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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences

Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

Curio Collection by Hilton Adds Five New Hotels in Western United States

July 10, 2019

MCLEAN, Va. – July 10, 2019 – Coming off the heels of its five-year milestone as a brand, Curio Collection by Hilton is significantly expanding its presence in the western United States with the addition of five hotels in Washington, New Mexico, California and Utah. This expansion brings Curio Collection’s portfolio to more than half of all U.S. states, providing travelers with one-of-a-kind accommodations in new climates, landscapes and elevations across the country. “For those looking for relaxing desert getaways at the historic Hotel Andaluz Albuquerque or for rigorous adventures while hiking and rock climbing in the surround...

Are Social Influencers A Hotel Marketing Sham?

Larry Mogelonsky | July 10, 2019

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Miss Jane Doe has a hundred thousand followers on Instagram. She approaches your public relations or marketing manager looking for a full comp – a suite for three nights with her hubby/photographer in addition to all meals, some serious spa vouchers and transportation from the nearest airport. Boasting about her following, do you acquiesce and authorize this straightforward yet expensive, request? Sure, someone may argue that the room caused no displacement because it may have been midweek while the meal was merely food cost and so on. But there is a lot of staff time involved ...

The Central Station Appoints Jeremy Sadler as General Manager and Helen Nelson as Director of Sales and Marketing

Central Station Hotel | July 10, 2019

MEMPHIS, Tenn., July 9, 2019—The Central Station, a Curio Collection by Hilton™ hotel, announced today the appointment of Jeremy Sadler as General Manager and Helen Nelson as Director of Sales and Marketing. The 123-room boutique hotel is set to open in Memphis’ iconic South Main district in Fall 2019, transforming the 105-year-old renowned transportation hub into a luxury eight-story, music and design-driven hotel. As General Manager, Sadler will lead day-to-day hotel operations, guest relations and team development for The Central Station. A tenured hospitality leader, Sadler brings more than two decades of experience to the ...

KASA Hotel Collection Promotes Veronika Dora Kecskes to General Manager of Mexico’s New KASA Hotel Riviera Maya

KASA Hotel Collection | July 10, 2019

(Tulum, MEXICO – July 2019) -- KASA Hotel Collection announces the promotion of Veronika Dora Kecskes to General Manager of the new KASA Hotel Riviera Maya in Mexico. Kecskes was previously the Operations Manager at KASA Hotel Collection’s first hotel in Mexico, Hotel KASA Parota Tulum in Aldea Zama. KASA Hotel Riviera Maya, opening October 1, 2019, will be the hotel group’s second hotel. Hotel KASA Parota Tulum and Hotel KASA Riviera Maya are both members of Small Luxury Hotels of the World (SLH). Veronika is a veteran of the Mexican hospitality world. Prior to joining the KASA Hotel Collection in 2018, she served as General Ma...

Noble House Hotels & Resorts Appoints Christopher Carriker as Executive Chef for L’Auberge Del Mar

L'Auberge Del Mar | July 10, 2019

DEL MAR, Calif. – L’Auberge Del Mar, the iconic Del Mar seaside village resort, has appointed Christopher Carriker as its new executive chef. At L’Auberge Del Mar, he will be in charge of the property’s three venues – signature restaurant KITCHEN 1540, the Living Room’s Coastline Deck and Bleu Bar. In addition, he will also oversee the menu planning and catering operations for banquets, weddings, meetings, special events and in-room dining. “Chef Chris brings a proven history of high performance and kitchen excellence to this position, as well as having an outstanding record of team leadership and innovative restaurant expert...

Park City Marriott Becomes Sheraton Park City Following Renovation

Sheraton Hotels & Resorts | July 10, 2019

Park City, Utah – July 10, 2019 – The Park City Marriott is now the Sheraton Park City, effective today. Leveraging the experience and prestige of Marriott International’s most global brand, the hotel will continue to serve as the ideal year-round home base for leisure and business travelers. “2019 marks a new chapter for our hotel. New guest rooms, new meeting spaces, a new restaurant concept and now, a new relationship with Marriott International as we transition to the Sheraton Park City,” said Jason Ford, the hotel’s general manager. “While much is new – one thing remains the same. Our team members will continue to pro...

