The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
U.S. Hotel Performance for March 2024
CoStar Group | April 22, 2024
WASHINGTON – 22 April 2024 – The U.S. hotel industry reported higher performance results from the previous month, but mixed comparisons year over year, according to March 2024 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. March 2024 (percentage change from March 2023): Occupancy: 63.7% (-2.5%) Average daily rate (ADR): US$159.79 (+0.4%) Revenue per available room (RevPAR): US$101.81 (-2.2%) Among the Top 25 Markets, Miami experienced the highest levels in each of the three key performance metrics: occupancy (+2.3% to 83.5%), ADR...
Events Driving Hotel Performance in Adelaide; Bookings During LIV Golf at 72%
CoStar Group | April 22, 2024
WASHINGTON – 22 April 2024 – A number of large-scale events have boosted hotel performance in Adelaide, with further jumps expected for upcoming events, according to recent data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. January through early April During the Santos Tour Down Under (12-21 January), hotel occupancy reached 78.1%, while revenue per available room (RevPAR) increased 11.4% year over year to AUD179.18. A three-week period of the Adelaide Festival (1-17 March), alongside Adelaide Fringe (16 February through 17 March), drov...
Life House Tapped to Operate Wildwood Inn in Colorado’s Rocky Mountains
Life House | April 22, 2024
ESTES PARK, Colo.--Wildwood Inn in Estes Park, Colorado, has entered into a partnership with Life House, a leading independent hotel management and technology company. The hotel’s transition to Life House management took place in March 2024. Wildwood Inn, a 28-key property on seven acres of natural landscape, is a true Colorado mountain retreat. This family-friendly destination is located just a five-minute drive from an entrance to Rocky Mountain National Park, which is among the United States' top five most visited national parks. The property’s 14 distinct room types each have deluxe cabin-style interiors with modern amenities. Th...
Radisson Hotel Group Releases Its 2023 Responsible Business Report, Marking 35 Years Since Its Pioneering First Environmental Policy
Radisson Hotel Group | April 22, 2024
2023 was an exceptional year for Radisson Hotel Group’s award-winning Responsible Business program. The Group made significant progress on its Net Zero by 2050 transition, achieved important milestones in employee engagement and diversity, and continued to look beyond its borders to convene the hospitality industry in meeting the growing demand of consumers for green travel. The release of Radisson Hotel Group’s 2023 Responsible Business report marks the 35th anniversary since the Group issued its first pioneering environmental policy – the first ever in the industry. The 2023 report outlines key initiatives and milestones the Grou...
Mercure ICON Singapore City Centre Opens in Southeast Asia
Mercure | April 22, 2024
THE NEW 989-ROOM MERCURE ICON SINGAPORE CITY CENTRE OFFERS STYLISH ACCOMMODATION ADORNED WITH LOCALLY INSPIRED TOUCHES Mercure, a midscale brand from global hospitality leader Accor, announces the opening of Mercure ICON Singapore City Centre. Featuring 989 thoughtfully designed rooms, this newly built hotel is the largest Mercure hotel in the world. At Mercure hotels, guests can immerse in a locally inspired ambiance where every detail reflects the distinctive characteristics of the destination. Drawing inspiration from the nearby Chinatown’s colourful façades and the urban vibe of its central business district location, the hotel...
Accor Launches Hotel Traineeship Targeting Young Indigenous Talent
Accor | April 22, 2024
Accor, the largest hotel operator in Australia, today announced its new Accor Indigenous Hotel Traineeship to provide career pathways and development opportunities for young Indigenous talent. Designed in collaboration with various community and higher education partners, including Yugambeh Regional Aboriginal Corporation Alliance and Busy @ Work, whose contributions have been instrumental in shaping the program, the Accor Indigenous Hotel Traineeship is set to redefine career prospects for Indigenous youth in the hospitality industry. Accor Pacific Chief Operating Officer PM&E, Adrian Williams, said: "Our Indigenous Hotel Trainees...
