The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Illinois’ Chicago Marriott Schaumburg Launches Multi-Million Dollar Renovation
Chicago Marriott Schaumburg | June 17, 2019
SCHAUMBURG, Ill. (June 2019) – Chicago Marriott Schaumburg, 50 N. Martingale Rd., Schaumburg, has officially begun a $22 million renovation, with an expected completion date of August 2019. The property is elegantly updated to revitalize the guest experience from check-in to checkout with reimagined meeting spaces and a transformed lobby with a revolutionary Great Room. Chicago Marriott Schaumburg also features an all-new MClub Lounge, fully remodeled indoor and outdoor pools, refreshed restaurant and bar with an elevated food and beverage menu, innovative and new guest rooms and state-of-the-art health club. “It is exciting to be in t...
Kinseth Hospitality Opens 88-Key TownePlace Suites by Marriott in Marion, Iowa
TownePlace Suites by Marriott | June 17, 2019
Marion, IA– June 17, 2019 – Get ready to be real and be you on long stays. Marriott International’s TownePlace Suites by Marriott Cedar Rapids/Marion is scheduled to open for business today. Built for travelers looking for a simple and friendly place where they can settle-in, keep their routine, and easily connect to the area. The new hotel located at 2823 7th Avenue, will operate as a Marriott franchise, owned by Marion Hotel Associates, LLC and managed by Kinseth Hospitality of North Liberty, Iowa. “We are excited to introduce the TownePlace Suites brand to the Marion area,” said Diane Mayer, vice president and global brand man...
Coronado Island Marriott Resort & Spa in Southern California Appoints Jonathan Litvack as Its New General Manager
Coronado Island Marriott Resort & Spa | June 17, 2019
San Diego, CA (June 17, 2019)- Southern California wellness resort, the Coronado Island Marriott Resort & Spa welcomes established hospitality industry leader, Jonathan Litvack as its new General Manager. Litvack joins the resort to lead it through a pivotal transition in which it completes a multi-year redesign journey that re-imagined all facets of the resort. As the new leader of the Coronado Island Marriott Resort & Spa, Litvack brings 25 years of hotel experience, including six years as the General Manager at Sheraton Grand Los Angeles, which was named Hotel of the Year – Americas Marriott International. Additionally, Lit...
Bardessono Hotel’s Lucy Restaurant Welcomes Jim Leiken as New Executive Chef
June 17, 2019
YOUNTVILLE, Calif. (June 17, 2018) – Bardessono Hotel, the luxurious, LEED Platinum Certified wine country retreat in the heart of Napa Valley, introduces a fresh take on Lucy restaurant’s celebrated signature cuisine with the addition of Jim Leiken as executive chef. Bringing a repertoire of experience working with some of the world’s most renowned chefs, from Chef Daniel Boulud’s New York City and Palm Beach, Fla. Restaurants, Leiken spent the past five years cultivating a deep understanding of the culinary scene in Napa at Cindy’s Backstreet Kitchen in St. Helena, with Chef Cindy Pawlcyn. Now taking the helm of Lucy restaurant wi...
HSMAI ROC: NextGuest Partner Insights Workshops You Won’t Want to Miss
NextGuest Digital | June 17, 2019
Hospitality Sales and Marketing Association International will be hosting its annual Revenue Optimization Conference on June 18-19. The 2019 HSMAI ROC conference is part of The Hospitality Industry Technology Exposition and Conference, which is being held this year in Minneapolis. This event is designed for hotel marketing and revenue leaders to learn about fresh and innovative initiatives that will drive revenue for their hotel and stand out in the hospitality industry. The conference is the largest of its kind in the world. Fresh from its recent rebrand, NextGuest will be in attendance and speaking about the latest in hospitality. Former...
21c Museum Hotels Appoints Jeff Tomczek as Vice President of Brand Marketing and Sales
21c Museum Hotels | June 17, 2019
Louisville, KY (June 17, 2019) – 21c Museum Hotels, the award-winning Louisville-based boutique hotel, contemporary art museum and restaurant group, announced today the appointment of Jeff Tomczek as Vice President of Brand Marketing and Sales. In this role, Jeff will be responsible for overseeing brand marketing, corporate sales, communications and revenue management, working closely with both corporate and property teams. Prior to joining 21c, Jeff served as Vice President of Brands & Marketing for Two Roads Hospitality, managing Thompson Hotels, JdV Hotels, tommie Hotels and THR corporate. He has held a number of leadership roles ...
