The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
How To Manage Cultural Diversity in Hospitality – A Quick Guide
EHL | March 25, 2024
Globalization, increasing freedom of movement between countries, and the growing interdependence of national economies have boosted cultural diversity in many industries. Nowhere is this paradigm shift more evident than in hospitality. How to manage cultural diversity effectively in hospitality is crucial in light of these changes. The hospitality industry is a unique melting pot of cultural diversity, both in terms of the workforce and its customers, with people from all over the world coming together. But while diversity brings great opportunities and is something to celebrate, it also creates significant challenges. Hospitality staff...
Hunter Conference 2024 Takeaways
Josh Williams | March 25, 2024
By Josh Williams, Courtney Vris, Eric Guerrero The Atlanta Marriott Marquis was bustling this week with another successful Hunter Hotel Investment Conference. Kudos to the Hunter and Marriott teams for executing an extraordinary event! Some key takeaways from the HVS brokerage and consulting staff members who attended the conference are summarized as follows: There is still a material gap on bid/ask in brokered deals, but buyers are nevertheless active and looking increasingly toward deals outside of the top 25 MSAs, which may produce better yields. Fewer listings in general were launched at Hunter than at ALIS. Several buyers men...
Novotel Unveils Its New Flagship Hotel at Hamburg Central Station
Novotel | March 25, 2024
Accor, a world leading hospitality group, is adding to its presence in Germany with the opening of Novotel Hamburg Central Station. Set to open its doors to guests on 25th March 2024, the hotel features 227 rooms and suites, with a prime location next to the city’s main railway station and shopping street of Mönckebergstrasse. Strategically positioned for city explorers, families and business travellers alike, the hotel capitalises on its central location and excellent transportation links. The hotel’s public area features an open space concept, comprising the lobby, co-working spaces, relaxation zones, the MYSA Bar & Lounge, and ...
ROOST Apartment Hotel Brand Expands With Latest Opening of ROOST Kelly Drive in Philadelphia
ROOST Apartment Hotel | March 25, 2024
Method Co. welcomes newest location of popular extended-stay hotel concept, featuring 33 fully-furnished accommodations along with luxury guest amenities, including outdoor pool & lounge, state-of-the-art fitness center, and forthcoming cafe PHILADELPHIA, PA – March 25, 2024 – Method Co., the nationally-acclaimed real estate management, development and design company rooted in hospitality, in partnership with Cimbra Partners, announced today the opening of ROOST Kelly Drive at The Driftway. Part of Method Co.’s ROOST Apartment Hotel brand, the leading high-design extended-stay concept known for bridging the boutique hotel experienc...
Asher Adams, Salt Lake City’s First Autograph Collection Hotel, Appoints Leadership Ahead of Fall 2024 Opening
THE ATHENS GROUP | March 25, 2024
Ahead of Opening in the Fall of 2024, this Announcement Further Highlights the Partnership Between The Athens Group, Hatteras Sky and Pivot SALT LAKE CITY, UT – MARCH 25, 2024 – Asher Adams, the first Autograph Collection hotel in downtown Salt Lake City that is under construction by The Athens Group with its partner, Hatteras Sky, has named its leadership team ahead of the opening in the fall of 2024. Pivot, the lifestyle operating vertical of Davidson Hospitality Group, the manager and operator of the hotel, has appointed: - Niels Vuijsters, as the General Manager for Asher Adams. Niels brings over a decade of ...
Marriott International Debuts in Papua New Guinea With the Opening of Marriott Executive Apartments Port Moresby
Marriott Executive Apartments | March 25, 2024
Designed for long stays, the brand’s debut in the Australia, New Zealand and Pacific Region, will offer a home away from home for international business travellers Marriott Executive Apartments, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary hotel brands, today announced it’s debut in the Australia, New Zealand and Pacific Region with the opening of Marriott Executive Apartments Port Moresby. The waterside property in the heart of Port Moresby, Marriott International’s first in Papua New Guinea, is set within the mixed-use development of ‘Harbourside South’ and offers Marriott Executive Apartments’ signatur...
