The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Crescent Hotels & Resorts Adds Hotel Republic San Diego to Its Latitudes: Lifestyles by Crescent Portfolio
Crescent Hotels & Resorts | March 18, 2024
The Downtown Boutique Hotel Offers a Social and Business Hub in America's Finest City. SAN DIEGO, March 18, 2024 -- Crescent Hotels & Resorts announced today the addition of the Hotel Republic San Diego, An Autograph Collection, to its collection of West Coast properties within its Latitudes: Lifestyles by Crescent portfolio. Located in the heart of downtown San Diego within walking distance of Little Italy and the buzzing Gaslamp Quarter, Hotel Republic serves as a vibrant social hub with a signature business beat. With interior design that pays homage to San Diego's seaside surroundings, Hotel Republic features a stylist...
STR Weekly Insights: 3 – 9 March 2024
STR | March 15, 2024
Analysis by Isaac Collazo, Chris Klauda, Will Anns Countries (markets) mentioned: United States (Baltimore, Daytona Beach, Denver, Fort Lauderdale, Fort Myers, Las Vegas, Miami, Minneapolis, Oahu, Orlando, Phoenix, San Antonio, Sacramento, St. Louis, Tampa and Tucson). Germany (Cologne and Frankfurt), Indonesia, Singapore Highlights U.S. ADR down for the first time this year, RevPAR a third time. Groups still driving high-end U.S. hotels. Germany sees strong, group-induced RevPAR gains. Singapore loves Taylor Swift. 2024 solar eclipse demand to top 2017 event. U.S. Performance U.S. hotels continued...
Foxwoods Resort Casino Marks 32nd Anniversary With Property Updates, New F&B Offerings and Expanded Partnerships
Foxwoods Resort Casino | March 15, 2024
Mashantucket, CT (March 15, 2024)– Foxwoods Resort Casino, one of the world's largest and most recognized resort casinos, proudly marks its 32nd anniversary with an array of announcements showcasing its commitment to evolution, innovation, and an unparalleled guest experience. Foxwoods Resort Casino has recently completed several high-profile projects ranging from the introduction of fine dining establishment Gordon Ramsey HELL'S KITCHEN and Wahlburgers fast-casual burger joint to the announcement of Great Wolf Lodge at Mashantucket. Building on the success of its 32 years, Foxwoods is thrilled to unveil another round of initiati...
Hyatt Announces Robust Pipeline in India and Southwest Asia for 2024
Hyatt Hotels Corporation | March 15, 2024
Growth in brand footprint to over 55 hotels across leisure and business destinations in the region as brand portfolio expands with JdV by Hyatt as the ninth Hyatt brand in India CHICAGO (March 15, 2024) – Hyatt Hotels Corporation (NYSE: H) today announced plans for the aggressive expansion of Hyatt’s brand portfolio in India and Southwest Asia region, with a robust pipeline of eight new hotels that are expected to open across various leisure and city destinations in 2024. This growth is timed to coincide with the expected rebound of leisure and business travel in the country and the sub-continent. In 2024, Hyatt’s brand expansio...
Moss Awarded Construction of Nora Hotel in the Nora District of West Palm Beach, Florida
Moss | March 15, 2024
WEST PALM BEACH, Fla.--Moss has been selected to build a luxury 201-room boutique hotel in downtown West Palm Beach. The hotel is the first vertical development in the thoughtfully master planned Nora District being developed by New York-based BD Hotels, NDT Development, Place Projects, and Wheelock Street Capital. The 5-story, 203,214-square-foot hotel will be located on North Railroad Avenue, anchoring 150,000 SF of highly curated commercial, restaurant, retail, office and wellness spaces that blend a walkable streetscape with a dynamic public realm. Amenities within the hotel include a rooftop pool deck complete with a restaurant, ...
Grand Hyatt Baha Mar Names Mehdi Natanzi as Director of Food and Beverage
Grand Hyatt Baha Mar | March 15, 2024
The luxury island hotel in The Bahamas welcomes Natanzi to the executive team, who brings more than 20 years of leadership expertise in operations and food and beverage management (NASSAU, The Bahamas; March 15, 2023) – Grand Hyatt Baha Mar—the luxury, family-friendly resort located on the picturesque island of New Providence in Nassau—announces the appointment of Mehdi Natanzi as the hotel property’s new Director of Food and Beverage effective January 22, 2024. With experience spanning more than 20 years within the Hyatt family, Natanzi brings to the role decades of success in providing strategies, coaching, support, and expert...