Carmel Valley Ranch Unveils Multimillion-Dollar Renovation and Renewed Resort Experience
CARMEL VALLEY RANCH | April 22, 2024
California’s Coastal Playground Elevates Guest Experience with Extensive Upgrades Across Culinary, Meetings & Events Spaces, Plus Revitalized River Ranch; Unveils New Family-Friendly Offerings CARMEL, CA – April 22, 2024 - Carmel Valley Ranch, a resort playground for all ages set on 500 acres in the foothills of California’s Central Coast, today announced the completion of a multimillion-dollar renovation project that will transform the guest experience. The renovations encompass significant enhancements across the resort, including The Ranch’s beloved Valley Kitchen restaurant; the popular Think Tank meeting venue; and River Ran...
art’otel Names General Managers for New London and Rome Hotels
art’otel | April 22, 2024
New York, New York – April 22, 2024 – Premium lifestyle hotel brand art’otel is launching two new hotels across Europe in the coming months and has announced key General Manager appointments at both properties: Axel Krueger at art’otel London Hoxton and Diego Di Gaetano at art’otel Rome Piazza Sallustio. As the brand’s highly anticipated second UK opening, art’otel London Hoxton appointed Axel Krueger as General Manager. Krueger brings with him 17 years of experience in premium hotel management. He is also a long-standing member of the PPHE Hotel Group team and first joined the hotel group as Food and Beverage Director f...
Maya Hotels Appoints New Executive Leadership
Maya Hotels | April 22, 2024
April 22, 2024 – Charlotte, NC – Maya Hotels, a Charlotte-based hotel company, is thrilled to announce the promotions of Parimal Thakor to President and Krishna Deva to CEO. This leadership transition embodies the seamless continuation of the rich legacy established by the company’s founders, Baldev Thakor and JD Deva. After almost three decades of leadership, Baldev and JD will shift to the title of Founders, remaining actively engaged in a strategic and advisory capacity within the company. Their guidance will continue to shape Maya Hotels' trajectory in the years to come. Parimal joined Maya Hotels in 2008 and Krishna formall...
New Castle Names Tom Nolan Chief Operating Officer
New Castle Hotels and Resorts | April 22, 2024
RIDGEFIELD, Conn. -- April 22, 2024—Jeremy Buffam and Julian Buffam, partners in New Castle Hotels & Resorts, a leading hotel owner, operator and developer, today announced that career hotelier Tom Nolan joined the company as Chief Operating Officer, COO responsible for the company’s growing portfolio of 26 hotels and resorts. Most recently, Nolan was the managing director of Hyatt Hotels Wild Dunes Resort in Isle of Palms, SC. “Tom’s track record of simultaneously enhancing the guest experience, creating jobs and growing revenues aligns closely with our own company values,” said Jeremy Buffam. “We are certain that our gues...
2024 BC Hotel Association Awards of Excellence Finalists Announced
the BC Hotel Association | April 22, 2024
Whistler, BC (April 22, 2024): The stage is set for an exceptional celebration of hospitality excellence in British Columbia as the finalists for the prestigious 2024 BC Hotel Association Awards of Excellence have been announced. The winners of these coveted awards will be celebrated in style during the Awards Gala on the evening of May 2, 2024—part of the 2024 BCHA Summit, taking place May 1-2, 2024, at Fairmont Chateau Whistler. The two-day Summit is an unparalleled industry event that brings together the most influential figures in British Columbia's accommodation sector, providing delegates with an opportunity to network, hear f...
Sonnenblick-Eichner Company Arranges Strategic Joint Venture Equity Investment for Pacific City Lodging Portfolio, Pacific City, Oregon
Sonnenblick-Eichner Company | April 22, 2024
Los Angeles, CA – April 22, 2024 – Sonnenblick-Eichner Company has arranged a strategic joint venture equity investment into the ownership entity of the Pacific City Lodging Portfolio, located in Pacific City, Oregon. The Pacific City Lodging Portfolio is an irreplaceable collection of iconic oceanfront resort properties comprised of the Headlands Coastal Lodge & Spa, the Inn at Cape Kiwanda, Hart’s Camp, and the Cape Kiwanda RV Park. Noble House Hotels & Resorts of Kirkland, Washington provided the investment into the partnership. This investment from Noble House allowed the existing ownership an opportunity to realize equit...
