The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Highgate Announces General Manager Appointments to Hawaii Portfolio
HIGHGATE | April 29, 2024
HONOLULU, HI (April 29, 2024) – Highgate, a leading hotel management, investment and development company, is pleased to announce the appointments of two hospitality leaders to serve as General Managers of its expanding portfolio of hotels across the Hawaii region. “Daniel Texeira and Hayato Nogaki are exceptional hospitality leaders. With a progressive portfolio, we are committed to mentoring talent and creating opportunities for emerging executives to excel within Highgate” said Kelly Sanders, Highgate Hawaii Group President. “Daniel will steward the launch of Romer House Waikīkī with bold community vision and engaging leadership...
Minor Hotels Unifies Global Corporate Identity With NH Hotel Group Rebranded to Minor Hotels Europe & Americas
Minor Hotels | April 29, 2024
Bangkok, April 29, 2024 – NH Hotel Group, part of Minor Hotels, will now operate as Minor Hotels Europe & Americas following a vote by NH Hotel Group’s shareholders to change the company’s registered name at its Annual General Meeting held last Friday. By adopting the Minor Hotels Europe & Americas name, NH Hotel Group strengthens its integration with Minor Hotels. This fosters a single, recognisable corporate identity for stakeholders, accelerating Minor Hotels' global growth. Moreover, this strategic move strengthens the global commercial and operational structure, benefiting industry professionals, customers, and shareh...
Daniela Victoria Promoted to Director of Sales at Malliouhana Resort in Anguilla
Malliouhana | April 29, 2024
ANGUILLA (April 29, 2024) – Malliouhana Resort, the flagship of Anguilla’s luxury tourism industry and the first five-star hotel in Anguilla, is pleased to announce that Daniela Victoria has been promoted to Director of Sales. In her growing role, she will manage the sales teams for the storied Caribbean resort and continue to maintain and build relationships with key corporate accounts and serve as the leader of the overall sales team. With more than 12 years of luxury hotel experience, Victoria brings extensive knowledge in catering, events, and sales. Having served as Malliouhana’s Group Sales Manager and previously worked with bra...
Oetker Collection Names Erick Sanz as Executive Chef for Jumby Bay Island, Antigua
Oetker Collection | April 29, 2024
With 20 years of gastronomic experience and a deep passion for culinary art, Erick Sanz eagerly steps into his new role as Executive Chef at the prestigious Oetker Collection’s Private Island Resort, Jumby Bay Island April 2024 – Oetker Collection is pleased to announce the appointment of Erick Sanz as Executive Chef of Jumby Bay Island, a private island off the coast of Antigua and one of the most desirable all-inclusive retreats in the Caribbean. As a respected leader in the culinary and hospitality industries, Sanz brings his commitment to excellence and innovation in gastronomic creations to his new role at Jumby Bay Island. O...
Blue Diamond Resorts Opens Royalton Chic Antigua in the Caribbean
Blue Diamond Resorts | April 29, 2024
Royalton CHIC Antigua, the highly anticipated adults-only all-inclusive resort, officially opened its doors today, marking a significant milestone for top-tier lifestyle travel in this region of the Caribbean. As the newest addition to Blue Diamond Resorts’ portfolio and its first property exclusively for adults on the island, it introduces the innovative ‘Party Your Way’ concept to cater to couples, groups of friends, and solo travelers seeking an unforgettable social vacation experience amidst the stunning backdrop of the Caribbean Sea. "The success that Royalton CHIC Resorts has had in Cancun and the Dominican Republic inspired us...
Should I Stay or Should I Go?: Keeping Hotels Open During Renovation
Cicero Construction | April 29, 2024
While renovations ensure a hotel continues to be a popular destination, it's no secret that renovations can be disruptive for guests. Confronted with this dilemma, a hotel owner is left with the question: “Should we stay open during the renovation or should we close?” The correct answer depends on several factors. Pro: Closing Your Hotel On one side of the ledger, closing the hotel makes good sense. It allows for a far broader scope with work done in less time. Total re-branding of the hotel, a large-scale PIP, or a major build out can be completed on a fast track schedule without concern for subjecting guests to noise or other dis...
