The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
St. Regis Hotels & Resorts Celebrates the Milestone Opening of Its 60th Property, the St. Regis on the Bund, Shanghai
THE ST. REGIS ON THE BUND, SHANGHAI | October 22, 2024
Today St. Regis Hotels & Resorts announced the highly anticipated opening of The St. Regis on the Bund, Shanghai. Unveiled as the brand’s 60th property globally and the second in Shanghai, the hotel marks a significant milestone that underscores the distinct legacy of one of the world’s most storied luxury brands. Owned by Pacific Eagle Real Estate, the hotel offers guests a fresh perspective on signature rituals, St. Regis Butler Service, and refined dining in one of Shanghai’s most historic areas. “The opening of The St. Regis on the Bund, Shanghai marks a pivotal moment in the brand’s expansion, as we celebrate the debut...
IHG: Q3 Trading Update to 30 September 2024
IHG Hotels & Resorts | October 22, 2024
Highlights Q3 global RevPAR +1.5%, with Americas +1.7%, EMEAA +4.9% and Greater China -10.3% Q3 global rooms revenue on a comparable hotels basis saw Groups demand +6%, Business +2% and Leisure broadly flat on same quarter last year YTD global RevPAR +2.4%, with Americas +1.8%, EMEAA +6.4% and Greater China -5.6% Average daily rate +1.7% and occupancy -0.1%pts in Q3, +1.9% and +0.4%pts respectively YTD Gross system size growth +5.9% YOY, +3.7% YTD; opened 17.5k rooms (98 hotels) in Q3, representing another quarter of sequential improvement and very significantly ahead of the 7.7k in the same period last year Net system s...
Going to Texas for The Hospitality Show? What You Need to Know Make the Most of Your Time
Mike Pavicich | October 22, 2024
By Mike Pavicich | Director, Global Sales | SalesAndCatering.com As we get ready for The Hospitality Show 2024, there's a lot of excitement about the sessions, keynotes, and social events that will be happening. It's going to be quite a great event. But you know what, for me as a people-person, the real magic often happens outside the sessions. Ever notice how the best insights come from chatting with interesting people? These folks might share stories that make you laugh, confirm your ideas, or even surprise you with new perspectives. Sessions usually get all the attention, but they can be a bit of a one-way conversation. You can alw...
Hotel Alpenrock Breckenridge, Curio Collection by Hilton To Debut in Colorado This Winter
Curio Collection by Hilton | October 22, 2024
BRECKENRIDGE, Colorado – October 22, 2024 – A new era of adventure arrives in Breckenridge as Hotel Alpenrock Breckenridge™, Curio Collection by Hilton™ is set to debut this winter. The 205-room hotel will elevate the mountain town’s lodging experience with modern elegance and alpine charm. Located along the base of Peak 9, steps from both the world-renowned slopes of the Breckenridge Ski Resort and the historic downtown, Hotel Alpenrock draws inspiration from the high-altitude surroundings including the rugged beauty of the Rocky Mountains. Hotel Alpenrock will offer captivating mountain modern gathering spaces, complemented by...
McNeill Hotel Company Celebrates Grand Opening of TownePlace Suites by Marriott Memphis Germantown
McNeill Hotel Company | October 22, 2024
Germantown, TN – October 22, 2024 – McNeill Hotel Company recently celebrated the Grand Opening Event of the TownePlace Suites by Marriott Memphis Germantown, a new addition to the Thornwood mixed-use development. The Germantown Chamber of Commerce hosted the Ribbon Cutting, which featured comments from developer Spence Ray of McNeill Commercial Real Estate to an audience that included corporate clients, investors, the local community and representatives of the Memphis Convention & Visitors Bureau and the City of Germantown. The festivities also included catering by The Overland, jazz musician Art Edmaiston and a tour for guests ...
Melissa Godinez Named Executive Chef at The Historic Biltmore Hotel Los Angeles
The Biltmore Hotel Los Angeles | October 22, 2024
LOS ANGELES, October 22, 2024 - The Biltmore Hotel Los Angeles is pleased to announce the appointment of Melissa Godinez as its new Executive Chef. Bringing over a decade of experience in hospitality, Godinez will oversee all food and beverage operations, including the hotel’s 70,000 square feet of banquet space and its renowned dining outlets. In her new role, Chef Godinez will focus on crafting new menus and driving innovative culinary experiences in both large-scale events and restaurant offerings. Her leadership and creativity will be key in elevating the dining experience at the Biltmore as it celebrates 101 years. “I’m honor...