InterContinental San Antonio Riverwalk Set for Summer 2024 Opening With General Manager Stefan Gruvberger at the Helm
IHG | March 25, 2024
SAN ANTONIO, TX (March 2024) – Today, InterContinental Hotels & Resorts, part of IHG Hotels & Resorts’ luxury & lifestyle portfolio, announces the Summer 2024 opening of InterContinental San Antonio Riverwalk. The 21-story property, boasting incredible views, features 390 rooms with 20 suites, 18,000-sqft of meeting space, a Club InterContinental lounge, and four unique restaurant and bar concepts. Located in the bustling downtown Riverwalk neighborhood – and less than a mile from the Henry B. Gonzalez Convention Center – the InterContinental San Antonio Riverwalk will offer direct access to the landmark pedestrian ...
Hristiyana Ralinova and Richard J. Fischer Appointed to Canopy by Hilton Sioux Falls Downtown’s Executive Team
Canopy by Hilton | March 25, 2024
General manager and director of sales and marketing have been named at the 216-room lifestyle hotel, expected to open October 2024 SIOUX FALLS, S.D. – (March 25, 2024) – Canopy by Hilton Sioux Falls Downtown today announced Hristiyana Ralinova has been appointed general manager and Richard J. Fischer has been named director of sales and marketing of the 216-room lifestyle property, expected to debut in October later this year. General Manager Hristiyana Ralinova A native of Bulgaria, Ralinova is a hospitality veteran with nearly 20 years of experience, having spent her entire career with Hilton, where she began as a front desk age...
Thompson Zihuatanejo Appoints Omar Barquera as New Executive Chef
Thompson Zihuatanejo | March 25, 2024
Mexican Resort to Elevate Food and Beverage Program with Addition of Seasoned Culinary Expert ZIHUATANEJO, Mexico – March 25, 2024 – Thompson Zihuatanejo, a beach resort by Hyatt located on the idyllic La Playa Ropa, announces the appointment of Chef Omar Barquera as the new Executive Chef. With an illustrious culinary career spanning over two decades, Chef Barquera brings a wealth of expertise and passion for Mexican cuisine to elevate the dining experience at Thompson Zihuatanejo. In his role, Barquera will share his talent and experience as both a chef and leader to further enhance the food and beverage offerings throughout the reso...
Waldorf Astoria Los Cabos Pedregal Appoints Peter Falke as Director of Sales and Marketing
Waldorf Astoria Los Cabos Pedregal | March 21, 2024
LOS CABOS, MX (March 21, 2024) – Waldorf Astoria Los Cabos Pedregal is proud to announce the appointment of Peter Falke as Director of Sales and Marketing for the award-winning resort. In this role, Falke will oversee all sales, marketing, and public relations efforts for the hotel, a leading property in Waldorf Astoria’s impressive portfolio. An exclusive haven situated on Cabo San Lucas’ most coveted parcel of land, the resort boasts 112 rooms, each with its own private plunge pool. The hotel also offers an award-winning Waldorf Astoria Spa, acclaimed food and beverage experiences, and a variety of authentic destination-inspired exc...
Best Western Schaumburg – O’Hare NW Is Now Open in Illinois
BWH Hotels | March 21, 2024
Schaumburg, Illinois (March 21, 2024) – Best Western® Hotels & Resorts announces the opening of the Best Western Schaumburg - O’Hare NW, located at 1730 E Higgins Road in Schaumburg, Illinois. The hotel is owned by Rajanikant Patel and features 120 guestrooms. The property recently underwent a $2 million renovation, a project that was overseen by general contractor Sahil Patel through SP Construction, and now provides guests with refreshed amenities and accommodations, featuring a modern and contemporary design with shades of blue, white and gray found throughout guestrooms and public spaces. Guestrooms come equipped with new fu...
DoubleTree Beach Resort by Hilton Completes Extensive Renovation in North Redington Beach
OTO Development | March 21, 2024
SPARTANBURG, SOUTH CAROLINA and NORTH REDINGTON BEACH, FLORIDA (Wednesday, March 21, 2024) — DoubleTree Beach Resort by Hilton has completed an extensive renovation project in North Redington Beach, Florida. “We’re kicking off the season with a fresh new look,” says General Manager Mike Hook. “This is a great time to visit our property. Guests will love the beach-elegant vibe, the resort amenities and, as ever, our ideal position just 150 feet from the Gulf of Mexico.” Nestled on Central Florida’s west coast, DoubleTree Beach Resort Tampa Bay-North Redington Beach underwent a floor-to-ceiling upfit that delivered radiant h...
