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Summa Group Debuts Radisson Blu Hotel & Conference Center, Niamey in Nigeria
Radisson Blu | June 18, 2019
Brussels/Niamey - June 18, 2019 Radisson Hotel Group is proud to extend a warm welcome to guests in Niger as it opens the Radisson Blu Hotel & Conference Center, Niamey – the first and only 5-Star international brand hotel in the country. With 189 rooms and suites, eight meeting rooms and a dedicated conference center, the hotel boasts unparalleled views of the city from its city center location near to the Parliament and the Presidential Palace. Tim Cordon, Area Senior Vice President, Middle East & Africa, Radisson Hotel Group, said: “We are delighted to open our first hotel in Niamey, the capital and largest city of the We...
Hyatt Enters Agreement With Resort 4 SA for First Alila Branded Resort in Europe
Alila | June 18, 2019
CHICAGO (June 18, 2019) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management agreement with Resort 4 SA, owned by Ben Golf Investissements SA, for Europe’s first Alila branded resort. Overlooking a picturesque lake, Alila La Gruyère will be a luxury destination resort offering a high-end golf course with stunning views and an authentic wellness retreat, enhancing Hyatt’s lifestyle and wellbeing offerings for guests. With 85 rooms and 27 residences, the resort is expected to open in 2023, marking a significant growth milestone for Hyatt since the Alila brand integrated into the Hya...
Lord Baltimore Hotel Names Thomas Bertrand as New Director of Operations
The Lord Baltimore Hotel | June 18, 2019
Baltimore, MD – Lord Baltimore Hotel is pleased to announce Thomas Bertrand as the historic and award-winning hotel’s new director of operations. Bertrand will oversee the rooms department and will serve on the hotel’s leadership team. Bertrand brings two decades of hotel industry experience to this role having worked at several hotels across the country. Most recently, he worked as controller at The Ivy Hotel from 2014 to 2019. Previously, Bertrand served as a regional controller for Noble House Hotels’ Bernardus Lodge and Monterey Beach Resort (California); Grand Heritage Hotels’ The Stanley Hotel (Colorado), and the Garrett Ho...
Casa Madrona Hotel & Spa Appoints Pat Sorber as General Manager
Casa Madrona Hotel & Spa | June 18, 2019
SAUSALITO, Calif. (June 18, 2019) – Casa Madrona Hotel & Spa, a Victorian inspired hillside hotel located in the quaint town of Sausalito, is excited to announce the appointment of Pat Sorber as General Manager. Drawing on more than 40 years of industry experience, Sorber is responsible for managing all operations of the recently renovated boutique hotel, sales and marketing, front desk operations and human resources, and, most importantly, managing the guest experience. “We are incredibly fortunate to welcome Pat to Casa Madrona Hotel & Spa,” states Michael Mohr, Principal of MetWest Terra Hospitality. “Pat’s extensive e...
Hotel Casa del Mar Appoints Diego Ruiz de Porras as Director of Food & Beverage
Hotel Casa Del Mar | June 18, 2019
SANTA MONICA, CA (June 18, 2019) – Hotel Casa del Mar, an Edward Thomas Collection property, has announced the appointment of Diego Ruiz de Porras as the oceanfront property’s Director of Food & Beverage. In his new role, Ruiz de Porras will manage all culinary operations for the Santa Monica luxury hotel, including overseeing service and guest experience at Catch American Seafood and all-day-dining concept Terrazza Lounge. Ruiz de Porras will bring more than a decade of global experience in the culinary industry to Hotel Casa del Mar after leading food and beverage teams at iconic restaurants including Jean-Georges at Waldorf Asto...
Conrad Bora Bora Nui Appoints Guillaume Galvez as Executive Chef
Conrad Hotels & Resorts | June 18, 2019
PAPEETE, Tahiti (June 18, 2019) – Conrad Bora Bora Nui has appointed Guillaume Galvez as Executive Chef of the award-winning French Polynesian resort. In his new role, Chef Galvez will oversee all food and beverage operations for the resort’s six dining outlets and use his global perspective to create new menus for Iriatai French Restaurant and Tamure Beach Grill. “I am thrilled to join the team at Conrad Bora Bora Nui, and couldn’t imagine a more beautiful setting to work in,” said Chef Galvez. “The abundance of fresh, local ingredients in the destination is truly inspiring and I look forward to working with the team to create...
