Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17th, 2024
The Shift in Hotel Bookings from Desktop to Mobile and Tablet Accelerates in Q3, 2013
the Authors and HeBS Digital | December 6, 2013
By Max Starkov & Sara O'Brien In our article earlier this year, "The Truth is in the Numbers: 2013 is Undoubtedly the Year of the Three Screens in Hospitality," we outlined the rapid growth in hotel website visitors and bookings from mobile (smartphone) and tablet devices at the expense of the traditional desktop. The results from Q3 2013 are in, and the shift from desktop to mobile and tablet devices is even more massive than it was at the beginning of the year. There is no doubt: 2013 is undeniably the year of the three screens. The Shift is Massive: The results from Q3 of 2013 demonstrate a tremendous and continual shift from de...
RFID Systems Provider InvoTech Names Jeff Welles President
InvoTech Systems | December 3, 2013
Industry Veteran to Focus on Customer Success; Will Continue to Leverage Emerging Technologies and Provide Superior Customer Service LOS ANGELES, CA - December 3, 2013 - InvoTech Systems, Inc. appointed Jeff Welles to the post of president. InvoTech is a leading provider of systems that integrate the latest RFID technology to increase profitability for hotels, casinos, hospitals and commercial laundry operators. InvoTech celebrated its 20-year anniversary in 2013 and more than 500 clients in over 20 countries. Welles brings 21 years of experience solving clients' business problems with advanced technologies to his new post. Click here f...
Construction Starts for Microtel Inn & Suites in Kenedy, Texas
BuildCentral | December 3, 2013
Hotel-Online and BuildCentral Add/Update 141 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. December 3, 2013 - Hotel-Online and BuildCentral have added or updated 141 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: Sunset/Doheny Hotel (West Hollywood, CA) Port Imperial Hotel Number Two (Weehawken, NJ) Hyatt Pl...
PT Duta Anggada Realty & IHG to Develop 447-key Holiday Inn & Suites Jakarta Gajah Mada, Indonesia
IHG (InterContinental Hotels Group) | December 3, 2013
Jakarta, 3 December 2013: InterContinental Hotels Group (IHG), one of the world's leading hotel companies, and PT Duta Anggada Realty Tbk, have signed an agreement to develop Holiday Inn & Suites Jakarta Gajah Mada, adding to IHG's continued growth in Indonesia. Located in the bustling Jalan Gajah Mada in North Jakarta, the 447-room Holiday Inn & Suites Jakarta Gajah Madah will not only feature hotel rooms, but also serviced apartments for guests who want to book extended stays at the hotel. The mixed-use development is opposite the LTC Glodok Mall, a short drive away from Jakarta's Central Business district and easy access from...
Development Begins for 204-room Brooklyn EVEN Hotel to Open in New York in Mid-2015
December 3, 2013
ATLANTA – December 3, 2013 - InterContinental Hotels Group (IHG) [LON: IHG; NYSE: IHG (ADRs)] today announced that it has acquired a new asset in Brooklyn, N.Y., that the Company will develop as a new hotel under its EVEN™ Hotels brand, expanding the wellness hotel brand's portfolio in the Greater New York City area and accelerating its growth in strong urban markets. This new property will be the fifth hotel added to the EVEN Hotels brand's development pipeline, and the announcement comes as EVEN Hotels prepares to open its first two properties in spring 2014. "As the third largest central business district in New York City and a s...
HMC to Manage the New Build 83-key Microtel Inn & Suites by Wyndham Midland, TX; Opening in Q2 2014
Hospitality Management Corporation (HMC) | December 3, 2013
Dallas, TX, December 3, 2013: Leo Spriggs, President/CEO of Hospitality Management Corporation (HMC), one of the country's largest third-party privately held hotel management companies ranked in the top 40 (of all third party and owner operated) largest independent U.S. Hotel Operators is pleased to announce the signing of a property management agreement for a new build Microtel Inn & Suites by Wyndham, located in Midland, Texas adding to HMC's growing portfolio of managed properties. The Microtel Inn & Suites by Wyndham will have a total of 83 guest rooms and is to be completed by early April 2014. Some of the Hotel amenities a...
