The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Hotel Association of Los Angeles Recognizes Industry’s Brightest Stars
the Hotel Association of Los Angeles | April 11, 2024
HALA President & CEO Dr. Jackie Filla and KTLA's Wendy Burch pose with the 2024 HALA Stars of the Industry Awards winners. LOS ANGELES, CA – (April 11, 2024) —The Hotel Association of Los Angeles (HALA) celebrated the best and brightest of the industry Tuesday night at the second annual HALA Stars of the Industry Awards. Wendy Burch, KTLA’s star veteran reporter, MCed the dinner gala at the Omni Los Angeles with her unique flair, announcing awards from Best Housekeeper to Best General Manager. Across all roles, winners were recognized for hard work, dedication, going beyond their normal duties, and—most importantly—supporting ...
Hotel X Supercharges Marketing With Automation and Dynamic Content
Hapi | April 11, 2024
The 404-room resort in Toronto implemented Salesforce Sales and Marketing Cloud for rich guest profiles and personalized guest journeys, but needed Hapi’s experienced hospitality team to access the necessary data. Located on Lake Ontario just five minutes from bustling Union Station in downtown Toronto, it’s hard to imagine there’s room for a full-service luxury resort. But stroll the 6-acre grounds of Hotel X, which opened in March 2018 as part of the Library Hotel Collection, and you’ll find multiple restaurants, a 90,000-square-foot fitness facility, a spa, a kids play center, cinema screening room, tennis, squash and pickleball...
Unlocking AI in Hospitality SMEs: Q&A With Ian Millar
Beatrice Venturini | April 11, 2024
By Beatrice Venturini Amidst the current discussions about AI's transformative potential, there's a common industry misconception that it primarily benefits large-scale hotels and enterprises, leaving smaller and medium-sized firms behind in the dark ages. To shed light on the nuanced reality, we sat down with EHL’s Ian Millar, Senior Lecturer in Hospitality Technology, to discuss how AI is not just a tool for hospitality giants but can also be a game-changer for SME hotels and firms with an innovative mindset. How is the hospitality industry gearing up to AI? PwC are describing the advent of AI as the “$15.7 trillion game changer...
Caption by Hyatt Chattanooga, Developed by 3H Group, Inc., Breaks Ground
Hyatt Hotels Corporation | April 11, 2024
Caption by Hyatt Experiencing Momentum Globally with Hotels Planned in the U.S. and Asia Pacific CHICAGO (April 11, 2024) - Hyatt Hotels Corporation (NYSE: H) celebrates the groundbreaking of Caption by Hyatt Chattanooga in Tennessee, set to open in early 2026. Developed by 3H Group Inc. under a franchise agreement with Hyatt, the hotel in Chattanooga will uniquely combine the design and comfort of an upscale, lifestyle hotel with the self-activation capabilities of a select-service property. Following the debut of its first property in Memphis, Tenn. in 2022, the Caption by Hyatt brand is poised to grow in several more key markets this yea...
IHG Hotels & Resorts Signs With Real Hotel Group to Bring Kimpton Hotels & Restaurants to Lisbon
IHG | April 11, 2024
The centrally located hotel will add to IHG’s growing luxury & lifestyle portfolio in Portugal 11.04.24 (London, UK): IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of Kimpton Lisbon, the first Kimpton Hotels & Restaurants property in the Portuguese capital. Set to open its doors in 2026, the boutique luxury hotel marks the second Kimpton to come to Portugal, following the signing of Kimpton Algarve São Rafael Atlántico in late 2023. Kimpton Lisbon adds to IHG’s fast-growing luxury & lifestyle portfolio, now the second largest in the world, and reinforces its f...
Salamander Collection Appoints Scott Little as Managing Director of Salamander Middleburg
Salamander Collection | April 11, 2024
MIDDLEBURG, VA (April 11, 2024) – Salamander Collection has announced the appointment of Scott Little as Managing Director of the triple Forbes Five-Star-rated Salamander Middleburg. An experienced executive who has held numerous leadership roles at the highest levels of the hospitality industry, Little brings a unique range of expertise to his role at the resort, including luxury operations, community and investor relations, real estate development, preservation, finance and acquisition. “Scott’s hands-on approach and strong connection within the communities he’s lived made him the perfect fit for Salamander Middleburg, and his ...