Viceroy Snowmass Appoints Brian Harrier as Managing Director
Viceroy Snowmass | October 22, 2024
Snowmass, CO) - Viceroy Snowmass is pleased to announce the addition of Brian Harrier as Managing Director. Brian previously served as Director of Engineering and Director of Operations at Viceroy Snowmass from 2017 through 2021. Since then, Brian has been East West Hospitality’s General Manager of the Westin Riverfront Resort and Spa in Avon, CO – a large condominium hotel property, with many similarities to the Viceroy. Brian’s deep knowledge and relationships at the Viceroy, combined with his senior leadership experience at the Westin, makes him uniquely qualified to seamlessly and immediately take the helm at the Viceroy. Brian...
Faena New York Set to Debut Late Spring 2025
Faena | October 22, 2024
New York, NY – Faena is pleased to announce the upcoming opening of Faena New York, set for late Spring 2025. Recognized globally as a visionary placemaker and creative innovator, Faena will bring its singular approach to hospitality and cultural curation to New York City. Located at 500 West 18th Street, overlooking the High Line, the iconic building designed by the esteemed Bjarke Ingels Group provides the perfect canvas for Faena’s distinct vision. Faena New York marks two decades since Faena’s transformative debut in Buenos Aires and a decade since the game-changing launch of Faena Miami Beach. Each Faena property reflects the br...
John Keells Group Opens Cinnamon Life at City of Dreams Sri Lanka, South Asia’s Largest Entertainment Hub
Cinnamon Life at City of Dreams Sri Lanka | October 22, 2024
October 22, 2024, National: The John Keells Group open doors to Cinnamon Life at City of Dreams Sri Lanka, on 15th October 2024, bringing alive the vibrant city of Colombo. Developed at an investment of over USD 1.2 billion by the John Keells Group, this is the largest and most ambitious private investment in the country which will redefine Sri Lanka’s tourism landscape, catering to a diverse clientele creating South Asia’s most dynamic destination for business, leisure, and entertainment. Cinnamon Life is more than a resort, it is the epicentre of a new lifestyle movement, where modernity, elegance and culture converge in perfect h...
AAHOA Opposes Los Angeles City Council’s Proposed Minimum Wage Increase for Hotel Workers
AAHOA | October 22, 2024
LOS ANGELES, CA, OCTOBER 22, 2024 — AAHOA (Asian American Hotel Owners Association), representing 1,165 hotel owners in the Greater Los Angeles Area, voiced strong opposition to the Los Angeles City Council's proposed minimum wage increase for hotel workers, which would raise wages to $30 per hour, along with an additional $8 per hour for healthcare. AAHOA maintains that a recent economic impact study supporting this measure is fundamentally flawed, inaccurately concluding that the hotel industry can absorb such a drastic increase. AAHOA Members have testified multiple times before the Council, including last week when a delega...
Stella Blythe Receives 2024 Rising Star Award Asia Pacific
ISHC | October 22, 2024
Singapore (22 October 2024): The International Society of Hospitality Consultants (ISHC), in partnership with the Hotel Investment Conference Asia Pacific (HICAP) awarded Stella Blythe, Director, Hotels and Hospitality, Asia at CBRE, with the Rising Star Award Asia Pacific during the HICAP event on 17 October 2024. With over a decade of experience, Stella has a proven track record in hospitality and real estate, spanning transactions, capital markets, valuation and consultancy. Her deep market knowledge has enabled her to advise on high-profile deals, including the sale of a 300-key Singapore hotel and a 120-villa Maldivian resort in 2023. ...