INTELITY to Introduce the Newest Addition to Its In-Room Tablet Offerings at HITEC Minneapolis
Intelity | June 18, 2019
New tablet developed to deliver on hotelier’s continued demand for more capability Los Angeles, CA (June 18, 2019) - INTELITY™, best known for providing the hospitality industry with the broadest guest engagement and staff management platform, announced today it will showcase its newest in-room tablet at HITEC Minneapolis. The new ten-inch Android tablet design is fully customized for hospitality and targets expanded capabilities and improved ease of use. INTELITY’s new in-room tablet features a sleeker design, a larger screen compared to other tablets on the market, and a new docking station, which includes built-in Bluetooth spe...
Extended Stay America Celebrates Topping-Off of New Hotel in Gibsonton – Riverview, Florida
Extended Stay America | June 18, 2019
Charlotte, NC, June 18, 2019 — Extended Stay America, Inc. (NASDAQ:STAY) announced today the “topping off” of its new hotel in Gibsonton - Riverview, Florida, signifying the final beam has been placed and that the structural framework is complete. The 124-room Extended Stay America Tampa-Gibsonton- Riverview will open in the Fall of 2019 and is part of the company’s ongoing strategy to extensively grow its portfolio of hotels through development and franchising. Extended Stay America continues to seek new properties throughout the United States. “This is a great location for our first new prototype hotel in 13 years that falls...
Why Don’t Luxury Hotel Brands Truly Differentiate? Have They Run out of USPs?
Jochen Ehrhardt | June 18, 2019
By Jochen Ehrhardt When Steve Rubell and Ian Schrager, once famed co-owners of Studio 54 in New York, opened the Morgans Hotel in 1984 followed by the Royalton and the Paramount Hotel, both designed by Frenchman Philippe Starck, they created instant hits by ushering in a new era of so-called Boutique (Lifestyle) Hotels with “lobby socializing” like never seen before. These cool, hip, and chic spaces drew a crowd of like-minded hotel guests, including the author, as well as residents. For the first time, “luxury” became affordable and hotel bars were no longer money-losing must-haves but New York’s most sophisticated gathering ...
Hospitality Financial Leadership: Lies Financial Leaders Tell Themselves
David Lund | June 18, 2019
The Lie: My Balance Sheet Accounts Can Go a Month Without Being Completely Reconciled By David Lund It is the worst lie financial leaders can tell themselves. Nothing is more important than the health of your books. If your books are not caught up and if your account reconciliations are not clean and up to date, nothing else you do in your financial world matters. Period. Full stop. It’s paramount as a financial professional that you never ever let a month go by where you have not completely reconciled the books. You can’t do a clean close without having your accounts reconciled. Preparing the month end statements and not having ...
BENCHMARK®, a Global Hospitality Company, Names Sheri Mulanax Regional Director of Finance Operations
BENCHMARK®, a global hospitality company | June 18, 2019
The Woodlands (Houston), Texas, June 2019 … BENCHMARK®, a global hospitality company, has named Sheri Mulanax regional director of finance operations. Kirk Jones, chief financial officer, made the announcement. “I am so pleased to announce Sheri’s promotion within our company,” said Mr. Jones. “She is the ideal professional to serve in this role and within this region of the country. Sheri is a great example of how Benchmark helps build careers. This is a well-earned advancement in her professional life.” Sheri Mulanax was previously director of finance for Hotel Contessa, Benchmark’s property on the scenic Riverwalk in S...
Hotel Zetta Now Featuring Volara-Powered Alexa Technology in Every Guest Room
Volara | June 18, 2019
This installation expands Volara’s corporate relationship with Viceroy Hotels & Resorts; Visit Volara in Booth 2408 at HITEC Minneapolis New York and San Francisco — June 18, 2019 — Hotel Zetta, managed by Viceroy Hotels and Resorts and boasting ultra-modern guest rooms, innovative health and wellness programming and cutting-edge tech experiences in the heart of San Francisco’s bustling SoMa district, is giving its guests a fun and intuitive way to engage with the hotel and in-room technologies by featuring Amazon Alexa voice assistants powered by Volara in its guestrooms. Guests can speak commands to order hotel service dir...