TPG Hotels & Resorts Appoints Alicia Hehir as General Manager of the Nantucket Resort Collection
the Nantucket Resort Collection | March 15, 2024
Nantucket, MA (March 15, 2024): Nantucket Resort Collection – a collection of iconic boutique hotels located in the heart of Old Nantucket Town – is pleased to announce the appointment of Alicia Hehir as Area General Manager of Nantucket Resort Collection. Originally from the Boston area, Hehir began her time at the Collection in 2022 as Innkeeper at Regatta Inn and worked her way up to Director of Operations in 2023 before being appointed to the role of Area General Manager. Before her time on Nantucket, Hehir held the position of Senior Manager at Eaton House, a coworking space attached to the Eaton Hotel located in Washington, D.C...
HC Noll Named General Manager at The Source Hotel + Market Hall in Denver, Colorado
March 15, 2024
Denver, CO (March 15, 2024) – The Source Hotel + Market Hall - the award-winning hotel in Denver’s popular RiNo Art District - is pleased to announce that HC Noll is now serving as General Manager. Noll joins The Source team from Sonder Inc., where he most recently served as a Senior Operations Manager. A graduate of Chico State University with a degree in Resort and Lodging Management, Noll previously spent more than eight years with Marriott Vacations Worldwide, where he held multiple positions, including Director of Room Operations and Western Region Operations Manager. Managed by Crescent Hotels, The Source Hotel + Market H...
The Singer Oceanfront Resort to Debut This Spring After Multimillion-Dollar Renovation
The Singer Oceanfront Resort | March 15, 2024
Resort transformation includes two new culinary concepts, elevated redesign of all guestrooms and public spaces, and engaging new beachfront experiences SINGER ISLAND, FLA. (March 15, 2024) – A reimagined beach escape, The Singer Oceanfront Resort – located on a pristine, four-mile stretch of Singer Island, Florida’s hidden gem between Palm Beach and Jupiter and the eastern-most point in the state – will debut this spring following a transformative, multi-million-dollar renovation and rebrand. Just steps away from turquoise blue ocean on one side and the calm waters of the Intracoastal on the other, The Singer offers an unmatched r...
SureStay by Best Western Livingston Merced County Makes Its Debut in California
Best Western® Hotels & Resorts | March 15, 2024
Livingston, California (March 15, 2024) The SureStay by Best Western Livingston Merced County has opened its doors in Livingston, California, and invites travelers to a hotel experience that combines quality and service at a great value – SureStay® Hotels, comprised of four distinctive brands offering traditional and longer stay travelers’ comfort and value while away from home. The recently renovated SureStay by Best Western Livingston Merced County will provide guests with an experience they can count on, and the amenities today’s travelers have come to expect. SureStay’s service promise reflects the brand and the hotel’s comm...
Best Western Doswell Hotel Opens in Doswell, Virginia
BWH Hotels | March 15, 2024
Doswell, Virginia (March 15, 2024) – Best Western® Hotels & Resorts announces the opening of the Best Western Doswell Hotel, located at 16220 International Street in Doswell, Virginia. The hotel is owned by Nandit Mehta and features 50 guestrooms. The property recently underwent a $1.3 million renovation and now offers updated amenities and brand-new guestrooms. The refreshed property features a new colorful, modern design, alongside a refreshed lobby and breakfast room and new 24-hour fitness center. Each guestroom comes equipped with a 50-inch TV, mini fridge and microwave. When staying at the Best Western Doswell Hotel, guests ...
Olympia Hospitality Opens Hotel Ursa on the Campus of the University of Maine in Orono
Olympia Hospitality | March 15, 2024
March 15, 2024 – Orono, Maine – Olympia Hospitality has announced the opening of Hotel Ursa, a new hotel on the campus of the University of Maine (UMaine) in Orono. Hotel Ursa has 95 guest rooms and is located at the center of the campus. The new property serves a variety of needs for UMaine while providing visitors to the region with a unique and compelling experience. Inspired by the Ursa Major and Minor constellations and the North Star that connects them, Hotel Ursa was developed through a historic rehabilitation of two original buildings on campus, Coburn Hall and Holmes Hall. These buildings were erected in 1887-88 and were des...
