
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024

Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024

IHG Strengthens Europe Development Team With Two Senior Appointments
November 7, 2018
IHG® (InterContinental Hotels Group), one of the world's leading hotel companies, has today announced two new senior appointments to further reinforce its development presence in Europe. Josh Littman joins IHG as Head of Luxury Development, Europe, responsible for overseeing development opportunities for IHG's luxury brand portfolio in Europe. Jon Colley has been appointed as IHG's Head of Development, UK and Ireland, responsible for accelerating our growth in this key market. IHG is already a global leader in the luxury segment with InterContinental® Hotels & Resorts, and our acquisition of Regent® Hotels & Reso...
dormakaba Comes to HX in NYC With Hospitality Access Solutions That Transform the Guest Experience
dormakaba | November 7, 2018
HX 2018: Visit dormakaba in Booth # 3219 Jacob K. Javits Convention Center NYC, November 11-12 VIDEO: See dormakaba Saffire LX and Quantum Pixel BLE locks, and Ambiance™ Access Management Software in Action MONTREAL, QC, CANADA – November 7, 2018 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks, will be at NYC's HX Hotel Experience show to demonstrate its new Saffire LX and Quantum Pixel RFID BLE mobile access capable electronic locks, and the new Ambiance Access Management Software. dormakaba is one of the top three companies in the global market for access and security solutions...
Hospitality First: Koncept Hotels Optimizes Business Strategy in the Digital World With Infor
Koncept Hotel Management GmbH | November 7, 2018
NEW YORK – Nov. 7, 2018 – Infor, a global leader in business cloud software for Enterprise and SMB companies, today announced that Koncept Hotels has deployed hospitality cloud solution Infor HMS. Supporting the hotel group's digital strategy, the application will be used to support changing customer needs and ensure guest preferences are met. The hotel start-up, founded only one year ago, won the Digital Leader Award 2018 in July, Germany's most important award for digitization solutions. The hotel does not only digitize processes, but develops new services to meet the needs and expectations of an increasingly tech-savv...
Angie Hospitality to Join Expert Panel on Voice Technology at HX: The Hotel Experience 2018
Angie Hospitality | November 7, 2018
Angie Hospitality's Michael Cohen to serve as industry expert in panel discussion exploring how voice control technology is impacting the hotel industry. San Jose, CA – November 7, 2018 – Angie Hospitality, creator of Angie, the world's first 24-hour interactive guest room assistant, Wi-Fi and room control technology solution built for hotels and resorts, has been selected to participate in a panel discussion at this year's HX: the Hotel Experience, taking place November 11-12 at the Jacob K. Javits Convention Center in New York City. Angie Hospitality's head of business development, Michael Cohen, will serve as a key paneli...
Hotel Internet Services Showcases Latest Advances in Wi-Fi Network, In-Room Television Casting and Voice Activated Solutions at HX 2018
Hotel Internet Services, Inc. | November 7, 2018
Leading provider of secure hotel Wi-Fi and guestroom entertainment technology to demonstrate new solutions at North America's largest hospitality show in NYC New York — November 7, 2018 — Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, is set to exhibit the latest advancements in hotel Wi-Fi, guestroom television casting and voice activated technology at this year's HX: The Hotel Experience, taking place November 11-12, at the Jacob K. Javits Center in New York City. Exhibiting at booth #2840, HIS will demonstrate the latest advancements in hotel Wi-Fi, ...
Intelity and ALICE, Forbes Travel Guide Brand Officials, Announce Integration and Partnership
ALICE | November 7, 2018
Partnership offers hotels a suite of tools to manage their properties and interact with guests Los Angeles, CA (November 7, 2018) — Intelity, the global travel industry's leading enterprise mobile and in-room technology platform, and ALICE, the hospitality industry's leading operations platform, announced today they have teamed up to offer hotels the most complete suite of tools available to manage their hotels and interact with guests. Through Intelity's enterprise platform, hotels can access important guest-facing tools such as a customizable mobile app, in-room tablets, mobile key, voice, TV casting, and more. Through ALICE's o...
SiteMinder Appoints Technology Industry Veteran as CEO, Says Its Future Is Central to Travel
SiteMinder | November 7, 2018
Sydney, Australia – SiteMinder, the global hotel industry's leading guest acquisition platform, has appointed its first CEO to drive the continued rapid growth of its business and 30,000-strong hotel customer base. Sankar Narayan is the current chief operating officer of cloud accounting software giant Xero, and his appointment as CEO will see him co-lead SiteMinder alongside founder Mike Ford, who will remain the managing director and assume the role of Executive Chairman of the Board with a focus on driving the company's vision, strategy and product innovation. From January, Sankar will join a distinguished leadership team that ...
McNeill Hotel Investors Acquires Home2 Suites by Hilton Gainesville (Florida)
McNeill Hotel Company | November 7, 2018
Germantown, Tenn. – November 7, 2018 – McNeill Hotel Investors ("McNeill") announced today that it has acquired the 95-room, select service, all-suite Home2 Suites by Hilton Gainesville (Florida), adding to the company's growing portfolio and its geographic footprint in Florida. The announcement was made by Phillip McNeill, Jr., the company's Chief Executive Officer. Home2 Suites by Hilton Gainesville was completed in 2016 and features complimentary breakfast, 1,224 square feet of meeting space, fitness room, outdoor pool, two lobby workstation computers and a 24-hour pantry market. The hotel is at 2115 SW 13th Street near t...
Clear Sky Software’s Inventory Control System Installed at The Sheraton Boston Hotel
Clear Sky Software | November 7, 2018
CHARLOTTE, North Carolina – November 7, 2018 –The Sheraton Boston is a large and busy hotel and thus needed a better way to manage its extensive beverage inventory. The executive team selected Clear Sky Software's beverage inventory system called Clear Sky BEVERAGE. Now, management has a complete, perpetual-based inventory system for managing all beer, liquor and wine products. The Sheraton Boston is taking advantage of the features of this industry-leading beverage system that include purchasing/ordering, receiving, electronic requisition, outlet transfers/issues/returns and physical inventory. This Boston hotel also instal...

