The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Hospitality Lodging Systems Adds 12 Properties to Management Portfolio
June 20, 2019
June 20, 2019 - Atlanta-based Hospitality Lodging Systems (HLS) continues to grow its network of hotels with the addition of 12 properties so far in 2019 – 7 under the Budgetel brand, three under the AmeriVu brand, and 2 under the Haven Hotel brand: The 7 Budgetel brand hotels are in: Raleigh, NC with 128 rooms Montgomery, Alabama with 108 rooms Birmingham, Alabama at the airport with 100 rooms Fairfield, Alabama with 75 rooms Huntsville, Alabama with 63 rooms Pine Mountain, Georgia with 61 rooms Butler, Missouri with 42 rooms The 3 AmeriVu brand hotels are in: Wilmington, NC with 113 rooms Wolcott, Conn...
Carté Hotel Set to Open in San Diego Under the Curio Collection by Hilton Brand
Carté Hotel | June 20, 2019
SAN DIEGO, June 20, 2019 – Carté® Hotel, a Curio Collection by Hilton™ property and first-of-its-kind luxury lifestyle hotel, announced today plans to open its doors in San Diego’s sought-after and vibrant Little Italy neighborhood in July 2019. Located steps away from the city’s best restaurants, the Embarcadero waterfront and the downtown business district, the 16-floor, 246-guestroom LEED Silver Certified hotel will bring luxurious yet relaxing experiences, a sense of discovery and a myriad of elevated amenities and culinary offerings to the community. Inspired by and paying homage to Little Italy’s heritage, Carté is desig...
Southern Hospitality Services Opens San Francisco Bay’s First Home2 Suites by Hilton
Home2 Suites by Hilton | June 20, 2019
June 20, 2019, SAN FRANCISCO - Home2 Suites by Hilton, part of Hilton's (NYSE: HLT) All Suites portfolio, announced today its newest property and the first open hotel built through modular construction in Bay Area history, the Home2 Suites by Hilton San Francisco Airport North. Designed for travelers who want to maintain their normal routine, the hotel features 155 suites and a range of value, tech-focused and eco-conscious amenities. Through an efficient modular building process, the hotel will meet San Francisco’s booming tourism demand, where already-strong tourism numbers grew by 3 percent in 2018 to a record 26.3 million visitors.* ...
Dream Hotel Group Appoints Kevin Croke as General Manager of Tideline Ocean Resort & Spa in Palm Beach, Florida
Dream Hotel Group | June 20, 2019
NEW YORK, NY (June 20, 2019) – Renowned hotel brand and management company, Dream Hotel Group is pleased to announce the appointment of Kevin Croke as General Manager of Tideline Ocean Resort & Spa, overseeing the management of the resort’s operations. Steeped in the beauty of the Atlantic Ocean, Tideline Ocean Resort & Spa blends breathtaking panoramic ocean side views with upscale hospitality and accommodations. “Kevin’s impressive lifestyle management experience across the East Coast make him an ideal fit for our growing team of industry experts,” said Jay Stein, Chief Executive Officer, Dream Hotel Group. “He will u...
White Lodging Breaks Ground on First Moxy Hotel in Texas
White Lodging | June 20, 2019
MERRILLVILLE, Ind., June 20, 2019 - White Lodging today announced its third Moxy Hotel, which officially broke ground and is on schedule to shake up the traditional hospitality experience for travelers in late 2020. The 162-room Moxy Austin is located alongside the University of Texas at Austin campus at the intersection of Guadalupe and West 26th streets, and will feature stylish, locally inspired design at an affordable price point. With thoughtful, tech-enabled bedrooms, interactive gathering spaces and approachable service, Moxy boldly reinvents the traditional hotel stay and aims to surprise travelers with a playful, spirited and fun...
Hyatt and BTG Homeinns Unveil New Hospitality Brand Under Joint Venture
Hyatt Hotels Corporation | June 20, 2019
SHANGHAI, CHINA (June 20, 2019) – Following the pioneering joint venture announcement in February, Hyatt and BTG Homeinns Hotels Group continue to make great strides with the unveiling of a new hospitality brand on Wednesday, June 19. Leveraging the respective strengths and resources of Hyatt and Homeinns, the UrCove brand is positioned to compete in the currently underserved upper-midscale segment. UrCove is an entirely homegrown hotel brand, built specifically to meet Chinese travelers’ preferences and growing expectations for a seamless, comfortable and premium travel experience in the upper-midscale market. Announced at the China H...
