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Rob Morgan Appointed General Manager of Seaview, a Dolce Hotel
Dolce Hotels and Resorts by Wyndham | September 10, 2019
GALLOWAY, NJ – September 10, 2019 – The award-winning Seaview, a Dolce Hotel, located along Reed’s Bay in Galloway, NJ, announces the appointment of Rob Morgan as general manager. In this position, Morgan will oversee hotel operations across the historic property’s 298 guest rooms, more than 34,500 square feet of meeting and event space, and two championship golf courses. A veteran of the hospitality industry, Morgan brings more than 30 years of experience to his new role. Prior to joining Seaview, he held the position of senior vice president of transitions & operations strategy for Davidson Hotels & Resorts in the Atlanta...
Wharf Hotels Appoints Michael Ganster as General Manager of Niccolo Chengdu
September 10, 2019
Hong Kong SAR, China, 10 September, 2019 – Wharf Hotels is pleased to announce the appointment of Michael Ganster as General Manager of contemporary chic hotel, Niccolo Chengdu, taking the helm of the group’s first luxury hotel which opened in 2015. Amplifying the strategies initiated by Adriano Vences who successfully captained the hotel as its preceding General Manager for 4 years and has since taken up the leading role at The Murray, Hong Kong a Niccolo Hotel, the group’s flagship, Michael’s new remit is to lead the award-winning hotel in Chengdu, to new heights. Originally from Austria, Michael has a wealth of hospitality ex...
Park Hyatt St. Kitts Christophe Harbour Appoints Justin Taylor as Executive Chef
Park Hyatt St. Kitts | September 10, 2019
ST. KITTS – September 10, 2019 – Park Hyatt St. Kitts announces the appointment of Justin Taylor as Executive Chef of the exclusive luxury beachfront resort. In this role, Taylor will oversee the resort’s three signature restaurants including The Great House, The Fisherman’s Village and The Stone Barn while simultaneously introducing creative culinary programming that introduces guests to the island’s rich heritage. Taylor comes to Park Hyatt St. Kitts with over 14 years of experience in the culinary industry having worked in a wide range of high-end kitchens from London to Los Angeles. Most recently, he was Executive Chef for th...
Renaissance New York Chelsea Hotel Appoints Fabrizio Facchini as Executive Chef
Renaissance New York Chelsea Hotel | September 10, 2019
NEW YORK (September 10, 2019) - The highly anticipated Renaissance New York Chelsea Hotel has announced the appointment of award-winning Fabrizio Facchini as the Executive Chef of the hotel’s upcoming restaurant, Cotto, soon to be one of Chelsea’s hottest dining destinations. Opening Fall 2019, the restaurant will serve a unique twist on authentic Italian cuisine, perfectly situated in Chelsea’s enchanting Flower District. Facchini will oversee the menu creation and vision of Cotto, while using the best of local and imported ingredients. In addition to the restaurant, Facchini will spearhead all food and beverage operations at the Renai...
Teneo Hospitality Group Appoints Judith Segura Director of Sales in Mexico
Teneo Hospitality Group | September 10, 2019
Eden Prairie (Minneapolis), MN, September 2019 … Teneo Hospitality Group, the premier Global Group Sales Organization, takes another strategic step in its global expansion program with the appointment of Judith Segura as Director of Sales in Mexico. Based in Quintana Roo on Mexico’s Yucatan Peninsula, Ms. Segura will be responsible for developing new international business originating out of Latin America for Teneo member hotels globally. In August, Teneo quadrupled its presence in 20 key European destinations, adding 50 hotels spanning independent properties, small luxury brands, and premium brands under the Radisson and Accor flags. N...
Sofitel Saigon Plaza Turns to Nomadix for Improved Guest Internet Experience
Nomadix | September 10, 2019
Luxurious Vietnamese hotel deploys Nomadix solution to increase bandwidth, streamline management and control, and improve the overall user experience. AGOURA HILLS, Calif. – September 10, 2019 – Nomadix, Inc., a provider of guest-facing cloud-managed network edge devices, has announced the successful implementation of its industry-leading Wi-Fi solution at the Sofitel Saigon Plaza (SSP). The 5-star hotel, located in a quiet enclave of Vietnam’s Ho Chi Minh City, features 286 luxurious guest rooms and suites in addition to several restaurants and meeting spaces. To better manage guest Wi-Fi access, Sofitel Saigon Plaza management s...
