The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Cheval Collection Selects IDeaS G3 RMS at Eight Additional Luxury Serviced Apartment Properties
IDeaS | April 17, 2024
Extended stay and serviced apartment properties utilize revenue optimization to handle the complexities of varied length-of-stay offerings LONDON — April 17, 2024 — IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software and services, announced today it has expanded its relationship with the Cheval Collection to a total of ten properties. Building on a strong, established relationship from successful implementations of G3 RMS at its Edinburgh properties, IDeaS’ capabilities helped clear the way for wider adoption within the Cheval portfolio. As Cheval expanded its portfolio, the managemen...
Rosewood Baha Mar Appoints Fabio Pineda as Executive Chef
Rosewood Baha Mar (Nassau, The Bahamas) | April 16, 2024
(Nassau, The Bahamas – April 16, 2024) - Rosewood Baha Mar announces the appointment of Fabio Pineda to executive chef where he will service all five Rosewood Baha Mar dining outlets, Café Boulud The Bahamas in partnership with Daniel Boulud and Dinex Group, Costa, Manor Bar, Tingum on the Sand, and The Library, and continue elevating the guest experience through culinary innovation. Pineda has over 25 years of global culinary experience working in the U.S., Dubai, Oman, Bangkok, and Shanghai. He’s become an expert in Mediterranean, modern American, Latin, and Asian cuisines. “We are thrilled to welcome Chef Fabio to the Rosewo...
Maverick Hotels and Restaurants Adds Two Properties in Maine to Management Portfolio
April 16, 2024
Boston, MA, April 16, 2024 – Maverick Hotels and Restaurants announced today that it has added The York Beach Surf Club and The Sea Latch Inn, both located in York Beach, Maine, to its portfolio of properties managed. The announcement was made by Robin Kirk, President of Maverick Hotels and Restaurants. The York Beach Surf Club is York’s newly renovated full-service oceanfront resort and hotel. Among the 52 rooms, choices include king or double queen with two- and three-bedroom bungalow accommodations. Each room features either lighthouse, oceanfront, resort pool or garden views. Other room features include floor-to-ceiling windows...
Jackson-Shaw and Holualoa Companies to Develop 274-Key Dual-Branded Marriott and Westin Hotel in North Phoenix
Jackson-Shaw | April 16, 2024
AC Hotel by Marriott North Phoenix at Norterra and Element by Westin North Phoenix at Norterra expected to break ground in May 2024 and open late 2025 PHOENIX, ARIZONA (April 16, 2024) – North Texas developer Jackson-Shaw and Tucson-based Holualoa Companies announce the development of dual-branded AC Hotel by Marriott North Phoenix at Norterra and Element by Westin North Phoenix at Norterra. The two hotels connected under one roof are located close to the Shops at Norterra at 25100 North 22nd Lane, Phoenix, Arizona 85085, near the northeast corner of West Happy Valley Road and Norterra Parkway. The property is expected to break ground in ...
Tharaldson Hospitality Management Opens TownePlace Suites Monrovia in California
Tharaldson Hospitality Management | April 16, 2024
(Monrovia, CA April 16, 2024) – Tharaldson Hospitality Management, a leading hospitality management company, proudly announces the grand opening of Monrovia TownePlace Suites, adding another jewel to its esteemed portfolio of hotels. Strategically located in the vibrant city of Monrovia, this newest addition promises a harmonious blend of comfort, convenience, and exceptional service. The Monrovia TownePlace Suites stands as a testament to Tharaldson Hospitality Management's commitment to providing guests with unparalleled experiences. Boasting contemporary design and thoughtful amenities, the hotel offers an inviting ambiance that caters...
Remington Hospitality to Manage Holiday Inn Corpus Christi Airport & Conference Center
Remington Hospitality | April 16, 2024
Dallas, TX — April 16, 2024 — Remington Hospitality, a leading hotel management company, proudly unveils the rebranding and full renovation of the Holiday Inn Corpus Christi Airport & Conference Center, as the company assumes management of the property. This venture signifies Remington's inaugural partnership with Domus Holdings, LLC, and its debut in the dynamic Corpus Christi locale. Conveniently situated near the Port of Corpus, the Holiday Inn Corpus Christi Airport & Conference Center caters to discerning guests, including those affiliated with Corpus Christi’s burgeoning oil and gas enterprises and welding firms. “We’...