Loyalty Is Poised for Disruption: How to Award Loyalty the Right Way
Sara O’Brien | June 18, 2019
By Sara O'Brien Traditional points-based loyalty programs have been around since 1983, emerging as a unique way for major brands to build stronger relationships with their most valued customers. At the time consumers found them appealing and interesting, allowing hotel brands to generate buzz and additional revenue. But much has changed in the last 40 years. Technology and A.I. (Artificial Intelligence) have evolved to be able to deliver things people want when they want them. Netflix recommends which movie you’d like to watch next and Amazon can tell you what you should buy for your child’s birthday this year. Yet, so many hospital...
AEi Communications Announces New Partnership With Percipia to Debut Percipia’s Software on AEi Smart Display Phones
Percipia | June 18, 2019
Millbrae, CA – June 18th, 2019 – Percipia, a hospitality telephony and mobility leader, and AEi Communications, a major manufacturer of guestroom phones, have entered into a partnership to develop an application suite for AEi’s 4.3-inch screen SIP handsets designed specifically for the hospitality industry. These hospitality applications were developed to integrate hotel systems and services and display them on AEi handsets. Percipia’s hospitality interface gateway and XML engine, Parallax, and AEi’s IMM software, make displaying content on AEi’s SIP display phones a breeze. “AEi has always been a great hardware manufacture f...
Clear Sky’s Beverage Inventory Control Software Up and Running at the New Westin Irving Convention Center in Dallas
Clear Sky Software | June 18, 2019
CHARLOTTE, North Carolina – June 18, 2019 – Clear Sky Software, Inc. ® announced today that the Westin Irving Convention Center at Las Colinas in Irving, Texas recently completed the installation of its beverage inventory control software. This brand new and busy convention center hotel in the Dallas/Fort Worth metroplex selected Clear Sky Software to help control all beer, liquor and wine inventory. Called Clear Sky BEVERAGE, this system is a comprehensive, perpetual inventory system that tracks and controls all beverage products. Functions include purchasing, receiving, outlet transfers/issues/returns and physical inventory. Also insta...
Duetto, RMS Cloud Enter Technology Partnership
Duetto | June 18, 2019
Cloud-based hospitality tech firms announce two-way integration, helping joint customers better manage pricing, inventory and segmentation. San Francisco, June 18, 2019 — Duetto, hospitality’s innovative provider of cloud-based Revenue Strategy applications, today announced its latest technology integration – with RMS Cloud Property Management System. The new two-way integration between Duetto’s GameChanger and the RMS 9+ Cloud PMS will enable users of both solutions to optimize pricing and better manage inventory and segmentation. In addition, the integration also allows for sharing folio data, providing added benefits to us...
TraknProtect Captures Coveted “Judges’ Choice” Award at E20X (Entrepreneur 20X) Competition at HITEC 2019
TraknProtect | June 18, 2019
Leading innovator of employee safety button technology selected by a panel of judges as winner of top industry award recognizing innovative startup companies in the hospitality sector Minneapolis – HITEC Booth #3017 – June 18, 2019 – TraknProtect, a leading provider of real-time location technology purpose-built for the hospitality environment, has continued its winning streak, claiming the top industry innovation award in this year’s Entrepreneur 20X (E20X) competition at HITEC Minneapolis. Selected by an expert panel of judges comprised of hotel technology professionals, TraknProtect was honored with the Judges’ Choice Award, ...
Percipia Collaborates With Lenovo to Debut Lenovo Smart Tab for Hospitality
Percipia | June 18, 2019
Chicago, IL – Percipia, the leader in hospitality telephony and mobility solutions, has partnered with Lenovo™ to bring their technology to the guest-room. Percipia’s PMS interface gateway, Parallax, along with Percipia’s mobility platform, Latitude, power the Lenovo Smart Tab to bring the ultimate hospitality experience to each and every guest-room. Percipia is known for their hospitality interface engine, Parallax, which ties in any hospitality system on property, to give guest and staff a seamless experience. When guests interact with Latitude mobile application platform, they communicate to all hotel systems like the PMS, conci...
