The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Nobu Hospitality and VCRE To Launch Nobu Hotel and Restaurant Ho Chi Minh in 2026
Nobu Hospitality | April 18, 2024
NEW YORK, April 18, 2024 – In an ongoing collaboration with Viet Capital Real Estate (VCRE) and Nobu Hospitality, the leading luxury lifestyle and iconic hotel, dining, and residence brand, announces the upcoming Nobu Hotel and Restaurant Ho Chi Minh. This marks the brand’s 40th hotel and second opening in Vietnam, following the announcement of Nobu Hotel, Restaurant, and Residences Danang - the first Nobu residential project in Southeast Asia. Positioned in the heart of Ho Chi Minh’s historic District 1, Nobu Ho Chi Minh Hotel and Restaurant connects directly to prominent landmarks, shopping, dining and entertainment complexes of...
PPDS Delivers Seamless Guest Room Casting for Hotels With New All-In-One Philips Cast Server
PPDS | April 18, 2024
Casting with confidence: The Philips Cast Server brings additional choice and opportunity for hotel TV integrations, delivering a seamless and secure solution that brings smooth experiences without the need for guests to switch to a casting network on their mobile device. Amsterdam, 18 April 2024: PPDS, the exclusive global provider of Philips Professional Displays, is delighted to announce the launch of Philips Cast Server, a brand new, dedicated, and highly innovative hotel TV solution designed to deliver seamless and secure casting and app streaming experiences for hoteliers and their guests alike. Marking the latest evolution in PPD...
Duetto and Shiji Enhance Integration With Folio Data
Duetto | April 18, 2024
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Early Career SHM Alumni Pay It Forward
Penn State School of Hospitality Management | April 18, 2024
Recent SHM Alumni have provided their alma mater with new student support options UNIVERSITY PARK, PA – The School of Hospitality Management (SHM) in Penn State’s College of Health and Human Development (HHD) has received a series of gifts from recent alumni, bolstering the support available to students. In this series, we spotlight recent alumni who have decided to give back to their alma mater, supporting students following the path they helped to trailblaze. As one of the longest-running hospitality programs in the nation, SHM equips students with the technical knowledge and interpersonal skills necessary to meet the needs of an ...
Ellen Kensington, London’s Newest Luxury Boutique Hotel To Open Early Summer 2024
KOP Limited | April 18, 2024
KOP PROPERTIES (UK) Breathes Light and Life into a Fully Refurbished and Refreshed Historic Period Property in Kensington, London. (LONDON, 18th April 2024) KOP PROPERTIES (UK) a subsidiary of Catalist-listed, Singapore-based KOP Limited is pleased to announce the latest plans behind the opening of its second UK property this year in the Royal Borough of Kensington and Chelsea. Officially named Ellen Kensington, the beautifully refurbished luxury boutique hotel, (formerly The Burns Hotel) located in the heart of London’s buzzing Earl’s Court, will open its doors in early summer 2024, with reservations being taken on www.ellenkensin...
Sojern Introduces New Members to Destinations Advisory Board in New York City
Sojern | April 18, 2024
SAN FRANCISCO – April 18, 2024 – Sojern, the leading travel marketing platform, is excited to announce the latest members of its esteemed 2024 Destinations Advisory Board. This board, composed of influential leaders in North America, has expanded with exceptional new members and convened in New York City yesterday. Marking the first-ever 2024 meeting in NYC, Janette Roush, EVP of Marketing & Digital at New York City Tourism + Conventions, shared, “We are pleased to host and gather influential leaders for insightful dialogues, valuable exchanges, and progressive growth to meet the evolving demands of destinations. For several y...
Hotel Association of NYC Foundation Annual ‘Red Carpet Hospitality Gala’ Lights Up Big Apple
HANYC | April 17, 2024
NEW YORK--April 17, 2024--The Hotel Association of NYC Foundation, charitable arm of the Hotel Association of New York City (HANYC), hosted its annual “Red Carpet Hospitality Gala” at The Intercontinental Barclay in Manhattan on Monday, April 1, recognizing Hyatt Hotels and Resorts U.S. and Canada President Susan Santiago with its Hospitality Award and Robin Hood Foundation’s CEO Richard R. Buery, Jr. with its Humanitarian Award. Attended by more than 300 of the city’s hotel owners, executives, labor leaders and industry influencers, the event also featured keynote remarks delivered by former New York Governor David A. P...
