The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
The Sea Ranch Lodge Welcomes Stephen Beaumier as Executive Chef
The Sea Ranch Lodge | March 19, 2024
SEA RANCH, Calif. (March 19, 2024) – The Sea Ranch Lodge is excited to announce the appointment of Stephen Beaumier as Executive Chef. With over 20 years of experience in the culinary industry including several Michelin-rated restaurants, Chef Beaumier brings a rich tapestry of expertise, innovation, and passion to The Lodge’s Dining Room, Café, and Bar & Lounge. “We are delighted to welcome Stephen to The Sea Ranch Lodge team. His extensive experience, combined with his commitment to sustainability and community connection aligns perfectly with our ethos of living lightly on the land and goal of providing guests with memorab...
Château Élan Resort and Winery Partners With Travel Outlook, The Premier Hotel Call Center to Use AI to Increase Bookings and Enhance Customer Satis
Travel Outlook, The Premier Hotel Call Center™ | March 19, 2024
SANTA FE, NEW MEXICO (March 2024): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Château Élan Winery and Resort (Château Élan), a 3500 square acre vineyard and resort set in the rolling hills of Northern Georgia, has partnered with Travel Outlook, The Premier Hotel Call Center™ (Travel Outlook) to use Travel Outlook’s artificial intelligence tools and services to bring enhanced customer service and voice channel excellence to Château Élan. Château Élan Winery and Resort is nestled in the picturesque foothills of Georgia's lush wine country and is a luxurious haven that seamlessly blends Old World...
Baccarat Hotel & Residences Maldives Set to Open In 2027
Baccarat Hotels & Resorts | March 19, 2024
Miami, FL (March 19, 2024) – SH Hotels & Resorts, the hospitality management company founded by visionary Barry Sternlicht, Chairman and CEO of Starwood Capital Group, today announced plans to redefine luxury and sophistication in the Maldives with the forthcoming debut of Baccarat Hotel & Residences Maldives in 2027. Spanning five interconnected islands across more than 111 acres in the South Malé Atoll, this one-of-a-kind resort will set a new standard of unprecedented luxury in one of the world’s most coveted travel destinations. “We are excited to unveil Baccarat Hotel & Residences Maldives, which fuses the timeless el...
Four Seasons Resort Rancho Encantado Santa Fe Completes Multimillion-Dollar Revitalization
Four Seasons Resort Rancho Encantado Santa Fe | March 19, 2024
Santa Fe, N.M. (March 19, 2024) – Four Seasons Resort Rancho Encantado, the premier destination for lavish getaways in Santa Fe, is now home to the city’s newest guest rooms with the completion of a multimillion-dollar revitalization encompassing all 65 intimate casitas at the luxury boutique resort. Ranked the No. 1 Best Resort in New Mexico and Best Resort in Santa Fe by U.S. News & World Report, the exquisitely transformed casitas mark the first guest room renewal since the resort’s 2008 opening. Now available to book, the new pueblo-inspired design elegantly blends modern elements with timeless style. All rooms have be...
Montage International Appoints Peter Chambers as Executive Vice President, Chief Information Officer
Montage International | March 19, 2024
ORANGE COUNTY, CALIF. (March 19, 2024) – Montage International has announced the appointment of Peter Chambers as executive vice president, chief information officer. An accomplished technology and hospitality executive, with more than three decades of experience and a track record of success at building and managing teams globally, Chambers will now oversee and execute the technology strategy for all of Montage International, including corporate office operations and the growing portfolios of Montage Hotels & Resorts and Pendry Hotels & Resorts. “With his impressive global experience and expertise, I’m delighted to have ...
W New Orleans – French Quarter Unveils Multimillion-Dollar Guestroom Renovation
W NEW ORLEANS - FRENCH QUARTER | March 19, 2024
As part of a multi-year brand evolution, W Hotels is ushering in a new era with sophisticated detail-driven design New Orleans, LA - March 19, 2024 – W New Orleans – French Quarter, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary hotel brands, today debuts the highly-anticipated multimillion-dollar renovation of its 97 reimagined guest rooms and carriage houses. Led by Canadian design firm Chapi Chapo Design, the city’s bustling and vibrant epicenter is at the heart and soul of this project, and masterfully captures the intricate textures and soothing tones reminiscent of New Orleans’ world-famous Bayou. "We a...
