The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Mergers, Changing Demographics and Technology
Teneo Hospitality Group | June 11, 2019
Teneo Hospitality Group Addresses Concerns of Associations Washington, DC, June 2019 … Days before his inauguration in 1861, President-Elect Abraham Lincoln was smuggled into Washington’s iconic Willard Hotel by the head of the Pinkerton Detective Agency. Undeterred by threats of assassination, Lincoln received petitioners for jobs, contracts and new legislation in the hotel lobby and the term “lobbyist” was born. Today, Washington, DC remains the Mecca for lobbyists and the many associations they represent. “Over 5000 associations are headquartered in the Greater DC area. They are a significant segment of the meetings industr...
Angie Hospitality Announces Robust Language Support for Spanish, French, German, and Chinese to Meet Global Demand for Guest Room Voice Technology
Angie Hospitality | June 11, 2019
The industry’s only purpose-built virtual assistant and voice-activated technology solution now supports robust voice- and touch-based language processing in multiple languages, in addition to English. San Jose, Calif. & Minneapolis – HITEC Booth #1646 – June 11, 2019 – Angie Hospitality, developer of the industry’s first 24-hour interactive guest room assistant purpose-built for the hotel environment, has announced robust multilingual functionality to meet global demand for voice technology and to simplify international travel. Guests and staff who desire to interact with Angie in Spanish, French, German or Chinese will now...
Volara to Reveal Enhancements to Its Voice-Based Conversation-Management Software at HITEC
Volara | June 11, 2019
Visit Volara in Booth 2408 June 17 to 20 at the Minneapolis Convention Center Volara can be seen voice-enabling more than 20 integrated technologies at HITEC, including IPTV, room controls, energy-management, staff alert, SMS-based guest engagement and work order-management systems; New York — June 11, 2019 — Volara will unveil new enhancements to its voice-based conversation-management software during HITEC Minneapolis next week. Volara’s software turns popular voice assistants (Amazon Alexa, Google Assistant, IBM Watson, Smartbeings WooHoo®) into a hotel business tool that drives more efficient guest service, influences guests...
Riegel Returning to ‘The Clean Show’ With New Linens, New Solutions, and New Branding
Riegel | June 11, 2019
America’s favorite table linen manufacture to debut products that are colorfast wash after wash; Visit Riegel Linen in Booth 1121 June 20th to 23rd in New Orleans [AIKEN, S.C.— June 11, 2019] — America’s favorite table linen manufacturer, Riegel Linens, will be exhibiting at The Clean Show in New Orleans June 20th to 23rd. The main attraction for attendees this year will be Riegel’s Craft Collection and its Premier spun-polyester line, both featuring new colorGUARD™ technology that extends the lifecycle of the textile and ensures a color-rich product from the first wash to the last. The Clean Show is the main event for the laun...
Avendra Recognizes Top Suppliers for Outstanding Supply Chain Performance
Karen Holden | June 11, 2019
2019 ‘Meet the Truck’ award recipients are rated on order fulfillment, trailer load, product integrity and overall performance By Karen Holden Quality assurance throughout the supply chain is top of mind for Avendra. It’s imperative that hoteliers’ purchasing requirements are being met by our approved suppliers. That’s why we’ve been conducting “Meet the Truck” audits at customer locations for the past 15 years. Not only does this program enable suppliers to improve their performance metrics and ultimately serve customers better, but it has become one of our customers’ most valued services in mitigating risks and ensur...
BC Lynd Hospitality Using Quore Across Its Portfolio, Including at the New Harlingen Convention Center
Quore | June 11, 2019
Successfully raising the customer-service and departmental-service scores at six Marriott-branded hotels, the hotel management company taps Quore for even more projects Franklin, Tenn. – June 11, 2019 – When B.C. Lynd Hospitality opened the doors to the new Harlingen (Texas) Convention Center this month, the Quore workforce communication platform was there ensuring that all spaces looked their best, equipment functioned properly, and communication between facility staff, event planners and visitors was seamless. Based on the company’s successful track record with Quore’s housekeeping, work order automation, preventative maintenance...
