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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

A Look Ahead – The Lodging Conference 2019

Andrew Hazelton | September 18, 2019

By Andrew Hazelton and Matt Peterson Later this month the 25th Annual Lodging Conference will be held in Scottsdale, Arizona, an event that historically caps off the “conference year” for many in the hotel business. It is a time to reconnect with industry friends and colleagues, but it also gives us a few days to pause and reflect on the past year and speculate on the year to come. Heading into the event there are a number of agenda items that pique our interest, so let’s dive in. The State of the Union: Like many of those attending, we have a high level of curiosity as to how key leaders and economic experts feel about the ge...

Managing RevPAR for Profits

CBRE | September 18, 2019

By Robert Mandelbaum and Bram Gallagher Ph.D. Per the name, the historical role of revenue managers has been to maximize revenue - specifically rooms revenue or RevPAR. RevPAR growth is achieved by increasing occupancy and/or average daily rates (ADR). Basic economic theory says that prices influence changes in demand (rooms occupied).   Depending on the date and market conditions, an increase in ADR typically tends to mute, or reduce, changes in demand. Conversely, a lowering of ADR will most likely stimulate demand and increase occupancy. Historically, revenue managers have adjusted ADR to find the best mix of occupancy and ADR that...

YTL Hotels and Marriott International Sign Agreement to Bring the AC Hotels by Marriott Brand to Malaysia

YTL Hotels | September 18, 2019

New York, NY – September 18, 2019 – YTL Hotels and Marriott International have signed a Master Development Agreement to bring the AC Hotels by Marriott brand to Malaysia for the first time. The AC Hotels by Marriott brand will be exclusive to YTL Hotels for the whole of Malaysia. The signing of this agreement is one of many key milestones in the partnership between YTL Hotels and Marriott International as it continues to grow from strength to strength. AC Hotels by Marriott embraces European design and style across its international portfolio of distinctive properties in Europe and North and Latin America. Dato’ Mark Yeoh, Executiv...

Prince Waikiki Appoints Joy Tomita Anderson as Director of Sales and Marketing

Prince Resorts Hawaii | September 18, 2019

HONOLULU, September 11, 2019 – Prince Waikiki announced today the appointment of Joy Tomita Anderson as director of sales and marketing. An industry veteran with a strong presence in the Hawaii hospitality industry, Anderson will oversee all sales, marketing and public relations initiatives for the 563-room Honolulu hotel, including its signature 100 Sails Restaurant & Bar, expansive meeting and events space and the 27-hole championship golf course, Hawaii Prince Golf Club. “We are thrilled to welcome Joy to the Prince Waikiki family,” said Joshua Hargrove, general manager of Prince Waikiki. “Her expertise of the destination an...

The Colony Palm Beach Appoints Bruce Seigel, General Manager

The Colony | September 18, 2019

PALM BEACH (September 16, 2019) - The Colony Hotel is pleased to announce Bruce Seigel as the hotel’s new General Manager. Bruce joins the Colony after his most recent assignment as the General Manager of The Ritz-Carlton, Lake Tahoe where he led the Forbes Four Star, AAA Five Diamond property. In his new role, he will be responsible for overseeing all operations of the 89-room luxury boutique hotel including the newly launched CPB restaurant, the recently renovated Villas at The Colony, 3,000 square feet of meeting and event space, along with leading the long-standing legacy of community engagement at The Colony Palm Beach....

AI in the Hospitality Industry: Pros and Cons

Donald Fomby | September 18, 2019

By Donald Fomby Over the last several years, AI-powered technologies like voice- and text-enabled assistants and chatbots have become a usual part of our lives. In fact, we should be approaching the point where we would be totally okay with AI managing our homes. Even though sci-fi movies have led us to believe that AI’s ultimate purpose is to take over humanity, its main goal is to serve us and make our lives better. Serving people and providing them with pleasant hospitality as some of the goals of AI make it a perfect fit for the hospitality industry. So, instead of taking over and telling us what to do, AI can assist hospitalit...