Hilton Appoints Executive Leadership Team at Waldorf Astoria New York
HILTON | April 18, 2024
Managing Director Luigi Romaniello and Executive Director of Sales Jasmin Howanietz prepare to usher in a new era at Waldorf Astoria Hotels & Resorts' flagship property NEW YORK – Hilton (NYSE: HLT) is delighted to announce a distinguished lineup of luxury hospitality executives joining the 375-room Waldorf Astoria New York, which is expected to reopen its doors later this year following an extensive, multi-year restoration. Leading the team is managing director Luigi Romaniello, and returning to the hotel in a new capacity is executive director of sales Jasmin Howanietz. Romaniello and Howanietz together bring decades worth of ex...
The Bentley Hotel Southampton Expected to Join JdV by Hyatt Brand in Mid-2024
JdV by Hyatt | April 18, 2024
The all-suite retreat located at the gateway of the Hamptons is now available via Hyatt.com and is expected to join the JdV by Hyatt brand in mid-2024 following renovation completion CHICAGO, IL (April 18, 2024) – Hyatt Hotels Corporation (NYSE:H) announced The Bentley Hotel Southampton has officially joined the Hyatt portfolio as an affiliated hotel, in collaboration with Bijal Hospitality, the property’s owner and operator. The hotel, which is currently in the midst of an extensive renovation, is now bookable across Hyatt reservation channels and is expected to join the JdV by Hyatt brand in mid-2024, following additional property...
IHG Hotels & Resorts Expands Premium Portfolio in India With Signing of Crowne Plaza Dehradun Rajpur Road
IHG | April 18, 2024
Set in the Himalayas, the newly built hotel marks the debut of Crowne Plaza brand in the state of Uttarakhand India, 18 April, 2024: IHG®Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of a management agreement with IVY Hotels & Resorts to bring the first Crowne Plaza hotel to Uttarakhand. Scheduled to open in April 2028, Crowne Plaza Dehradun Rajpur Road hotel will add 110 keys to IHG’s portfolio in the state and build on IHG's commitment to expand its portfolio in well-known leisure destinations across the country. Set in Dehradun, the capital of Uttarakhand and a notable leisure d...
Travelodge Acquires 6 Hotels in Spain From Louvre Hotels Group
Travelodge | April 18, 2024
18 April, 2024 – Travelodge, the UK’s first budget hotel brand which operates approximately 600 hotels, today announces that it is acquiring six hotels, totalling 773 rooms, in Spain from Louvre Hotels Group. The hotels are currently branded Hotel Campanile, with five acquired on a freehold basis and one to be acquired on a long leasehold. The hotels are acquired by Spanish subsidiaries held within the Travelodge OpCo Group and are located in Alicante, Barcelona, Madrid, Malaga and Murcia. The acquisition builds on Travelodge’s existing strongly performing six hotel Spanish business, doubling its presence in the Spanish market. ...
Fairfield by Marriott Chengdu High-Tech Zone Opening Marks Brands 50th Property in China
Fairfield by Marriott | April 18, 2024
Fairfield by Marriott, part of Marriott Bonvoy’s portfolio of over 30 extraordinary brands, recently announced the opening of Fairfield by Marriott Chengdu High-Tech Zone, which marks the brand’s 50th hotel opening milestone in Greater China. Located close to Guilong Park in Shuangliu District, the 145-room hotel is set to bring an inviting and seamless stay experience for travelers in the new area of Chengdu, the capital city of Sichuan province. “We are thrilled to unveil the opening of Fairfield by Marriott Chengdu High-Tech Zone, which marks the brand’s 50th new opening in Greater China, a milestone of the brand’s developm...
Elevating the Ordinary: How Pride Transforms Your Work
Shep Hyken | April 18, 2024
By Shep Hyken I love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an airport employee came over with a bucket and mop to clean up the spill. My friend apologized for making a mess, and the woman’s response surprised both of us. She said, “My name is Laura, and it is my pleasure to clean up your spill.” And with a big smile, she added, “It’s job security!” What a great attitude! Laura mentioned she had been working at the airport for seven years and was just a few years from retiring. She was friendly and funny, and her positive attitude abou...