Buffalo Lodging Associates Ensures Maximized Data Management and Business Planning Efficiency With ProfitSword Partnership
ProfitSword, LLC | September 10, 2019
Trusted leader in hotel management and development adopts full ProfitSword suite to enhance information processing, data reporting and business strategy effectiveness. CANTON, Mass. (September 10, 2019) – ProfitSword, hospitality’s premier developer of business intelligence and data integration software, has been selected by Buffalo Lodging Associates, an award-winning hotel management and development company, to maximize its operational decision-making abilities via seamless access to real-time performance data. With a portfolio consisting of 47 limited service and select service branded properties that are located throughout New Engl...
Hotel Commonwealth Hits a Home Run With New Partnership
ALICE | September 10, 2019
Hotel Commonwealth, the official hotel of the Boston Red Sox and, appropriately, one of Boston’s most beloved hotels, has chosen ALICE to optimize cross-department task management and communication. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to using ALICE, Hotel Commonwealth used a combination of GoConcierge concierge software and radios for all staff communication and amenity fulfillment. For staff, dependency on radios as their main form of communication could be inconvenient; for instance, if a ce...
SpaSoft Announces Streamlined Approach to Implementation Process
Springer-Miller Systems | September 10, 2019
Toronto, Canada — September 10th, 2019 — SpaSoft, an industry leading, all-in-one spa management solution, announces that they have made significant improvements and enhancements to streamline their implementation process. With their newly enhanced approach, SpaSoft has been able to reduce their training time by about 33% on average. By investing in services prior to the training commencing, SpaSoft implementation consultants are able to focus on teaching the spa how to effectively operate the software, rather than performing time consuming setup processes. In turn, a more seamless approach to training spa personnel has been establishe...
Revenue Management to Revenue Strategy: The Changing Role of RM in Hotels
Kevin Duncan | September 10, 2019
By Kevin Duncan, Senior Director, Strategic Commercial Initiatives at The Rainmaker Group, a Cendyn company With U.S. hotel occupancy levels registering record-breaking performance, hoteliers must get creative when it comes forging a path toward higher rates and greater profits. And they increasingly look to their revenue managers to chart the course. As a result, we’re seeing a transformation of the revenue management (RM) role – from revenue manager to revenue strategist. REVENUE MANAGEMENT OF THE PAST Hospitality revenue management (RM) began in 1972 when BOAC airlines (now British Airways) began offering discounted fares to ...
Hospitality Financial Leadership: Creating Agreements vs. Having Expectations
David Lund | September 10, 2019
There is a popular saying in American spurned on by the slogan for a doughnut and coffee chain, "America Runs on Dunkin’." In this piece I am going to write about another thing that our western culture runs on even more than coffee and doughnuts, and that’s expectations. And just like coffee, and especially doughnuts, expectations are really bad for you. You are probably thinking I am nuts even creating the title Creating Agreements vs. Having Expectations. It sounds kind of Pollyanna. But I want to encourage you to read on. This is my second article on this topic, and I am especially passionate about showing you the distinction betwee...
Sonnenblick-Eichner Company Arranges First Mortgage Financing for Post Ranch Inn, Big Sur, California
Sonnenblick-Eichner Company | September 10, 2019
Beverly Hills, CA (September 10, 2019) – Sonnenblick-Eichner Company announced today that it has arranged first mortgage financing for the Post Ranch Inn, an iconic 39-room, full-service, luxury resort located in Big Sur, CA. The 10-year, interest-only, non-recourse loan has a fixed interest rate of 3.29 percent. The credit spread was sub-120 basis points. Overlooking the Pacific Ocean from the cliffs of Big Sur, Post Ranch Inn is internationally recognized as one of the finest destination resorts in the world. Situated on approximately 90 acres, the property features 39 guestrooms in 27 buildings, a spa, two cliff-top infinity-edge p...