Holiday Inn Express New Orleans Airport Boosting Cell Coverage and Guest Satisfaction
RoamingAround | December 3, 2013
RoamBoost from RoamingAround providing amplified cellular service BOSTON, MASS. - DECEMBER 3, 2013 - Today the Holiday Inn Express New Orleans Airport is offering superior service to guests now that issues with insufficient cell phone coverage have been eradicated. Once a black hole for cellular service, the Big Easy's newest hotel, managed by New Orleans-based Expotel Hospitality Services Inc., and located adjacent to the Louis Armstrong International Airport, now provides exceptional mobile connectivity no matter where callers are on property thanks to RoamBoost from RoamingAround. RoamBoost enhances the local geography's coverage in...
Midas Hospitality to Build and Manage 125-room Courtyard by Marriott in St. Peters, Missouri
Midas Hospitality | December 3, 2013
SAINT LOUIS, MO, December 3, 2013 - An investment group led by Midas Hospitality, LLC announces the development of a new 125-room Courtyard by Marriott in St. Peters, Missouri, a St. Louis suburb. The St. Louis-based hotel owner, operator and developer, Midas Hospitality, LLC will manage the asset. Located in St. Charles County, the Courtyard by Marriott - St. Peters is 30-miles NW of downtown St. Louis ideally located on the I-70 corridor. The new Courtyard will replace the former 30-year old, 200-room, Holiday Inn. Demolition of the old asset will commence Q2, 2014 with a projected opening summer, 2015. The $14.6 million, 4-story proj...
Boscolo Hotels in Rome and Milan, Italy Join Autograph Collection
Boscolo Hotels | December 2, 2013
London, United Kingdom, December 2, 2013 - Boscolo Hotels and the exclusive portfolio of independent hotels, the Autograph Collection, announced today the news that twoadditional luxury Boscolo Hotels in Italy will join its ensemble this fall. The Boscolo Milano will be the first to join the collection, followed by the Boscolo Exedra Roma in early December. Boscolo began its partnership with Autograph Collection in 2011 with the inauguration of its first hotels in the portfolio in four of Europe's most exciting cities, including the Boscolo Palace in Rome, Boscolo Venezia in Venice, Boscolo Prague in the Czech Republic and the Boscolo B...
The 126-room Hotel Indigo® Düsseldorf – Victoriaplatz Opens in Germany
The Hotel Indigo | December 2, 2013
2 December, 2013 - InterContinental Hotels Group (IHG®), one of the world's leading hotel companies, is thrilled to announce that it has opened Hotel Indigo® Düsseldorf - Victoriaplatz at the centre of this fashion-forward German city, renowned for its style credentials. Hotel Indigo Düsseldorf-Victoriaplatz will operate under a franchise agreement with LFPI Hotels Management Germany GmbH. The hotel will be the third Hotel Indigo property in Germany, alongside Hotel Indigo Berlin – Alexanderplatz and Hotel Indigo Berlin – Ku'Damm. As IHG's boutique brand, every Hotel Indigo property is designed to reflect the local neighbourhood...
Accor Launches Asset Reorganization; New Model Separates Asset Management and Services to Owners
Accor | November 27, 2013
(Paris) November 27, 2013 - A new strategy to enhance growth and sustained value creation --Redefinition of the Group's business model around its 2 core missions, for maximum operational performance & sustainable growth Hotel Services: a hotel operator and brand franchisor that will be fee-oriented and P&L driven. HotelInvest: a hotel owner and investor that will be yield-oriented and balance sheet driven. -- A value-oriented, disciplined hotel ownership strategy, entailing notably the end of expansion through leases, and no further disposals of owned hotels,unless they are structurally under performing assets. -- A new orga...
How Airbnb Is Crushing Traditional Hotel Brands
Vikram Singh | November 27, 2013
by Vikram Singh In April, I wrote one of my first ever articles about Airbnb's impact on the hotel industy. It started as a response to the Euromonitor report highlighting how little impact it was going to have. I fully disagreed. While I did not have the numbers to prove it, I have always known that Airbnb's impact was going to be HUGE based on the steps they were taking, and the rapidly changing needs of the global traveller. In the few short months since my first article, Airbnb has released some super cool stats that prove what I have always believed: they are changing the hospitality business. They created $632 million in economi...
Waterford Hotel Group to Manage the 119-key Fairfield Inn & Suites Boca Raton in Florida
Waterford Hotel Group, Inc. | November 27, 2013
Waterford, CT - November 27, 2013 --- Waterford Hotel Group, one of the nation's leading hotel management companies, has assumed management of the Fairfield Inn & Suites in Boca Raton, Florida. Waterford Hotel Group now operates 30 properties representing more than 3,600 rooms. The hotel is owned by Boca Suites, LLC, a joint venture partnership with affiliates of Connecticut-based Waterford Group. Collectively, the owners bring several decades of professional experience to the hotel, including hotel development and management. "The Fairfield Inn & Suites Boca Raton fits perfectly with our growth strategy, which includes expandin...