Ellicott Development opens new Fairfield Inn in Amherst, NY
November 7, 2018
Nov. 07--The newest hotel in Amherst will open this week, adding another 100 rooms to the inventory near University at Buffalo's North Camus. Ellicott Development Co. formally unveiled its new Fairfield Inn and Suites Buffalo Amherst/University on Wednesday, complementing the company's nearby existing extended-stay hotel, Staybridge Suites Amherst. Located at 3880 Rensch Road, the new four-story hotel has 107 rooms. ...

MGM Resorts International reportedly eyeing merger with Caesars Entertainment
November 7, 2018
Nov. 07--SPRINGFIELD -- MGM Resorts International, parent company of MGM Springfield, is reportedly in talks to merge with casino rival Caesars Entertainment, according to the New York Post. But the merger would face scrutiny from federal regulators -- the U.S. Securities and Exchange Commission and the Federal Trade Commission -- as well as from state gaming regulators across the country, according to the Press of Atlantic City, New Jersey. In Massachusetts, Caesars once tried to grab a piece of the state's casino pie. It partnered with Suffolk Downs to compete for the eastern Massachusetts license that went to Wynn Resorts, which ...

The Taste with Vir Sanghvi: All about luxury, hip and trendy hotels
November 7, 2018
Nov. 07--When I think of luxury hotels, I tend to stick to the familiar stereotypes. There are the grand hotels: in Mumbai, that list would include The Taj Mahal Hotel; in London it would be Claridges or The Ritz; in New York, the St. Regis or The Pierre. And then there is modern luxury. In Mumbai, that would be The Oberoi; in London it would be The Four Seasons; in New York, the Peninsula or the Park Hyatt. Sometimes these categories are hard to separate. Take the case of the old Hyde Park Hotel, which was a grand hotel in its time. Except that while refurbishing it, Mandarin Oriental went for its signature style of Asian luxury with f...