Canada Hotel Room Rates Driven by Groups in February
CoStar Group | March 21, 2024
WASHINGTON – 21 March 2024 – Canada’s hotel industry reported a third consecutive month of occupancy declines but continued growth in average daily rate (ADR), according to CoStar’s February 2024 data. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. February 2024 (percentage change from 2023): Occupancy: 58.0% (-1.6%) Average daily rate (ADR): CAD181.55 (+3.8%) Revenue per available room (RevPAR): CAD105.37 (+2.2%) Group ADR growth (+7.9%) was the strongest among the segments. “Both transient and group occupancy declined, down 2.4% and 1.2%, ...
HSMAI Announces New Commercial Strategy Conference
HSMAI | March 21, 2024
FOR IMMEDIATE RELEASE: McLean, VA (March 21, 2024) – The Hospitality Sales and Marketing Association International’s (HSMAI) Commercial Strategy Conference — the evolution of HSMAI’s Marketing Strategy Conference and HSMAI ROC — will take place in Charlotte, North Carolina from June 25-26, 2024 at the Charlotte Convention Center. The two-day HSMAI Commercial Strategy Conference will have a combined focus on all commercial disciplines, enhancing the experience and content for commercial leaders, including those with distribution and sales responsibilities along with marketers and revenue managers. Each day will feature the latest e...
U.S. Hotel Results for Week Ending 16 March
CoStar Group | March 21, 2024
WASHINGTON – 21 March 2024 – U.S. hotel performance increased from the previous week but showed continued declines year over year, according to CoStar’s latest data through 16 March. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 10-16 March 2024 (percentage change from comparable week in 2023): Occupancy: 66.5% (-1.4%) Average daily rate (ADR): US$163.21 (-2.1%) Revenue per available room (RevPAR): US$108.51 (-3.5%) Among the Top 25 Markets, Seattle reported the largest year-over-year increases in occupancy (+12.7% to 73.0%) and RevPAR (+21.7% ...
You Can’t Do What You’ve Always Done (Anymore)
Shep Hyken | March 21, 2024
By Shep Hyken Recently, I read a RetailWire article about Macy’s shutting down 150 of its 500 stores. For those in other parts of the world, Macy’s is a department store chain, and its stores often anchor large shopping malls. However, while that describes more than 25% of its stores, it represents less than 10% of sales. Some might say Macy’s is “trimming the fat” or “getting rid of the dogs.” From a financial perspective, that may be true. But it’s more than that. What they are doing is what any good business would do, and that’s changing to keep up with customers’ ever-changing habits and expectations. As Macy...
Savannah, Georgia: Linking the Past to the Future
Brett Testa | March 21, 2024
By Brett Testa Savannah, Georgia, is one of the oldest cities in the country and is the oldest city in the state of Georgia; it was also the state’s first capital. Given this rich history, the city boasts the country’s largest contiguous historic district, which has been integral to the success of Savannah’s hotels and restaurants since its inception in 1955. River Street, which winds along the Savannah River, has undergone explosive commercial and tourism development over the last decade; there are now 57 hotels and inns within the one-mile Savannah Historic Landmark District, and five more are in varying stages of completion. O...
Canopy by Hilton Seychelles Debuts Along Mahé’s Anse à la Mouche Bay
Hilton | March 21, 2024
Located along Mahé’s Anse à la Mouche bay, the first Canopy by Hilton resort is set to bring a new sense of sophistication to the oceanfront community Anse à la Mouche Mahé, Seychelles – Hilton (NYSE: HLT) today announced the opening of its newest property, Canopy by Hilton Seychelles – marking the boutique lifestyle brand’s debut in the Indian Ocean. Situated in the south of Mahé, Canopy by Hilton Seychelles is the brand’s first resort property in the world, seamlessly blending local flair with contemporary charm to deliver an idyllic getaway for families and adventure seekers alike. A short drive from the Jardin du ...