Destination by Hyatt To Make Its South American Debut in Paracas, Peru With The Legend Paracas Resort
Hyatt Hotels Corporation | April 17, 2024
CHICAGO, IL (April 17, 2024) – Hyatt Hotels Corporation (NYSE: H) and El Pardo Hospitality today announced plans for The Legend Paracas Resort in Paracas, Peru to join the Destination by Hyatt brand, marking the introduction of the brand in South America. Expected to join the Destination by Hyatt brand in June 2024, the hotel is currently undergoing a phased enhancement project to elevate guestrooms, offer new culinary options, and redesign public areas. Enhancements will be done in a thoughtful manner over the next 24 months in an effort to avoid impacting the guest experience. “We are very excited to join Hyatt’s Independent Col...
Hilton Expands Guadalajara Portfolio With Signing of Canopy by Hilton Guadalajara
Hilton | April 17, 2024
Expected to open in 2028, the hotel will join Hilton’s portfolio of more than 90 hotels in Mexico and continue to strengthen its presence in the growing city of Guadalajara MCLEAN, Va. and GUADALAJARA, Mexico – Today Hilton (NYSE: HLT) has announced the signing of Canopy by Hilton Guadalajara, reinforcing the company’s rapid expansion in Mexico, where it boasts a robust portfolio of more than 90 hotels with an additional 30 projects in development. Signed on the heels of the recently opened Hilton Garden Inn Guadalajara Airport and expected to open in 2028, the new-build, 170-room hotel will boost Hilton’s presence in Guadalaj...
Luxury Hotels and a ‘Sense of Place’: The Branding Imperative
Dr. Suzanne Godfrey | April 17, 2024
By Dr. Suzanne Godfrey ‘Sense of place’ has long been a buzz phrase. Linked to a range of disciplines from urban planning to sociology, nowadays it is increasingly being used in the hospitality industry. It captures the physical aspects, culture and history of a place, as well as its impact on the senses, which can trigger emotions. Over time, it can create feelings of familiarity, comfort and security, as well as a sense of belonging: it’s a place where one feels, quite literally, ‘at home’. As we journey on, checking out brand identity examples will give us a better understanding of this concept. Brand differentiation: Locatio...
Marriott International and HMI Hotel Group Announce a Multi-Property Conversion Deal in Japan
Marriott International | April 17, 2024
The conversion deal entails the rebranding of seven hotels to Marriott Hotels and Courtyard by Marriott across five of Japan’s most popular travel destinations Marriott International and HMI Hotel Group today announced a signed agreement to rebrand seven existing HMI properties in five major cities across Japan to Marriott Hotels and Courtyard by Marriott. This signing will bring the rich legacy and guest-focused experiences of both Marriott brands to the increasingly sophisticated consumers in Japan and is part of HMI’s strategic repositioning, aimed at revitalizing and realigning these properties with the latest trends in global hospit...
IHG Signs With Felix Capital to Develop Holiday Inn & Suites Caloundra Sunshine Coast in Queensland
IHG | April 17, 2024
17 April 2024: IHG Hotels & Resorts (IHG) is delighted to announce the signing of the second Holiday Inn & Suites in Australasia, partnering for the first time with Felix Capital to open Holiday Inn & Suites Caloundra Sunshine Coast in early 2028. Overlooking the pristine beaches and picturesque coastal town of Caloundra, this new hotel will form part of a mixed-use development in the heart of the Sunshine Coast. The striking 160-room hotel will include 33 suites and feature all the Holiday Inn brand hallmarks including an open lobby, all-day dining restaurant and lobby cafe, meeting spaces, a well-equipped fitness centre, ...