Challenges Faced by Hospitality Organizations in Overcoming Communication Silos
Jaime McMahon | April 11, 2024
By Jaime McMahon In the fast-paced environment of the global hospitality industry, various teams must work together to deliver exceptional customer service. When departments in hotels, restaurants, casinos, and similar organizations are aligned, they share information and address potential issues promptly, but when they work alone, customer satisfaction inevitably suffers. Unfortunately, instead of sharing information and collaborating freely with other teams in their hospitality organization, many teams store data behind closed walls, which can create communication silos. A recent PwC survey finds that 55% of organizations have teams w...
Waterparks Maintain Momentum in 2024 Amid Growth and New Opportunities
David J. Sangree | April 11, 2024
By David J. Sangree March 2024 – In 2023, waterpark owners and operators saw a more competitive market as attendance levels remained similar to 2022 while ticket pricing growth was more subdued. This occurred due to increased competition from a variety of additional attractions and entertainment venues in the post-pandemic economy. In 2023, 16 indoor waterpark openings and expansions added 480,000 square feet of indoor waterpark space while twelve new outdoor waterparks opened. New growth is forecasted for indoor and outdoor waterparks in 2024 as several large-scale projects will open that will alter the waterpark landscape. These projec...
Senate Votes to Overturn Job-Killing Joint-Employer Rule
AHLA | April 11, 2024
WASHINGTON (April 11, 2024) – American Hotel & Lodging Association Interim President & CEO Kevin Carey released the following statement today after the U.S. Senate passed a resolution to overturn the National Labor Relations Board’s (NLRB) destructive joint-employer rule. The House of Representatives passed the same resolution in January, and it now heads to the president’s desk for consideration. Additionally, following a lawsuit filed by AHLA and other business groups, the U.S. District Court for the Eastern District of Texas on March 8 blocked NLRB’s implementation of the rule. “Today’s bipartisan Senate vote i...
Hilton Mauritius Resort & Spa Completes Renovation
Hilton Hotels & Resorts | April 10, 2024
MCLEAN, Va. – April 2024 – Hilton Mauritius Resort & Spa recently completed an impressive renovation to provide an elevated hospitality experience for guests. Renowned for its breathtaking palm-fringed beaches, vibrant culture, and diverse landscapes, Mauritius offers a sanctuary for nature enthusiasts, adventure seekers, or beach lovers. Located on a magnificent long stretch of Flic-en-Flac beach, Hilton Mauritius Resort & Spa offers respite from the hustle and bustle of everyday life thanks to a new and refreshed guest experience. "For more than 22 years, our resort has continued to provide unmatched hospitality experien...
TFE Hotels Appoints Chris Kemlo as General Manager for The Calile Hotel in Brisbane
TFE Hotels | April 10, 2024
BRISBANE: TFE Hotels has appointed accomplished hotelier, Chris Kemlo, as General Manager of The Calile Hotel in Brisbane. Now in its fifth year, and off the back of being named Best Hotel in Oceania in The World’s 50 Best Hotels last year, The Calile Hotel remains committed to delivering the best possible hospitality experience for its discerning guests. With a career spanning more than 18 years in the industry, Chris’ reputation for delivering elevated customer service and driving business success will stand him in good stead to lead The Calile team. Having worked in Crown Resorts for 14 years, Chris says there weren’t many h...
Pendry Park City Welcomes Kevin Lee as New Executive Chef
Pendry Park City | April 10, 2024
PARK CITY, UTAH (April 10, 2024) – Pendry Hotels & Resorts is pleased to announce the recent appointment of Kevin Lee to the role of executive chef of Pendry Park City. Chef Lee’s refined culinary skill set will contribute greatly to a reinvigorated experience across all culinary concepts at the contemporary Park City Mountain resort. As executive chef of Pendry Park City, Lee will oversee menu development, ingredient sourcing, culinary education and development for the resort’s signature Japanese American steakhouse, KITA, as well as the resort’s two lounge concepts, Aprés Pendry and The Pool House. “Kevin has already ma...
