The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Hundreds of Travel Advocates From 50 States Call for Action on Capitol Hill
U.S. Travel Association | March 21, 2024
NEW Data Underscores Travel Industry’s Contributions to Economy, Workforce Across U.S. WASHINGTON - Delegates from all 50 states, Puerto Rico and the District of Columbia took to Capitol Hill on Wednesday for the U.S. Travel Association’s annual legislative fly-in, Destination Capitol Hill. Delegates held more than 300 meetings with top policymakers to discuss industry priorities to increase global competitiveness, drive economic growth and create and support jobs nationwide. "This year’s Destination Capitol Hill is all about setting the groundwork for a more globally competitive future for travel,” said U.S. Travel Association ...
Newport Hospitality Group Successfully Transitions 22 Properties to STS Cloud Sales and Catering Solution
Newport Hospitality Group | March 21, 2024
Upgrade to a cloud-based solution brings operational efficiency and optimizes group sales across a diverse portfolio of hotels for award-winning hotel management company Charleston, SC – (March 21, 2024) – Newport Hospitality Group (NHG), a premier hotel development and management company, has enhanced its long-time partnership with SalesAndCatering.com by transitioning its portfolio of hotels to the cutting-edge STS Cloud platform. Successfully upgrading 22 properties to the cloud-based version of STS will make it easier for the group to manage multiple properties from a single platform and provide a unified view to streamline pro...
US Solar Eclipse Hotel Occupancy Increases by Another 10 Percent
Amadeus | March 21, 2024
Amadeus Demand360+ data shows demand is still on the rise On April 8th, there will be a total solar eclipse that traverses North America. Being able to witness this from land is incredibly rare, with astronomers at NASA saying that it could be as long as 375 years before a similar event occurs in this North American pathway. Over the past few months, Amadeus has been tracking the impact of the eclipse on hotel booking patterns across America using forward-looking business intelligence data from Demand360+®. The highlights from the latest data drawn on February 29, 2024, are as follows: Average hotel occupancy across the 9 markets of...
Unlocking the Secrets: The Unseen Forces Behind Hospitality Brand Success
Cory Falter | March 20, 2024
By Cory Falter Forget everything you thought you knew about branding. Unfortunately, there is a common misconception about what branding actually means. While a logo and color scheme are undoubtedly crucial branding elements, this surface-level understanding overlooks the deeper, more impactful layers of brand strategy, especially in a sector as dynamic and creative as hospitality. Let’s dive into the importance of a brand strategy and explore whether it’s time to consider working with a hospitality branding agency. The Heart of Hospitality B2B Brand Strategy Branding is more than skin deep. It’s the foundation of your ident...
The Growth of Hotel Leisure and Entertainment With Ronn Niccoli, CMO of Resorts World Las Vegas
Adam and Larry Mogelonsky | March 20, 2024
By Adam and Larry Mogelonsky What can other hotels around the world learn from the thousand-plus-room resorts along the Las Vegas Strip? As an entertainment mecca, these gargantuan hotels reveal the growth of L&E alongside other non-room revenue verticals like F&B and spa. Perhaps no other resort on The Strip epitomizes the need for strong L&E programming than Resorts World Las Vegas (RWLV). Launched during the pandemic, this 3,506-key property has had the uphill battle of competing against established players amidst ongoing travel uncertainties as well as cultivating the best possible lineup of talent, nightlife, and F&...
Columbus, Ohio: A Bright Spot for Midwestern Hotels
Brandon Leversee | March 20, 2024
By Brandon Leversee The greater Columbus region is the top metro area in the Midwest in terms of GDP, population, and job growth. Contributing to this economic growth are legacy industries and sectors such as finance and insurance, along with education, retail, and health care. More recently, Columbus has emerged as the leading tech hub of the Midwest. In 2022, Intel Corporation, one of the world's largest semiconductor manufacturers, began construction on a $20-billion manufacturing facility in New Albany, just outside of Columbus. This development has attracted other related companies that are expected to support this operation, furt...
