just a few months away, the all-new urban resort of Four Seasons Hotel Bangkok at Chao Phraya River is now accepting reservations for arrivals beginning February 1, 2020. Set along 200 metres (650 feet) of uncluttered riverfront, architect and designer Jean-Michel Gathy has conceived a fresh landscape that integrates successive indoor and outdoor spaces through a series of cascading buildings, courtyards, terraces and water features across 3.6 hectares (9 acres) along Charoenkrung Road. "Sometimes dramatic. Sometimes intimate. But always charismatic," says Gathy of Four Seasons Hotel Ban...
Penn National Gaming’s Chief Financial Officer, William J. Fair, Announces Plans to Step Down
Penn National Gaming | September 27, 2019
WYOMISSING, Pa.--September 27, 2019 --Penn National Gaming, Inc. (Nasdaq: PENN) (“Penn National” or the “Company”) announced today that William J. (“BJ”) Fair, will be stepping down as Executive Vice President and Chief Financial Officer (“CFO”) at the conclusion of his current employment contract term, which expires March 31, 2020. Mr. Fair, who has served in his current role as CFO since 2017, joined Penn National in 2014 as Senior Vice President and Chief Development Officer. Mr. Fair has agreed to stay with the Company through the end of the first quarter 2020, which will allow time for the Company to conduct a formal s...
Pebblebrook Hotel Trust Completes Sale of Hotel Madera
Pebblebrook Hotel Trust | September 27, 2019
BETHESDA, Md.--September 27, 2019 --Pebblebrook Hotel Trust (NYSE: PEB) (the “Company”) today announced that it closed on the sale of the 82-room Hotel Madera in Washington, D.C. for $23.3 million to a third party. The sale price of $23.3 million reflects a 14.3x EBITDA multiple and a 5.7% net operating income capitalization rate based on the hotel’s operating performance for 2018. Based on the trailing 12-month period ended June 30, 2019, the contracted sales price reflects a 14.1x EBITDA multiple and a 5.9% net operating income capitalization rate. Following the sale of Hotel Madera, the Company has completed a total of $1.3 bil...
The Global Construction Pipeline Ascends to New Record Highs
Lodging Econometrics (LE) | September 27, 2019
September 27, 2019 – PORTSMOUTH, NH - Lodging Econometrics (LE) recently compiled construction pipeline counts for every country and market around the world. Their analysts state that the total global construction pipeline ascended to a record high of 14,051 projects/2,327,923 rooms, a 9% increase in projects and an 8% increase in rooms year-over-year (YOY). The report summarizes development in 176 countries worldwide. With the exception of Latin America, all regions of the globe either continued to set record high pipeline counts or have already settled into topping-out formations amidst concerns of a worldwide economic slowdown. The fa...
IHG Partners With JA Worldwide to Help Young People Build Skills and Experience in Hospitality
IHG | September 26, 2019
Announced ahead of UN World Tourism Day, partnership highlights opportunities available to young people in the tourism industry IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has today announced a global partnership with JA (Junior Achievement) Worldwide, one of the world’s largest youth-serving NGOs, which focuses on preparing young people for future employment and entrepreneurship. The year-long partnership will support more than 750 young people as they gain skills and experience in hospitality in nine major markets around the world, including the US, Canada, Mexico, UK, France, Germany, UAE, Japa...
InterContinental New York Times Square Names Gul Turkmenoglu New General Manager
InterContinental® Hotels & Resorts | September 26, 2019
New York (September 26, 2019) – InterContinental® New York Times Square is pleased to announce the appointment of hospitality veteran Gul Turkmenoglu to the role of General Manager. Turkmenoglu comes to InterContinental® New York Times Square with nearly 30 years of hospitality experience having spent the last 20 years in leadership roles. In her new role, Turkmenoglu will be managing all aspects of the hotel and its day-to-day operations including 603 guestrooms and four luxury suites as well as more than 10,000 square feet of meeting and event space. Turkmenoglu has hospitality in her blood, having watched her father serve as the Gen...
Radisson Hotel Group Signs With Europlan for New Radisson Blu Resort in Mazury Lakes, Poland
Radisson Blu | September 26, 2019
Brussels/Warsaw - September 26, 2019 - Radisson Hotel Group is pleased to announce an agreement with Polish hotel investor Europlan for a new Radisson Blu resort in Poland. Located in Mazury Lakes, a district known as the ‘land of a thousand lakes’, the Radisson Blu Resort, Ostroda Mazury Lakes offers the ultimate resort experience with its own marina and water park. The new property brings the group´s portfolio in Poland to 19 properties across five brands – including Radisson Collection, Radisson Blu, Radisson RED, Radisson and Park Inn by Radisson – and will strengthen the group´s position as the largest international operator fo...
Hotel Franchise Brand Management: What Role for the Brand?
Holden Madison | September 26, 2019
By Holden Madison Tess Mattisson, Senior Director of European Marketing for Choice Hotels International, oversees 400+ hotels and multiple franchise brands across Europe, the Middle East, and Africa regions: she has picked up a thing or two on hotel brand management in franchising. Moving Beyond: Your Brand and Butter Traditional brand names and logos are moving to a more mobile, personalized approach for franchisees. It starts with scalability – measuring and learning from new investments – and then taking those investments to the whole business. Scalability boils down to the services offered, and it’s not a one-size-fits-all...