Arlo Hotels Appoints Cordell Nelson as General Manager of Arlo Washington, D.C. Opening Fall 2024
Arlo Hotels | April 10, 2024
WASHINGTON, D.C. (April 10, 2024) – Arlo Hotels today announced the appointment of Cordell Nelson as general manager at the newest addition to the brand portfolio, Arlo Washington, D.C., which will open in Fall 2024. Previously general manager at Arlo SoHo, Nelson is going back to his roots in Washington, D.C. to help establish Arlo’s footprint in the nation’s capital. Nelson will oversee operational duties as the property gears up for its opening later this year. “We’re excited to be expanding the Arlo portfolio and offer a launch pad for locals, travelers and groups in the heart of the nation’s capital,” said Anoop Rustgi, m...
Six Nations, St. Patrick’s Day Drove Dublin Hotel Occupancy in March
CoStar Group | April 10, 2024
WASHINGTON – 10 April 2024 – Dublin’s hotel occupancy was helped by the Six Nations Men’s 2024 championship and St. Patrick’s Day festivities, according to March 2024 preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. March 2024 (year-over-year % change): Occupancy: 81.0% (+0.2%) Average daily rate (ADR): EUR164.04 (-5.5%) Revenue per available room (RevPAR): EUR132.81 (-5.3%) The market’s highest daily occupancy level was seen on Saturday, 16 March (98.6%)—the night of the final round of the Six Nations champi...
Eras Tour Led to March Records for Singapore Hotels
CoStar Group | April 10, 2024
WASHINGTON – 10 April 2024 – The host of six Taylor Swift concerts, Singapore’s hotel industry posted its highest March average daily rate (ADR) and revenue per available room (RevPAR) on record, according to preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. March 2024 (year-over-year % change): Occupancy: 79.1% (+5.1%) Average daily rate (ADR): SGD358.91 (+12.7%) Revenue per available room (RevPAR): SGD284.03 (+18.5%) Historically, Q1 and Q2 daily occupancy levels are lower post-Chinese New Year and prior to events pick...
Jeddah Room Rates Jumped During Formula One
CoStar Group | April 10, 2024
WASHINGTON – 10 April 2024 – Helped by the annual Saudi Arabian Grand Prix, Jeddah’s hotel industry reported performance growth across the metrics, according to March preliminary data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. March 2024 (year-over-year % change): Occupancy: 66.3% (+2.2%) Average daily rate (ADR): SAR929.94 (+3.2%) Revenue per available room (RevPAR): SAR616.63 (+5.5%) Jeddah hosted the 2024 Saudi Arabian Grand Prix between 7-9 March, which drove daily performance in the market. Occupancy was the highest on Wed...
Certares Acquires the 390-Room Hilton Boston Back Bay for $171 Million
Certares | April 10, 2024
Property acquired in joint venture with Belcourt Capital Partners BOSTON, April 10, 2024 -- Certares, a leading global investment firm focused exclusively on the travel and hospitality industries, today announced its twelfth hotel acquisition. The firm purchased the 390-room Hilton Boston Back Bay, inclusive of a 209-space parking garage, for $171 million. This acquisition was made in partnership with Belcourt Capital Partners ("Belcourt"). Together, Certares and Belcourt have plans to modernize the hotel's facilities through a comprehensive capital expenditure program to enhance the overall guest experience. Located in the heart of ...
Hotel Centro Sonoma Wine Country, Tapestry Collection by Hilton Opens in California
April 10, 2024
ROHNERT PARK, Calif., April 10, 2024 -- Hotel Centro Sonoma Wine Country, Tapestry Collection by Hilton opened today and is now bookable through all Hilton and Hilton Honors channels. Suitable for fun-loving celebrations, playful meetings, romantic weddings, retreats, and outdoor recreation, Hotel Centro Sonoma provides an ideal space to gather in California's wine country. Perfectly positioned in the heart of California's wine country, the four-story, 135-room hotel is well-positioned to offer families, couples, and group travelers alike a welcome escape with easy access to over 400 wineries, farmers's markets, restaurants, live ent...