LaPlaya Beach & Golf Resort in Naples, Florida Appoints Lijana Gavelyte as National Sales Manager
LaPlaya Beach & Golf Resort | June 17, 2019
NAPLES, Fla. (June 13, 2019) — LaPlaya Beach & Golf Resort, a luxury beachfront property located on private six-acre beach overlooking the Gulf of Mexico, has announced the hiring of a new member to its management team. Lijana Gavelyte has been named National Sales Manager. Following the recent completion of a $30 million renovation and a 50th anniversary last year, the resort has renewed its commitment to bringing on board only the most accomplished professionals in their field. Meet the new team member: Lijana Gavelyte boasts 12 years of hospitality sales experience, all of them in the Naples area. She arrives at LaPlaya after a...
BENCHMARK®, a global hospitality company, Names Linda Maurer Global Account Manager-Southwest
BENCHMARK®, a global hospitality company | June 17, 2019
The Woodlands (Houston), Texas, June 2019 … BENCHMARK®, a global hospitality company, has named Linda Maurer Global Account Manager-Southwest, a newly created position designed to develop and grow Benchmark’s group sales success in the regional southwest. Eric Gavin, chief sales officer, made the announcement. “It is with distinct pleasure that I announce the promotion of Linda Maurer to Benchmark’s Global Account Manager-Southwest,” said Mr. Gavin. “Linda will be based out of Austin, Texas, and will also continue her remarkably successful, property-based role as Associate Director of Sales for Benchmark’s La Cantera Resort ...
Conrad Bora Bora Nui Appoints Guillaume Galvez as Executive Chef
Conrad Hotels & Resorts | June 17, 2019
PAPEETE, Tahiti (June 13, 2019) – Conrad Bora Bora Nui has appointed Guillaume Galvez as Executive Chef of the award-winning French Polynesian resort. In his new role, Chef Galvez will oversee all food and beverage operations for the resort’s six dining outlets and use his global perspective to create new menus for Iriatai French Restaurant and Tamure Beach Grill. “I am thrilled to join the team at Conrad Bora Bora Nui, and couldn’t imagine a more beautiful setting to work in,” said Chef Galvez. “The abundance of fresh, local ingredients in the destination is truly inspiring and I look forward to working with the team to create...
Angie Hospitality to Unveil Expanded Line of Hospitality-Focused Virtual Guest-Room Assistants at HITEC 2019
Angie Hospitality | June 17, 2019
New product lineup by hospitality’s leading innovator of virtual assistant and AI technology offers three options, including Angie Spark, Angie Luxe, and Angie Luxe+. San Jose, Calif. & Minneapolis – HITEC Booth #1646 – June 17, 2019 – Angie Hospitality, developer of the industry’s first 24-hour interactive guest room assistant purpose-built for the hotel environment, is unveiling an expanded product line of virtual guest room assistant solutions at HITEC 2019 on June 18-20 in Minneapolis. Each of the three distinct models now available are capable of addressing a specific set of hotel needs, while providing all the enhanced ...
HIS Showcases Latest Advances in Guest Casting Abilities With BeyondTV GuestCast™ at HITEC 2019
Hotel Internet Services, LLC | June 17, 2019
Attendees to be provided with demonstrations of how guests can obtain straightforward and fully secure access to the personal device-to-television casting of more than 1,000 mobile apps. MINNEAPOLIS — June 17, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is set to exhibit the latest in hotel guest streaming technology with its BeyondTV GuestCast™ solution at HITEC 2019. Taking place at the Minneapolis Convention Center during June 17-20, attendees visiting HIS at booth #2132 will have the ability to interact with an advanced casting solution that, while...
HITEC News: dormakaba Launches RT Plus BLE-Enabled RFID Lock for Easy Magstripe Upgrades
dormakaba | June 17, 2019
At HITEC in Minneapolis Visit dormakaba in Booth #1308 JUNE 17-20, 2019 at the Minneapolis Convention Center Ready to Convert to RFID? dormakaba’s RT Plus Lock Simplifies Transition from Magstripe to Mobile-Enabled RFID MONTREAL, June 17, 2019 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks will demonstrate its new RT Plus mobile-enabled RFID guestroom electronic door lock at HITEC booth 1308. The RT Plus has BLE (Bluetooth Low Energy) technology integrated in its reader and is ideal for magstripe or mechanical lock retrofit. dormakaba is a total solution provider for the hospitality industry and one...