Red Roof Opens Red Roof Inn Haltom City in Texas
Red Roof | March 15, 2024
HALTOM CITY, TEXAS, March 15, 2024 - Red Roof®, the leader in economy lodging, has announced the opening of the Red Roof Inn® Haltom City, Texas, at 6401 Airport Freeway. Owner SYB Hospitality LLC completed a number of renovations to the property, which included enhancing the entry façade, updating guest room bathrooms and adding new bedding, guest room furniture, lobby furniture and ice and vending machines. Conveniently located off TX-121 and only 20 minutes from Dallas/Fort Worth International Airport, the 70-room Red Roof Inn Haltom City offers guests free Wi-Fi, free expanded cable, free coffee in the lobby, a coin laundry, a se...
Bradford Allen Acquires 100-Key Aloft Glendale at Westgate in Glendale, Arizona
Bradford Allen | March 15, 2024
With Aloft Glendale at Westgate, firm expands national hospitality platform to 800 keys across six assets CHICAGO / GLENDALE, Ariz. (March 15, 2024) — Bradford Allen, a national full-service real estate firm, today announced its investment arm has acquired Aloft Glendale at Westgate, a 100-key hotel in Glendale, Ariz. Located at 6920 N. 93rd Ave., the hotel marks the firm’s second acquisition in the Westgate Entertainment District, joining nearby TownePlace Suites Glendale, an extended-stay hotel purchased in late 2022. “With the Phoenix metro continuing its growth trajectory and Glendale – which has hosted multiple Super Bowls...
AAHOA’s Hoteliers Push Forward Impactful National Advocacy Agenda in Washington, D.C.
AAHOA | March 15, 2024
WASHINGTON, D.C., Mar. 15 – This week, as part of its 2024 Spring National Advocacy Conference (SNAC), the Asian American Hotel Owners Association (AAHOA) hosted more than 200 key AAHOA leaders and members for two days in Washington, D.C. The Conference opened with a legislative learning session at the Ronald Reagan Building and International Trade Center, followed by an evening Congressional Reception at the Cannon House Office Building, and then a full day of Congressional meetings. AAHOA wrapped up SNAC with an active day on the Hill, where AAHOA leaders participated in nearly 160 in-person Congressional meetings with U.S. Senators,...
South Coast Winery Resort & Spa Welcomes New Executive Chef Jonathan Alcala
South Coast Winery | March 14, 2024
TEMECULA, Calif. – South Coast Winery Resort & Spa, an iconic winery resort in the heart of Temecula Valley wine country, has announced culinary professional Jonathan Alcala as its new executive chef. Alcala oversees daily culinary operations of the resort’s dining program including the resort’s signature Wine Spectator award-winning all-day The Vineyard Rose Restaurant, in-room dining and customized on-site catering for meetings, weddings and special occasions. He also oversees the dining at the poolside Vineyard Grill at South Coast’s sister property Carter Estate Winery and Resort. “We are pleased to welcome Jon to lead ...
Nanuku Resort Fiji Appoints Tomasi Turukawa as General Manager
NANUKU RESORT FIJI | March 14, 2024
Fiji’s award-winning luxury resort promotes Turukawa, who holds 3+ years of leadership experience with the property, to the new top management role (VITI LEVU, FIJI; MARCH 14, 2024) — Five-star luxury resort, Nanuku Resort Fiji, is pleased to announce the appointment of Tomasi Turukawa to General Manager. A local born and raised in the Village of Navuevu, Turukawa brings his local knowledge and expertise–along with more than 17 years of hospitality experience–to his new role at the resort, which is operated by Storey Hotel Management Group. Previously Nanuku’s Director of Rooms and then Resort Manager, Turukawa will now be r...
OTH Hotels Resorts Names James Hansen as Chief Development Officer
OTH HOTELS RESORTS | March 14, 2024
(Williamsburg, VA) March 14, 2024 – OTH Hotels Resorts (OTH), a Virginia-based hospitality ownership and management company with an asset portfolio valued at more than $775 million, has appointed James Hansen as the company’s new Chief Development Officer. Hansen brings nearly 25 years of executive level industry leadership experience to his newly minted position at OTH, where he will work directly with CEO Todd Felsen to power the company’s aggressive growth strategy and long-term domestic and international expansion plans. Hansen’s vast industry experience encompasses all facets of revenue-focused hospitality and asset management ...