Populus, the Country’s First Carbon Positive Hotel, Set for Summer 2024 Opening
Aparium Hotel Group | April 16, 2024
DENVER (April 16, 2024) – Populus, the country’s first carbon positive hotel, set to open in Denver in summer of 2024, is now accepting reservations for September 2024 onwards. Managed by Aparium Hotel Group, a pioneer in the lifestyle hotel industry, and developed by Urban Villages, a leading real estate developer and environmental steward, Populus will feature 265 guest rooms, a ground floor signature restaurant, lounge and coffee bar, flexible event spaces, a rooftop restaurant and bar offering unobstructed views of the mountains, city skyline, and Civic Center Park. Committed to offsetting both its embodied and operational carbon foot...
Under Canvas Announces First California Camp, Near Yosemite National Park
Under Canvas | April 16, 2024
Set to debut in spring 2025, minutes from the West entrance of Yosemite National Park, the brand’s highly anticipated California camp is now accepting reservations DENVER, CO. (April 16, 2024) – Today, Under Canvas, the leader in upscale, outdoor hospitality, announced Under Canvas Yosemite – the company’s first-ever California camp – will open in the spring of 2025. The brand’s 12th camp, Under Canvas Yosemite, is set in a serene, mountainside forest surrounded by mature, Yosemite-native trees, just 10 minutes from the west entrance of Yosemite National Park at Big Oak Flat Information Station. The idyllic, 80-acre camp is wi...
Lauren Parker Appointed New Director of Sales at Ocean Edge Resort & Golf Club
Ocean Edge Resort & Golf Club | April 16, 2024
BREWSTER, MA – Ocean Edge Resort & Golf Club is pleased to welcome industry veteran Lauren Parker as the new Director of Sales. In her new role, Lauren is responsible for spearheading leisure and group business, and further positioning the property as the leading, year-round luxury resort on Cape Cod. Lauren brings eighteen years of relevant industry experience to her new role with the historic, Brewster property. She began her career in hospitality as Senior Catering Sales Manager for Levy at the Boston Convention and Exhibition Center, where she seasoned her skill set for eight years and climbed the ranks. Along the way, she ...
Travel + Leisure Announces the 2024 It List of Best New Hotels
Travel + Leisure | April 16, 2024
NEW YORK, April 16, 2024 – Today, Travel + Leisure announces the 19th annual It List, a meticulously curated list of the best new and renovated hotels across the globe, which for the first time includes newly launched luxury cruise ships. In-depth coverage of this year’s It List is now available online, and in the May 2024 issue of Travel + Leisure, which hits newsstands April 19. This year, Travel + Leisure’s guide to the can’t-miss openings (and re-openings) covers everything from boutique hotels in Morocco and Portugal to grand resorts along the serene beaches of Mexico and Greece. The selected hotels and cruise ships span 39 c...
Paris Hotel Bookings Pacing Above 60% for Summer Olympic Period
Costar Group | April 16, 2024
WASHINGTON – 16 April 2024 – Paris hotel bookings for the 2024 Summer Olympics are pacing above 60%, according to CoStar’s latest Forward STAR data. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. The 60% range for the event period (26 July – 11 August) is up from 50% three months ago. For context, the weeks leading up to the opening ceremony show occupancy on the books in just the 20% range. The current highest booking level (63.8%) in the host city is on Saturday, 27 July, the day of 14 gold medal events. Saturday, 3 August, the day of 28 gold medal event...
U.S. Hotel Construction Activity Rose in March, First Increase in Nine Months
CoStar Group | April 16, 2024
WASHINGTON – 16 April 2024 – The volume of U.S. hotel rooms under construction grew year over year for the first time since June 2023, according to CoStar’s March 2024 data. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. U.S. Hotel Pipeline March 2024 (percentage change from March 2023) In construction: 156,525 rooms (+1.5%) Final Planning: 263,316 rooms (+9.8%) Planning: 324,522 rooms (+39.5%) “While the number of rooms in construction has grown, that figure remains below what was seen prior to the pandemic,” said Isaac Collazo, STR’s VP, a...
