The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
LBA Hospitality Selected as Exclusive Management Company for BPR Properties
LBA Hospitality | April 9, 2024
A significant milestone built on a successful history in hotel management collaboration. DOTHAN, Ala., April 9, 2024-- LBA Hospitality, a leading hotel management firm, has been selected by BPR Properties to assume full management responsibilities for their complete portfolio of hotels. This collaboration signifies a significant milestone in the successful partnership between BPR Properties and LBA Hospitality, further strengthening the relationship between the two companies. BPR Properties, having previously developed and self-managed their hotels, has maintained a longstanding and collaborative relationship with LBA Hospitality over ...
Loews Hotels & Co Names Dan Flannery Chief Operating Officer
Loews Hotels & Co | April 9, 2024
NEW YORK (April 9, 2024) – New York based owner and branded operator, Loews Hotels & Co, has named Dan Flannery Chief Operating Officer (COO.) Flannery will draw on more than four decades of hospitality industry experience to lead all aspects of Operations for the 25-hotel company. As COO, he is responsible for developing and implementing strategies to enhance operational efficiency, improve guest experiences and drive overall business growth. Flannery’s focus is rooted in delivering exceptional service, optimizing business unit profitability, along with ensuring seamless alignment and execution of strategic imperatives across the o...
Palmetto Marriott Resort & Spa Set to Open on Florida’s West Coast
Palmetto Marriott Resort & Spa | April 9, 2024
Florida’s Newest Premier Gulf Coast Resort Set to Open in May 2024 PALMETTO, Fla., April 9, 2024 – Marriott Hotels, the signature flag of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, is proud to announce the opening of Palmetto Marriott Resort & Spa slated for May 2024. Situated on Florida’s picturesque west coast, the eight-story property will serve as an oasis for business and leisure guests, offering a tapestry of immersive coastal experiences and unparalleled amenities. "We are thrilled to welcome guests to Palmetto Marriott Resort & Spa, where elegance meets relaxation in one of Florida's most ...
Travel Uptick: Three-Quarters of Americans Plan to Take a Trip in the Next Year
MMGY Global | April 9, 2024
Positive travel sentiment increases despite cost pressures according to MMGY Global survey The travel industry continues to boom, with a significant increase in travel intentions among U.S. adults in 2024 according to new research from MMGY Travel Intelligence. In the latest edition of the firm’s Portrait of American Travelers® study, three-quarters of Americans (76%) report they plan to take a vacation in the next 12 months, a notable increase from 70% observed this time last year. Furthermore, nearly two-thirds (64%) of these travelers plan to take a trip in the next six months – a significant boost from 58% reported in October 202...
Executive Residency by Best Western Philadelphia-Willow Grove Now Open in Pennsylvania
BWH Hotels | April 9, 2024
Horsham, Pennsylvania (April 9, 2024) – Best Western® Hotels & Resorts announces the opening of the Executive Residency by Best Western Philadelphia-Willow Grove, located at 250 Business Center Drive in Horsham, Pennsylvania. The all-suite hotel features a combination of one-bedroom suites and junior suites, all with full kitchens. The Executive Residency by Best Western Philadelphia-Willow Grove has begun a renovation, starting with guest bathrooms that now have a more modern design, featuring rainfall and handheld showerheads. Once the full renovation is complete, guests can look forward to guestrooms featuring a sleek, contem...
Marina Bay Sands’ Multibillion-Dollar Expansion Enters Final Phase of Design Enhancements
Marina Bay Sands Pte Ltd | April 9, 2024
Marina Bay Sands has announced design and program enhancements to its expansion project. Full-scale construction of the project, subject to planning approval, is anticipated to begin by July 2025 with targeted completion by July 2029. The expansion is designed by Safdie Architects, led by Moshe Safdie, who were the architects of the existing property. It will include a luxury hotel tower with a sky roof, a 15,000-seat entertainment arena and additional premium MICE (meetings, incentives, conferences & exhibitions) space, as well as new food and beverage and nightlife offerings. The state-of-the-art arena is designed to be the leadin...
