The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Tapestry Collection by Hilton Expands to West Coast With Six California Hotel Signings Set to Open Over the Next Three Years
Tapestry Collection by Hilton | October 23, 2018
MCLEAN, Va. - Tapestry Collection by Hilton continues its rapid expansion across the country with the announcement of six property signings in California, slated to open over the next three years including The Inn at Saratoga, Tapestry Collection by Hilton, Hotel Point Loma, Tapestry Collection by Hilton and Fort Sutter Hotel, Tapestry Collection by Hilton and three other properties in Calistoga, Davis and San Diego. While the brand's first 10 properties have been located on the southern and east coasts, the signings of six California hotels mark the brand's expansion to the west coast. Additionally, the brand recently announced i...
Spa 2.0: How to Find Profits in the Emerging Wellness 2.0
Babs Harrison | October 23, 2018
By Babs Harrison Face a stark reality: many resort and hotel spas disappoint management and owners alike when it comes to guest usage and the resulting profits. Word of advice: it will only get worse for those pursuing a rigid spa menu of services and activities. Spa just isn't a universally powerful guest magnet anymore, in part because of the sheer number of spas, in part because a "been there, done that" indifference has spread across many potential guests when they think about a spa vacation. Wellness is a powerful magnet - it's new, there's major buzz, and many swear by its benefits. That's why for those ...
Autograph Collection Hotels to Welcome Sankara Nairobi Marking the Debut of the Brand Into Kenya
Autograph Collection Hotels | October 23, 2018
NAIROBI, Kenya, October 23, 2018 -- Autograph Collection Hotels (www.AutographHotels.com), Marriott International's (www.Marriott.com) distinctive collection of passionately independent hotels, announced that it will soon debut the brand into Kenya with Sankara Nairobi (www.Sankara.com) slated to join the brand's diverse and distinguished portfolio of over 150 independent hotels around the world. A hallmark of hospitality in Kenya's capital city, the Sankara Nairobi shares the brand's values of vision, design and craft and its' exactly like nothing else mantra. Owned by Westlands Hotels Limited, the hotel is expected to be rebranded in ...
The Rose Hotel Chicago/O’Hare Appoints Dana Solomon as Director of Sales and Marketing
October 23, 2018
CHICAGO (October 2018) – Janko Hospitality Group is thrilled to announce the appointment of Dana Solomon as Director of Sales and Marketing at The Rose Hotel Chicago/O'Hare, Tapestry Collection by Hilton, 5200 Pearl Street, Rosemont's first boutique hotel and the closest off-airport property to O'Hare International Airport opening this November. With over 14 years of experience working in the hospitality industry, most recently as the Director of Sales at The Embassy Suites Naperville, Solomon will lead the sales and marketing operations of the 165-room property. "Dana's experience working in the hospitality industry in the Chicag...
The Hotel Hershey Appoints David Yeo as New Executive Chef
The Hotel Hershey | October 23, 2018
(Hershey, Pa. – October 23, 2018) – The Hotel Hershey announced today the appointment of David Yeo as executive chef, effective October 1, 2018. In this role, Yeo will oversee the culinary operation of the entire property including its three full-service restaurants, coffee shop, room service, banquet and event space, spa restaurant and seasonal poolside café. The Hotel Hershey, a Historic Hotel of America, has earned both the Forbes Four-Star Award and the AAA Four-Diamond Award distinctions for several consecutive years. Yeo, a native of Malaysia and fluent in multiple languages, joins The Hotel Hershey from The Man...
Hard Rock International Appoints Ado Machida as New President of Hard Rock Japan
Hard Rock International | October 23, 2018
HOLLYWOOD, Florida, Oct. 23, 2018 -- Edward Tracy, CEO of Hard Rock Asia, today announced the appointment of Ado Machida as its new President of Hard Rock Japan. Machida comes to Hard Rock Japan from Navigators Global LLC, a management consulting organization specializing in strategic government relations, crisis management, and business development. As both the Principal and Director of Issues and Policy Management, he advised Japanese and US manufacturers, financial services, and hi-tech firms looking to expand across the Pacific. Prior to Navigators Global, Machida was Director of Policy Implementation for the Trump Transition effort...