Midas Hospitality Opens the New-Build 135-room Aloft Hotel – Beachwood in Ohio
Aloft Hotels | November 26, 2013
SAINT LOUIS, MO, November 26, 2013 - St. Louis-based hotel owner, operator and developer, Midas Hospitality, LLC announces the opening of a new, 135-room Aloft Hotel (a vision of W Hotels), Beachwood, OH. Just weeks after announcing the opening of a new Candlewood Suites - Greenville, SC, Midas Hospitality announces the opening of the new 135-room Aloft Hotel (a vision of W Hotels), in Beachwood, OH. The Aloft Hotel - Beachwood will be located 12 miles east of downtown Cleveland, OH, just off of I-271, on the northwest corner of the Harvard Rd & Richmond Rd intersection. Kurt Furlong, Midas Hospitality - EVP & Principal - Sales ...
Midas Hospitality Acquires the Staybridge Suites and the Holiday Inn Express in O’Fallon, Missouri
Midas Hospitality, LLC | November 26, 2013
SAINT LOUIS, MO, November 26, 2013 - An investment group led by Midas Hospitality, LLC has acquired the 97-room Staybridge Suites and the 122-room Holiday Inn Express - O'Fallon, MO. St. Louis-based hotel owner, operator and developer, Midas Hospitality, LLC will manage the assets. Opening in 2005, the Staybridge Suites and Holiday Inn Express sit adjacent to each other, located at 1155 and 1175 Technology Drive, O'Fallon, Missouri respectively. The hotels are located on the northwest corner of I-63/Hwy 40 and Hwy K, 30 miles west of downtown St. Louis. Robert Willard, President & Principal, Midas Hospitality, LLC states, "We are ex...
Hotel Equities Selected to Manage Newly Converted 145-room La Quinta Inn & Suites Pittsburgh North
Hotel Equities (HE) | November 26, 2013
Atlanta, GA-November 26, 2013 - Atlanta-based Hotel Equities (www.hotelequities.com) has been selected to manage the newly converted 145-room La Quinta Inn & Suites Pittsburgh North in Pittsburgh, Pennsylvania to its portfolio. "We are delighted to expand our portfolio in Pennsylvania with this well-positioned hotel in Pittsburgh," said Joe Reardon, Vice President of Business Development for HE. "Our management team looks forward to making this hotel the flagship property for the La Quinta brand by building a rewarding and profitable working partnership with the hotel's ownership group and adding value to their asset." The La Quinta...
Grupo AGRISAL Opens the 196-room Holiday Inn Express Panama Distrito Financiero in Panama City
November 26, 2013
26 November, 2013 - MIAMI – InterContinental Hotels Group (IHG) today announced the newest addition to its Latin America portfolio with the opening of the 196-room Holiday Inn Express® Panama Distrito Financiero hotel located in Panama City, Panama. In partnership with Grupo AGRISAL, this is Panama City's first Holiday Inn Express® hotel. Owned by Grupo AGRISAL, the Holiday Inn Express Panama Distrito Financiero hotel is their fourth IHG®-branded property with others open and under construction in Costa Rica and El Salvador. "Holiday Inn Express is one of the fastest-growing hotel brands in the world, and we are thrilled to now hav...
Rex Trivedi Opens the 66-key BEST WESTERN PLUS Woodland Hills Hotel & Suites in Tulsa, Oklahoma
Best Western International, Inc. | November 26, 2013
TULSA, Okla., November 26, 2013 - Best Western International announces the opening of the BEST WESTERN PLUS Woodland Hills Hotel & Suites, located at 10143 E 62nd Street S. Owned by Rex Trivedi., the 100% smoke free hotel features 48 guest rooms and 17 suites. Hotel amenities include a complimentary hot deluxe breakfast, indoor heated pool, hot tub and a fitness center. Each guest room is equipped with a 37" flat screen television and suites with 42" flat screen televisions, mini-refrigerator, microwave and free wireless Internet access. For business travelers, the hotel offers a 24-hour complimentary business center with printing a...