Motel 6 agrees to pay up to $7.6 million to plaintiffs to settle claims it helped ICE arrest guests
November 7, 2018
Nov. 07--After a nationwide class-action lawsuit against Motel 6, the chain agreed to pay as much as $7.6 million to guests who said their private information was given to U.S. immigration agents, according to court records. Former guests sued Motel 6 over privacy violations earlier this year, alleging that the chain handed over their personal information to U.S. Immigration and Customs Enforcement (ICE) agents, according to the lawsuit. The lawsuit came after a 2017 Phoenix New Times report that ICE agents made at least 20 arrests at two Motel 6 locations in Arizona. Under the proposed settlement agreement, the hotel also agreed not to...

Downtown Flint, Michigan buildings razed for new Hilton hotel project
November 7, 2018
Nov. 07--FLINT, Mich. -- Downtown is looking a little different as crews started tearing down two vacant buildings Wednesday, Nov. 7, to make room for a redevelopment project anchored by a new Hilton Buckham Square Hotel. Demolition of blighted buildings at 126 and 116 Kearsley St., will allow for creation of what developers have described as green space for food trucks to operate, immediately west of the hotel. The $37.9 million Hilton project includes renovation of the 11-story former Genesee Bank building at 352 S. Saginaw St., into the new, 101-room hotel. The new hotel will feature a banquet center and restaurant on the second floo...
Lafrance Hospitality Selected to Manage New Tru by Hilton in Manchester, NH Currently Under Construction
Lafrance Hospitality | November 6, 2018
November 7, 2018 – Peter Flotz and Kent Gregory of Bedford Lot Venture, LLC have appointed Lafrance Hospitality to manage the Tru by Hilton under construction in Downtown Manchester, NH. Peter Flotz and Kent Gregory have been working diligently on getting the Millyard area site approved since 2016 for a new Tru by Hilton and have received the go ahead for the project. Both Lafrance Hospitality and Bedford Lot Venture, LLC are looking forward to this new opportunity and partnership. "We are pleased to be appointed the manager for the Tru by Hilton under construction in Manchester. This brand and location will have a lot of synergy ...
Owned and Managed by Brandt Hospitality Group, Courtyard by Marriott Opens in Fargo, North Dakota
Courtyard by Marriott | November 6, 2018
Fargo, ND - November 6, 2018 - Courtyard by Marriott Fargo opens its doors in Fargo, North Dakota. Featuring an innovative lobby space as well as Courtyard's latest contemporary room design, the new hotel provides flexibility and choices that allow guests to optimize and elevate their travel experience. Located at 2249 55th Street, the 110-room hotel will operate as a Marriott franchise, owned and managed by Brandt Hospitality Group. Located on the new Sanford Hospital Campus and 10 minutes from Hector International Airport, the Courtyard Fargo offers guests convenient access to North Dakota State University, West Acres Mall and Sch...
Iberostar to Debut in Rome With 2019 Opening of Iberostar Fontana di Trevi Following Comprehensive Renovation
Iberostar | November 6, 2018
Palma de Mallorca, November 6, 2018. 2019 will see the opening of Iberostar Hotels & Resorts' first hotel in the center of Rome, the Iberostar Fontana di Trevi. The company has set its sights on Italy to boost its city hotels segment with this five-star boutique hotel. The new hotel is situated on one of the main streets in Rome's historic center, between the Trevi Fountain and the Pantheon, two of the city's most outstanding architectural treasures. Standing just off Via del Corso, the hotel boasts a prime location in one of the city's most popular shopping areas, offering easy access to all the Italian capital's major tourist attr...