Hilton Debuts New Hostel-Inspired Brand, Motto
Hilton | October 23, 2018
MCLEAN, Va. - Hilton (NYSE: HLT) today announced the launch of Motto by Hilton, its newest affordable lifestyle brand that will empower guests by giving them the freedom to create their own experiences in the world's most sought-after cities. As Hilton approaches its 100th anniversary, it continues to pioneer the hospitality landscape with a new brand to address the needs and desires of the evolving global traveler. "Hilton prides itself on being a leader in the hospitality industry and evolving with the needs of our guests," said Christopher J. Nassetta, president and CEO, Hilton. "Innovation is in our DNA, and as we embark on our 100t...
High-Speed Rail Propels Hong Kong Hotels
JLL Real Views | October 23, 2018
New bullet trains zipping between Hong Kong and mainland China are set to make travel for tourists faster, cheaper and easier than ever – although finding a hotel room amid rising visitor numbers could well become that much harder. Eight years in the making, Hong Kong's high-speed rail officially opened last month. The $11 billion project created the longest high-speed network in the world, connecting 44 cities in China to Hong Kong. It's forecast to ferry 80,000 passengers a day – including business travelers and tourists – in and out of Hong Kong. An immediate impact for travelers to Hong Kong: a steep drop in costs....
Radisson Set to Take Off in Rome with New Radisson Blu in Partnership with Aeroporti di Roma SpA
Radisson Hotel Group | October 23, 2018
Brussels/Rome - October 23, 2018 - Radisson Hospitality AB, publicly listed on Nasdaq Stockholm, Sweden and part of Radisson Hotel Group, is proud to announce the signing of the Radisson Blu Hotel, Rome Fiumicino International Airport. The fourth Radisson Blu to arrive in Italy, the new hotel will be part of a long-term plan to strengthen the brand's presence in the country. Radisson Blu, Europe's largest upper upscale brand, will bring its personalized service and stylish spaces to travelers visiting one of Southern Europe's busiest international airports. Rome is Italy's most important tourist destination, while its airport was recent...
Interstate Hotels & Resorts Adds Hilton New Orleans/St. Charles Avenue Hotel to Portfolio
Interstate Hotels & Resorts | October 23, 2018
ARLINGTON, Va. – October 23, 2018 – Interstate Hotels & Resorts, the premier global hotel management company, adds the historic, 4-Diamond Hilton New Orleans/St. Charles Avenue hotel to its expansive portfolio. The new management contract furthers Interstate's coast-to-coast U.S. expansion following recent acquisitions, including the Courtyard by Marriott Anaheim Resort/Convention Center in California and Wyndham Buffalo Downtown in New York. "Interstate is honored to be the designated management company for such a notable property," said Interstate Hotels & Resorts President and CEO, Mike Deitemeyer. "Great responsi...
Charlestowne Hotels to Implement New Interface From IDeaS G3 RMS and RoomKeyPMS
Charlestowne Hotels | October 23, 2018
Two independent luxury properties benefit by analytically producing room-type pricing decisions. MINNEAPOLIS—October 23, 2018—IDeaS Revenue Solutions and RoomKeyPMS are pleased to announce their growing relationship with innovative hospitality company Charlestowne Hotels with the implementation of a new integration at the HarbourView Inn and French Quarter Inn in Charleston, South Carolina. RoomKeyPMS has been implemented in multiple Charlestowne properties since 2010 where they have benefitted from the deep set of features available with RoomKeyPMS and have been key partners in multiple growth initiatives of the product. A...
The Top 25 Most Haunted Historic Hotels for 2018 From Historic Hotels of America
Historic Hotels of America | October 23, 2018
These "spirited" guests may have checked out, but never left these historic hotels WASHINGTON, D.C.—October 23, 2018 Historic Hotels of America® has over 300 hotels with long and storied histories representing over 36 decades in American history. From a former Carmelite convent to hotels that are adjacent to battlegrounds and a hotel that was once a morgue, many of these hotels have "spirited" guests that continue to haunt the halls long after they have checked out. Here is Historic Hotels of America's Top 25 Most Haunted Historic Hotels for 2018 along with some of America's spookiest hotel ghost stories: Concord's Colonial In...