INTELITY Partners with MIWA to Further Expand Mobile Key Availability
INTELITY | June 11, 2019
The integration makes keyless entry more accessible to hotel properties globally Los Angeles, CA (June 11, 2019) - INTELITY™, the provider of the broadest guest engagement and staff management platform in hospitality, announced today that it has integrated with MIWA Lock Company. This new integration expands the availability of mobile key capabilities within the hospitality industry and gives properties a wider range of choice when choosing an electronic lock vendor. “Integrating with INTELITY will increase the availability of secure mobile access for properties of all sizes and will help us meet the growing demand for mobile key fu...
Introducing NextGuest at HITEC Minneapolis Booth 940
NextGuest | June 11, 2019
The leading hospitality technology and digital marketing company will be attending HITEC Minneapolis, June 17-20. NEW YORK (June 11, 2019) — NextGuest is preparing for HITEC Minneapolis, where it will be showcasing new products and services. The Hospitality Industry Technology Exposition and Conference is the largest and longest-running convention of its kind, highlighting industry leaders and the latest in hospitality technology. The event draws thousands of attendees and is held in a different city each year, with Minneapolis serving as the 2019 destination. NextGuest is utilizing HITEC to reintroduce itself, with the company having...
Noble Breaks Ground on Courtyard by Marriott & Element by Westin in Midtown Atlanta
Courtyard by Marriott | June 11, 2019
Atlanta, GA (June 11, 2019) – Noble Investment Group (“Noble”) today celebrated the groundbreaking of the Courtyard by Marriott & Element by Westin in Midtown Atlanta. Expected to open in mid-2021, the dual-branded hotel with a combined 282 guestrooms and suites will be the first-ever combination of the Courtyard by Marriott and Element by Westin brands under one roof. The upscale hotels will be located on the southwest corner of the famed intersection of Peachtree Street and Ponce de Leon Avenue. Peachtree Street is Atlanta’s primary north-south thoroughfare, while the intersection with Ponce de Leon in Midtown is home to Atla...
IHG Signs With Al Sraiya Hotels & Hospitality Group to Debut Hotel Indigo in Qatar
IHG ® | June 11, 2019
InterContinental Hotel Group (IHG®), one of the world’s leading hotel groups, has signed a Management Agreement with Qatari holding company, Al Sraiya Hotels & Hospitality Group which is under Al Sraiya Holding Group, to debut its global upper-upscale boutique brand, Hotel Indigo, in Qatar. A new built property, Hotel Indigo Doha Lusail is due to open in 2023 and will feature 200 rooms. Established in 2004, Hotel Indigo now has a presence in more than 15 countries with over 100 hotels, and nearly another 100 hotels in the pipeline. Just as no two neighbourhoods are alike, no two Hotel Indigo properties are the same, taking inspirati...
Harbour Plaza Hotels & Resorts Plans Early 2020 Opening of Hotel Alexandra in Hong Kong
June 11, 2019
June 11, 2019 - Situated at the heart of Hong Kong Island, along the North Point waterfront, the newly built stylish Hotel Alexandra is scheduled to open its doors in early 2020. The property is the newest addition to the line of established hotels managed by Harbour Plaza Hotels & Resorts which offers a collection of unique standalone hotels, committed to delivering exceptional hospitality and facilities to all guests. Hotel Alexandra is exquisitely designed melding timeless Victorian elegance and modern concepts that create a whimsical atmosphere evocative of Alice’s Adventures in Wonderland. Features a picturesque striking hotel f...
Valor Hospitality Partners Set to Open The Harpeth, a Curio Collection by Hilton™ Hotel, in Downtown Franklin This Summer
The Harpeth | June 11, 2019
FRANKLIN, Tenn., June 11, 2019 – Valor Hospitality Partners announced today plans to open the 119-room The Harpeth Hotel in the heart of historic Franklin, Tenn. in August 2019. A Curio Collection by Hilton, The Harpeth will be Franklin’s first luxury downtown hotel, featuring spacious rooms, an upscale chef-driven restaurant, European-style street café, over 5,000 square feet of meeting space and access to an in-complex day spa – A Moment’s Peace Salon and Day Spa. Founded on stories that bring together history, culture, music, whiskey and more, The Harpeth will be nestled in Franklin’s historic district, next to the banks of t...