Kona Kai San Diego Appoints Ethan Brown as New Executive Chef
Kona Kai San Diego | April 9, 2024
Executive Chef Ethan Brown Brings Personal Ties and Decades of Skill to the Culinary Program SAN DIEGO (April 9, 2024) – Kona Kai San Diego, a world-class Noble House Hotels & Resorts property defined and inspired by its island location, distinction and soul, today celebrates the appointment of Ethan Brown as its new executive chef. A culinary veteran bringing nearly two decades of passion and expertise to his role, Brown oversees the kitchen at the property’s signature dining experience, Vessel Restaurant + Bar, in addition to meetings, weddings, events and in-room dining. “The culinary program at Kona Kai San Diego plays a ke...
Fontana Village Unveils First Phase of Property-Wide Restoration
FONTANA VILLAGE RESORT & MARINA | April 9, 2024
Historic Resort Debuts Reimagined Main Lodge, Lodge Guestrooms and Cabins on April 1, Announces Plans for Additional Enhancements Throughout Property Under New Managing Partners FONTANA DAM, NC (April 9, 2024) – Fontana Village Resort & Marina is thrilled to reveal the first phase of a property-wide restoration plan that includes floor-to-ceiling transformations of The Main Lodge, lodge guestrooms and cabins, operational enhancements to the Fontana Village Marina and the Fontana General Store, improved digital infrastructure, modernized recreational amenities, and a refurbished riverside campground. The renovation, led by managing part...
Company Culture Earns Hospitality America USA Today ‘Top Workplaces 2024’ Award
Hospitality America | April 9, 2024
Third-party hotel management company is recognized for fostering a workplace culture where team members feel valued, supported, and empowered GREENVILLE, S.C. – April 9, 2024 – What earns a hotel company the best-place-to-work designation? For employees of Hospitality America, it is “culture and coworkers,” “flexible scheduling,” and “respect, understanding and value given to my work” that enabled the third-party hotel management company to win the coveted “Top Workplaces 2024” award, co-sponsored by USA Today and Energage™. The Top Workplaces USA awards recognize midsize and large organizations with operations in mu...
Christina Fry Joins Andaz West Hollywood as General Manager
Andaz West Hollywood | April 9, 2024
Christina Fry Joins the Team at the Legendary West Hollywood Hotel WEST HOLLYWOOD, CA., (April 9, 2024) – Andaz West Hollywood, the iconic hotel located on the legendary Sunset Strip, is proud to announce the appointment of Christina Fry as the hotel’s new General Manager. Fry will oversee the day-to-day operations of the Hyatt brand hotel, known for its rich history as the first hotel on the Sunset Strip and its famous rock n’ roll guests, spearheading staff management and guest experiences. “I am thrilled to join the dynamic team at Andaz West Hollywood as I embark on the next step in my career,” said Fry. “Andaz West Hol...
Analyzing Today’s Hotel Revenue Trends: A Snapshot of the Industry
Nasir Zahir | April 9, 2024
By Nasir Zahir In the ever-evolving landscape of hotel business, understanding the latest revenue trends is crucial for hoteliers aiming to optimize their operations and drive profitability. As of today, the hotel industry continues to navigate a complex web of challenges and opportunities, with revenue figures reflecting the dynamic nature of the market. Despite persistent uncertainties stemming from global events and economic fluctuations, many hotels are witnessing a gradual recovery in revenue compared to previous years. The easing of travel restrictions in various regions, coupled with increasing consumer confidence, has contribute...
4 Tips to Attract & Retain Gen Z Employees
Mark Lewis-Brown | April 9, 2024
By Mark Lewis-Brown The hospitality industry is no stranger to evolution, and after surviving the chaos of the COVID pandemic and the aftermath, hoteliers are much more adept at pivoting as new trends and developments push the hospitality industry in new directions. 2024 has already ushered in a great deal of change, as consumer booking trends change and many of the top global economies experience contractions, but as always, there will be many other shifts that will impact the hospitality industry over the coming years; one of the most significant changes that we are currently experiencing comes with the entry of Gen Z into the workforce, w...
