The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Sustainability Done Right with a Las Vegas Resort
Adam and Larry Mogelonsky | May 1, 2024
By Adam and Larry Mogelonsky Climate change is now at the forefront of people’s minds, while travel is continually cited as a major (and significantly, a discretionary) contributor to total carbon emissions. As such, every hotel brand needs a clear plan and must also be increasingly transparent about what’s been done to date to win hearts and minds. But every plan relies upon leadership, and with customer sentiment slowly shifting more and more towards ESG values (especially amongst the younger generations), this presents a clear case for carving out a sustainability role for every hotel. Of all the places to learn about how to succ...
Is AI-Generated Content the Spam of Our Time?
Daniel Craig | May 1, 2024
By Daniel Craig Lately I’ve been coming across a lot of content online that appears to be AI generated. I’ve seen it in articles, blogs and whitepapers, on news sites and social media, and in email, product marketing, and media releases. It makes me wonder, has the use of generative AI to write marketing content become an accepted business practice? I’m not referring to using AI to enhance our writing. I’m talking about publishing content that is written predominantly by an AI chatbot like ChatGPT or Google’s Gemini. I would share examples, but I don’t want to shame anyone. We’re all experimenting with AI. There’s ...
IHG and MQDC To Bring Hotel Indigo to Bangkok’s Mixed-Use Development The Forestias
IHG | May 1, 2024
Bangkok, Thailand – May 1, 2024: IHG Hotels & Resorts is proud to announce the continued growth of its Hotel Indigo brand in Thailand through an agreement with international property developer Magnolia Quality Development Corporation Limited (MQDC). The 274-room Hotel Indigo The Forestias Bangkok will open in 2026 at The Forestias, a new integrated 64-hectare mixed-used development on the eastern fringe of Bangkok – the largest growth project of its kind in the country. This eagerly awaited addition to the Hotel Indigo brand portfolio promises to offer guests an immersive stay experience close to nature through a design that d...
Jackson Hole’s Iconic Rusty Parrot Lodge & Spa to Reopen in July Following a Ground-Up Transformation
The Rusty Parrot | May 1, 2024
Restored and reimagined boutique hotel announces July 1, 2024 opening Jackson, Wyoming – May 1, 2024 – Returning to its quaint and quiet corner of Jackson, Wyoming, The Rusty Parrot Lodge & Spa is now taking bookings for its triumphant July 1st opening, after a devastating fire destroyed the nearly 30-year-old boutique hotel in 2019. The reopening of the award-winning, family-owned and operated property will unveil a ground-up transformation inclusive of 38 rooms and two suites, the Body Sage Spa, and the Wild Sage Restaurant and Bar which are taking reservations as early as May 1, 2024. While entirely reimagined, the building rema...
Hotel Eden Rome Appoints New Executive Chef Salvatore Bianco
Dorchester Collection | May 1, 2024
Rome, May 1, 2024 – Hotel Eden Rome, part of Dorchester Collection, is pleased to announce its newly appointed executive chef, Salvatore Bianco, as of today. Bianco will oversee the entirety of the hotel’s culinary offerings, including La Terrazza, Il Giardino Ristorante, La Libreria, the event spaces and in-room dining. Born in Torre del Greco (Campania), Bianco has always been passionate for art, and today he defines cooking as "the only art form that can make all the senses interact at the same time." His cooking philosophy is rooted in the interplay of contrast, the reverence for local terroir, and a deep appreciation for culture, ...
GCommerce Partners With Inntopia as Its Trusted Metasearch Provider
GCommerce | May 1, 2024
Metadesk, a GCommerce platform, has partnered with Inntopia, establishing Metadesk as the preferred provider for best-in-class metasearch management. Inntopia helps resorts and hotels with multiple systems to sell every product their guest needs in a single booking engine and unify data into a central guest database to improve booking revenue, marketing performance, and guest service. Expanded Partnership Benefits: Holistic Marketing Strategy: Leveraging Inntopia's innovative platform and Metadesk's customized approach, guest data, inventory management, and marketing initiatives are seamlessly integrated. This creates a unified...
The Future of Hospitality: P3’s Insights on Online Check-In Conversion Rates
P3 Hotel Software | May 1, 2024
In the dynamic world of hospitality, where every moment counts and guest expectations evolve rapidly, staying ahead is not just a necessity but a strategic imperative. Enter P3 Hotel Software, a pioneer in revolutionizing the guest journey through innovative technology solutions. At the forefront of this revolution is P3's Online Check-in product, a game-changer in streamlining operations and enhancing the guest experience. This Online Check-in solution was launched 4 years ago, prior to the COVID-19 pandemic, and has gone from strength to strength as the hospitality industry recovered and emerged from testing global circumstances. Convers...
Radisson Blu Sobieski Upgrades Vingcard Door Locks to Feature Latest in RFID Security and Mobile Key
Vingcard | May 1, 2024
Elegant Polish hotel leverages future-proof door lock design to effortlessly keep pace with evolving security standards and guest preferences. Stockholm –May 1, 2024 – Vingcard, hospitality’s leading provider of security access solutions and other advanced technologies, has announced a successful upgrade of its Vingcard Classic door locks at Radisson Blu Sobieski in Warsaw, Poland. An upscale property situated within the heart of Warsaw’s business district, Radisson Blu Sobieski by upgrading to Vingcard Classic RFID which will be enabled with Mobile Access, can provide its guests with the ideal combination of enhanced security and ...