GCommerce Partners With Jonas Chorum as Its Preferred Metasearch Provider
Jonas Chorum | April 17, 2024
Metadesk, powered by GCommerce, has established a partnership with Jonas Chorum its preferred provider for metasearch management solutions. Jonas Chorum, a subsidiary of Jonas Hospitality, is an industry-leading provider of hotel management solutions, trusted by 1,200+ hotels. Their suite of products includes a hotel PMS, CRS, POS, as well as guest and staff mobile apps. Their commitment to providing distinctive, guest-centric technology resonates seamlessly with Metadesk’s objective of enhancing direct bookings while prioritizing the overall guest experience. Key benefits of the expanded partnership include: Strategic Market...
Will AI Replace Hotel Revenue Managers? Answering the Million Dollar Question
Andrew Rubinacci | April 17, 2024
By Andrew Rubinacci, Chief Advisory Officer of FLYR for Hospitality Never in human history have we had access to as much data as we do today. In recent years, the tools and strategies we use to process and understand insights derived from this data have become one of the hottest commodities – and with good reason. Organizations are able to harness the power of data to gain a deeper understanding of their operations, customer behaviors, and market trends, unlocking competitive advantages. Data-driven decision-making is the new normal. And while the hospitality industry has always used data in its revenue management strategies, AI can...
Bruce Smith Enterprise and The Cordish Companies Partner to Codevelop $1.4B Live! Gaming & Entertainment District in Petersburg, Virginia
The Cordish Companies | April 17, 2024
Live! Gaming & Entertainment District, Anchored by Live! Casino & Hotel Virginia, Will Set a New Standard for Development in the Commonwealth, Create Thousands of Jobs, Increase Tourism and Generate Billions in Economic Benefits Plans for the Proposed Project Include Quickly Opening an Initial First Phase Casino to Immediately Begin Creating Jobs, Vendor Opportunities and Economic Benefits for the City Joint Venture Represents a First-of-its-Kind Development Partnership in the Gaming & Entertainment Industry Petersburg, Va. (April 17, 2024) – Bruce Smith Enterprise and The Cordish Companies have responded to a request for p...
A Case Study in Optimizing Length of Stay From Wellness Capex
Adam and Larry Mogelonsky | April 17, 2024
By Adam Mogelonsky The word ‘optimization’ in today’s world implies the use of data and metrics for continuous business improvement, but it also implies making tradeoffs and devoting limited resources to certain goals ahead of others. For today’s hospitality world, we are confronted by so many data points, so many partners or siloed interests and so many different activities vying for our attention or capital. To make informed, strategic decisions that will unify various operations towards a common objective, hoteliers and owners must carefully pick the key performance indicators (KPIs) that they will optimize and prioritize. Wh...
Ormond Group Selects Cycas Hospitality to Manage The Ormond Hotel in Dublin
Cycas Hospitality | April 17, 2024
Cycas Hospitality’s growth continues into 2024 following their landmark appointment to manage The Ormond Hotel in Dublin on behalf of the Ormond Group, a leading hospitality group from Southeast Asia. This will be Cycas Hospitality’s first property in Ireland and marks another significant step in their pan-European expansion. Overlooking the river Liffey in central Dublin, the reimagined Ormond Hotel embraces its culturally rich surroundings with a nod to its illustrious past, famously immortalised in James Joyce's masterpiece, "Ulysses". The 120-key hotel seeks to represent the complexity of modern Dublin life, tuned to its sense of ...
Hotel Cleveland, Autograph Collection to Open in June Following $90 Million Restoration
Hotel Cleveland | April 17, 2024
Iconic Downtown Cleveland property prepares for early June Grand Opening Cleveland – Following an impressive $90 million restoration and nearly a decade of careful planning, Hotel Cleveland, Autograph Collection and its monumental renovation nearly complete at 24 Public Square in Downtown Cleveland. Beyond being restored to its former glory, the project moves this historic American icon into the future with the contemporary refinements this important architectural treasure and its guests deserve. Plans are underway for an early June Grand Opening for Hotel Cleveland, formally Cleveland Renaissance Hotel. Reservations and property details...
