The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24th, 2024
Navigating the Complex World of Conversational AI – Part 2
Travel Outlook, the premier hotel call center™ | July 16th, 2024
Hoteliers, Integration Partners Applaud Maestro PMS’s Innovative, All-In-One Technology
Maestro PMS | May 1, 2024
NEW tools take center stage at the company’s largest Users’ Conference on record, including embedded payments, learning management, client incentives and more Markham, Ontario, May 1, 2024 — Independent hoteliers gathered in Toronto last month to attend “Accelerate 2024”, a user’s conference hosted by Maestro PMS, the preferred Web Browser based cloud and on-premises all-in-one PMS solution for hotels. Shattering past attendance records, hotel operators and technology sponsors said the event exceeded their expectations. Ideas were exchanged, alliances built, and NEW tools and mobile enhancements introduced to set everyone in ...
Sojern Elevates Guest Experience With HotelKey
Sojern | April 30, 2024
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Shiji Enterprise Platform PMS Is Selected by Melco Resorts & Entertainment to Power Its Digital Transformation
Shiji Group | April 29, 2024
Leading luxury casino and entertainment group chooses Shiji Enterprise Platform PMS for its advanced features, robust security and luxury hotel experience. SINGAPORE, April 29, 2024: Shiji, the global hospitality technology innovator, has announced that Melco Resorts & Entertainment (Melco), owner and operator of integrated resort facilities in Asia and Europe has selected Shiji Enterprise Platform PMS to power their global portfolio of resorts. The company will begin implementation at their locations in Macau, completely transforming its current technical infrastructure. With 5 properties located throughout Asia and Europe and a...
The Future of Hotel Procurement Is in the Cloud—Here’s Why
Johannes Vocke | April 23, 2024
By Johannes Vocke If your hotel uses in-house software to manage procurement, leadership may be reluctant to adopt a cloud-based solution—especially if an on-premise system has served you well for many years. This mindset is likely to put your hotel behind competitors in the near future if it hasn’t already. Many leading hoteliers are leveling up their procurement departments with cloud-based infrastructure - investments that are now key to streamlining procurement operations, navigating an uncertain market, and satisfying new guest expectations. Even more than AI, the Internet of Things (IoT), blockchain, or robotics, hoteliers bel...
5 Ways Learning Management Systems Embedded in Your PMS Help Jump-Start Onboarding
Warren Dehan | April 23, 2024
Hoteliers planning on new hires and seasonal hires must focus on shorter lessons, interactive experiences, and providing accessible learning tools to workers By Warren Dehan Independent hoteliers are looking for impactful ways to train tomorrow’s workers – and fast. Hotel leaders must find ways to shorten training time and improve worker decision-making, starting with how they interface with on-property technology. The hotel property-management system typically has the most significant learning curve for new hotel workers, and it’s up to PMS developers to design systems that help new employees easily acclimate to their property’...
Choosing the Right Hospitality Suite – A Changing Landscape
Joe Vargas | April 16, 2024
By Joe Vargas Over the last couple of decades, hoteliers have been faced with two main options when upgrading hospitality management software: Acquire new point solutions that address specific challenges or adopt an integrated platform that manages multiple functions in one place. Another factor that hotels now must consider is whether to maintain legacy, on-premise systems or modernize software with the cloud. Tech-forward hoteliers know that moving to the cloud is inevitable to succeed in this competitive industry—it’s just a matter of when and how. Still, many hotels struggle to progress past legacy property management systems. T...
Amadeus Brings Personalization, Choice, and Flexibility to the Forefront of the Hotel Tech Stack With Expanded iHotelier® Suite
Amadeus | April 16, 2024
The latest innovation to Amadeus’ leading reservations system and booking engine will address hoteliers’ top goals and challenges with a “build-your-own” suite of solutions model April 16, 2024 – As the hospitality industry continues to evolve, the rising need for personalization serves as a powerful indication that new strategies are essential to elevate the customer experience and unlock untapped revenue potential. Just as guests expect their preferences and challenges to be addressed immediately and accurately, hotels too are seeking innovative solutions to meet these demands effectively. In response to this growing trend, Am...
Cloudbeds Observes Shift Towards Longer Stays
Cloudbeds | April 15, 2024
Hospitality management platform Cloudbeds has observed a moderate (1%) uptick in medium-term stays globally in 2023, accompanied by a slight decline of 2% in short stays. The findings come from Cloudbeds’ 2024 ‘State of Independent Lodging Report’, which suggests the surge in three to four-night stays may be an indication of the rising popularity of “bleisure” or blended travel, as more travellers take advantage of the flexibility of remote work to extend their stays. The technology provider says the return of international tourism could also play a role in the shift towards longer stays, as inbound tourists tend to stay longer ...
Challenges Faced by Hospitality Organizations in Overcoming Communication Silos
Jaime McMahon | April 11, 2024
By Jaime McMahon In the fast-paced environment of the global hospitality industry, various teams must work together to deliver exceptional customer service. When departments in hotels, restaurants, casinos, and similar organizations are aligned, they share information and address potential issues promptly, but when they work alone, customer satisfaction inevitably suffers. Unfortunately, instead of sharing information and collaborating freely with other teams in their hospitality organization, many teams store data behind closed walls, which can create communication silos. A recent PwC survey finds that 55% of organizations have teams w...
InnSpire Announces Global Rollout of Groundbreaking InnSpire.ONE AI Platform, Revolutionizing Hotel Operations
InnSpire | April 10, 2024
Hotel properties worldwide to embrace the power of artificial intelligence with the diverse capabilities of the InnSpire.ONE AI hotel ecosystem. Stockholm & Washington, D.C. – April 10, 2024 – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, announces the global rollout of its transformative InnSpire.ONE AI platform, which is reshaping the landscape of luxury hotels worldwide. InnSpire.ONE AI represents a monumental leap forward in hotel operations, offering an integrated ecosystem that enhan...