Hospitality Companies Pledge More Than 100,000 Hours of Work for Overlooked Populations
The American Hotel & Lodging Association | October 22, 2024
WASHINGTON (Oct. 22, 2024) – The American Hotel & Lodging Association (AHLA), the largest hotel association in the United States, and Procure Impact, a first-of-its kind B2B marketplace for products that support overlooked communities, today announced a major milestone in the implementation of their Dignity of Work Pledge. Twenty-three hospitality companies have pledged over $7.4 million in purchases to reach the Dignity of Work Pledge goal of 100,000 hours of paid employment for people who face barriers to work. By choosing to source responsibly through Procure Impact, the companies will provide millions in revenue for businesses ...
BirchStreet Appoints Phil Beck as GM, BirchStreet Pay
BirchStreet | October 22, 2024
LAS VEGAS – October 22, 2024 – BirchStreet Systems, a leading global SaaS provider and network for Hospitality procure-to-pay (P2P) and F&B services, today announced the appointment of Phil Beck as EVP & General Manager of its BirchStreet Pay business. Designed for the unique needs of the hospitality industry, the BirchStreet Pay solution helps customers streamline payment processes with increased visibility and enhanced spend control. As the latest addition to its executive leadership team, the appointment of Beck to drive the overall vision and strategy and enhance Pay product and technology is intended to further position Bir...
Ultimate All-In-One Solution Coming to ‘The Hospitality Show’ From Silverware
Silverware | October 22, 2024
Operating as a single platform, Silverware will spotlight a unique integration to Maestro PMS (plus embedded payments) that goes beyond a simple interface and unifies the guest journey across operations; Visit them in San Antonio Oct. 28-30 in Booth #1559 Markham, Ontario, October 22, 2024 — Next week Silverware POS will showcase unique industry integration with Maestro PMS that unifies the guest booking experience and stay journey across all operations. At The Hospitality Show, to be held October 28 to 30 at the Henry B. Gonzalez Convention Center, a sophisticated All-In-One solution that synchronizes both systems on a shared dat...
Maestro PMS All-In-One and Option of Best-of-Breed Technology On Display at Hospitality Show
Maestro | October 22, 2024
Why property management systems with options in all-in-one or best of breed with powerful integrations are so attractive to hoteliers today and how independent operators are leveraging the partnerships they need to remain successful; Visit Maestro PMS and integration partner Silverware POS in San Antonio Oct. 28-30 in Booth #1559 MARKHAM, Ontario, Oct. 22, 2024 — Maestro PMS, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, continues to provide independent hoteliers with the most effective all-in-one PMS and hundreds of industry-leading technology integrations. Evidence of this...
Global Travel and Tourism Deal Activity Down by 11% YoY During Q1-Q3 2024, Finds GlobalData
GlobalData | October 21, 2024
A total of 519 deals (comprising mergers and acquisitions (M&A), private equity, and venture financing deals) were announced in the travel and tourism sector globally during January to September (Q1-Q3) 2024, which was a year-on-year (YoY) decline of 11% over 583 deals announced during the same period in the previous year, according to GlobalData, a leading data and analytics company. An analysis of GlobalData’s Deals Database also revealed that the volume of M&A deals decreased by 6.8% during Q1-Q3 2024 compared to the same period in 2023, while the number of venture financing deals was down by 25.2% YoY. Meanwhile, private...
Thousands Protest in Spain’s Canary Islands Against Overtourism
October 21, 2024
By Borja Suarez GRAN CANARIA, Spain (Reuters) - Thousands of people protested in holiday resorts in Spain's Canary Islands on Sunday against overtourism which they say prices local people out of the housing market. Under the slogan Canary Islands has a limit, residents demonstrated simultaneously in Gran Canaria, Tenerife, La Palma, Fuerteventura, Lanzarote and El Hierro and called for a change in the tourism model for the islands. In the Playa de las Americas in Tenerife, protesters appeared on the beach while tourists were sunbathing and chanted "This beach is ours." Activists claimed the arrival of millions of visitors every ye...
Q3 2024 Major U.S. Hotel Sales Survey
Daniel Lesser | October 21, 2024
By Daniel H. Lesser 2024 has been a turbulent year thus far as we have witnessed dramatic national and global events that may very well alter the course of history. During this past quarter alone: • Two assassination attempts were made on a former U.S. President who is a major party candidate once again in the upcoming election. • One month prior to this year’s Democratic National Convention, U.S. President Joe Biden, having earned sufficient delegates to be the party nominee, withdrew his candidacy and was replaced by the current Vice President Kamala Harris. • Nearly one year after the horrific events of October 7, 2023,...