First Hospitality Appoints Jason Kreul to Chief Operating Officer
First Hospitality | March 19, 2024
CHICAGO, IL (March 19, 2024) First Hospitality, a national hotel operating, management, and development company, announces the appointment of Jason Kreul as chief operating officer. Kreul brings nearly 30 years of experience in the hospitality industry, including key leadership positions in operations plus expansive expertise in full-service, lifestyle and independent properties. Kreul will report to David Duncan, President & CEO, and will lead the operations, commercial strategy, and the people & talent groups at First Hospitality and play a pivotal role in further expanding their hotel portfolio. “Jason’s leadership and b...
Keynote Speakers and Agenda Confirmed for 2024 Retail and Hospitality ISAC Cyber Intelligence Summit
RH-ISAC | March 19, 2024
VIENNA, Va., March 19, 2024 -- The Retail and Hospitality Information Sharing and Analysis Center (RH-ISAC) announced that Rich Agostino, senior vice president and CISO at Target, Jayson E. Street, renowned social engineering expert, and Andy Greenberg, senior writer for WIRED, will be keynote speakers at the 2024 RH-ISAC Cyber Intelligence Summit. The annual event is the premier cybersecurity conference in the retail and hospitality sector and will take place April 9-11 in Denver. The agenda is now live. Rich Agostino is responsible for Target's cybersecurity and infrastructure organizations. He has extensive experience in ...
AHLA Rebrands Nationwide Regional Event Series to The Hospitality Show
AHLA | March 19, 2024
Events to provide high-value networking and industry updates for hospitality professionals WASHINGTON (March 19, 2024) – The American Hotel & Lodging Association (AHLA) today announced its successful On the Road series of regional events will be renamed The Hospitality Show, bringing exclusive networking and industry updates to hospitality professionals in cities across the country. The Hospitality Show regional events are free and open to anyone who works in the hospitality industry. They give hoteliers across all industry segments, suppliers, and service providers a chance to network with their peers and learn about the latest mark...
Hotel Internet Services Achieves Best Place to Work Recognition for 2024 by Business Intelligence Group
Hotel Internet Services, Inc. | March 19, 2024
Accomplishment demonstrates HIS’ commitment to fostering a positive environment that boosts collaboration and service quality while driving increased innovation. CLEARWATER, Fla. — March 19, 2024 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been named to the list of Best Places to Work in 2024 by Business Intelligence Group, an organization dedicated to recognizing true talent and superior performance in the business world. This latest achievement by HIS underscores the company’s reputation in creating a workplace culture where employee engagement and ...
Jonas Hospitality at the Forefront: Unifying Our Trusted Brands
Jonas Hospitality | March 19, 2024
We have forged a strong connection between the technology brands that make up the Jonas Hospitality portfolio. This started with the creation of the Property Systems group, which brings several Jonas Hospitality companies under unified leadership. It continued with the launch of Jonas Unify, a technology platform that will unify guest data across Jonas Hospitality and external systems. As an extension of this, we’ve rebranded several companies within the Jonas Hospitality portfolio to include our name a little more prominently. By working together, we’re making our individual companies stronger and better. The individual companies w...
Remington Hospitality Expands Partnership With Amadeus to Include Demand360+®
Amadeus | March 19, 2024
The US based hotel management company selects Amadeus’ business intelligence solution to power strategic growth, capture new revenue, and benefit from a network of over 44,000 properties worldwide that contribute data to the platform March 19, 2024 – As travel demand continues to close the gap to pre-pandemic levels, having fresh, forward-looking data insights are essential to support strategic decision making for hoteliers. This is why Remington Hospitality, with a portfolio of more than 134 hotels in 26 US states, is expanding its technology partnership with Amadeus. In addition to its current use of Amadeus solutions such as Delphi...