Bahia Principe Opens Its 25th Hotel: Fantasia Bahia Principe Tenerife in Spain
November 6, 2018
TENERIFE, SPAIN (Nov. 6, 2018) – Bahia Principe, the leading all-inclusive resort brand with properties in Spain, Mexico and the Caribbean, has officially opened its 25th hotel, a five-star Fantasia-brand resort in the island of Tenerife, Spain. Fantasia Bahia Principe Tenerife in San Miguel de Abona represents a US$90 million investment that will position the brand as the benchmark in high-end family vacation tourism. The brand's first newly constructed property in Spain since 2003 is a sprawling complex that features eight buildings spread throughout more than 480,000 square-feet of space. The resort offers 372 rooms, seven swim...
Travel Trends Index: Domestic Market Softens; Storm Clouds Gather for International
U.S. Travel Association | November 6, 2018
WASHINGTON (November 6, 2018)— Travel to and within the U.S. grew 1.6 percent year-over-year in September, according to the U.S. Travel Association's latest Travel Trends Index (TTI)—marking the industry's 105th straight month of overall expansion. But U.S. Travel economists add several strong caveats to the overall positive trend. Growth in domestic travel is leveling off, for example. That segment had been strong in recent months, buoyed by robust consumer spending and consumer confidence reaching heights last seen in 2000. Business travel, which registered a faster rate of growth than leisure travel in August, app...
Newly Opened ‘Leaning Tower of Abu Dhabi’ Hotel Marks First Property Under Hyatt’s Andaz Brand in the Region
Andaz | November 6, 2018
CHICAGO (November 6, 2018) – Hyatt Hotels Corporation (NYSE: H) announced today the official opening of Andaz Capital Gate Abu Dhabi,turning the iconic 'Leaning Tower of Abu Dhabi' into the first Andaz branded hotel in the Middle East. Represented across the globe in destinations including London, New York, Tokyo and Shanghai, Hyatt's luxury lifestyle brand celebrates distinctively local culture and delivers an elevated experience that awakens the senses. Aligned with the brand ethos of authentically bringing the local neighborhood to life, Andaz Capital Gate Abu Dhabi offers inspiring experiences, helping guests immerse themselve...
AJ Capital Partners Acquires The Inn at USC in Columbia, South Carolina
AJ Capital Partners | November 6, 2018
Columbia, Sc. – Adventurous Journeys (AJ) Capital Partners announced today that it has acquired The Inn at USC in Columbia, South Carolina. In spring 2019, the hotel will undergo a comprehensive renovation to become part of the Graduate Hotels® collection. The hotel will remain open during renovations and will be completed in fall 2019. The 116-room hotel is in downtown Columbia and walking distance to University of South Carolina's campus. Ideally located on Pendleton Street in Columbia's historic University Hill neighborhood, the hotel is adjacent to the University of South Carolina's main campus, including the famed Horsesh...
Lake Arrowhead Resort and Spa Appoints Roberto Vazquez Pulido as New Executive Chef
Lake Arrowhead Resort and Spa | November 6, 2018
LAKE ARROWHEAD, Calif. – Lake Arrowhead Resort and Spa, Autograph Collection, nestled high in San Bernardo National Forest along the shore of picturesque Lake Arrowhead, has announced Roberto Vazquez Pulido will serve as its new executive chef. Pulido will oversee all operations of the signature restaurant BIN 189 and its Magnum Private Dining Room, as well as be in charge of catering, banquets and weddings. He will be creating new menus for BIN 189 that reflect his penchant for contemporary American steakhouse comfort food including seafood and vegetarian/vegan options – all prepared with modern twists and inspired by the s...
Davidson Hotels & Resorts Appoints Rob Morgan as Senior Vice President of Transitions & Operations Strategy
Davidson Hotels & Resorts | November 6, 2018
ATLANTA, Nov. 6, 2018 -- Signaling continued growth and another significant milestone for the company, Davidson Hotels & Resorts appoints Rob Morgan to the newly created position of senior vice president of transitions & operations strategy. In his new role, Morgan is responsible for leading a variety of strategic initiatives with the operations strategy team to ensure productivity and streamlined communication between the business development and operations teams. He is also redesigning and amplifying Davidson Hotels & Resorts' transition process as the company prepares for expansion with forthcoming acquisitions and ne...
How Involved Are Hotel Owners in Property-Level Decisions?
Demian Hodari, Ph.D | November 6, 2018
By Demian Hodari, Michael J. Turner, Michael C. Sturman Hotel owners increasingly contract hotel management companies to operate their properties. While extensive research has examined management agreements to determine the balance of power between owners and management companies, little research has investigated the actual role that hotel owners play in property-level decision making. This is perplexing because management companies generally insist that hotel management agreements (HMAs) specifically stipulate that the owner should not seek to influence the hotel's general manager (GM). In other words, in exchange for their services, m...