The El Cortez Hotel & Casino Promotes Adam Wiesberg to General Manager

El Cortez Hotel & Casino | September 18, 2019

LAS VEGAS, NV (Sept. 2019) – The historic El Cortez Hotel & Casino in Downtown Las Vegas is thrilled to announce the promotion of Adam Wiesberg to general manager. Wiesberg has been a part of the El Cortez executive team since 2017, most recently as Assistant General Manager. Wiesberg began his tenure at the property as a blackjack dealer and moved his way up through the ranks of casino shift manager, director of marketing and most recently assistant general manager. “Adam is the right man for the job. He is made for this position and will continue to be a strong asset to the El Cortez’s future in Las Vegas,” said Kenneth Ep...

Maryland Hotel Partners Plan July 2020 Opening of New Microtel Inn & Suites by Wyndham in Gambrills, Maryland

Microtel Inn & Suites by Wyndham® | September 18, 2019

GAMBRILLS, MD (September  9, 2019) – Maryland Hotel Partners, a limited liability company based in Gambrills, MD, today announced the development of a new Microtel Inn & Suites by Wyndham hotel at 2525 Evergreen Rd. Gambrills, MD 21054 to be managed by Aimbridge Hospitality. Located at Waugh Chapel Towne Center, the 79-room hotel will feature a complimentary continental breakfast as well as an indoor heated pool and offer guests queen singles, double queen, and queen suite accommodations. The hotel will include a business center and a fitness center. Rooms will feature expanded television lineup, free high-speed wireless intern...

Crescent Hotels & Resorts adds Two NYC Hyatt Hotels to Management Portfolio

Crescent Hotels & Resorts | September 18, 2019

New York, NY (September 18, 2019) – The Hyatt Herald Square New York and the Hyatt Place New York/Midtown South are now being managed by Crescent Hotels & Resorts. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels and resorts throughout the United States & Canada. The Hyatt Herald Square New York is a stylish hotel in Midtown Manhattan, on 31st Street between Broadway and 5th Avenue. The Hyatt Place New York/Midtown South is just a few blocks north, on 36th Street between Broadway and 5th Avenue. Both Hyatt hotels are pet-friendly, feature on-site restaurants and markets with Gra...

NextGuest Wins Four 2019 Travel Weekly Magellan Awards

NextGuest Digital | September 18, 2019

NextGuest was honored with four awards in the Travel Weekly 2019 Magellan Awards. Each year, the Magellan Awards acknowledge the extraordinary travel professionals who provide the best products and services in the industry. We are pleased to be recognized among the top industry organizations and professionals. NextGuest received the following Magellan Awards: Gold Awards: Heritage Hotels Website: Heritage Hotels is a collection of New Zealand properties that each offer best-in-class Kiwi hospitality. To promote the brand’s 14 unique destinations and convey its unparalleled service, all while driving more direct bookings, NextGues...

Aspen’s Most Anticipated Hotel, W Aspen Is Now Officially Open Using the InvoTech Linen System

InvoTech Systems | September 18, 2019

W Aspen uses the latest RFID technology to track their high-quality linens from day one LOS ANGELES, CA – Date – InvoTech Systems Inc. announced the recent implementation of its Linen System at W Aspen & The Sky Residences at W Aspen, the highly anticipated new hotel and residence from the iconic luxury brand now open in Aspen, Colorado. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at W Aspen ...

The St. Regis Deer Valley to Undergo Multi-Million Dollar Renovation

The St. Regis Deer Valley | September 18, 2019

PARK CITY, UTAH - September 17 – The St. Regis Deer Valley, the award-winning mountain retreat located on the slopes of the Wasatch Mountains in Park City, will undergo a multi-million dollar refurbishment project that will begin in early October and finish in mid-December ahead of ski season. The re-imagination of the luxury hotel is inspired by the historical, physical and social aspects of the surrounding area, evoking a sense of place while incorporating state-of-the-art design elements. The hotel will remain open during the renovations. “We are so excited for this project and to offer our guests a refreshed and revitalized experie...