Otelier Launches Rec: The Automated Financial Reconciliation Tool to Drive Profits
Otelier | March 19, 2024
Otelier Rec, a software tool that can automate reconciliation workflows to save hotels thousands of dollars per month, is the newest addition to Otelier’s unified performance optimization platform. ATLANTA, MARCH 19, 2024 – Otelier, the hospitality performance optimization platform that puts data and efficiency at the heart of hotel operations, has launched an innovative new product, called Otelier Rec, that automates financial reconciliation workflows, saving hotels potentially thousands of dollars per month. Rec tackles the increasingly difficult challenge of identifying and resolving discrepancies in financial records, preventin...
Top Features To Consider in a Modern Spa Management Solution
Jacob K I | March 18, 2024
By Jacob K I Wellness and spa management software is one of the crucial elements in contemporary hospitality, especially with the rising number of global wellness travellers. Spa management software enables wellness services to be carried out more efficiently, building strong guest relationships through membership management. Gone are the days that managed appointments on paper and pen. Universal standards and quality assurance in spa management are better achieved through spa management systems. Despite the abundance of spa management solutions in the market, brands need to take several factors into account when investing in one; in ...
Transforming Talent Sourcing in the Hotel Industry: The Rise of the Gig Economy and Fractional Staffing Models
the HSMAI Foundation | March 18, 2024
In the recently released HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024, the second trend investigates how the gig economy and fractional staffing models are changing talent sourcing. Employers in the hospitality industry must adopt a marketing mindset to effectively attract and source the best talent. As businesses strive to fill critical roles in the post-pandemic world, it has become increasingly evident that traditional hiring approaches are insufficient to meet the growing demand for skilled professionals. The persistent shortage of skilled labor, especially in the hospit...
Defining Service Excellence: Setting the Highest Standards of Service in 2024
Kimberly Yoong | March 18, 2024
By Kimberly Yoong Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience – one that was desired by the people and delivered by the best of companies. Today, it is an aspect of the service sector that has come to be expected by customers. Companies in the service industry have claimed their adherence to the words ‘service excellence’ since time immemorial. One of the best examples of service excellence is the Ritz-Carlton's Gold Standards, with their famous $2,000 rule which employees are empowered to spend to delight a guest above and beyond fixing problems. How m...
Hilton Expands Caribbean Portfolio With Signing of Palacio Provincial Hotel in Old San Juan Historic District
Hilton | March 18, 2024
Expected to join the Curio Collection by Hilton portfolio this year, the early 19th century property will represent Hilton’s first hotel in Old San Juan MCLEAN, Va. and San Juan, Puerto Rico - Hilton (NYSE: HLT) today announced the signing of an agreement to welcome Palacio Provincial to Curio Collection by Hilton. Owned by Hostal El Convento and managed by International Hospitality Enterprises (IHE), the esteemed Palacio Provincial Hotel in Old San Juan will join a global portfolio of more than 160 distinct, upper-upscale hotels and resorts under the Curio Collection by Hilton brand and will represent Hilton’s debut in the historic...
Namibia’s First Hilton Garden Inn Opens in Windhoek
Hilton | March 18, 2024
The opening signals the entry of Hilton Garden Inn to Namibia, providing travellers with upscale, affordable accommodations and modern amenities for a bright and comfortable stay WINDHOEK, Namibia – Hilton (NYSE: HLT) today announced the opening of Hilton Garden Inn Windhoek, marking the debut of the global hospitality company’s upscale and affordable Hilton Garden Inn brand in Namibia. Conveniently located close to the central business district, the 174-guest room hotel sits within 500 metres of the Independence Museum and the Craft Market and is just one kilometre away from the National Art Gallery of Namibia. Overlooking scen...