More Than 5,700 Careers Created: Hyatt’s Opportunity Youth Advancement Program Marks Major Milestone
Hyatt Hotels Corporation | March 20, 2024
RiseHY program brings untapped talent into the hospitality industry, emphasizes retention and progressive skills training CHICAGO (March 20, 2024) – Hyatt celebrates its global RiseHY program, designed to connect young people with long-term careers in hospitality. Since the program’s introduction in 2018, more than 5,700 Opportunity Youth* have joined Hyatt or a Hyatt hotel. This marks a pivotal step toward Hyatt’s global commitment to have Hyatt and Hyatt hotels hire 10,000 Opportunity Youth by 2025. With more than 23% of the world’s young people unemployed, according to the International Labour Organization, investing in u...
Sanasaryan Han, a Luxury Collection Hotel, Istanbul Debuts in Türkiye
The Luxury Collection® Hotels & Resorts | March 20, 2024
Urban haven welcomes global explorers to an immersive sojourn of discovery, authentic hospitality, and thoughtful design The Luxury Collection, part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, today announces the opening of Sanasaryan Han, a Luxury Collection Hotel, Istanbul, situated in the heart of Istanbul’s historical peninsula. Istanbul, renowned as a captivating intersection of East and West, is a dynamic metropolis, home to historical landmarks, iconic monuments, and a rich culinary heritage. Nestled in the charming Old Town district, Sanasaryan Han is an urban sanctuary, providing a luxurious respite fr...
Ennismore and Dubai Holding To Bring Iconic Delano to Dubai Later This Year
ENNISMORE | March 20, 2024
Ennismore, the fastest-growing lifestyle and leisure hospitality company, announced that its iconic Delano brand will be coming to the UAE for the first time. Opening later this year at the waterfront destination Bluewaters Dubai, Delano Dubai will be a luxurious destination in its own right, appealing to discerning individuals who define luxury by attention to detail, craftsmanship and personalised experiences. The launch of Delano Dubai forms part of a landmark deal signed between Ennismore and Dubai Holding in 2023 to introduce a unique luxury lifestyle experience in Dubai, and follows the opening of Banyan Tree Dubai at Bluewaters...
The Ridgeline Hotel Estes Park Reopens Under the IHG Banner as Holiday Inn Estes Park
Delaware North | March 20, 2024
Delaware North continues relationship with IHG Hotels & Resorts with hotel near Rocky Mountain National Park ESTES PARK, Colo, and BUFFALO, N.Y. (March 20, 2024) – The Ridgeline Hotel Estes Park in Colorado has completed its transition to the newly named Holiday Inn Estes Park and will continue providing exceptional hospitality as part of the IHG Hotels & Resorts (IHG) family of brands. Global hospitality and entertainment company Delaware North, which owns and operates the hotel, is excited to extend the relationship between its Parks and Resorts division and IHG. The transition was completed in late February. IHG is a glo...
Waldorf Astoria Monarch Beach Appoints Two New Culinary Talents
Waldorf Astoria Monarch Beach Resort & Club | March 20, 2024
Following Beloved Executive Chef, Jean-Pierre Dubray’s Retirement, The AAA Five-Diamond Resort Ushers in Esteemed Culinary Talents DANA POINT (March 20, 2024) – Waldorf Astoria Monarch Beach is thrilled to announce the appointment of two distinguished culinary talents to its esteemed leadership team, Chef Gordon Maybury and Chef Peter Lai. Maybury has been named Resort Executive Chef, overseeing the culinary experiences across the entire resort while Lai assumes the role of Executive Chef of Bourbon Steak Orange County – Michael Mina’s nod to the American steakhouse. This announcement follows the upcoming retirement of estee...
Jumeirah Beach Hotel Welcomes Rene Egle as General Manager
Jumeirah Beach Hotel | March 20, 2024
Rene brings almost four decades of global expertise in the hospitality sector and his appointment will drive Jumeirah’s flagship property on its continued path of providing exceptional experiences United Arab Emirates, Dubai, 20 March 2024: Jumeirah Beach Hotel has appointed Rene Egle as the new General Manager. Bringing with him almost four decades of luxury hospitality and hotel operations experience, his appointment commencing 1 April 2024, is set to further strengthen the property’s commitment to excellence, at a time when the Jumeirah brand is evolving as part of its Mission 2030 strategy. In his new role, Rene will lead the proper...