AHLA Welcomes New AAHOA Board Members, Officers
AHLA | April 9, 2024
WASHINGTON (April 9, 2024) – American Hotel & Lodging Association (AHLA) Interim President & CEO Kevin Carey released the following statement today after the Asian American Hotel Owners Association (AAHOA) finalized its new roster of board members and officers. “Congratulations to AAHOA on its 35th anniversary and to its new board and officer team on a successful convention and leadership elections,” said AHLA Interim President & CEO Kevin Carey. “This dedicated group of leaders will play a vital role in driving innovation and future growth while advancing the economic success story of the AAHOA community and a...
Hoteliers To Gather in Toronto for Maestro PMS’s Sold Out ‘Accelerate 2024 Users Conference’; Game-Changing Tech to Be Showcased
Maestro PMS | April 9, 2024
Invitation-only event will feature expansion to sought after all-in-one solutions by this popular PMS provider; NEW Maestro Embedded Payments Solution and NEW Client Reference Incentive Program to be introduced among other new features Markham, Ontario, April 9, 2024 — Next week users of the widely popular Maestro PMS platform, a Web Browser based cloud and on-premises all-in-one property-management system, will gather at the King Edward Hotel in Toronto for the SOLD OUT “Accelerate 2024” users conference. The four-day event, to be held April 15 to 18, will enable attendees to exchange ideas, build alliances, and leverage innovative ...
Analysis: Hotels Projected to Pay Record Taxes and Wages in 2024
AHLA | April 8, 2024
Click here for state-by-state hotel tax revenue projections Click here for state-by-state hotel wages and salary projections Click here for state-by-state hotel guest spending projections Click here for state-by-state hotel employment projections WASHINGTON (April 8, 2024) – America’s hotels are projected to generate record levels of federal, state, and local tax revenue this year while paying employees historic totals of wages, salaries, and other compensation, according to state-by-state projections released today by the American Hotel & Lodging Association. The data show hotels are projected to generate a total of nea...
Downtown Grand Hotel & Casino Appoints Eddie Perales as Director of Food & Beverage
Downtown Grand Hotel & Casino | April 8, 2024
LAS VEGAS (April 8, 2024) – Downtown Grand Hotel & Casino, an iconic destination in the heart of Downtown Las Vegas, announced today the appointment of Eddie Perales as Director of Food & Beverage. With an illustrious career spanning over three decades in the hospitality and culinary industry, Perales brings a stellar reputation and an innovative spirit to the role. In his new role, Perales is charged with overseeing the food and beverage offerings property wide, including the legendary Triple George Grill. Perales joins the property from OYO Hotel and Casino Las Vegas where he was responsible for the leadership of the food, ca...
Trinity Investments and Partners Group Acquire The Scottsdale Plaza Resort & Villas
Trinity Investments | April 8, 2024
37.4-acre resort in Paradise Valley includes 404 hotel rooms and suites PARADISE VALLEY, Ariz.--A joint venture between Partners Group, a leading global private markets firm, acting on behalf of its clients, and funds managed by Trinity Investments (“Trinity”), announced today the acquisition of The Scottsdale Plaza Resort & Villas (the “Resort”), located in Paradise Valley, Arizona. The Scottsdale Plaza Resort & Villas features 404 rooms spread across the central hotel and surrounding villa suites, as well as 50,000 square feet of meeting space. The transaction also includes the potential for expansion with entitlements...
Unlocking Organizational Potential With Human-Centered Leadership
EHL | April 8, 2024
Human-centered leadership is an emerging and influential leadership style that puts people first within an organization. It emphasizes deeply understanding employees' needs, actively supporting their professional growth and fulfilment, and co-creating an engaging, psychologically safe, and inclusive work environment. Human-centric leaders act with authenticity, communicate their vision in a compelling and collaborative way, encourage teamwork and new ideas, and foster a culture of trust and innovation. This article will explore the multitude of benefits that human-centered leadership offers organizations, provide strategies and best practi...