The Historic Jekyll Island Club Resort Unveils $25 Million Transformation
Jekyll Island Club Resort | March 18, 2024
Jekyll Ocean Club Embarks on a Program of Luxury Upgrades JEKYLL ISLAND, Ga. (March 18, 2024) — The iconic Jekyll Island Club Resort unveiled a stunning $25 million transformation, ushering in a new era for this famed private winter retreat of America’s elite. The expansive reimagining touches every aspect of the resort, including its sprawling grounds, luxurious accommodations, and beloved culinary establishments reflecting the styles of the Gilded Age and the Roaring Twenties. The resort’s evolution introduces a new, vibrant kind of elegance and encompasses guest rooms, riverside and oceanfront pools with cabanas, an array of exq...
Spire Hospitality Strengthens Leadership Team With the Appointment of Jamelia Lehn as CFO
Spire Hospitality | March 18, 2024
IRVING, TX — March 18, 2024 — Spire Hospitality has appointed Jamelia Lehn, CPA, as chief financial officer (CFO). In her new role, Lehn will be responsible for all matters related to financial management and will also play a critical role in developing new operating efficiencies, responding to owner and investor needs, maximizing results, and supporting new business development and company growth. “I am delighted to welcome Jamelia to Spire Hospitality," said Chris Russell, CEO of Spire Hospitality. "She has a stellar reputation as a leader and results-driven professional, as well as extensive experience working for top-tier...
Fairmont Dallas Introduces Canine Ambassador as Chief Happiness Officer
Accor Hotels | March 18, 2024
Professionally trained “Bondi” to Elevate Spirits and Spread Tail-Wagging Joy as Fairmont Dallas’ Resident Pup DALLAS - March 18, 2024 - Fairmont Dallas welcomes “Bondi” as Chief Happiness Officer of the iconic Dallas Arts District hotel. Bondi, a 6-month-old puppy, adopted from DFW-based Operation Kindness, will serve as the hotel’s canine ambassador promoting positivity and happiness among colleagues and guests. As a pet-friendly hotel with experience hosting dogs and cats of all shapes and sizes, Fairmont Dallas is eager to add a pup of its own to the esteemed staff. Due to her diligent work welcoming guests in the hotel’...
Millésime Collection Opens Château de Théoule on the Coastline of the Côte d’Azur
MILLÉSIME | March 18, 2024
(Théoule-sur-Mer) March 18, 2024 - Château de Théoule is the latest opening from France-based Millésime Collection, whose deep-rooted mission is to elevate exceptional sites by transforming them while preserving their history. Staying true to the hospitality brand’s DNA, this iconic destination nestled on the breathtaking coastline of the Côte d’Azur, is just a swift 20-minute boat or car trip from Cannes and a 45-minute ride from Nice International Airport. Open just in time for the warmer months, this exquisite 5-star hotel offers guests an unparalleled blend of luxury, serenity, and natural beauty, setting a new standard for ...
Bobby Hotels Appoints Tony Phillips as General Manager of Bobby Nashville
BOBBY HOTELS | March 18, 2024
Veteran Hospitality Leader Takes the Helm at Downtown Nashville's Premier Lifestyle Hotel[JM2] Nashville, Tenn. (March 18, 2024) – Bobby Hotels, the independent hospitality brand known for its local-centric approach, proudly announced today the appointment of Tony Phillips as the General Manager of Bobby Nashville. With over 25 years of extensive experience in hotel management, Phillips brings an extraordinary approach and a progressive vision rooted in servant leadership to guide the 144-key downtown hotel into the future. “We are thrilled to welcome Tony to the Bobby Nashville team. Not only does he bring unparalleled expertise, ...
Vision Hospitality Group Names Mason Thornburg as Chief Financial Officer
Vision Hospitality Group | March 18, 2024
Chattanooga, TN – [March 18, 2024] - Vision Hospitality Group, a leading hotel developer and culture-focused operator, is pleased to announce the appointment of Mason Thornburg as its new Chief Financial Officer (CFO). With a distinguished career spanning over two decades in finance and operations, Thornburg brings a wealth of expertise to lead Vision's financial and strategic initiatives. Thornburg's background encompasses diverse sectors: construction, real estate, development, hospitality, and logistics. His experience includes notable roles such as CFO at Patriot Family Homes, VP of Partnerships and Finance-Accounting at Signal Energ...