Hapi Unlocks Wider Business Intelligence Ability for the Hospitality Industry Through Partnership With HotelIq
Hapi | September 10, 2019
Intelligent Hospitality’s HotelIQ is the world’s leading business intelligence platform for the hospitality industry Orlando, 10 September 2019: Hapi, the first disruptive open data-streaming, integration, and enrichment platform in the hospitality industry has announced a partnership with Intelligent Hospitality to provide hoteliers with unprecedented business intelligence and analytics by making it seamless to connect multiple hotel operating systems to HotelIQ. Intelligent Hospitality joins a community of innovative hospitality technology providers that believe that open and secure exchange of data is critical to a hotel’s succ...
SiteMinder Partners With HotelSwaps, Enables Boutique and Luxury Hotels to Trade Unsold Inventory
SiteMinder | September 10, 2019
Dallas, USA – SiteMinder, the global hotel industry’s leading guest acquisition platform, has launched a partnership with HotelSwaps, the world’s first hotel room exchange programme for independently-owned and operated boutique and luxury hotels. Under the partnership, hotels that use SiteMinder and meet HotelSwaps’ membership criteria can now trade their unsold rooms with other hotels using HotelCoins®, HotelSwaps’ proprietary reservation system and digital currency. The partnership is an opportunity for hotels to create an alternative value from otherwise unused rooms. By sharing those rooms with the global hotel community, ho...
Townhouse Hotel Miami Beach Builds Flexible Ownership Reporting With Aptech’s PVNG
Aptech Computer Systems, Inc. | September 10, 2019
Easy Upgrade from Profitvue® to PVNG Adds Multi-Property Cloud Accounting, Versatile Reporting for Excel and PDF PITTSBURGH, September 10, 2019 – Aptech Computer Systems, the industry standard for hospitality financial systems announced the Townhouse Hotel Miami Beach implemented the PVNG Enterprise Hotel Accounting System to move its back office to the Cloud for multi-property accounting. Townhouse Hotel Miami Beach is minutes from downtown Miami and combines modern design and authentic hospitality that make it an ideal retreat getaway. Aptech is an IBM Premier Solution Provider as well as a Prophix Premier Business Partner offering we...
PM Hotel Group Assumes Management of Airlie Hotel and Conference Center
PM Hotel Group | September 9, 2019
CHEVY CHASE, Md., Sept. 9, 2019 -- PM Hotel Group, one of the nation's leading third-party hotel management companies, today announces that they have been selected to manage Airlie, a historic hotel and meeting facility in Warrenton, Virginia. Located just 45 minutes outside of Washington, D.C., Airlie transports guests into a world of rich history set amidst 300 acres of unspoiled rolling hills. Built in 1899 and named Airlie House after a Scottish castle, it has been welcoming global leaders, heads of state and diplomats since 1961. A member of Historic Hotels of America, today Airlie features 22,000 square feet of meeting space and ...
Hyatt Plans First Two Hyatt-Branded Hotels in Manchester: Hyatt Regency Manchester Oxford Road and Hyatt House Manchester/Oxford Road
Hyatt Hotels Corporation | September 9, 2019
CHICAGO (September 9, 2019) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management agreement with Ewart Manchester Properties Limited, a majority owned subsidiary of M&L Hospitality, for Hyatt Regency Manchester Oxford Road and Hyatt House Manchester/Oxford Road, both of which will be located in Manchester, UK. The 212-room Hyatt Regency hotel and the 116-room Hyatt House hotel will both be located in the landmark building “The Lume,” and are expected to open in 2020, which would bring the total number of Hyatt-branded hotels in the U.K. to 11 by 2022. “We are excited to announ...
5 Tips to Maximize Your Hotel Metasearch Advertising Revenue
Patrick Landman | September 9, 2019
By Patrick Landman Amsterdam has a problem with over-tourism: we all know that. With 3 Billion € revenue per year generated by travelers, you'd expect search volume for queries such as "Hotels in Amsterdam" to have skyrocketed over the years, wouldn't you? Well, get ready to be disappointed. What if I told you that traffic for such query has, instead, been plummeting, and its volume is now half of what it used to be back in 2014? So how do you adjust you hotel marketing strategy? You can see by yourself, by looking at the GoogleTrends graph below. This (seeming) paradox can be explained by a quite recent shift in travelers'...