Verdant to Unveil a Simple, Smart and Intuitive Guestroom Thermostat at HX: The Hotel Experience
Verdant | October 23, 2018
Energy-saving thermostat is easy to install, easy to use and delivers concrete energy savings; Visit Verdant at Booth 3231 at the Jacob Javits Convention Center in New York [Montreal, Quebec — Oct. 23, 2018] — Next month at HX: The Hotel Experience, Verdant will unveil a new guestroom energy-management thermostat. Smart, simple and intuitive, the new ZX energy-management thermostat leverages the powerful energy-saving features of Verdant's popular VX solution in a sleek and trendy design. Verdant ZX will be on display in Booth 3231, Nov. 11 – 12, at the Jacob Javits Convention Center in New York. "Hotel interior design...
Shiji Expands Hospitality Services Adding PMS / POS Support & Consulting Services to the Americas
Shiji Group | October 23, 2018
Atlanta, October 23, 2018 - Continuing Shiji Groups' strategy to service customers locally in region, Shiji is adding a new Professional Services team to consult on and support leading proprietary and third-party hotel and restaurant technologies in the Americas. Shiji's Professional Services team will focus on Property Solutions Support Services, Project Management and Consulting Services. Lead by a team of subject matter experts with application experience averaging more than ten years each; Shiji's Professional Services team provides critical support when needed. The team consists of 40+ trained experts in all levels of hotel softwar...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: October Edition
HEBS Digital | October 23, 2018
By Margaret Mastrogiacomo As Q4 begins and the holidays approach swiftly, it's time for hotel marketers to kick their digital marketing into high gear. From Google unveiling new search tools (perfect for travel planning) to Facebook adding new, festive holiday design elements to its ad platform, here are the top things you need to know now in hotel digital marketing to take your digital strategy to the next level. 1. SEO: Google announces new search features and discovery tools, including new Activity Cards and Collections. At their annual Future of Search event, Google unveiled new features focused on the mobile user experience, struc...
Myth Buster! Cloud-Based Hotel Management System is not Efficient to Handle Big or Chain Property Operations
Hotelogix | October 23, 2018
A Cloud-based PMS or a server-based one - which of these is the better option for chain hotels to manage their operations efficiently? If there was one major disagreement amongst hoteliers across the globe, it has to be on this. While some of them are convinced about the capability of cloud-based hotel management system, many of them still believe that hotel management software on cloud is not powerful enough to do so. Before we get into this debate, let's look at the origin of both the types of hotel management software. While the global hospitality industry was introduced to server-based Hotel PMS in the 1980s, the cloud PMS came into...
San Francisco Marriott hotel strike costs one conference organizer $300,000 and counting
October 23, 2018
Oct. 23--As a strike by 2,500 Marriott hotel workers in San Francisco approaches its fourth week and the giant Oracle OpenWorld conference begins, the bills are adding up for businesses. The day before the 1,000-person ComNet 2018 conference earlier this month in San Francisco, the organizers scrapped months of planning and changed venues. The strike posed a moral challenge for the event's organizer. The Communications Network, which works with foundations and nonprofits, didn't want to hold events at the Westin St. Francis while workers were marching on a picket line. "We wanted to respect the dignity of the workers,"...
How a former dishwasher and a doughnut shop baker became the top pastry chefs at Disney’s Grand Californian Hotel & Spa
October 23, 2018
Oct. 23--For 19 years they've worked together in the pastry department at the Grand Californian Hotel & Spa. Jorge Sotelo is the executive pastry chef, Nubia Renteria is his top assistant. The work is high volume and includes making plated desserts for Napa Rose, Carthay Circle, the Storytellers Caf? and the Veranda, the Grand Californian's club-level lounge. They lead a bakery team of 19 that takes care of the entire hotel, sometimes turning out six wedding cakes a day and providing desserts for banquets of up to 800 guests. It's a dream job but a demanding environment. For special occasions, every dessert must meet the...