Construction Underway for 164-key Staybridge Suites Al Andalus Mall in Jeddah, Saudi Arabia
IHG (InterContinental Hotels Group) | November 26, 2013
Jeddah, Kingdom of Saudi Arabia, 26 November 2013: IHG (InterContinental Hotels Group) has signed a 15 year management agreement with Al Andalus Property for a Staybridge Suites hotel in Jeddah, Kingdom of Saudi Arabia. Staybridge Suites Al Andalus Mall is due to be the first Staybridge Suites property to open in Saudi Arabia. The announcement follows closely after IHG announced plans for a Staybridge Suites property on Hira Street in Jeddah, demonstrating the increasing demand for extended stay properties in this important commercial hub. These two Jeddah properties mark the entrance of the Staybridge Suites brand into Saudi Arabia. As...
Andrew Sanders Joins RoamingAround as COO
RoamingAround | November 26, 2013
Hospitality veteran bringing expertise in sales, operations and mobility BOSTON, MASS. - NOVEMBER 26, 2013 - RoamingAround announces that Andrew Sanders has joined the company as chief operating officer. Previously Sanders served as VP business development at OpenWays, developer of Mobile Key technology that enables hotel guests to bypass the front desk and optionally use their mobile devices as a room key. RoamingAround provides guest-engagement driven mobile solutions, such as Mobile Key by OpenWays, Mobile Apps, Mobile Offers and RoomBoost (which solves the problem of poor cellular coverage in areas of many hotels). "Andrew brings a ...
Operadora Decori Orizaba SA de CV. Opens the 103-room Holiday Inn Orizaba Hotel in Veracruz, Mexico
November 26, 2013
Orizaba, Ver. – 26 November, 2013 - InterContinental Hotels Group (IHG) today announced the opening of the Holiday Inn® Orizaba hotel, bringing its total number of hotels in Veracruz to eight including: two Crowne Plaza® hotels, one Hotel Indigo® property, three Holiday Inn® hotels and one Holiday Inn Express® hotel. "This market has vast potential and we are happy to grow the IHG brand family here," said Gerardo Murray, vice president, Strategic Marketing Services, Mexico, Latin America and the Caribbean, IHG. "The scale and diversity of the IHG family of brands means that our hotels can meet our guests' needs whatever the occas...
Groundbreaking Celebrated for 185-key Holiday Inn Express Hotel & Suites Hermosillo, Sonora, Mexico
November 26, 2013
Hermosillo, Son. – 26 November, 2013 - InterContinental Hotels Group (IHG) and Posadas Cantabria, S.A. de C.V., announce the ground breaking of the Holiday Inn Express® Hotel & Suites Hermosillo, Sonora. Slated to open before the end of 2014, the hotel is expected to generate at least 150 employment opportunities. Once open, this will be the fourth IHG®-branded hotel in Sonora which is currently home to two Holiday Inn® hotels and one Holiday Inn Express® hotel. The 185-room hotel is being developed by Posadas Cantabria, S.A. de C.V., with an investment of more than $12 million and is a testament to IHG's growing presence in M...
Benchmark Hospitality International Names John MacMullen Area Director of Sales and Marketing
November 25, 2013
The Woodlands (Houston), Texas, November 25, 2013 - Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has appointed John MacMullen area director of sales and marketing. Mr. MacMullen is based in Benchmark's Miami office. Eric Gavin, Benchmark's regional vice president of sales & marketing officer, made the announcement. "It is a pleasure to welcome John to Benchmark Hospitality International," said Mr. Gavin. "He comes to us with a solid background of leadership success within sales and marketing for numerous luxury hotels and resorts. He is a terrific addition to our team." In his new posit...
Hilton Worldwide Appoints Heinrich Grafe as General Manager of Conrad Tokyo, Japan
Conrad Tokyo | November 25, 2013
Tokyo, JAPAN, November 25, 2013 - Hilton Worldwide has appointed Heinrich Grafe as General Manager of Conrad Tokyo with effect from November 18, 2013. Heinrich joins Conrad Tokyo from the award winning Conrad Centennial Singapore where he served as General Manager since 1998. Under his leadership, Heinrich steered the hotel on a path of continued growth and development, with Conrad Centennial Singapore now recognised as a leading property in one of the most prominent Meeting, Incentive, Convention and Exhibition (MICE) destination in the region. Under Heinrich's strong direction, Conrad Centennial Singapore has won numerous prestigious ...