Hoteliers, Integration Partners Applaud Maestro PMS’s Innovative, All-In-One Technology
Maestro PMS | May 1, 2024
NEW tools take center stage at the company’s largest Users’ Conference on record, including embedded payments, learning management, client incentives and more Markham, Ontario, May 1, 2024 — Independent hoteliers gathered in Toronto last month to attend “Accelerate 2024”, a user’s conference hosted by Maestro PMS, the preferred Web Browser based cloud and on-premises all-in-one PMS solution for hotels. Shattering past attendance records, hotel operators and technology sponsors said the event exceeded their expectations. Ideas were exchanged, alliances built, and NEW tools and mobile enhancements introduced to set everyone in ...
Business Travel Professionals Show Optimism, Commitment in Their Career Outlook for 2024, According to Latest GBTA Poll
GBTA | April 30, 2024
Business Travel Professionals Show Optimism, Commitment in Their Career Outlook for 2024, According to Latest GBTA Poll Work life balance, contentment and industry opportunity in their roles fuel loyalty Global travel buyers and suppliers also report continued knowledge gaps, desire for clarity and implementation challenges related to New Distribution Capability As the business travel industry continues to show strong indicators toward reaching a spending forecast of $1.5 trillion USD in 2024, the latest sentiment poll released today from the Global Business Travel Association (GBTA) reveals an industry workforce of experienced,...
Sojern Elevates Guest Experience With HotelKey
Sojern | April 30, 2024
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The St. Regis Bal Harbour Appoints Terrance Kelly as Market Director of Sales and Marketing
The St. Regis Bal Harbour Resort | April 30, 2024
Miami, Florida — The St. Bal Harbour Resort is pleased to announce the appointment of Terrance Kelly as Market Director of Sales and Marketing. In his role, Terrance will also oversee W Miami. With 15 years of experience in the luxury hospitality industry, Terrance brings a wealth of knowledge to his new role at the beloved property. “I am thrilled to be back in Miami and joining the team at The St. Regis Bal Harbour Resort,” stated Terrance Kelly. “The resort has set the benchmark for hospitality in Miami, and I look forward to leading the sales and marketing efforts for the property.” Terrace Kelly joins The St. Regis Bal...
Hotel Construction Pipeline in Canada Reaches New Highs in Q1 2024
Lodging Econometrics (LE) | April 30, 2024
April 30, 2024 – PORTSMOUTH, NH The latest Hotel Construction Pipeline Trend Report for Canada from Lodging Econometrics (LE) reveals, at Q1 2024, there are 314 projects/39,628 rooms in the total pipeline. This new record-high in project counts represents an impressive 11% increase in project counts and a 5% increase in room numbers year-over-year (YOY). In Canada, there was a surge of projects that moved into the under construction stage in 2023. Currently, there are 70 projects/9,151 rooms under construction in Canada, up an impressive 49% and 58% YOY, respectively. Additionally, at the close of the first quarter, there are 80 proje...
Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty
Neil Schubert | April 30, 2024
AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room By Neil Schubert Scaling demand for location-based services and personalized guest messaging is forcing hotel owners and operators to rethink the strength and reliability of their wireless networks. To compete effectively and support guests’ mobile devices and a property’s IoT devices, hoteliers must upgrade their network infrastructure. This is not only table stakes by which guests, conference attendees, and other visitors choose one hotel over another, but it dictates whether or no...
Choice Hotels International Hosts “SOAR” Seminar to Attract, Mentor and Educate Historically Underrepresented Groups on Their Path to Hote
Choice Hotels® | April 30, 2024
Industry's first and only dedicated development team focused on creating a more inclusive hospitality industry reintroduces program with a new name and hosts second annual HERtels luncheon NORTH BETHESDA, Md., April 30, 2024 -- Ahead of its 68th Annual Convention in Las Vegas, Nevada, Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest lodging franchisors, hosted its SOAR (Supporting Ownership Access & Representation) development seminar to reintroduce its program to create hotel ownership opportunities for underrepresented entrepreneurs. During the seminar, Choice reaffirmed its more than twenty-year commitmen...
Hotels Benefit as Travelers Plan Further Ahead, Says Cloudbeds
Cloudbeds | April 30, 2024
Hospitality management platform Cloudbeds has found travellers were booking accommodation further in advance in 2023 across all regions, except in North America. The findings, revealed in Cloudbeds’ 2024 ‘State of Independent Lodging Report’, indicate that the average booking window – i.e. the number of days prior to arrival when travellers reserve a room – increased relative to the previous three years in Europe, LATAM and the Asia-Pacific region. At 46 days, Europe had the longest average booking window of the four regions – an increase of six days over 2022. In Latin America and Asia Pacific, booking windows were much shorte...