The St. Joe Company and InterMountain Management Open Residence Inn by Marriott Panama City Beach Pier Park
the St. Joe Company | April 10, 2024
PANAMA CITY BEACH, Fla.--The St. Joe Company (NYSE: JOE) (“St. Joe”) and InterMountain Management, LLC (“InterMountain”) announce the opening of the 121-suite Residence Inn by Marriott Panama City Beach Pier Park (“Residence Inn”). The hotel is located at 15900 Panama City Beach Parkway, Panama City Beach, FL 32413 in the popular Pier Park® shopping and entertainment district. Managed by InterMountain, the pet-friendly hotel features 121 studio, one-bedroom and two-bedroom guest suites with full kitchens, equipped with a full-sized refrigerator, stovetop, microwave, dishwasher and coffee maker. Complimentary amenities include...
InnSpire Announces Global Rollout of Groundbreaking InnSpire.ONE AI Platform, Revolutionizing Hotel Operations
InnSpire | April 10, 2024
Hotel properties worldwide to embrace the power of artificial intelligence with the diverse capabilities of the InnSpire.ONE AI hotel ecosystem. Stockholm & Washington, D.C. – April 10, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, announces the global rollout of its transformative InnSpire.ONE AI platform, which is reshaping the landscape of luxury hotels worldwide. InnSpire.ONE AI represents a monumental leap forward in hotel operations, offering an integrated ecosystem that enhan...
Global Meetings Industry Day on April 11 Champions Value, Benefits of Business Events and Meetings
U.S. Travel Association | April 10, 2024
WASHINGTON – Under the banner theme of “Meetings Matter,” Global Meetings Industry Day is April 11, a day dedicated to championing the undeniable professional, personal and economic benefits of business meetings, trade shows, conferences and conventions. “In-person meetings and events are essential to the success of businesses and individuals across every industry,” said U.S. Travel Association President and CEO Geoff Freeman. “Global Meetings Industry Day is an opportunity to highlight how this critical sector fuels local economies, business profits, individual growth and the professional relationships that advance commo...
Streamlining Success: The Crucial Role of Hotel Finance System Integration in 2024
Jill Wilder | April 10, 2024
Leveraging seamless financial system integration is key to gaining a competitive edge in the market for hotel organizations and properties By Jill Wilder As the travel market continues to evolve, with occupancy levels exhibiting extraordinary growth in most major markets around the world, today’s hoteliers are facing an array of challenges in managing their operations efficiently. From guest experience enhancement to the digitization of financial and operational management, ensuring the seamless integration of disparate property systems has become paramount for success. Particularly within a hotel organization’s finance and accounting...
The Future of Luxury Experiences: Where Luxury Meets Hospitality
Dr. Matthias Fuchs | April 9, 2024
By Dr. Matthias Fuchs The luxury industry is undergoing a change. As a result, its products are reaching more and more people. In order to avoid losing exclusivity and uniqueness, many brands are now relying on ‘experiences’. These are enabling them to strengthen their relationships with their customers, offering them a unique experience without sacrificing status or reputation. The luxury industry is undergoing a phase of transformation. While in the past few used to buy luxury items, many more people are now spending their money on high-end brands. Evidence of this can be seen, for example, with the French fashion house Hermès. ...
Commonwealth Hotels Debuts Renovation of DoubleTree by Hilton Greensboro Airport
Commonwealth Hotels | April 9, 2024
COVINGTON, Ky., April 9, 2024-- Commonwealth Hotels, a Covington, Kentucky-based hotel management company, proudly announced that the DoubleTree Hilton opened its doors at the Greensboro Airport to show off its newly renovated hotel. Formally the Holiday Inn, the rebranding will serve as the newest addition to the Hilton family of brands, and the Hilton Honors loyalty program. The hotel is owned by SMP Greensboro LLC which is a part of the Scale My Portfolio group which partners with retail investors to buy Commercial real estate assets such as hotels and Apartment communities around the country. The 196-room property underwent a com...