ASSA ABLOY Global Solutions Unveils Vostio Location Solutions With Staff Safety Alert Features at HITEC Minneapolis
ASSA ABLOY Global Solutions | June 17, 2019
Leading provider of security access technology introduces advanced platform for hotel staff alerts, asset management tracking and location-based marketing Stockholm – June 17, 2019 – ASSA ABLOY Global Solutions is set to debut its latest enhancements in staff safety technology, officially unveiling its Vostio Location Solutions platform at this year’s HITEC Minneapolis, taking place June 17-20 at the Minneapolis Convention Center. Vostio Location Solutions will be showcased at ASSA ABLOY Global Solutions booth #2708, where attendees will learn how state-of-the-art IoT and Bluetooth Low Energy (BLE) technology can be leveraged to ensu...
Nomadix Launches New Cloud Offering to Provide a Single Source for Managing Guest Wi-Fi Across Multiple Properties
Nomadix | June 17, 2019
New unified solution elevates the online guest experience while simplifying the scalability, management and support of disparate Wi-Fi networks across multiple hotels. AGOURA HILLS, Calif. & MINNEAPOLIS HITEC Booth #1646 – June 17, 2019 – Nomadix, Inc., a provider of guest-facing cloud-managed network edge devices, today unveils Nomadix Cloud, a fully integrated suite of tools to manage a hotel’s Wi-Fi network and provide unparalleled network flexibility, reliability and scalability. The Nomadix Cloud will be showcased for the first time at HITEC 2019 in Minneapolis at booth #1646, where attendees will learn how the comprehens...
Knowcross to Unveil New App and Showcase Latest Innovations at HITEC Minneapolis June 17-20
Knowcross | June 17, 2019
Knowcross to offer a sneak peek of a highly anticipated new app that caters to Commercial Office Complex/Vacation Rental/Timeshare market and demo advancements and integrations at HITEC booth #2546 Washington D.C., USA (June 17, 2019) – Attendees at this year's HITEC in Minneapolis will be introduced to the latest inspiring products and advancements from Knowcross®, the preferred service quality management platform of the finest hotels across the globe. The company will be exhibiting their industry-leading software at the conference which takes place June 17-20 at booth #2546. Knowcross specializes in hotel housekeeping software, hot...
Martello Partners With GuestTek to Power Internet for Hotel Guests
Martello Technologies Group | June 17, 2019
Martello’s SD-WAN and link balancing helps GuestTek deliver reliable high speed internet connectivity for hotel guests. Minneapolis, United States (June 17, 2019) – Martello Technologies Group Inc., (“Martello” or the “Company”) (TSXV: MTLO), a leading provider of solutions that deliver clarity and control of complex IT environments, today announced a partnership with GuestTek, a global leader in broadband technology and interactive solutions for the hospitality industry with operations in 85 countries and serving more than 3,500 hotels. Together, the two companies are delivering reliable high speed internet access (HSIA) to m...
TraknProtect Unveils New Staff Alert Button With Enhanced Design and Expanded Functionality
TraknProtect | June 17, 2019
Newly released safety button adds valuable features to industry-leading platform, creating a higher standard of safety for hospitality employees Chicago and Minneapolis - HITEC Booth #3017 - June 17, 2019 – TraknProtect, a pioneer of location-based technology purpose-built for the hotel industry, is revealing its newly enhanced employee safety button at HITEC 2019, taking place June 17-20 in Minneapolis. The TraknProtect Version 2.0 safety button has been completely re-engineered from the ground up to offer a host of valuable new features, including better visual reporting, increased functionality and improved monitoring capabilities to...
Infor Hospitality Continues to Invest and Innovate in Products and Service
Infor | June 17, 2019
Infor Wins Confirmit Achievement in Customer Excellence Award for 10th-Straight Year NEW YORK –June 17, 2019 – Infor, a global leader in business cloud software specialized by industry, today announced its significant product investment and commitment to its Hospitality suite of solutions. Over the past fiscal year ending April 30, 2019, Infor has overhauled product suites, partnered with leading companies, acquired organizations to expand its breadth of products, and received significant acknowledgement for industry-leading customer service. Infor’s solutions and acquisitions delivered new and expanded relationships with more than 4...