InnSpire to Provide Powerful Guest Room Entertainment Platform for Members of Prestigious New York Private Members Club
InnSpire | April 30, 2024
Historic private members club in New York City embraces InnSpire’s innovative InnSmart and InnCast TV solutions to enhance the member experience Stockholm & Washington, D.C. – April 30, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced that its advanced IPTV, InnSmart and InnCast guestroom entertainment solutions have been successfully deployed at one of the world’s most exclusive private members clubs located in New York City. The InnSpire solutions were implemented i...
Keeping Hospitality Human: The Importance of a Personal Touch in Hotel Technology Management
Jill Wilder | April 30, 2024
Technology providers that prioritize personal relationships and live-agent support in an age of automation are a valuable asset By Jill Wilder As renowned author Maya Angelou once said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This sentiment is at the core of what most hoteliers strive to achieve for guests during their stays, with a keen focus on guest satisfaction remaining an essential element of any successful property’s operations. However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions...
DO’s and DON’Ts of Selling Tech to Hotels
Terence Ronson | April 29, 2024
By Terence Ronson INTRODUCTION This DOCUMENT outlines challenges CIOs and CTOs face when approached by tech vendors, highlighting communication issues that lead to frustration. It provides DOs and DON’Ts to help tech sellers effectively engage with decision-makers. This advice is backed by Martin's 35 years of International experience, where he managed tech deployment across hotels in the APAC region. His insights are valuable for vendors aiming to successfully market to the hospitality industry, emphasizing best practices for positively impacting guest experiences through technology. These do’s and don’ts are by no means an exhaus...
Ramadan and Eid al-Fitr a Success for Dubai Hotels
CoStar Group | April 29, 2024
WASHINGTON – 29 April 2024 – Dubai’s hotel occupancy and average daily rate (ADR) reached elevated levels during Ramadan and Eid al-Fitr, according to recent data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. Ramadan During Ramadan (11 March - 9 April), Dubai saw its highest daily occupancy levels on Friday, 29 March (at 78.9%), which coincided with the Easter holiday weekend. The market’s ADR levels peaked on Saturday, 30 March, at AED901.25. “As expected, Dubai hotel occupancy dipped slightly at the beginning of Ramadan, fluctuating betw...
Morocco’s First Radisson-Branded Hotel Opens in Casablanca
Radisson Hotel Group | April 29, 2024
Radisson Hotel Casablanca Gauthier La Citadelle opens its doors as the first upscale Radisson-branded hotel in Morocco. Situated in the heart of the vibrant Gauthier district in Casablanca, the thriving port city that fronts the Atlantic Ocean, the opening of Radisson Hotel Casablanca Gauthier La Citadelle marks Radisson Hotel Group’s second hotel in Casablanca and the ninth hotel opening in Morocco. Offering a delightful blend of comfort and convenience, Radisson Hotel Casablanca Gauthier La Citadelle is located in the central hub of Gauthier, near Villa des Arts and the “White City’s” key cultural attractions, including La Corni...
W San Francisco Appoints James McIver as Executive Chef
W San Francisco | April 29, 2024
Inspired by the Diverse Culinary Traditions of his Team, Chef McIver Elevates Dining Program with Bold Flavors and Quality Ingredients SAN FRANCISCO (April 29, 2024) – W San Francisco, an electric urban oasis located in the heart of San Francisco’s culturally-vibrant SoMa District, is pleased to announce the appointment of James McIver as executive chef. With more than 25 years of experience, McIver trained in Paris at the École Supérieure de Cuisine Française and worked with renowned chefs such as Alain Ducasse and Thomas Keller. In his new role, McIver is enhancing the hotel’s culinary program and menus for its catering and ba...
Accor and Alesayi Holding Partner to Develop Abraj Omar Hotel & Residences Makkah – MGallery Collection in Kingdom of Saudi Arabia
ACCOR | April 29, 2024
Accor, a world-leading hospitality group, in partnership with Alesayi Holding, a leader in the Saudi Arabian real estate market with a diverse portfolio of residential and commercial units, has announced plans for the opening of a new hotel and residences development, Abraj Omar Hotel & Residences Makkah – MGallery Collection, located in the heart of the Holy City of Makkah, Kingdom of Saudi Arabia. Nestled in the bustling heart of Makkah, this hotel serves as a harmonious urban oasis, paying tribute to Makkah’s celestial heritage while drawing inspiration from the rich symbolism of Islamic gardens. The hotel will provide a sanctua...
The Panari Resort Nyahururu Opens as Africa’s First Addition to BW Signature Collection
BWH Hotels | April 29, 2024
Nyahururu, Kenya (April 29, 2024) – BWHSM Hotels (BWH) welcomes the Panari Resort as Africa's first hotel to join its prestigious BW Signature Collection. Located in Nyahururu, Kenya, the resort's warm and rustic ambiance provides visitors with a calming oasis amongst Kenya's famed natural wonders. The Panari Resort is known for its exclusive collection of unique hotels, all distinguished by their originality and individual personas. Guests will enjoy the resort's comfortable cottage-style rooms with ornate stone fireplaces and flat-screen televisions. As a nod to the surrounding natural landscape, the cottage designs showcase botanic wal...