Navigating Challenges of AI and Maximizing Value in the Service Sector
Dr. Nicole Hinrichs | April 16, 2024
By Dr. Nicole Hinrichs Artificial intelligence is revolutionizing not only traditional sectors but also reshaping the very essence of hospitality and service industries. The potential for transformation is vast, yet it's imperative to advance cautiously, striking a delicate balance between technological advancement and preserving the human touch, which remains the cornerstone of the service sector. As we navigate this paradigm shift, let's try to understand the boundaries and challenges of AI application and adhere to strategic investment guidelines. Doing so not only unlocks the boundless potential AI holds but also addresses the legitima...
HVS Las Vegas Casino and Hotel Market Outlook 2024
Shannon S. Okada | April 16, 2024
By Shannon S. Okada Las Vegas continues to evolve, with billions of dollars being spent on the development of new world-class venues in recent years. The market hosted 40.8 million visitors in 2023, exceeding the 40.0 million visitor threshold for the first time since 2019. Gaming revenue for Clark County in 2023 was $13.5 billion, which set a market record for the second straight year. In 2023, occupied room nights, as well as total occupancy (83.5%), continued to lag 2019 performance; however, like gaming revenue, the market’s ADR ($191.29) and RevPAR ($159.73) for 2023 reached record levels for the second year in a row. As Las Vegas l...
Choosing the Right Hospitality Suite – A Changing Landscape
Joe Vargas | April 16, 2024
By Joe Vargas Over the last couple of decades, hoteliers have been faced with two main options when upgrading hospitality management software: Acquire new point solutions that address specific challenges or adopt an integrated platform that manages multiple functions in one place. Another factor that hotels now must consider is whether to maintain legacy, on-premise systems or modernize software with the cloud. Tech-forward hoteliers know that moving to the cloud is inevitable to succeed in this competitive industry—it’s just a matter of when and how. Still, many hotels struggle to progress past legacy property management systems. T...
ASSA ABLOY Acquires Axxess Industries
ASSA ABLOY Global Solutions | April 16, 2024
Additions to solution portfolio include Axxess’ innovative Electronic Do-Not-Disturb systems, Doorbells, Keypads, Lighting Controls, Curtain Controls, Guest Presence Detections and more - each designed to create the ultimate Smart Hotel experience. Stockholm – April 16, 2024 – ASSA ABLOY Global Solutions is announcing the acquisition of Axxess Industries Inc., a renowned innovator of electronics and smart technologies engineered for the needs of hotel and residential environments. Axxess’ solutions will be offered alongside the offerings of Vingcard, the main brand for ASSA ABLOY Global Solutions’ business area Hospitality, promoti...
Amadeus Brings Personalization, Choice, and Flexibility to the Forefront of the Hotel Tech Stack With Expanded iHotelier® Suite
Amadeus | April 16, 2024
The latest innovation to Amadeus’ leading reservations system and booking engine will address hoteliers’ top goals and challenges with a “build-your-own” suite of solutions model April 16, 2024 – As the hospitality industry continues to evolve, the rising need for personalization serves as a powerful indication that new strategies are essential to elevate the customer experience and unlock untapped revenue potential. Just as guests expect their preferences and challenges to be addressed immediately and accurately, hotels too are seeking innovative solutions to meet these demands effectively. In response to this growing trend, Am...
Penn State’s Master of Professional Studies in Hospitality Management Elevates Careers in Hospitality
Penn State School of Hospitality Management | April 16, 2024
UNIVERSITY PARK, Pa. — The Penn State School of Hospitality Management is accepting applications for its Master of Professional Studies in Hospitality Management for the fall 2024 semester. The program helps professionals gain in-demand skills and leadership experiences that translate directly into hospitality management and upper-level management positions. Applications to start the program in fall 2024 are due by June 1. “Obtaining a graduate degree in hospitality management sets individuals apart in the field,” said Lori Walker, coordinator of the Penn State Master of Professional Studies in Hospitality Management program. “A...