CAI Investments Celebrates Groundbreaking of Las Vegas’ First Delta Hotels by Marriott

CAI Investments | July 10, 2019

LAS VEGAS, July 10, 2019 -- On Wednesday, June 26, CAI Investments broke ground on the future site of Las Vegas' first Delta Hotels by Marriott, located at 3883 West Flamingo Road. To celebrate the project, Clark County Commissioner Michael Naft, CAI Investments' founder, Christopher Beavor, and executives from Marriott International and Crescent Hotels & Resorts, posed for a ceremonial shovel dig and June 26, 2019 was officially declared "CAI INVESTMENTS – DELTA HOTEL DAY." The high-end, 24-floor hotel will offer tourists and convention guests a full-service, functional experience through approximately 10,000 square feet of meeting ...

Sheraton Gateway LAX Appoints Fred DeSota as New Director of Sales and Marketing

Sheraton Gateway Los Angeles | July 10, 2019

(LOS ANGELES, CA – July 10, 2019) -- Sheraton Gateway Los Angeles, the stylish airport hotel adjacent to Los Angeles International Airport, today announced the appointment of hospitality veteran Fred DeSota as Director of Sales and Marketing to oversee all sales and marketing initiatives. Mr. DeSota comes to Sheraton Gateway Los Angeles Hotel with more than two decades of hospitality experience. Previously Mr. DeSota served in various sales and marketing roles with Interstate Hotels & Resorts, a global hotel management company with hotels, resorts, conference centers and boutique hotels located throughout the world. There, he focuse...

Changing Priorities Are Impacting How and Why Americans Travel

MMGY Global | July 10, 2019

MMGY Global’s Portrait of American Travelers® Survey Reveals Significant Shifts in What Is Influencing Travelers Most KANSAS CITY, MO (July 10, 2019) - Today, MMGY Travel Intelligence, MMGY Global's research and insights company, released the findings of its 2019 Portrait of American Travelers® survey – the 29th annual edition of the acclaimed study. The results paint a picture of rapidly changing priorities amongst travelers, driven by growing concerns over safety, the quick adoption of the new sharing economy and a more conscientious approach to travel. The world is changing quickly and, as a result, how and why Americans t...

Amsterdam Hotel Market – Rate Growth Paves the Way

Mattia Cavenati | July 10, 2019

By Mattia Cavenati, Sophie Perret Amsterdam is in the province of North Holland, in the heart of the Randstad, Europe’s sixth-largest metropolitan area. The city of Amsterdam is the capital and the largest city in the Netherlands, with a population of just over 850,000 recorded in 2018. While Amsterdam is known globally for its historic canals, art museums (Rijksmuseum, Van Gogh Museum), red-light district and ‘coffee’ shops, it is also a significant European financial centre. Approximately 2,000 foreign companies have established offices in the Amsterdam metropolitan area, and more than 200 of these companies have headquarters in th...

Michael McClellan Joins Historic St. Anthony Hotel as New Food and Beverage Director

The St. Anthony, a Luxury Collection Hotel, San Antonio | July 10, 2019

San Antonio, TX (July 10, 2019) – Consistently gaining notoriety on the culinary front, The St. Anthony Hotel welcomes award-winning food and beverage director, Michael McClellan. An accomplished culinary professional with more than 15 years in the industry, McClellan will oversee the property’s culinary offerings to include Gallery On the Park; The St. Anthony Club; and catering for meetings, banquets and special events. “Michael McClellan’s repertoire in the culinary world parallels The St. Anthony Hotel,” said Clyde Johnson, co-owner of The St. Anthony Hotel. “His insights are transformative—so to be able to combine th...

Lodging Interactive Launches CoMMingeDIRECT – 24/7 Social Media Reputation & Crisis Management for Hotels

Lodging Interactive | July 10, 2019

Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its CoMMingleDIRECT service. CoMMingleDIRECT provides 24/7 social media reputation and crisis management for hotels and resorts covering Facebook, Instagram, and Twitter. “Reputation protection on social media is critical for hotels and CoMMingleDIRECT provides hoteliers with peace of mind knowing their social media accounts are being monitored 24/7,” stated DJ Vallauri, Lodging Interactive’s Founder and CEO. “Research continues to support that consumers expect timely...