The De-Evolution of a Business
Shep Hyken | September 9, 2019
By Shep Hyken Not long ago I was with my friend, Nelson Griswold. He shared with me a phenomenon he referred to as the de-evolution of a business. It can mean the beginning of the end for a business, and it usually comes as a result of not listening to the company’s customers. This pattern mirrors one found in the entertainment business—the four stages of an actor. Let’s say our actor’s name is John Smith. Four questions and statements sum up what I’m talking about: At the unknown stage of his career, the question is: “Who is John Smith?” Once he is discovered and becomes a sensation, the director makes a request: ...
Hilton Cleveland Downtown Promotes Julia Austin to Director of Sales and Marketing
Hilton Hotels & Resorts | September 9, 2019
CLEVELAND — September 9, 2019 — Hilton Cleveland Downtown announced today the promotion of Julia Austin to director of sales and marketing. Austin will oversee the sales and marketing efforts for the award-winning hotel, which is connected to the Huntington Convention Center of Cleveland and offers 50,000 square feet of meeting space. A 10-year hospitality veteran, Austin began her career as a catering and conference services coordinator at Arizona Grand Resort in Phoenix, where she was promoted to executive meetings manager, sales manager and then national sales manager. She then held the title of senior sales manager at FireSky Resor...
Sonesta Fort Lauderdale Beach Appoints Michael Dutton as Director of Sales and Marketing
Sonesta Fort Lauderdale Beach | September 9, 2019
Fort Lauderdale, Fl. – September 9, 2019 – Sonesta Fort Lauderdale Beach today announced the appointment of Michael Dutton as director of sales and marketing. Effective immediately, Dutton will be responsible for overseeing the property’s sales and marketing strategy, while implementing short- and long- term initiatives to elevate awareness around the hotel’s expanding wedding and meetings space. His appointment comes as the hotel nears completion of a multi-year renovation, with a planned November relaunch. “We are excited to welcome someone of Michael’s caliber to the Sonesta Fort Lauderdale Beach family and feel he w...
Europe’s Hotel Construction Pipeline Soars to Record Highs With Impressive Double-Digit Increases Year-Over-Year
Lodging Econometrics (LE) | September 9, 2019
September 9, 2019 – PORTSMOUTH, NH – Analysts at Lodging Econometrics (LE) report that Europe’s hotel construction pipeline soared to record high counts in the second quarter of 2019 with 1,704 projects having 260,111 rooms, for a dramatic 23% increase in projects and 19% increase in rooms year-over-year (YOY). There are currently 819 projects/128,284 rooms under construction. Projects planning to start construction in the next 12 months stand at 496 projects/76,633 rooms and those in the early planning stage at 389 projects/55,194 rooms are both at all-time highs. All chain scales showed year-over-year increases and are at or near r...
BENCHMARK® Announces the Top Ten Dining Trends for 2020
BENCHMARK®, a global hospitality company. | September 9, 2019
The Woodlands (Houston), Texas, September 2019 … BENCHMARK®, a global hospitality company, is looking to the future with its just-released Top Dining Trends for 2020. The trends were observed by Benchmark’s executive chefs and culinary experts at the company’s 80 luxury hotels, resorts and restaurants coast to coast, off shore, and internationally. “More than recognizing trends, Benchmark properties are evolving food and beverage programming to not only remain relevant amid consumer demand but ensure we are operating responsibly,” says Olivier Gaupin, Benchmark’s Director of Culinary Operations. Patrick Berwald, Benchma...
Fuel Mobile App Expands Mobile Access Options Through Integration With Onity DirectKey™ System
Fuel | September 9, 2019
Feature-rich mobile application for independent properties adds cost-effective digital key capabilities for hotels with Onity locking systems. Myrtle Beach, SC – September 9, 2019 – Fuel, a leading provider of hotel software and digital marketing solutions for the global hospitality industry, has expanded the digital key functionality of its industry-leading mobile application for independent and boutique hotels through a successful integration with Onity’s Direct Key™ system. The new technology integration allows hotel properties with Onity locking systems to cost-effectively add the ability for guests to access their assigned gue...