Marine & Lawn’s Rusacks St Andrews Appoints Billy Boyter as Executive Chef
Marine & Lawn Hotels & Resorts | March 20, 2024
Rusacks St Andrews, part of Marine & Lawn Hotels & Resorts, has appointed celebrated Scottish chef Billy Boyter as executive chef of the hotel’s F&B venues, including 18, The Bridge, and One Under Bar. Nestled in the heart of St. Andrews and overlooking the 18th hole of the Old Course, the hotel has established itself as a culinary destination within the town since it joined Marine & Lawn in 2021. To the role, Boyter brings more than 20 years of experience working in the kitchens at some of Scotland’s most prestigious restaurants, including Restaurant Martin Wishart and Number One at The Balmoral Hotel. In 2014, he opened...
AHLA Foundation Announces 2024 Board of Trustees
The AHLA Foundation | March 20, 2024
WASHINGTON (March 20, 2024) – AHLA Foundation, the charitable arm of the American Hotel and Lodging Association (AHLA), today announced its 2024 officers and Board of Trustees, further diversifying the board’s representation of industry segments. Julienne Smith, Chief Development Officer, Americas at IHG Hotels & Resorts was appointed Chair of the Board, succeeding RLJ Lodging Trust Chief Operating Officer and EVP Tom Bardenett. Bardenett will remain on the 2024 Board as Immediate Past Chair, serving with President and Global Head of Hilton Supply Management Anu Saxena, as the board’s Vice Chair and Summit Hotel Properties Pres...
AHLA Foundation Expands Program to Support HBCU Students Pursuing Hospitality Careers
The AHLA Foundation | March 20, 2024
The travel scholarship program, supported by a grant from the Nareit Foundation, will increase student exposure to commercial real estate career pathways WASHINGTON (March 20, 2024) – AHLA Foundation, the charitable arm of the American Hotel and Lodging Association (AHLA), today announced plans to expand its travel scholarship program in partnership with historically Black colleges and universities (HBCUs). The opportunity to grow the program, and formally connect HBCU students to the real estate investment trust (REIT) industry, was made possible by a 2023 grant from the Nareit Foundation’s Dividends Through Diversity, Equity & In...
U.S. Hotel Performance for February 2024
CoStar Group | March 19, 2024
WASHINGTON – 19 March 2024 – The U.S. hotel industry reported higher performance results month over month, according to February 2024 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets. February 2024 (percentage change from February 2023): Occupancy: 58.9% (-1.8%) Average daily rate (ADR): US$158.23 (+3.9%) Revenue per available room (RevPAR): US$93.19 (+2.0%) Among the Top 25 Markets, Oahu Island experienced the highest occupancy level (84.0%), which was up 6.6% year over year. Helped by Super Bowl LVIII, Las Vegas reported the...
Outpacing and Evolving: Metro Atlanta Hotel Supply Growth
Courtney Vris | March 19, 2024
By Courtney Vris, Brett Testa According to Lodging Econometrics’ Q4 2023 US Construction Pipeline report, Atlanta ranked second nationally in the number of hotel openings in 2023, third in the number of hotels actively under construction, and second in the number of projects in the pipeline. Below, we provide an overview of the market’s hotel demand and its notable new supply, both recently opened and on the horizon. Metro Atlanta comprises the city of Atlanta and eleven surrounding counties, with a vast network of submarkets that include the following: The CBD, home to the Georgia World Congress Center, Mercedes-Benz Stadi...
Wyndham’s Women Own the Room Initiative Drives Over One Dozen Hotel Openings
Wyndham Hotels & Resorts | March 19, 2024
Surpasses 50 hotel signings while growing community base to more than 550 PARSIPPANY, N.J., March 19, 2024 -- Wyndham Hotels & Resorts is celebrating a major milestone for its award-winning Women Own the RoomSM initiative, surpassing 15 hotel openings and more than 50 signings in just over 24 months. The first-of-its-kind offering—which has seen its network of current and prospective women hotel owners climb to more than 550—leverages Wyndham's scale and influence to break down the unique barriers women face on the path to hotel ownership. According to data from U.S Bureau of Labor Statistics and the Castell Project, while wo...