U.S. Travel Welcomes Aimee Gabel as SVP, Events and Education
U.S. Travel Association | March 14, 2024
WASHINGTON (March 14, 2024)—The U.S. Travel Association today announced that Aimee Misako Gabel has joined the organization as Senior Vice President, Events and Education. This new position will play a key role in shaping and transforming the association’s signature events—including U.S. Travel’s IPW, ESTO, Summer Summit and Future of Travel Mobility—and also deliver new programs aligned with U.S. Travel’s strategic priorities. “Aimee brings an invigorating combination of event innovation and delivery excellence,” said Ellen Davis, U.S. Travel’s Executive Vice President, Business Strategy and Industry Engagement. “Her e...
HEI Expands Presence in Metropolitan Atlanta With Addition of Two DoubleTree by Hilton Hotels
HEI Hotels & Resorts | March 14, 2024
Norwalk, CT, March 14, 2024 - HEI Hotels & Resorts, one of the nation's leading operators of institutionally owned hotels with a portfolio of more than 100 properties across the United States, has added the DoubleTree by Hilton Atlanta-Roswell and DoubleTree by Hilton Atlanta – Alpharetta to its portfolio, bringing the total number of hotels managed in the metropolitan Atlanta market to 14. The 174-key DoubleTree by Hilton Atlanta-Roswell is located off Turner McDonald Parkway, within three miles of office parks, dining and vibrant downtown Roswell. The property offers guests an outdoor pool, fitness center, lobby bar and lounge and 1...
Best Western Texas City I-45 Reopens in Texas After Extensive Renovation
BWH Hotels | March 14, 2024
Texas City, Texas (March 14, 2024) – Best Western® Hotels & Resorts announces the re-opening of the Best Western Texas City I-45, located at 10620 Emmett F Lowry Expressway in Texas City, TX. The hotel is owned by Aman Patel and features 52 guestrooms, including 13 suites. The former SureStay® Hotels property reopened as a Best Western hotel after completing a major refresh, including guestrooms designed with modern and stylish interiors, as well as the design-forward lobby welcoming guests with functional and comfortable seating. Guest rooms come equipped with new 55-inch LG Smart TVs offering Hulu and Netflix, mini fridges, ...
The Westin Los Angeles Airport Debuts Following $45 Million Transformation
The Westin Los Angeles Airport | March 14, 2024
As Los Angeles Evolves, the Well-Situated Hotel Refocuses on Health & Wellness with a $45 Million Transformation LOS ANGELES (MARCH 14, 2024) – Sitting just a few miles from the newly opened SoFi Stadium, The Westin Los Angeles Airport offers guests a haven of modern wellness — and in early 2024 unveiled an extensive $45 million renovation. The hotel underwent a transformation to match Los Angeles’ ongoing tourism boom, as well as LAX’s extensive multi-billion-dollar modernization project. “Los Angeles is in the midst of a major renaissance — and fittingly, The Westin Los Angeles Airport was reborn in 2024,” said Mark G...
DoubleTree by Hilton Lima San Isidro Opens in Peru
DoubleTree by Hilton | March 14, 2024
New hotel opens in Lima and unveils gastronomic experiences in partnership with renowned chef LIMA, March 14, 2024 – Hilton (NYSE: HLT) announced the opening of the DoubleTree by Hilton Lima San Isidro, a new benchmark in executive hospitality with an eclectic design and a gastronomic proposal developed by Grupo Aramburú Matriz in the financial and economic district of the Peruvian capital. This property received an investment of more than US $17 million from Peruvian and Spanish partners. The hotel has 117 rooms and boasts the highest quality standards of the DoubleTree by Hilton brand, with a commitment to innovative design that comb...
Janu’s Inaugural Hotel, Janu Tokyo, Opens in Japan
JANU | March 14, 2024
TOKYO, March 14, 2024 -- Janu's inaugural hotel, Janu Tokyo, is now open, marking the inception of a robust and expanding pipeline of 12 properties. Reshaping the luxury hospitality landscape, Janu draws from the legacy of its revered sibling, Aman, while charting its own unique course with an innovative and inspiring vision. In harmony with Aman yet offering a distinctive touch, Janu radiates an uplifting spirit and playful design narrative, in contrast to the serene tranquillity and calming zen for which Aman is renowned. Put simply, if Aman is sanctuary, then Janu is connection. The launch of Janu Tokyo solidifies Aman Group's po...