Radisson Brand Enters Cape Town With the Newly Rebranded Radisson Hotel Cape Town Foreshore
Radisson Hotel Group | April 15, 2024
Brussels/Cape Town - 15 April 2024 - Radisson Hotel Group brings the renowned Radisson brand to South Africa's "Mother City" with the rebranding of Park Inn Cape Town Foreshore to Radisson Hotel Cape Town Foreshore. Strategically located just minutes away from the International Convention Centre (CTICC) and the famous Victoria & Alfred Waterfront, Radisson Hotel Cape Town Foreshore marks the Group's third Radisson property in South Africa. Positioned at the heart of Cape Town's city center, Radisson Hotel Cape Town Foreshore is the perfect destination for travelers visiting South Africa’s oldest city for both business and leis...
DiamondRock Hospitality Company Implements Leadership Changes and Simplified Organizational Structure
DiamondRock Hospitality Company | April 15, 2024
Jeffrey Donnelly Appointed Chief Executive Officer; Briony Quinn Appointed Chief Financial Officer; Justin Leonard Appointed President Appointments Capitalize on DiamondRock's Strong Bench and Proven Talent to Drive Continued Business Momentum Company Reaffirms 2024 Annual Guidance BETHESDA, Md., April 15, 2024 -- DiamondRock Hospitality Company (the "Company") (NYSE: DRH), a lodging-focused real estate investment trust that owns a portfolio of 36 premium hotels and resorts in the United States, today announced leadership changes and a simplified organizational structure to drive continued business momentum: Jeffrey Donnelly, previ...
Hotel Pipeline Activity Down Globally, Except in The Americas
CoStar Group | April 15, 2024
WASHINGTON – 15 April 2024 – The Americas is the only world region that showed a year-over-year increase in pipeline activity at the end of the first quarter, according to March 2024 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. March 2024 (% change in comparison with March 2023): Europe In construction: 172,499 rooms (-6.8%) Final Planning: 99,744 rooms (-25.3%) Planning: 160,404 rooms (+3.1%) Total Under Contract: 432,647 rooms (-8.8%) Among countries in the region, Germany (28,500) led in construction activity, closely fo...
Partners Group Acquires a Strategic Minority Stake in Trinity Investments
Trinity Investments | April 15, 2024
LOS ANGELES--April 15, 2024--Partners Group, a leading global private markets firm, has agreed to acquire a strategic minority stake in Trinity Investments, a U.S. based hospitality-focused real estate investor, to support its future growth. Partners Group will initially target a U.S. $500 million investment with Trinity and will also have the opportunity to commit further capital to Trinity’s North American, European, and special situations investment platforms. Partners Group’s acquisition of a strategic minority stake in Trinity aligns with the firm’s strategy to invest in real estate operating companies in order to provide exposu...
Wyndham Alltra Opens Newest Resort on Coast of the Dominican’s Samaná Peninsula
Playa Hotels & Resorts N.V. | April 15, 2024
Unveils plans to expand all-inclusive footprint with signing of new Wyndham Alltra Punta Cana PARSIPPANY, N.J., April 15, 2024 -- Guests looking for a low stress, family-friendly getaway can now book and enjoy an idyllic, all-inclusive escape at the newly opened Wyndham Alltra Samaná. Located in the charming town of Las Galeras in the Samaná province of the Dominican Republic, the hotel boasts ocean views, pristine white sands and endless, all-day entertainment for all ages. Managed by Playa Hotels & Resorts, one of the world's leading all-inclusive operators, Wyndham Alltra Samaná marks Wyndham Alltra's first resort in Dominican...
Hilton Announces 2023 Americas Development Award Winners
Hilton | April 15, 2024
Today, Hilton revealed its 2023 Americas Development Awards which recognize the achievements of owners, development partners, and hotel teams in the Americas across several categories. These annual awards celebrate the resiliency and commitment of our owners and team members who spread the light and warmth of hospitality. “We are thrilled to celebrate our owner and development partners who are the recipients of the 2023 Americas Development Award,” said Danny Hughes, president, Americas, Hilton. “Over the last year, we’ve seen travel continue to grow across the Americas, creating even more opportunities for our partners to welco...