PM Hotel Group Expands Portfolio With Management of Hampton Inn & Suites National Harbor/Alexandria Area
PM HOTEL GROUP | April 18, 2024
Chevy Chase, Maryland (April 18, 2024) —Leading hotel management company PM Hotel Group has been selected to assume management of Hampton Inn & Suites National Harbor/Alexandria Area, further expanding its distinguished portfolio in the Washington, D.C. metropolitan area. This new addition in the heart of National Harbor, Maryland reinforces PM Hotel Group's dedication to offering memorable hospitality experiences in highly sought-after destinations. “We are excited to continue growing in our home region with the addition of Hampton Inn & Suites National Harbor/Alexandria Area,” said Ethan Kramer, Chief Investment and Deve...
AI Set to Shape the Future of Travel & Tourism, Says WTTC
The World Travel & Tourism Council | April 18, 2024
New York, U.S.: New reports from the World Travel & Tourism Council (WTTC) and Microsoft highlight the transformative power of Artificial Intelligence (AI) and its role in shaping the future of Travel & Tourism. The final two reports of a series on Artificial Intelligence from WTTC entitled "Responsible Artificial Intelligence (AI): Overview of AI Risks, Safety & Governance" and "Artificial Intelligence (AI): Global Strategies, Policies & Regulations," underscore a commitment to a digital future that prioritizes safety, ethical considerations, and responsible AI adoption. Launched during the global tourism body’s part...
U.S. Hotel Results for Week Ending 13 April
CoStar Group | April 18, 2024
WASHINGTON – 18 April 2024 – Helped by the total solar eclipse, U.S. hotel performance increased from the previous week, according to CoStar’s latest data through 13 April. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 7-13 April 2024 (percentage change from comparable week in 2023): Occupancy: 65.8% (+2.8%) Average daily rate (ADR): US$160.20 (+2.9%) Revenue per available room (RevPAR): US$105.48 (+5.8%) Among the Top 25 Markets, Philadelphia reported the largest year-over-year increase in occupancy (+23.2% to 77.0%) and RevPAR (+45.7% to US$1...
Richard Bartoni Joins Hotel Valencia Santana Row as New Director of Food & Beverage
OVEJA NEGRA | April 18, 2024
HOTEL VALENCIA SANTANA ROW ANNOUNCES NEW DIRECTOR OF FOOD & BEVERAGE Hotel Valencia Santana Row is excited to announce the appointment of Richard Bartoni as the boutique property’s Director of Food & Beverage. Bartoni will develop and lead a team responsible for all food and beverage operations relating to the restaurant, catering, and events on property, implementing effective strategies to maintain quality while continuously improving guest satisfaction at Hotel Valencia Santana Row. “Richard’s extensive managerial experience along with his background in culinary arts and sommelier expertise make him the perfect candidate ...
Kimpton Saint George Hotel Appoints Ligia Santos as Director of Sales and Marketing
KIMPTON SAINT GEORGE HOTEL | April 18, 2024
TORONTO, ONTARIO – April 18, 2024: The Kimpton Saint George Hotel and InnVest Hotels LP have proudly appointed Ligia Santos as the hotel’s new Director of Sales and Marketing. With over 14 years of experience in the hospitality industry, Ligia is excited to implement innovative sales and marketing strategies in her new role. Ligia joined Kimpton in April 2022 as a Sales Manager and has since been a dedicated member of the Kimpton Saint George team with impressive attention to detail and commitment to client satisfaction. In her new role, Ligia will strengthen Kimpton Saint George’s presence in Toronto and beyond through new marketing ...
Hyatt Centric Faneuil Hall Boston Welcomes Tom Counts as New Director of Sales
Hyatt Centric | April 18, 2024
Director of Sales Tom Counts brings decades of hospitality experience to the executive team of the locally-inspired lifestyle hotel BOSTON, MA, APRIL 18, 2024 — Hyatt Centric Faneuil Hall Boston appoints Tom Counts as the hotel's new Director of Sales. With decades of experience across all hospitality industry sectors, Counts brings years of sales expertise to the Hyatt team to continue the hotel’s success and commitment to high-quality hospitality. "We’re excited to have Tom as our Director of Sales. His proven success in restaurants and hotels will be a huge asset to our team,” shares General Manager Kevin Matheson. “Tom has alr...