Sonnenblick-Eichner Company Arranges $29,000,000 of Construction Financing for Cambria Hotel Calabasas, Calabasas, California

Sonnenblick-Eichner Company | July 10, 2019

Beverly Hills, CA (July 9, 2019) – Sonnenblick-Eichner Company announced today that it has arranged $29,000,000 of construction financing for the Cambria Hotel Calabasas, a 125-room, select-service hotel to be located on Las Virgenes Road, just one block south of U.S. Highway 101/Ventura Freeway in Calabasas, CA. Amenities at the hotel will include meeting space, indoor/outdoor dining and a lobby bar, an outdoor pool, a business and fitness center, and surface parking for approximately 150 cars. The loan provided funding in excess of 65% of total project costs and was provided by an international commercial bank. The hotel’s excelle...

Nobody Asked Me, But… No. 216: Hotel History: Ellsworth M. Statler

Stanley Turkel | July 9, 2019

By Stanley Turkel, CMHS Hotel History: Ellsworth M. Statler In 1950, the hotel industry named Ellsworth Milton Statler “Hotel Man of the Half Century”, even though he had been dead for 22 years. Statler’s impact on inn-keeping was so great, no one else even came close. While many considered Statler the premier hotel figure, he was not a typical executive. A plain, rugged man who started to work at the age of nine, he continued to wear twenty dollar suits and four dollar shoes even after he became successful, and resembled Will Rogers more than Rudolph Valentino. When Statler began in the hotel business, the following practic...

New Castle Hotels & Resorts to Manage 168-Room Holiday Inn Saratoga Springs

New Castle Hotels & Resorts | July 9, 2019

SHELTON, CT. - - (July 9, 2019) - - New Castle Hotels & Resorts (NCH) announced today that it has entered into a long-term agreement to manage the 168-room Holiday Inn Saratoga Springs on behalf of JLK Global Fund International, a Canadian investment group that also partnered with NCH on the development of the dual-brand Residence Inn/ Courtyard by Marriott opening in Dartmouth, Nova Scotia later this month. The Holiday Inn occupies a prominent location along Broadway and Congress Park in the historic downtown district of Saratoga Springs, New York. “The full-service hotel and conference center was developed, owned and managed for ...

broughtonHOTELS Appoints Daniel Romero as General Manager for Park James Hotel

Park James Hotel | July 9, 2019

MENLO PARK, CA (July 9, 2019) — broughtonHOTELS, a leading hospitality management company, announces the appointment of Daniel Romero to General Manager, Park James Hotel. As the newly appointed General Manager, Romero willmanage the day-to-day operations of the luxury boutique hotel and the onsite farm-to-fork restaurant, Oak + Violet. Romero was previously Assistant Manager at the Park James having joined the hotel in March of 2018.  In this capacity, he was instrumental in the hotel’s daily operations and management. "Daniel has been a valuable team player since joining the broughtonHOTELS team and Park James,” said Larry B...

Trump® National Doral Miami Appoints James Rogers as New Executive Chef

Trump® National Doral Miami | July 9, 2019

MIAMI, Fla. (July 9, 2019) – South Florida’s iconic Trump® National Doral Miami is pleased to announce the appointment of James Rogers as the new executive chef of the resort. Chef Rogers will oversee the culinary team at Champions Bar & Grill, the resort’s sophisticated, casual concept dining venue, as well as the property’s culinary departments and food and beverage operations. “We are proud to welcome James to the Trump National Doral family,” said Vice President and Managing Director David Feder. “His unique culinary talent and refined taste will take the dining experience to the next level at our legendary reso...

Lake Tahoe Resort Hotel Promotes Steve Woods as Director of Sales and Marketing

Premier Hotel Collection | July 9, 2019

July 9, 2019 (SOUTH LAKE TAHOE, Calif.) — Lake Tahoe Resort Hotel added a new member to their executive leadership group this summer promoting Steve Woods, formerly the director of group sales, to director of sales and marketing. Woods will be adding marketing and promotional initiatives to his purview including expanding new channels through digital and social media. www.tahoeresorthotel.com In addition to his new responsibilities, Woods who started at the hotel in 2017, will take over as the hotel’s representative with the Lake Tahoe Visitor’s Authority and serve on the LTVA Meetings, Incentives, Conferences & Expositions Ad...