Columbia Sussex Completes Hilton Anchorage Multi-Million Dollar Renovation
Columbia Sussex | June 11, 2019
ANCHORAGE, Alaska -- Columbia Sussex, which has owned and managed The Hilton Anchorage since 2006, recently completed an extensive multi-million dollar renovation, including refreshing and relaxing upgrades to the lobby, dining establishments, guest rooms, fitness center and conference spaces. Located in the heart of downtown Anchorage, and within walking distance of the Anchorage Convention District and some of the best dining, shopping and attractions the city has to offer, the 606-room property is the prime location for conference, conventions, tourism and business travel, with most rooms featuring magnificent views of the Chugach Mount...
North Carolina’s 133-Room Beaufort Hotel Joins Choice’s Ascend Hotel Collection
Ascend Hotel Collection® | June 11, 2019
ROCKVILLE, Md., June 11, 2019 -- The Ascend Hotel Collection by Choice Hotels International, Inc. (NYSE: CHH) welcomes the Beaufort Hotel to its portfolio of unique, boutique, and historic hotels and resorts that reflect their surrounding community. The brand's newest addition, situated on the idyllic Crystal Coast, channels the Tar Heel State's rich maritime culture and highlights the collection's continued growth in top destinations across the country. Located on the Southern Outer Banks, the Beaufort Hotel is conveniently located at 2440 Lennoxville Rd., just minutes from the heart of Beaufort. Founded in 1709, Beaufort was recently rec...
Camila Frederico Appointed Hotel Manager of The Westin St. Francis
The Westin St. Francis | June 11, 2019
SAN FRANCISCO, CA – JUNE 11, 2019 - Camila Frederico has been named Hotel Manager of The Westin St. Francis where she will be responsible for assisting the area general manager with staffing, directing, and supervising this historic 1,195-room hotel on San Francisco’s Union Square. In her new position, she will lead all operational departments including rooms, food & beverage, events, and engineering. “We are thrilled to announce the appointment of our new Hotel Manager, Camila Frederico,” says Jon Kimball, Area General Manager. “Her prolific career with Marriott International demonstrates her passion and extensive knowledge ...
BENCHMARK® Names Donna Esparza Director of Sales & Marketing for Lake Arrowhead Resort and Spa
Lake Arrowhead Resort and Spa | June 11, 2019
The Woodlands (Houston), Texas, June 2019 … BENCHMARK®, a global hospitality company, has named Donna Esparza director of sales & marketing for Lake Arrowhead Resort and Spa, a Benchmark Resorts & Hotels property located in Lake Arrowhead, California. Geoff Young, Benchmark’s managing director for the resort, made the announcement. “I am extremely pleased to welcome Donna to our resort and to Benchmark,” said Mr. Young. “She comes to us with an outstanding record of sales success and with strong leadership skills, as well as vast experience within the California market.” Donna Esparza was previously the remarkably s...
The Bellevue Hotel in Philadelphia Welcomes New Executive Chef Amy Culverwell
The Bellevue Hotel and XIX (Nineteen) Restaurant | June 11, 2019
PHILADELPHIA (June 11, 2019) – The Bellevue Hotel is pleased to announce the appointment of Amy Culverwell as Executive Chef. In her new role, Culverwell will oversee culinary operations at XIX (Nineteen) Restaurant, which includes the Cameo Room, Pearl Room, XIX To Go, and Lounge; as well as the banquet and event experience. Chef Amy will be responsible for all menu design and food and beverage concepts, creatively using her insight, vision, and guidance to enhance the culinary philosophy at The Bellevue Hotel. “We are thrilled to welcome Chef Amy to our team,” said Kristi Cotten-Morris, the general manager of The Bellevue Hotel. ...
What Is TRevPAR (Definition and Why It Matters)?
David Eisen | June 10, 2019
By David Eisen In a previous blog post, I took aim at RevPAR. My pursuit: to puncture the long-held notion that it’s the most exemplary data point to consult within the hospitality industry. And, according to one comment, I succeeded in doing so (thank you, Don Weintraub, you made my mother very proud). My thesis was not that RevPAR is obsolete; following it is still necessary, especially since RevPAR tracks revenue derived from the rooms department, the largest source of revenue for a hotel. It’s akin to tracking cap rates when investing in hotels—one data point but not the end-all. RevPAR (a combination of rate and occupancy) is...