Dallas’ Hotel Construction Pipeline Largest at Q1; Atlanta Hits Its All-Time High
Lodging Econometrics (LE) | April 29, 2024
April 29, 2024 – PORTSMOUTH, NH The recent U.S. Construction Pipeline Trend Report from Lodging Econometrics (LE) reports that, at the close of the first quarter, the top five markets with the largest hotel construction pipelines are led by Dallas with 185 projects/21,882 rooms, slightly below record-highs recorded at the end of Q4 2023. Next is Atlanta, with an all-time high of 153 projects with 17,929 rooms, then Nashville with 127 projects/16,199 rooms. Phoenix follows with 123 projects/16,198 rooms, and the Inland Empire with a new record-high 121 projects/12,324 rooms. U.S. markets with the greatest number of projects already und...
Google Trailing Behind Instagram, TikTok: How Social Media Is Changing the Travel Search Landscape
Lodging Interactive | April 29, 2024
Recent studies highlight a significant trend: Gen Z (aged 18 - 24) is turning to social media for their travel searches. This age group bypasses Google in favor of visually-driven platforms like Instagram (67%) and TikTok (62%) to find places to stay. It used to be that you’d find the perfect hotel by contacting local travel agencies or searching on good old Google. But a new report shows that search methods are changing, especially for Gen Z consumers. Social media platforms like Instagram and TikTok are becoming increasingly popular for discovering hotels. Why the Shift? Recent studies highlight a significant trend: G...
Shiji Enterprise Platform PMS Is Selected by Melco Resorts & Entertainment to Power Its Digital Transformation
Shiji Group | April 29, 2024
Leading luxury casino and entertainment group chooses Shiji Enterprise Platform PMS for its advanced features, robust security and luxury hotel experience. SINGAPORE, April 29, 2024: Shiji, the global hospitality technology innovator, has announced that Melco Resorts & Entertainment (Melco), owner and operator of integrated resort facilities in Asia and Europe has selected Shiji Enterprise Platform PMS to power their global portfolio of resorts. The company will begin implementation at their locations in Macau, completely transforming its current technical infrastructure. With 5 properties located throughout Asia and Europe and a...
3 in 5 Younger Travelers Go the Extra Mile for Live Events, AAA and Bread Financial Survey Finds
AAA | April 26, 2024
New study shows Gen Z and Millennials are willing to travel the farthest and spend the most to attend destination events COLUMBUS, OH (April 26, 2024) – A new study from AAA and Bread Financial finds younger generations are driving a surge in live event travel. Approximately three in five Gen Z (65%) and Millennial (58%) respondents confirmed they have traveled in the past 12 months and/or plan to travel in the next 12 months for in-person events like concerts, sporting events, comedy shows, and book readings that are more than 50 miles from home . This compares to 43% of Gen X and just 27% of Baby Boomers. Going the Extra Mile and Spen...
Fewer Global Markets Recording RevPAR Growth, Japan a Big Exception
CoStar Group | April 26, 2024
Analysis by Eddie Yeung Note: All financial figures presented in US$. STR's global "bubble chart" update for the four weeks ending 6 April 2024 shows 60% of markets with year-over-year growth in revenue per available room (RevPAR). That volume was noticeably less than the 77% of markets with growth in our last update, showing more of the world has reached a normalization period. China contributed the most to the decline against 2023 levels, with 90% of its markets experiencing lower performance compared to last year. This further underscores the slowdown in the country's economy. When excluding China, 67% of global markets recorded ...
Grand Hyatt Atlanta in Buckhead Launching Multi-Phased Renovation
Grand Hyatt | April 26, 2024
ATLANTA (April 26, 2024) –– Nestled in the heart of the vibrant Buckhead neighborhood, Grand Hyatt Atlanta, in Buckhead announces an extraordinary transformation of its legendary premises. This multi-phased renovation will revolutionize the iconic 25-story landmark. Set for a grand reveal in early 2025, this extensive project will enhance every aspect of the hotel, from the luxurious guest rooms and dynamic meeting spaces to the arrival experience with the newly conceptualized lobby lounge, ushering in a new era of unparalleled luxury and elegance. As a beacon of sophistication within Atlanta's bustling business and shopping district...