U.S. Election Impact on Global Travel and Hotel Performance
CoStar Group | October 21, 2024
Analysis by Kelsey Fenerty American outbound travel was much stronger than anticipated across European markets this year, in part due to mega events such as the Summer Olympics and Taylor Swift’s Eras Tour. With the summer months past us, conversations are now swirling around how the U.S. presidential election will impact tourism outside of North America. Less international travel is standard this time of year There will be fewer Americans abroad this autumn and winter, which is entirely normal. U.S. schools resumed between mid-August to early-September with corporate conference season following swiftly thereafter. The U.S. h...
U.S. Hotel Performance for September 2024
CoStar Group | October 21, 2024
WASHINGTON – 21 October 2024 – The U.S. hotel industry reported mixed performance results from the previous month, according to September 2024 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. September 2024 (percentage change from September 2023): Occupancy: 64.6% (-2.5%) Average daily rate (ADR): US$162.63 (+1.2%) Revenue per available room (RevPAR): US$105.04 (-1.3%) Among the Top 25 Markets, New York City experienced the highest occupancy level (-0.8% to 87.0%), driven by the United Nations General Assembly, Fashion Week, and the...
Hotel Assets: The Dark Horse in Real Estate Investing
Dancong 'Dannie' Li | October 21, 2024
By Dancong 'Dannie' Li , Jingjianxiong 'Charlie' Shi , Monique Rosszell Introduction Once considered the 'underdog' in the world of real estate investing, the hotel sector has experienced a remarkable resurgence over the past decade, with a particularly significant upturn since 2021, driven by the surge of pent-up demand resulting from the pandemic. Hotels were often perceived as risky investments due to their seasonality and reliance on short-term leases (i.e., daily rentals). In comparison, the multifamily and office sectors have often been considered safer real estate investments due to the stability of rental income, their resilien...
IHG ANA Hotels Group Japan Appoints Kiyohito Iinuma as New Chief Operating Officer
IHG Hotels & Resorts | October 21, 2024
21 October 2024 – Tokyo, Japan: IHG ANA Hotels Group Japan (IHG) is pleased to announce the appointment of Kiyohito Iinuma as its new Chief Operating Officer (COO) for Japan. In addition to his current position as Director of Operations, Japan, Kiyohito will now also serve as the ANA appointee to the joint venture and as a Director of IHG ANA Hotels Holdings Co., Ltd. Abhijay Sandilya, CEO, IHG ANA Hotels Group Japan and Managing Director, IHG Hotels & Resorts Japan & Micronesia, said: “We are thrilled to see Iinuma-san take on this critical role. His extensive experience and proven track record make him the ideal candidate...
IHG Hotels & Resorts Accelerates Garner Expansion With Four Additional Signings Across Europe
IHG Hotels & Resorts | October 21, 2024
21 October 2024 (London, UK) – IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announces the signing of four new Garner properties, extending the brand’s presence across the UK and Europe. Launched in August 2023, Garner occupies the midscale conversion space, offering owners flexibility and strong returns, and guests a high quality, distinct experience at a price that’s hard to find. With a clear focus on ease and simplicity, the brand has seen rapid global growth, with 76 properties signed in the first half of 2024 alone, with 58 of those coming to IHG’s Europe market. Interest in conversio...
Marriott International and MGM Resorts International Partner to Convert Iconic Las Vegas Strip Property to W Hotels Brand
Marriott International, Inc. | October 21, 2024
Marriott International, Inc. and MGM Resorts International announced plans to convert an iconic property on the Las Vegas Strip to the W Hotels brand within the Marriott Bonvoy® portfolio, continuing the brand’s storied evolution. Anticipated to complete its conversion later this year, W Las Vegas marks the latest step in the companies’ long-term strategic licensing agreement announced in July 2023. “Our relationship with Marriott has far exceeded our expectations, demonstrating the power of its brand portfolio and the strength of their distribution channels,” said Steve Zanella, President of MGM Resorts Operations. “W Las Veg...