AD1 Global’s Candlewood Suites Fort Myers-Sanibel Gateway to Unveil Newly Renovated Hotel
AD1 Global | June 19, 2019
Hollywood, FL, June 19, 2019 -- AD1 Global’s Candlewood Suites Fort Myers-Sanibel Gateway is ready to unveil their newly renovated extended-stay hotel. After a full year of renovations, the property’s public spaces and condo-style guest rooms featuring full kitchens are ready for guests to enjoy. “We’re excited to finally show everyone what our team has been working hard on for the past year,” said AD1 Global President Daniel Berman. “We’ve completely transformed and updated this property to bring maximum comfort and satisfaction to our guests.” The hotel underwent a full renovation (as per IHG’s brand standards) that ...
Nobody Asked Me, But… No. 215: Hotel History: The TWA Hotel
Stanley Turkel | June 19, 2019
By Stanley Turkel, CMHS Hotel History: The TWA Hotel (2019) On May 15, 2019, New York’s spectacular new TWA Hotel opened at John F. Kennedy International Airport. At a cost of more than $250 million, two new hotel wings containing 512 guestrooms were built behind the landmark Trans World Airlines Flight Center designed by famed architect, Eero Saarinen which first opened in 1962. Saarinen was born in 1910 in Finland and emigrated to the United States in 1923. He started his career with an apprenticeship with his father – the prolific Art Deco architect Eliel Saarinen – and went on to become one of the most important architects of...
BLLA’s Stay Boutique Live – Investment Edition
Stay Boutique™ | June 19, 2019
June 19, 2019 - New York - Stay Boutique Live - the Investment Edition review. The decision to invest starts with an informed or instinctual confidence in future positive returns. Showcased at the 2019 Stay Boutique Investment Conference, there are abundant reasons to believe in the fast-evolving community of boutique ideas, products, and services. Held on June 5th at the Times Center in New York City, the seventh annual edition of the one-day event, produced by the Boutique and Lifestyle Leaders Association (BLLA), was as fearless and disruptive as the boutique space itself. Heralding the boutique movement as "a new cultural...
1,000-Room Plaza Hotel & Casino in Las Vegas Upgrades Magstripe Door Locks to dormakaba RFID
dormakaba | June 19, 2019
At HITEC in Minneapolis Visit dormakaba in Booth #1308 JUNE 17-20, 2019 at the Minneapolis Convention Center dormakaba Makes Hospitality Safe and Secure at The Plaza Hotel & Casino Las Vegas MONTREAL, June 19, 2019 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks announced the Plaza Hotel & Casino in Las Vegas upgraded guest door locks at the 1,000-room property to dormakaba’s MT RFID electronic locks. The Plaza Hotel & Casino upgraded its legacy magstripe door locks with dormakaba’s more secure guestroom locks. The full-service Plaza has 1,003 updated rooms and suites, a classic Vegas ...
Beach Retreat & Lodge at Tahoe Installs STS Cloud to Manage Groups and Events at Full-Service Destination Resort
SalesAndCatering.com, LLC | June 19, 2019
System Provider SalesAndCatering.com Delivers Affordable Full-Service Cloud System Functionality to Help Lake Tahoe Team Close More Business MOUNT PLEASANT, SC, June 19, 2019 – Beach Retreat & Lodge at Tahoe launches STS Cloud Hotel Sales and Catering software by SalesAndCatering.com to sell and manage events at the resort destination. STS Cloud is a full-function, cost-effective hotel sales and catering software system used by hundreds of properties and multi-property hotel groups. Beach Retreat & Lodge at Tahoe is a year-round full-service resort on the shore of Lake Tahoe. Click here for information on SalesAndCatering.com....
Vertical Booking USA Launches a New Mobile CRS App & Releases a New Update to CRO
Vertical Booking | June 19, 2019
Both these tools help hotels to manage their reservations more efficiently. Portland, OR – June 19, 2019 – Today, Vertical Booking USA - the leading reservation technology provider to hotels around the globe - is launching a new, mobile, app-based version of their Central Reservation System (CRS) and an updated version of their Central Reservation Office (CRO) solution. With the two new releases, Vertical Booking USA is providing hoteliers with all of the reservation tools that they need to minimize reservation headaches and increase direct bookings and revenues. Vertical Booking USA’s mobile CRS application makes it possible for ...