Concord Hospitality Standardizes Accounting on Aptech’s PVNG Cloud-Based Enterprise Financial System for 112 Hotels
Concord Hospitality Enterprises Company | June 10, 2019
At HITEC in Minneapolis Visit Aptech in Booth #2208 JUNE 17-20, 2019 at the Minneapolis Convention Center Aptech, Recognized as The Industry Standard for Hospitality Financial Systems, Will Support Concord’s Multi-Brand Portfolio Expansion PITTSBURGH, June 10, 2019 – Aptech Computer Systems will standardize Concord Hospitality’s accounting processes for 112 hotels on the PVNG Enterprise Hotel Accounting System to support expansion of Concord’s multi-brand portfolio. Headquartered in Raleigh, N.C., Concord Hospitality holds more than three decades of experience in operating leading hotel brands including Marriott, Hilton an...
TraknProtect Selected to Present Location-Based Employee Security Platform During Entrepreneur 20X (E20X) Competition at HITEC 2019
TraknProtect | June 10, 2019
The pioneer of employee safety button technology chosen to participate in annual startup competition and showcase at the launch of HITEC Minneapolis 2019 Minneapolis – HITEC Booth #3017 – June 10, 2019 – TraknProtect, a leading provider of real-time location technology purpose-built for the hospitality environment, has been selected by HFTP (Hospitality Technology Financial Professionals) to present its award-winning solution during the Entrepreneur 20X (E20X) competition at this year’s HITEC Minneapolis on June 17, 2019. During E20X, selected companies prepare and deliver four-minute presentations which are then judged by a panel...
Takeaways From the Caribbean Hotel Investment Conference
Allison Fogarty | June 10, 2019
By Allison Fogarty The Caribbean is open for business, although recovery continues. As the region continues to recover from the devastating 2017 storm season, many hotels have reopened, even as infrastructure work continues. As always, recovery takes longer than anticipated, but open insurance claims are settling, and a number of properties are slated to reopen later this year, in time for the 2020 high season. Following the devastation, many owners of heavily damaged properties have taken the opportunity to significantly upgrade their properties with the proceeds of their insurance settlements, which will enhance their future positioning....
Mountain Shore Properties Named Hyatt’s 2019 Developer of the Year
Mountain Shore Properties (MSP) | June 10, 2019
June 10, 2019. Charleston, SC. Mountain Shore Properties, a Charleston, South Carolina-based developer, has been named Developer of the Year by Hyatt as part of Hyatt’s owner awards. Through this series, Hyatt recognizes owners and developers for their contributions and shared commitment to deliver a superior level of care. The awards were presented by Hyatt’s leadership team in April at Hyatt’s Americas owners conference in Nassau, Bahamas at Grand Hyatt Baha Mar. In receiving Developer of the Year, Mountain Shore Properties was recognized for its excellent construction quality, efficiency, and hotel development in strategic locatio...
Technology Innovator Travel Tripper & Pegasus Deploys ADA-Compliance Monitoring Across Dozens of Hotels, Brands
TRAVEL TRIPPER & PEGASUS | June 10, 2019
New monitoring platform helps hotels maintain web accessibility compliance with the Americans with Disabilities Act, avoiding costly lawsuits (New York) - June 10, 2019 — The newly merged Travel Tripper and Pegasus is seeing significantly increased demand for its ADA Compliance Auditing and Monitoring Program. Travel Tripper, a hotel technology innovator known for its reservations and e-commerce platforms, added this feature to its suite of services earlier this year to assist hotel properties as they strive to comply with the Americans with Disabilities Act. Travel Tripper’s ADA Monitoring Program was designed exclusively for hotel...
Cendyn is Europe’s Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2019
Cendyn | June 10, 2019
Boca Raton, Florida – June 10, 2019 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as Europe’s Leading Hotel CRM Technology Provider and Europe’s Data Driven Marketing Agency for 2019. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of hospitality industry excellence. These awards follow top honors in North America in early 2019 and four big wins in the 2018 world competition for World’s Leading Hotel CRM Technology Provider, World’s Leading Data Driven Marketing Agency, World’s Leading Hotel Sales Pr...