Banyan Investment Group Completes Acquisition of 101-Room Hotel Indigo Tuscaloosa Downtown in Alabama

Banyan Investment Group | September 17, 2019

TUSCALOOSA, Ala.--September 17,2019 --Banyan Investment Group, an Inc. 5000 recognized hotel investment and management company that acquires and manages select-service hotels in the United States, today announced that the company completed the acquisition of the 101-room Hotel Indigo Tuscaloosa Downtown in Ala. The company also will operate the hotel and oversee a $500,000 refurbishment of The Lookout, downtown Tuscaloosa’s only rooftop bar, along with the public areas of the hotel. This marks Banyan Investment Group’s ninth acquisition from its recently launched BIG Hotels LP I, LLC fund. “We continue to seek hotel acquisition oppor...

Radisson Hotel Group Set to Debut Radisson RED in Johannesburg With Planned 2021 Opening

Radisson RED | September 17, 2019

Brussels/Johannesburg - September 17, 2019 - Radisson Hotel Group, one of the largest and most dynamic hotel groups in the world, is pleased to announce the signing of its second Radisson RED in South Africa – continuing the brand’s fast growing African and global expansion. Scheduled to open early 2021, the Radisson RED Johannesburg Rosebank will arrive and shake up the hospitality industry in Africa’s second largest city. The hotel brings the group’s African portfolio to almost 100 hotels in operation and under development. Rosebank is one of the fastest-growing business precincts in Johannesburg, offering an ideal opportunity fo...

Cedar House Sport Hotel Implements Convenient and Secure Content Casting Abilities With BeyondTV GuestCast™ by Hotel Internet Services

Hotel Internet Services, Inc. | September 17, 2019

Trendy Californian property caters to guest expectations for access to streaming services on guestroom televisions while protecting sensitive information. TRUCKEE, Calif. — September 17, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful implementation of BeyondTV GuestCast™ at the Cedar House Sport Hotel. Located near Lake Tahoe and providing its guests with convenient access to an array of outdoor activities such as hiking and skiing, Cedar House Sport Hotel also recognized a need to cater to modern in-room entertainment expectations using GuestCast’s adv...

Angie Hospitality Equips Hotels With Advanced IP-PBX Telephony Compatibility to Streamline Guest Communications and Efficiency

Angie Hospitality | September 17, 2019

Hospitality’s first purpose-built guest room assistant offers seamless integration with hotel IP-PBX systems to replace outdated guest room phones. San Jose, Calif. – September 17, 2019 – Angie Hospitality, developer of the industry’s first 24-hour interactive guest room assistant purpose-built for the hotel environment, announces the seamless integration of its newly expanded line of Angie devices with hotel IP-PBX systems, eliminating the need for hoteliers to make additional and often costly guest room equipment purchases. Compatible with IP-PBX systems used by many hoteliers today, the Angie device serves as an in-room SIP (St...

Quore Named NEXT Awards Finalist

Quore | September 17, 2019

Headquartered in Franklin, the technology company is being recognized as a ‘Market Mover’ for making a significant impact on the economy in Middle Tennessee Franklin, Tenn. – Sept. 17, 2019 – Quore is pleased to announce that it has been named a finalist in the 2019 NEXT Awards program recognizing entrepreneurs, startups and entrepreneurial-minded businesses making a significant impact on the economy in Middle Tennessee. Quore is one of three companies vying for the “Market Mover” honor in the Technology category. The program is being hosted by the Nashville Entrepreneur Center (EC), a nonprofit 501(c)(3) group founded in 200...

NEHÔ Group Appoints SiteMinder to Bridge Hotel Management and Guests as It Eyes Further Growth

SiteMinder | September 17, 2019

London, UK – NEHÔ Group, the French company that offers a new way of hotel management, is adopting technology by SiteMinder, the global hotel industry’s leading guest acquisition platform, to deliver more guests to its managed properties across France and Belgium. The move forms part of the group’s growth strategy, as it looks to expand its portfolio across Europe. NEHÔ Group has taken over, developed and restored some of France and Belgium’s prized residential real estate in the last five years. With an eye for location, the group is introducing new concepts and enhancing value to its growing portfolio of 17 managed properties a...