The Time Between Reservation and Arrival Is the Biggest Missed Opportunity for Revenue
Larry Mogelonsky | June 19, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) It’s financially prudent to have a good channel mix so your rooms appear wherever guests are looking and booking. While getting the reservation is a consummate top priority, we are often missing what falls immediately after in what’s known as the prearrival phase. With some exceptions in the groups segment, this time period is rife with opportunities to capture more revenue from incoming guests, whether that be through room upgrades, amenity purchases or merchandising. Before you investigate tech vendors that can help you leverage this gap, the first step is to understand post-p...
How to Maximize Hotel Revenue in 3 Easy Steps
David Eisen | June 19, 2019
By David Eisen A hotel operator, a hotel owner, and an asset manager walk into a bar… sounds like the setup to a terrible joke, right? But growing and maximizing revenues is no laughing matter, especially in a listless RevPAR environment. According to a recent equity note from Baird, RevPAR growth expectations in the U.S. have declined by 25 to 50 basis points since the beginning of the year. HotStats data shows that 2019 Q1 RevPAR was up 1.2 percent over the same period last year; in Europe, RevPAR was only up 0.7 percent over the same period. The data are clear: Rooms revenue is waning, and not growing at the same pace as in years p...
Puerto Rico Lodging Market Poised for Comeback
JLL | June 19, 2019
SAN JUAN, JUNE 19, 2019 – Puerto Rico’s lodging market abounds with opportunities, following crises over the past several years. According to JLL’s Puerto Rico Hotel Destinations Report hotels across the Caribbean island have come back online after renewed capital investments and paired with economic incentives and strategic efforts of the Government of Puerto Rico and the U.S. Government, the island is primed for a hotel market comeback. Air capacity to the island in 2019 will increase for the first time since 2016 and to meet this demand, by 2020, approximately 2,400 hotel rooms will be re-introduced to the market, along with more ...
Park Hyatt Beaver Creek Resort & Spa Names Herb Rackliff as New General Manager
Park Hyatt Beaver Creek | June 19, 2019
BEAVER CREEK, Colo. (June 19, 2019) – Park Hyatt Beaver Creek is pleased to announce the appointment of Herb Rackliff as the 190-room Rocky Mountain luxury resort’s new general manager. A tenured industry veteran, Rackliff is responsible for all aspects of operations at the hotel including an extensive lobby renovation, which is slated to finish by the fall of this year. “My goal at Park Hyatt Beaver Creek is to continue the legacy of exceptional service and high level of guest experience at the resort,” said Rackliff. “I’m thrilled to be joining the team here and look forward to elevating and enhancing our offerings and gettin...
The Westin Desaru Coast Resort Appoints Vikram Mujumdar as General Manager
Westin Hotels & Resorts | June 19, 2019
Malaysia, Johor Bahru - The Westin Desaru Coast Resort is pleased to appoint Vikram Mujumdar as General Manager of the 275-room resort. Vikram is a well-experienced and highly respected industry veteran with over two decades of knowledge of all aspects of management and operations of hotels worldwide. Over the years, his work in the industry has seen him holding key management roles in various countries across three continents. Prior to joining the team at The Westin Desaru Coast Resort, Mujumdar was most recently Task Force General Manager at The St. Regis Vommuli Resort on Dhaalu Atoll in the Maldives, overseeing the team during the open...
Hyatt Regency Tamaya Appoints Patrick Mohn as Executive Chef
Hyatt Regency Tamaya Resort and Spa | June 19, 2019
Santa Ana Pueblo, N.M. (June 19, 2019) – Hyatt Regency Tamaya Resort & Spa, a luxury resort located on the Santa Ana Pueblo, announces the appointment of Patrick Mohn as Executive Chef. “We are thrilled to welcome Chef Mohn back to Hyatt Regency Tamaya,” said General Manager Claudia Wattenberg. “Chef has many years of experience in the culinary industry including working previously at our resort. He is very passionate about delivering an incredible guest experience and creating exceptional and flavorful recipes that are unique to the culture here at Tamaya.” Mohn previously worked with Hyatt Regency Tamaya when he joined t...