Nomadix Integrates New Passpoint™ Hotspot 2.0 Technology Powered by Global Reach Technology to Simplify and Ensure Seamless Hotel Wi-Fi Network Conn
Nomadix | June 18, 2019
New enhancement provides instant authentication of Wi-Fi-enabled devices and seamless, secure online experience for guests connecting to Nomadix gateway-supported networks. AGOURA HILLS, Calif. – June 18, 2019 – Nomadix Inc., Nomadix, a provider of guest-facing cloud-managed network edge devices, has announced the addition of Passpoint™ Hotspot 2.0 technology from Global Reach Technology to its Wi-Fi network gateway solutions. Mirroring today’s cellular connectivity experience, the integration of Hotspot 2.0 with Nomadix gateway technology offers a next generation Wi-Fi experience to secure and streamline guest Wi-Fi authenticatio...
CallTek Introduces the Odyssey Cx Comprehensive Call Center Platform at HITEC
CallTek | June 18, 2019
Hospitality Technology’s First Step in Guest Satisfaction Minneapolis – HITEC 2019 (June 18) – CallTek, the technology industry’s preferred white label support company, introduced a comprehensive call center insight platform, Odyssey Cx, at the HITEC hospitality technology conference in Minneapolis. The proprietary cloud-based platform records and analyzes every voice interaction, providing the industry with most extensive understanding of the guest experience when communicating with voice agents for reservations and technical support. Hospitality Technology professionals at HITEC in Minneapolis can experience Odyssey Cx at the...
Kerten Hospitality Partners With Ireckonu
Ireckonu | June 18, 2019
DUBLIN/AMSTERDAM, JUNE 18 2019: Specialist mixed-use operator Kerten Hospitality, has selected Ireckonu as its IT platform partner to accelerate the group’s innovative and customer-centric service strategy and to enable its hotels and serviced offices to deliver a smart, efficient and personalized guest experience. Understanding the needs of its two most important stakeholders - guests and investors, Kerten Hospitality manages a portfolio of hotel, food and beverage and office space and co-working brands. The industry disrupter has engaged in a strategic partnership with Ireckonu that will drive the groups’ digital transformation with ...
Take Your Direct Bookings and Online Sales Strategy to the Next Level
Springer-Miller Systems | June 18, 2019
WorldNXT case study reveals substantial annual savings STOWE, VT — June 18, 2019 – Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems continues to provide value added solutions for its guest. WorldNXT is a comprehensive platform of browser-based and mobile booking solutions that is customizable to cater to the unique needs of a wide variety of hotels and resorts. The suite of options available within the WorldNXT platform complements the robust core product offerings that Springer-Miller Systems provides today. WorldNXT Lodging Booking Engine WorldNXT Lodging Booking Engine e...
InnSpire Forms Strategic Partnership With Quadriga Worldwide
InnSpire | June 18, 2019
Leading provider of guest engagement and entertainment solutions tapped to jointly strengthen stability, reliability and innovation for the hospitality industry Stockholm and Minneapolis – HITEC Booth # 1546 – June 18, 2019 – Following the announcement that Quadriga Worldwide has been acquired and now operated by strong Scandinavian owners, InnSpire, a leading provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality market, has formed a strategic partnership with Quadriga Worldwide to strengthen international sales, as well as product innovation and development for the two co...
Lodging Interactive Launches All-Inclusive Website, Social Media and Reputation Management Packages
Lodging Interactive | June 18, 2019
Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its all-inclusive full-service digital marketing packages. For one monthly price properties can now choose from a variety of digital marketing packages. Digital marketing packages include website design and digital marketing, social media marketing and engagement, and guest review responses services. "For nearly twenty years we have continued to develop hospitality focused digital marketing products and services to ensure our clients maximize their online visibility and reven...