Diamond Resorts turning St. Louis hotel rooms into timeshares across from the Arch
October 23, 2018
Oct. 23--So, the beach houses are booked and the lodges are full. Now you can spend a week in the beautiful Midwestern locale of St. Louis, complete with gritty, legacy city charm and an unconventionally large stainless steel arch. You can't go swimming in the Mississippi River, but you can look at the coal barges. We've made it, St. Louis. We're getting timeshares next to the Gateway Arch. Timeshare company Diamond Resorts is buying six floors of the 29-story City Place Hotel -- the former Crowne Plaza at 200 North Fourth Street -- from Florida-based Inner Circle Investments. "St. Louis is a new market for the industry...
Hawaii’s Turtle Bay Resort investing hundreds of millions of dollars in expansion
October 23, 2018
Oct. 23--Turtle Bay, which is owned by Blackstone and managed by Benchmark Resorts & Hotels, is gearing up for its plan to add about 750 units -- a lengthy build-out that will cost hundreds of millions of dollars and increase the workforce to 1,100 from 650. It's also expanded its push to invest in the surrounding community through the Turtle Bay Foundation, which was created in 2012 with the intent to give tourism proceeds back to the community, a step that has helped to maintain the property's hard-won peace. Turtle Bay's former owners received approval in 1986 to build 3,500 additional units, including five new hotel ...
Hyatt Regency Houston Appoints Vincent de Croock as New Director of Sales, Marketing & Events
Hyatt Regency Houston | October 22, 2018
Hyatt Regency Houston is pleased to announce the appointment of Vincent de Croock as the Director of Sales, Marketing & Events where he will be responsible for elevating sales as well as pioneering strategies to drive occupancy and increase the hotel's revenue. A driven, strategic and accomplished sales professional, de Croock will also be tasked with growing strategic accounts, fostering partner relationships and overall boosting of the hotel's profile. Prior to this role, de Croock was the Director of Sales & Marketing at Hyatt Centric Times Square New York. Before returning back to the United States, he was the Director of Sa...
Hospitality Management Corporation to Open Four Points by Sheraton Oklahoma City Airport
Four Points | October 22, 2018
Marriott International, Inc.® today announced the opening of Four Points Oklahoma City Airport. The hotel caters to the needs of today's everyday traveler offering an approachable design, stylish comfort and all the brand's popular extras including a 24-hour fitness center, an outdoor swimming pool, fast and free Wi-Fi throughout the hotel, and the Best Brews & BBQ™ program, detailed below. Asset managed by Hospitality Management Corporation, Four Points Oklahoma City Airport, previously under the name Route 66 Inn, offers 96 spacious guest rooms, over 750 sq. ft. of meeting space, a 24-hour fitness center, business center...
Whitbread Launches New No Frills Brand, ZIP by Premier Inn
Whitbread PLC | October 22, 2018
Whitbread PLC, the UK's largest hospitality group today unveils ZIP by Premier Inn, a new no-frills hotel concept. The first ZIP by Premier Inn hotel will open with 138 rooms in the Roath district of Cardiff in early 2019. Whitbread conducted extensive research that revealed guests were willing to forego traditional expectations – such as large rooms and super-central locations - in favour of a lower price. ZIP by Premier Inn hotels will be located on the outskirts of major towns and cities and will feature small, modern rooms with prices from £19, representing excellent value for money. The rooms are billed as 'basics done ...
InvoTech Systems, Inc. Integrates RFID Technology into Uniform Tracking Systems at Seminole Hard Rock Hotels & Casinos in Tampa and Hollywood, Fla.
InvoTech Systems, Inc. | October 22, 2018
Enhanced uniform tracking capabilities offer cost savings, improved inventory control and workload efficiencies for clients. LOS ANGELES, CA – 23 October, 2018 -- InvoTech Systems, Inc. announces the recent integration of RFID technology into the Uniform Tracking System at Seminole Hard Rock Hotel & Casino locations in Tampa and Hollywood, Florida, which combined, manage uniform inventory for approximately 6,700 employees. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems globally, and is one of the first companies to integrate the latest RFID technology into its systems managem...