Hampton by Hilton Looks to the Future With Innovative North American Prototype and a Refreshed Visual Identity
Hilton | March 21, 2024
Hilton’s visionary brand charts a new course with design innovations and a fresh look, redefining hospitality for the brand’s next chapter MCLEAN, Va. – Hampton by Hilton, Hilton’s global powerhouse brand with 3,000 properties worldwide, is reinforcing its brand strength and dedication to innovation with the announcement of a new cutting-edge North American prototype and the unveiling of a refreshed global brand identity. These endeavors signify Hampton’s steadfast commitment to pushing boundaries and redefining the category which it pioneered. Hampton, the industry’s dominant upper-midscale hotel brand, is consistently recog...
Why Democratizing Data Is the First Step to Successful Revenue Performance
Andrew Rubinacci | March 21, 2024
By Andrew Rubinacci Today, most hotels possess more data than they know what to do with. And like most businesses that have jumped on the “data-driven” bandwagon, they quickly find themselves overwhelmed by the sheer quantity of data they end up with (to the point that some of what’s collected may fly under the radar). Case in point: 2.5 quintillion bytes of data are generated every single day. And roughly 90% of all the data ever created was developed in the last two years. So, there’s definitely no shortage of data. When such a plentiful supply of data is available, why are over half of the hospitality industry’s busine...
Pedro Rodríguez Madrigal Appointed General Manager for El Palace Barcelona
El Palace Barcelona | March 21, 2024
Barcelona, 21st March 2024 –El Palace Barcelona is proud to welcome a new General Manager, Pedro Rodríguez Madrigal. Rodríguez Madrigal joins El Palace Barcelona at an exciting time as the hotel continues to lead Barcelona’s luxury hotel market with its sophisticated and elegant offering combined with seasonal offerings and creative pop-ups in its majestic Great Hall and blossoming Rooftop Terrace. As Barcelona’s first luxury five-star hotel dating back to 1919 as the former Ritz of Barcelona, El Palace Barcelona is a proud member of Leading Hotels of the World and is a vibrant part of the local Barcelona community, welcoming gu...
Sofitel Legend Metropole Hanoi Welcomes Remi Van Peteghem as New Culinary Director
SOFITEL LEGEND METROPOLE HANOI | March 21, 2024
Remi Van Peteghem is a veteran of multiple Michelin-starred restaurants HANOI, Vietnam (Mar. 21, 2024) — Sofitel Legend Metropole Hanoi has appointed a new Director of Culinary, Remi Van Peteghem, who brings three decades of culinary experience including with numerous Michelin-starred restaurants around the world. Van Peteghem is a member of the Association of Maîtres Cuisinier de France. Van Peteghem arrives in Hanoi from Singapore, where he most recently served as Culinary Director and Assistant Vice President of food and beverage for Resorts World Sentosa, overseeing its overall culinary operations, including at Michelin-starred Table...
The Statler Names Nuno Rodrigues as Food & Beverage Director
The Statler | March 21, 2024
(DALLAS, March 21, 2024) – Nuno Rodrigues has been named Food & Beverage Director of The Statler, a Curio Collection by Hilton hotel managed by Aimbridge Hospitality, the leading global third-party hotel operator. Rodrigues is a perfect fit for The Statler with over 20 years of international hospitality experience and a focus on hotel food and beverage outlets. His most recent position was at Mayfair Hospitality Street Partners in Alpharetta, Georgia, where he was Vice President of Food and Beverage. Before that, he served as Food & Beverage Director at The Hamilton Alpharetta, another Curio Collection by Hilton hotel. At The Stat...
More Than 75 Hospitality Groups Urge Senate Passage of Tax Relief for American Families and Workers Act
AHLA | March 21, 2024
WASHINGTON (March 21, 2024) – The American Hotel & Lodging Association (AHLA), the International Franchise Association (IFA), the National Restaurant Association, and the U.S. Travel Association joined dozens of hospitality groups in a letter to Senate Majority Leader Charles Schumer and Senate Minority Leader Mitch McConnell urging Senate passage of the Tax Relief for American Families and Workers Act (H.R. 7024). Additionally, leaders from AHLA, IFA, National Restaurant Association, and U.S. Travel issued the below statements regarding the bipartisan bill, which passed the House in January. “This bill would extend critical...