Hotel Landy, a Tribute Portfolio Hotel, Opens on Orlando’s Universal Boulevard
Monarch Alternative Capital | March 19, 2024
MARCH 19, 2024 - Hotel Landy, a Tribute Portfolio hotel, officially opens its doors today on Orlando’s Universal Boulevard, just minutes away from the city’s premier theme parks, Orange County Convention Center and Orlando International Airport (MCO). The lively property incorporates the distinct character and sense of connection to community consistent among Tribute Portfolio properties, while weaving in elements of movement to reflect Orlando’s consistent hum of energy and to captivate its thrill-seeking guests from check in to check out. Thoughtful amenities and design features inspire perpetual activity, vivid memories and moments...
Marriott International Signs Agreement With Hainan Qianrui Industrial Development to Bring W Hotels to Sanya
Marriott International | March 19, 2024
Marriott International, Inc. recently announced it has signed an agreement with Hainan Qianrui Industrial Development Co., Ltd. to bring the W Hotels brand to Sanya, the popular tourist hub located on China’s southerly island province of Hainan Marriott International, Inc. recently announced it has signed an agreement with Hainan Qianrui Industrial Development Co., Ltd. to bring the W Hotels brand to Sanya, the popular tourist hub located on China’s southerly island province of Hainan. Located in Sanya Bay, W Sanya is slated to open in the second quarter of 2028. With its bold, detail-driven design, elevated service, and engaging always-...
Swissôtel Brand Enters Georgia With Flagship Hotel in Tbilisi
March 19, 2024
TBILISI, 19 MARCH 2024 – Accor, a world leading hospitality group, today announces the opening of Swissôtel Tbilisi, which marks the debut of the premium brand in Georgia and the South Caucasus region. Located in the heart of Tbilisi close to the renowned Rustaveli Avenue and a stone's throw from the famous Dry Bridge and its authentic flea market, the new flagship hotel is surrounded by a variety of sought-after attractions, including theatres, museums, as well as entertainment and shopping districts. Swissôtel Tbilisi combines contemporary interiors, high-quality amenities, and the world-class service of the Swissôtel brand, which st...
Concord Hospitality Opens The Westin Atlanta Gwinnett Located in the Gas South District
Concord Hospitality | March 19, 2024
Four-star, full-service facility offers guests exclusive signature Westin and wellness-enhancing amenities DULUTH, GA – Concord Hospitality, an award-winning hotel management and development company, today announced the opening of The Westin Atlanta Gwinnett located in the Gas South District, a multipurpose campus known for hosting a diverse range of events. Developed in partnership with Gwinnett Convention and Visitors Bureau, the 348-room hotel is a state-of-the-art, full-service meetings and events facility that will serve to further distinguish Gas South District as a premier destination. Situated in the metro Atlanta area, with c...
Lodge at Marconi Appoints Patrick Stanley as General Manager
OLIVER HOSPITALITY | March 19, 2024
MARIN COUNTY, CALIF. (March 19, 2024) – Lodge at Marconi, the newly renovated historic coastal retreat located in Northern California’s Tomales Bay, is pleased to welcome Patrick Stanley as General Manager. With more than two decades of experience working in management throughout the region, Stanley brings a wealth of expertise to his new role at Lodge at Marconi where he will oversee strategic and day-to-day operations at the expansive 62-acre property, including on-site excursion management, sales and marketing, team member engagement, and the overall guest experience. “Patrick’s extensive management experience and leadership skil...
SureStay Plus Hotel by Best Western St. James Donaldsonville Opens in Louisiana
BWH Hotels | March 19, 2024
St. James, Louisiana (March 19, 2024) The SureStay Plus by Best Western St. James Donaldsonville has opened its doors in St. James/Donaldsonville, Louisiana, and invites travelers to a hotel experience that combines quality and service at a great value – SureStay® Hotels, comprised of four distinctive brands offering traditional and longer stay travelers’ comfort and value while away from home. The SureStay Plus by Best Western St. James Donaldsonville will provide guests with an experience they can count on, and the amenities today’s travelers have come to expect. SureStay’s service promise reflects the brand and the hotel’s ...