The Dynamic Demand Base Powering the Knoxville Lodging Market
Marc Greeley | April 8, 2024
By Marc Greeley Knoxville’s prime location, unique blend of attractions, academic institutions, and natural beauty has always made it a popular destination for tourists and business travelers. The city’s proximity to the Great Smoky Mountains National Park has benefited the market and region, as this is the most visited national park by a significant margin. Historically, the market mirrored many college towns, with a sturdy base of corporate demand fueled by businesses associated with and benefiting from the University of Tennessee, Knoxville. But over the last several years, growth at the university, the city’s location as a con...
Hyatt’s Inclusive Collection Expands in Mexico With Opening of Dreams Estrella del Mar Mazatlán Golf & Spa Resort
Hyatt Hotels Corporation | April 8, 2024
The 358 suite, family-friendly, all-inclusive resort marks the first Hyatt branded property to open in the picturesque colonial town of Mazatlán CHICAGO (April 8, 2024) – Hyatt Hotels Corporation (NYSE: H) today announced the opening of the family-friendly, all-inclusive, Dreams Estrella del Mar Mazatlán Golf & Spa Resort. The opening of the luxury all-suite resort marks the first Hyatt hotel in the seaside destination of Mazatlán in Mexico, supporting Hyatt’s strategic brand expansion plans to provide more distinctive destination options for guests and members seeking unique experiences in trending cities and towns that tou...
Anglo American Hotel Florence, Curio Collection by Hilton Opens in the Heart of the Tuscan Capital
Hilton | April 8, 2024
With design inspired by artistic movements of the early 1900s, Curio Collection by Hilton makes its debut in Florence FLORENCE, Italy and McLEAN, Va. – Hilton (NYSE: HLT) has opened Anglo American Hotel Florence, Curio Collection by Hilton, joining 36 trading hotels under Hilton brands in Italy. With 118 rooms and suites and a sun-drenched interior courtyard, this hotel is the latest addition to Hilton’s rapidly growing Curio Collection by Hilton portfolio. “Tuscany’s natural beauty and unique culture has drawn visitors from all over the world for decades,” said Simon Vincent, executive vice president & president, Europe,...
Fairfield Makes European Debut With Opening of Fairfield by Marriott Copenhagen Nordhavn
Fairfield by Marriott | April 8, 2024
Fairfield by Marriott expands its global footprint with the opening of Fairfield by Marriott Copenhagen Nordhavn, marking its first hotel opening within Europe Fairfield by Marriott, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary hotel brands, announces its debut in Europe with the opening of Fairfield by Marriott Copenhagen Nordhavn. Situated in Copenhagen’s vibrant North Harbour district, the opening marks a momentous milestone for the trusted brand and its continued global growth. Fairfield by Marriott is the second largest brand within Marriott Bonvoy’s global portfolio with a footprint of over 1,290 open hote...
Liss Ard Estate in Ireland Welcomes Nick van Duijn as General Manager
Liss Ard Estate | April 8, 2024
CORK, Ireland (April 8th, 2024) — Liss Ard Estate, the elegant, Georgian-style mansion situated on 163 acres in the verdant West Cork region, today announced the appointment of Nick van Duijn as its new General Manager. Bringing over 20 years of experience from working at hotels and resorts across the globe, van Duijn is responsible for the day-to-day operations at the exquisite Relais & Châteaux designated property, including its 26 rooms, award-winning restaurant, and lakeside wellness centre. "We are excited to welcome international hotelier Nick van Duijn to Liss Ard Estate as General Manager,” said Colin Best, Owner of Liss...
Chris Franzen Appointed New Managing Director of The Bürgenstock Resort Lake Lucerne
The Bürgenstock Collection | April 8, 2024
Obbürgen, Switzerland (April 8, 2024) - Chris Franzen, an experienced international hotelier, has been appointed as the new Managing Director of the Bürgenstock Resort Lake Lucerne, Switzerland, starting on 1st April 2024. Stepping into this new role, he succeeds the current Acting General Manager, Thomas Goval. After six years of successful leadership and notable contributions to elevating the resort’s profile, Thomas Goval is now expanding his career internationally within the same ownership company, Katara Hospitality, joining the iconic Raffles Singapore as Hotel Manager. Originally from Zermatt, Switzerland, ...