Margaritaville Resorts & Hotels Standardizes Operations With Infor
Infor | June 17, 2019
Infor Hospitality Management Solution Awarded Brand Standard Status for New Lifestyle Hotel Brand NEW YORK – June 17, 2019 – Infor, a leading provider of industry-specific cloud applications, today announced that Compass Properties and Margaritaville Hotels & Resorts have selected Infor Hospitality Management Solution (HMS) for their property management system (PMS). Margaritaville, which has been rapidly expanding throughout the United States and the Caribbean, has launched a new lifestyle, select-service hotel brand, Compass by Margaritaville Hotels & Resorts, and Margaritaville Island Reserve by Karisma, which will offer a...
Cloud5 Demonstrates AI-Powered HDX Platform at HITEC 2019
Cloud5 Communications | June 17, 2019
Results of the Network Management Platform’s first 100+ Properties, Booth 720 MINNEAPOLIS - HITEC 2019 (June 17, 2019) – Powered by artificial intelligence and self-healing network technology, Cloud5’s Hospitality Dashboard Experience (HDX) is the first-of-its kind platform for managing connectivity from the guest perspective. Hospitality technology professionals can see how HDX provides a holistic view of network services and experience in the Cloud5 Communications booth #720 during HITEC 2019 in Minneapolis. Cloud5 HDX has been collecting and aggregating data from more than 100 properties to offer valuable guest-centric network ...
Infor Announces New Solution for Hoteliers to Simplify Pricing
Infor | June 17, 2019
Infor Hospitality Price Optimizer to Help Increase Profits for Individual Hotels and Chains of Any Size NEW YORK – June 17, 2019 – Infor, a leading provider of industry-specific cloud applications, today announced the launch of Infor Hospitality Price Optimizer (HPO), to be generally available this summer. Infor HPO is a comprehensive, built-for-the-cloud solution that delivers pricing decisions for hoteliers. The application considers the pricing process from the guest’s point of view, including what sources a guest looks at, and compares, to make a booking. Infor HPO will help hoteliers make better decisions more quickly, confident...
Springer-Miller Systems Partners With iVvy Venue Management Solution
iVvy | June 17, 2019
New Integration with iVvy to provide SMS with new generation advanced sales and catering capabilities Queensland, Australia - June 17th 2019 - iVvy Inc., the award-winning Venue Management Software company, today announced a partnership with Springer-Miller Systems (SMS) the leading guest-centric hospitality management system. The integration between the two industry leaders will strengthen Springer Miller’s sales and catering capabilities, empowering hotel customers with the most intuitive sales and catering solution available on the market today. By piecing together an industry that's traditionally fragmented processes, iVvy’s pla...
The Westin Buffalo Is First Hotel Worldwide to Give Guests Access to Personal Playlists From Their Hotel Rooms
The Westin Buffalo | June 17, 2019
Volara-powered devices allow guests to listen to their favorite playlists from Pandora, Spotify and Amazon Prime via in-room Amazon Echo devices BUFFALO, N.Y. (June 17, 2019) – Global hospitality company Delaware North today announced that the company-operated Westin Buffalo has become the first hotel in the world to allow its guests to connect their personal Amazon accounts to the Echo devices in each of its 115 guest rooms. The Westin Buffalo, located within Delaware North’s global headquarters in Buffalo, N.Y., in 2017 became the first hotel in New York State to deploy guest-servicing Echo devices in each of its guest rooms. The ...
MCOMS Teams With Volara to Offer Revolutionary Voice Control of Guestroom TVs
Volara | June 17, 2019
New York, NY, June 17,2019 - MCOMS, an innovative guest-facing solution provider for the hospitality industry and Volara, the voice hub for the hotel industry, have teamed up to deliver a unique guest experience utilizing the latest in hospitality technology. This integration partnership combines Volara's conversation-management software + secure integrations hub with MCOMS in-room entertainment platform to enable guests to intuitively control in-room TVs using voice commands. Through Amazon Echo, Google Assistant, IBM Watson, or SmartBeings Woohoo devices located in their rooms, guests can make voice requests to turn on and off the TV, op...