Baker’s Cay Resort Key Largo, Curio Collection by Hilton, Appoints New Executive Chef Carolann Wheeler
Baker’s Cay Resort | April 17, 2024
KEY LARGO, FL. (April 17, 2024) – Baker’s Cay Resort, Curio Collection by Hilton, a 15-acre hidden gem perched on the serene waterfront of the Florida Keys Bay, is excited to announce the appointment of Executive Chef Carolann Wheeler. In her new role as Executive Chef at Baker’s Cay Resort, Chef Carolann oversees culinary operations for the 200-room property including banquets, special events, the resort’s signature restaurant Calusa and beachside dining at Dry Rocks. With a passion for blending unexpected flavor combinations, Chef Carolann is in the process of revitalizing the resort’s rooftop garden to include fresh herbs, to...
NEWH Presents Pinnacle Award to Anita Degen at Leadership Conference
NEWH | April 17, 2024
Degen also stands among a distinguished group of individuals inducted into the NEWH College of Fellows Shawano, WI — April 17, 2024 — NEWH, Inc. is excited to announce that long-time member Anita Degen, IIDA, Managing Principal of her namesake firm, Degen & Degen Architecture and Interior Design, was honored with the NEWH Pinnacle Award at the organization’s leadership conference. Receiving not one, but two honors, Degen was also inducted into the association’s College of Fellows alongside four other new members, bestowed during NEWH’s biennial Leadership Conference on February 17, 2024 in Nashville. The NEWH Pinnacle A...
Rockbridge and Delmonte Hotel Group Acquire Courtyard in Downtown Providence, Rhode Island
Rockbridge | April 17, 2024
Columbus, OH (APRIL 17, 2024) – Rockbridge and Delmonte Hotel Group announce the acquisition of the 219-room Courtyard Providence Downtown, Rhode Island. DelMonte will manage the property. The Courtyard is positioned in a prime downtown location in the heart of Providence’s Capital, steps away from the Rhode Island Convention Center, historic Union Station Complex, and the headquarters of Citizens Financial Group. Brown University, Johnson and Wales University and Amica Mutual Pavilion are also within walking distance. The hotel will undergo a comprehensive makeover, featuring a full renovation of all guestrooms, extensive upgrades to a...
HFTP Announces Participating Startups for Entrepreneur 20X (E20X) at HITEC 2024
HFTP | April 17, 2024
Eight Startups to Compete for $5,000 Prize and Exposure to Industry Leaders Austin, Texas (April 17, 2024) – Hospitality Financial and Technology Professionals (HFTP®), producers of Hospitality Industry Technology Exposition and Conference (HITEC®), has announced the eight outstanding startups participating in Entrepreneur 20X (E20X) Charlotte held on June 26, 2024 at HITEC Charlotte. Technologies being showcased in the HITEC 2024 cohort run the gamut of streamlining both back- and front-of-house operations, building guest profiles for enhanced stay experiences and strengthening property-vendor relationships. Participating in Entrep...
IRIS Launches Full Integration to Shiji’s Infrasys Cloud POS to Elevate the Mobile Ordering Experience
IRIS | April 17, 2024
The robust integration marks a significant milestone in improving operational efficiency, enhancing guest experiences, and driving F&B revenue growth for hospitality operators. IRIS, a global leader in digital ordering for the hospitality industry, today announces the integration of its F&B mobile ordering solution with Infrasys Cloud POS by Shiji. This strategic partnership will enrich the guest experience, save labour and increase ancillary revenue. The IRIS mobile ordering platform empowers guests to self-serve from their own devices at their convenience. It firmly puts guests in control of their ordering experience, freeing ...
Hospitality Students Creatively Solving Problems With Lego Learning Initiative
Penn State School of Hospitality Management | April 17, 2024
UNIVERSITY PARK, Pa. — From constructing towers to landscapes, Penn State students are building physical representations of business strategies and practicing creative problem-solving as part of the “Lego Learning Initiative for Hospitality Management Education.” Michael Tews, associate professor in the Penn State School of Hospitality Management, leads this learning initiative. He received a 2023-24 Teaching Transformation and Innovation Grant from the Schreyer Institute for Teaching Excellence to experiment, test or implement a teaching innovation that addresses an important instructional concern. "This approach is hands-on, vi...