Marriott International Update on Starwood Reservation Database Security Incident

Marriott International | July 9, 2019

Marriott International announced that the UK Information Commissioner’s Office (ICO) has communicated its intent to issue a fine in the amount of £99,200,396 against the company in relation to the Starwood guest reservation database incident that Marriott announced on November 30, 2018.  Marriott has the right to respond before any final determination is made and a fine can be issued by the ICO.  The company intends to respond and vigorously defend its position. Marriott International’s President and CEO, Arne Sorenson, said:  “We are disappointed with this notice of intent from the ICO, which we will contest.  Marriott has been...

Park Inn by Radisson Orlando Converts to Days Inn by Wyndham Hotel

AD1 Global | July 9, 2019

Hollywood, FL, July 9, 2019 -- The former Park Inn by Radisson Resort & Conference Center - Orlando is now the Days Inn by Wyndham Kissimmee - Celebration and will be converted into a full-service Wyndham resort in 2020, following a series of multimillion-dollar renovations and improvements to the property. “We’re looking forward to the incredible changes that will be coming,” said Rob Pici, General Manager of the Days Inn by Wyndham Kissimmee - Celebration. “With 436 newly updated rooms, upgraded banquet facilities with 30,000 sq. ft. of meeting space, an on-site Starbucks, a splash pad and an indoor playground, this resort wi...

Opening a Hotel? An Asset Manager Can Help!

Saurabh Gupta | July 9, 2019

By Saurabh Gupta Hotel openings are an elaborate affair that seek focused inputs from the ownership at a pre-opening stage. While the hotel management company and operations team are largely responsible for the pre-opening preparation, the owner also has his/her tasks cut out. Here’s a look at the very basic set of expectations from an owner of a managed-hotel at this stage: Approve pre-opening budgets Approve annual business plans along with revenue and expense budgets Approve the recruitment of key personnel like the GM Approve capital expenditure and FF&E spends Objectively assess the readiness of the operations ...

Pacifica Capital to Open Kyoto’s First “Moxy” in Spring 2021

Pacifica Capital K.K. | July 9, 2019

TOKYO-- July 9th, 2019 -- Nijo Hospitality Limited Liability Company, an affiliate of Tokyo-based developer Pacifica Capital K.K., has signed a franchise agreement with Marriott International to open the first “Moxy” lifestyle hotel in Kyoto. Construction of the 158-room “Moxy Kyoto Nijo” starts in July 2019 and the hotel is expected to open in spring 2021. The hotel is just a two-minute walk from Nijo Station, with quick and direct access to Kyoto Station by JR Line as well as links to major tourist sites throughout the city via the Tozai Line of the Kyoto Municipal Subway. Most guestrooms at the property are about 20 square me...

Crescent Hotels & Resorts Adds Mayfair at Coconut Grove to Crescent’s Latitudes Collection

Crescent Hotels & Resorts | July 9, 2019

Miami, FL (July 9, 2019) – The renowned Mayfair Hotel at Coconut Grove will join Crescent Hotels & Resorts “Latitudes” collection of lifestyle resorts. Crescent & Latitudes, based in Fairfax, Virginia is a nationally recognized operator of major hotels and resorts throughout the United States and Canada. With Panoramic Views of Miami's Biscayne Bay, the Mayfair hotel is located in Miami’s most elegant enclave at Coconut Grove surrounded by Biscayne Bay, shopping at Coco Walk and other trendy boutiques, the Vizcaya Museum and Gardens, theaters and parks. The boutique hotel blends architectural and design elements to create a...

Sheraton Bucharest Implements Seamless Check-in and Guestroom Entry With ASSA ABLOY Global Solutions Mobile Access

ASSA ABLOY Global Solutions | July 9, 2019

Luxury hotel becomes first Romanian property to integrate Mobile Access functionality into a guest-facing app, providing travelers with instant and hassle-free access to guestrooms Stockholm – July 9, 2019 – ASSA ABLOY Global Solutions has announced the successful implementation of its Mobile Access solution at the Sheraton Bucharest Hotel, a luxury property located in the heart of Romania’s capital. The first Romanian hotel to provide Mobile Access functionality, property leadership has ensured that its guests experience seamless and convenient check-in by integrating the technology into its Marriott Bonvoy App. Implemented along...

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