Sandman Hotel Group Partners With Duetto for Data-Driven Revenue Decisions

Duetto | September 17, 2019

Canada’s fastest-growing, privately owned hospitality company looks to implement a more modern tech stack that will enable the hotel group to deploy more innovative strategies. San Francisco, September 17, 2019—Sandman Hotel Group, Canada’s fastest growing hospitality company, has officially partnered with Duetto, a hospitality revenue platform with a best-in-class pricing application, to maximize profitability across its entire portfolio of hotels, resorts, and inns. Sandman, which operates The Sutton Place Hotels, Sandman Signature Hotels & Resorts, and Sandman Hotels, Inns & Suites, is implementing the technology firm...

Cycas Hospitalilty Signs With Percor Capital to Operate Dual-Branded IHG Property in Dundee

Cycas Hospitality | September 17, 2019

Cycas Hospitality has signed a management agreement with Percor Capital to operate a dual-branded InterContinental Hotels Group (IHG) development in Dundee. The deal reinforces Cycas’s long-established relationship as the largest operator of IHG’s extended-stay brand in Europe. Following the agreement, Cycas now operates six of the international hotel group’s eight Staybridge Suites hotels in the UK and a total of nine IHG-branded properties. The 102-room Hotel Indigo and 85-room Staybridge Suites double-decker hotel occupy a refurbished linen mill, with a bar and restaurant on the ground floor. The central development is a short ...

Mixed-Use Is the Key to Funding Hotel Development in Africa

JLL | September 17, 2019

JOHANNESBURG, South Africa, September 17, 2019- A new report from JLL (www.JLL.com), the world’s largest professional services firm specializing in real estate, has revealed that people seeking to finance a new hotel project in Africa will be much more successful if their hotel is part of a mixed-use development. JLL’s research into global property transactions reveals that in the first half of 2019, there was a 42% increase in the value of mixed-use property transactions, whereas there was a decline in other sectors, with Office down 4%, Industrial down 6%, Retail down 20%, Hotel down 18% and alternatives down 40%. Xander Nijnens, ...

Hotel Real Estate: How Brands Are Re-Imagining Hotel Lobbies

M. Rein | September 17, 2019

Several reports show the astonishing growth in self workers, contract freelancers and consultants, according to Statista, 10.3% of the working age population is involved in entrepreneurial activities. Alongside this, project task forces are becoming more and more common, and companies are starting to become more agile in their operations, ING’s agile transformation started with the 3,500 staff members at group headquarters, Bart Schlatmann: former chief operating officer of ING Netherlands said, “we invested in tearing down walls in buildings to create more open spaces and to allow more informal interaction between employees. We have a ve...

The Tuxon Set to Open in Summer 2020 Following Comprehensive Renovation

The Tuxon | September 17, 2019

TUCSON, Ariz., Sept. 17 2019- At the convergence of modern hospitality and southwestern authenticity, where adventure seeking meets the social scene and business travelers mesh seamlessly with cultured vacationers, lies The Tuxon, an independent boutique hotel in the birthplace of Tucson. Scheduled to open in Winter 2019 with additional amenities coming online Summer 2020, The Tuxon is the ultimate reflection of its surroundings, a unique blend of environments that perfectly balances the city's dynamic cultural scene with its storied desert roots. Located alongside I-10 in historic West Downtown, The Tuxon is a design-focused destination o...

Cendyn’s Middle Eastern Footprint Grows as FIVE Jumeriah Village Dubai Adds revintel® to Their Hotel Tech Stack

Cendyn | September 17, 2019

Boca Raton, FL. — September 17, 2019 — Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce FIVE Jumeirah Village Dubai has joined its sister property, FIVE Palm Jumeirah Dubai, in selecting Rainmaker’s comprehensive business intelligence solution, revintel®, to help gain market share through better hospitality analytics and greater insight into the most important aspects of their business. revintel® is a cloud-based solution which combines data from disparate systems to generate actionable insights designed to accelerate revenue growth. The business intelligence tool p...

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