WoodHouse Set to Open The Hotel at The Moore in Miami’s Design District
WoodHouse | April 26, 2024
(MIAMI, FL – April 26, 2024) – Today, WoodHouse announced that The Moore in the Miami Design District has officially begun its re-opening. The iconic landmark enters its next century as a new cultural destination, complete with a private members club, public restaurant, boutique hotel, executive offices and gallery space. One of the most recognizable façades in the city, The Moore was built in 1922 during the 1920s Florida Land Boom on a former pineapple farm and estate, and would influence the development and design of the surrounding area for 100 years to come. Occupying a nearly 90,000-square-foot space, each floor of The Moore...
Embassy Suites by Hilton Deerfield Beach Resort & Spa Unveils Multimillion-Dollar Property Renovation
Embassy Suites by Hilton Deerfield Beach Resort & Spa | April 26, 2024
DEERFIELD BEACH, Fla. (April 26, 2024) – Embassy Suites by Hilton Deerfield Beach Resort & Spa is ready to unveil the completion of its multi-million-dollar property renovation, just in time to welcome summer travelers. Located between the popular city centers of Boca Raton and Fort Lauderdale, Deerfield Beach is a peaceful, beachside getaway for locals and tourists alike. The extensive renovation includes a redesign of public spaces, more than 11,700 sq. ft. of newly renovated event space, an aesthetic refresh of guestrooms and décor, and a rebranding of its signature dining destination, Beach Terrace Restaurant. “We are absolu...
IHG Hotels & Resorts and Brigade Group To Bring the InterContinental Brand to Hyderabad
IHG Hotels & Resorts | April 26, 2024
Bengaluru, April 26, 2024: IHG Hotels & Resorts, a global hospitability company, and Brigade Group, renowned property developer in India have announced the signing of a management agreement to debut the InterContinental brand in Telangana − InterContinental Hyderabad Neopolis. Slated to open in 2029, this newly constructed hotel is expected to be an integral part of Brigade’s upcoming, mixed-use development. The world-renowned brand, InterContinental has over 220 open hotels across more than 60 countries. Commemorating its 75th Diamond Anniversary in 2021, InterContinental continues to uphold its esteemed status as the world's fi...
Wyndham Hotels & Resorts Reports Strong First Quarter Results
Wyndham Hotels & Resorts | April 26, 2024
PARSIPPANY, N.J., April 26, 2024 -- Wyndham Hotels & Resorts (NYSE: WH) today announced results for the three months ended March 31, 2024. Highlights include: Global RevPAR grew 1% in constant currency and ancillary revenues grew 8% compared to first quarter 2023. System-wide rooms grew 4% year-over-year. Opened over 13,000 rooms, representing a year-over-year increase of 27%. Awarded 171 development contracts, an increase of 8% year-over-year. Development pipeline grew 1% sequentially and 8% year-over-year to a record 243,000 rooms. Entered upscale extended stay segment through a strategic relationship with WaterW...
Hilton Reports First Quarter Results
Hilton | April 26, 2024
MCLEAN, VA - Hilton Worldwide Holdings Inc. ("Hilton," "the Company," "we," "us" or "our") (NYSE: HLT) today reported its first quarter 2024 results. Highlights include: Diluted EPS was $1.04 for the first quarter, and diluted EPS, adjusted for special items, was $1.53 Net income was $268 million for the first quarter Adjusted EBITDA was $750 million for the first quarter System-wide comparable RevPAR increased 2.0 percent, on a currency neutral basis, for the first quarter compared to the same period in 2023 Approved 29,800 new rooms for development during the first quarter, bringing Hilton's development pipeline to a record...
Botanic Sanctuary Antwerp Welcomes Christian Hirt as New Managing Director
Botanic Sanctuary Antwerp | April 26, 2024
Botanic Sanctuary Antwerp is delighted to announce the appointment of Christian Hirt as Managing Director. Christian brings a wealth of experience with him, having had an impressive career at prominent luxury hotels around the world, including the United States, Germany, Russia, Turkey, Australia, and most recently Qatar, where he led two renowned hotels, the Raffles and the Fairmont in Doha. With his expertise spanning all areas of hospitality, Christian is determined to cement the hotel’s position as one of the most unique luxury hotels in Europe. "I'm thrilled to be moving to Antwerp, a dynamic, vibrant city celebrated for its gastro...