Country Inn & Suites by Radisson Opens in Byram, Mississippi Following an Extensive Renovation
Country Inn & Suites by Radisson | June 19, 2019
Minneapolis - June 19, 2019 Country Inn & Suites by Radisson, a leading upper midscale hotel brand, today announced the opening of Country Inn & Suites by Radisson, Byram/Jackson South, MS. The hotel boasts a fresh, new look and feel following an extensive renovation to the lobby, breakfast area, guest rooms and amenities. The hotel’s location off Interstate 55 makes it a convenient resting spot for visitors traveling from as far south as the Gulf of Mexico, to up north near the Great Lakes. Guests staying at the hotel for business or leisure are within ten miles of Jackson State University, the Mississippi Trade Mart and Jackson...
Cendyn Announces Strategic Follow On Equity Investment From Accel-KKR
Cendyn | June 18, 2019
Boca Raton, Florida – June 18, 2019 – Cendyn, the leading provider of hotel CRM and hotel sales platforms for the hospitality industry today, announces a strategic follow on investment from Accel-KKR, a leading Silicon Valley based technology-focused investment firm. This investment for Cendyn will enable the business to further scale and innovate its solutions for the hospitality industry. As part of the transaction, Charles Deyo, CEO & Founder will move to the role of investor and board member. Tim Sullivan will drive day-to-day operations of the business and serve as its President. The terms of the transaction were not disclosed...
GuestTek Launches Its OneView Internet Cloud Platform
GuestTek | June 18, 2019
Centralized WiFi Management Provides Secure, High Performance Connectivity for Less Calgary, Alberta – June 18, 2019 – GuestTek Interactive Entertainment Ltd., the global leader of end-to-end hospitality technology solutions, is excited to announce the launch of its OneView Internet Cloud (OVI Cloud), which the company will debut this week at HITEC Minneapolis. OVI Cloud’s advanced platform seamlessly integrates with hotel properties’ existing network hardware to provide secure, high performance connectivity with no up-front capital expenditure. Plus, GuestTek’s long-standing partnerships with the industry’s leading hardware...
Hotel Internet Services Named In-Room Entertainment Technology Champion by Info-Tech Research Group
Hotel Internet Services, Inc. | June 18, 2019
HIS and BeyondTV solution listed as industry champion in newly published vendor landscape report recognizing strong market presence and ability to serve as an industry trendsetter. CLEARWATER, Fla. — June 18, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been recognized as an in-room entertainment industry champion in a recent vendor landscape report published by the Info-Tech Research Group Gaming & Hospitality Research Center (GHRC). Selected as one of only five companies to be awarded the title of champion, HIS with its BeyondTV guestroom conten...
ASSA ABLOY Global Solutions Showcases Cloud-Based Vostio Access Management at HITEC Minneapolis
ASSA ABLOY Global Solutions | June 18, 2019
With multiple properties already leveraging the solution, attendees are set to gain valuable insight into why cloud-based technology is the future of hospitality security access management Stockholm – June 18, 2019 – ASSA ABLOY Global Solutions is set to showcase Vostio Access Management at this year’s HITEC Minneapolis, taking place June 17-20 at the Minneapolis Convention Center. A next generation cloud-based solution that allows hoteliers to manage their security access operations from anywhere and at any time, Vostio Access Management is already utilized by several properties around the world, with those visiting HITEC booth #270...
Rivers Casino Pittsburgh Plans Summer Groundbreaking of $60 Million North Shore Hotel
Rivers Casino Pittsburgh | June 18, 2019
PITTSBURGH -- Rivers Casino Pittsburgh announced today that it will break ground on a $60 million North Shore hotel later this summer. The seven-story, four-star property will be called “The Landing Hotel Pittsburgh” and will include 219 guest rooms. The hotel will attach to the existing casino on the east facade, facing the Carnegie Science Center. Rivers Casino Pittsburgh received approval for a hotel from the Pittsburgh Planning Commission in 2017. The development was postponed following the approval of gaming legislation that added category 4 “mini-casinos” and reshaped the Pennsylvania casino landscape. In the meantime, Riv...