Betsy Mujica Promoted to General Manager for Condado Ocean Club
CONDADO OCEAN CLUB | April 26, 2024
Mujica has been appointed as first female general manager with The Condado Collection in San Juan, Puerto Rico SAN JUAN, PR (April 26, 2024) – Condado Ocean Club, the only adults-only boutique hotel located on the oceanfront in San Juan, Puerto Rico, is pleased to announce the appointment of Betsy Mujica as General Manager. A native of Puerto Rico, Betsy has remained an asset to the Condado Ocean Club team since October 2020, where she previously held the role of Director of Sales. In this new management role, Mujica will oversee the property’s day-to-day operations, sales, and marketing and will continue to use her innovative vision an...
Waldorf Astoria Chicago Appoints Ashley Ochse as New Director of Sales and Marketing
Hilton | April 26, 2024
CHICAGO – (April 26, 2024) – Waldorf Astoria Chicago proudly introduces Ashley Ochse as the newly appointed director of sales and marketing. Having previously served as the Director and Complex Director of Catering Sales & Event Management at Waldorf Astoria Chicago from December 2013 to January 2017, Ochse is familiar with the 214-room hotel and the excellence of the Waldorf Astoria Hotels & Resorts brand. With over two decades of experience in the hospitality industry, Ochse emerges as an esteemed leader, renowned for her unwavering commitment to client satisfaction and revenue maximization. With a steadfast dedication to del...
ITA Data Release: February 2024 International Inbound Visitor Spending
National Travel and Tourism Office | April 26, 2024
Data recently released by the National Travel and Tourism Office (NTTO) show that in February 2024: International visitors spent more during the month of February 2024 than during any other February recorded since the United States started measuring these exports in 1960; indeed, international visitors spent a record-setting $20.4 billion on travel to, and tourism-related activities within, the United States during February, an increase of more than 25 percent compared to February 2023 and the highest level of monthly spending for any February recorded. In fact, monthly U.S. travel and tourism exports are within $436 million of their hi...
AAHOA Rebrands and Repositions Its Leading Event Series as Hotel Owners Conferences & Trade Shows
AAHOA | April 26, 2024
ATLANTA, Ga., April 26 – In a landmark move, the Asian American Hotel Owners Association (AAHOA) is proud to announce the rebranding and repositioning of its leading event series, Regional Conferences & Trade Shows, to resonate more with member needs and the association’s ongoing evolution. These nationwide conferences, now known as Hotel Owners Conferences & Trade Shows, mark a historic moment in AAHOA’s journey toward redefining the standard for hospitality events and underscoring AAHOA’s role in the industry as the only organization representing and exclusively dedicated to serving the needs of hotel owners. The redef...
The Impact of Airbnb Short-Term Rentals on Rural and Urban Communities
Andrew Brenner | April 25, 2024
By Andrew Brenner In less than two decades, short-term rentals have thoroughly transformed the hospitality industry, wresting 15% market share from hotels. From a feel-good pioneer of the sharing economy to a $100bn behemoth, Airbed and Breakfast, better known as Airbnb, has revolutionized hospitality from its beginnings in 2007 — creating a whole new market in the process. But what happens to a community when Airbnb comes to town? In this second article of our three-part series, we take a deep dive into the impact of STRs, in particular Airbnb, and how communities are reacting. Paris moves to regulate STRs In the beginning, STRs were...
U.S. Hotel Performance Showed Mixed Results for Week Ending 20 April
CoStar Group | April 25, 2024
WASHINGTON – 25 April 2024 – U.S. hotel performance showed mixed results from the previous week, according to CoStar’s latest data through 20 April. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 14-20 April 2024 (percentage change from comparable week in 2023): Occupancy: 66.8% (-0.3%) Average daily rate (ADR): US$158.60 (+1.5%) Revenue per available room (RevPAR): US$105.94 (+1.2%) Among the Top 25 Markets, Philadelphia reported the largest year-over-year increases in occupancy (+14.3% to 72.1%) and RevPAR (+23.2% to US$114.11). Washington,...