Hoteliers To Gather in Toronto for Maestro PMS’s Sold Out ‘Accelerate 2024 Users Conference’; Game-Changing Tech to Be Showcased
Maestro PMS | April 9, 2024
Invitation-only event will feature expansion to sought after all-in-one solutions by this popular PMS provider; NEW Maestro Embedded Payments Solution and NEW Client Reference Incentive Program to be introduced among other new features Markham, Ontario, April 9, 2024 — Next week users of the widely popular Maestro PMS platform, a Web Browser based cloud and on-premises all-in-one property-management system, will gather at the King Edward Hotel in Toronto for the SOLD OUT “Accelerate 2024” users conference. The four-day event, to be held April 15 to 18, will enable attendees to exchange ideas, build alliances, and leverage innovative ...
Cloudbeds Urges Independent Hoteliers to Consider New Ways to Hedge Inflation in 2024
Cloudbeds | March 27, 2024
Cloudbeds’ 2024 State of Independent Lodging Report reveals independent hoteliers can no longer rely on average daily rate (ADR) increases to counter high inflation in 2024. The technology provider advises lodging businesses to explore further avenues to boost their bottom line, particularly in food, parking, ancillary fees, and non-refundable rates. Cloudbeds’ findings are grounded in data from 10,000+ independent properties across more than 100 countries worldwide. San Diego, CA – Cloudbeds, the hospitality management platform powering more reservations and happier guests for independent lodging businesses around the gl...
Galgorm Is First in UK to Benefit From Maestro All-In-One PMS, Right Revenue Integration
Maestro PMS | March 26, 2024
Joint technology to drive rate recommendations, perfect pricing strategies, and improve reporting accuracy for forward-thinking, innovative hotel company Markham, Ontario, March 26, 2024 — Maestro PMS has recently partnered with Right Revenue to streamline and enhance revenue-management capabilities for its joint independent hotel customers. Right Revenue takes robust guest history data that resides in Maestro PMS, runs rate recommendations for each room type through complex machine learning and AI, then pushes a new pricing strategy back into Maestro PMS at the touch of a button. By analyzing booking patterns and making recommendations ...
Château Élan Resort and Winery Partners With Travel Outlook, The Premier Hotel Call Center to Use AI to Increase Bookings and Enhance Customer Satis
Travel Outlook, The Premier Hotel Call Center™ | March 19, 2024
SANTA FE, NEW MEXICO (March 2024): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Château Élan Winery and Resort (Château Élan), a 3500 square acre vineyard and resort set in the rolling hills of Northern Georgia, has partnered with Travel Outlook, The Premier Hotel Call Center™ (Travel Outlook) to use Travel Outlook’s artificial intelligence tools and services to bring enhanced customer service and voice channel excellence to Château Élan. Château Élan Winery and Resort is nestled in the picturesque foothills of Georgia's lush wine country and is a luxurious haven that seamlessly blends Old World...
Remington Hospitality Expands Partnership With Amadeus to Include Demand360+®
Amadeus | March 19, 2024
The US based hotel management company selects Amadeus’ business intelligence solution to power strategic growth, capture new revenue, and benefit from a network of over 44,000 properties worldwide that contribute data to the platform March 19, 2024 – As travel demand continues to close the gap to pre-pandemic levels, having fresh, forward-looking data insights are essential to support strategic decision making for hoteliers. This is why Remington Hospitality, with a portfolio of more than 134 hotels in 26 US states, is expanding its technology partnership with Amadeus. In addition to its current use of Amadeus solutions such as Delphi...
All Aboard: How Intuitive PMS Tools Are Improving PMS Training and Adoption
Warren Dehan | March 12, 2024
A hotel’s property-management system opens operators up to new worlds of potential capabilities, operating strategies, efficiencies, and more By Warren Dehan When it comes time to invest in a new property management system, independent hoteliers have no need to panic. Such an investment is often daunting financially and operationally, but modern PMS providers skilled at working with independent hoteliers are providing more reliable support and a more robust roadmap for success when onboarding new technology through expanded training tools, support, and an eye for detail. Independent operators have historically struggled to stay com...
Hotel Revenue Growth Spearheads Cendyn’s Repositioning
Cendyn | March 7, 2024
Integrated hotel technology and services company unveils new brand proposition and products following portfolio consolidation Paris, France, 07 March 2024 – Cendyn, a global leader of integrated hotel solutions, has unveiled a revamped brand identity and a new consolidated product offering at ITB Berlin, bolstered by a bigger team in EMEA and APAC to support its growing customer base. Cendyn’s new value proposition presents a powerful collection of integrated solutions, enabling hoteliers to find new guests, book more direct, and grow revenue. Representing key parts of its product portfolio, Cendyn’s new consolidated Revenue G...
Introducing Jonas Chorum POS: Streamlined Retail & Restaurant Operations
Jonas Chorum | March 6, 2024
Jonas Chorum is excited to introduce our new point-of-sale solution, Chorum POS. The combination of Chorum PMS and POS gives hotels one integrated solution across hotel departments. Chorum POS is a robust management system that can run front-of-house and back-of-house operations for busy restaurants. It is a flexible and scalable system that can be used across multiple outlets, from your bar, restaurant, lounge, gift shop, or any retail space. Chorum POS is fully integrated with our property management system to create a seamless guest experience. Data is automatically synced to create itemized receipts when needed, while managing end-of-...
Travel Outlook the Premier Hotel Call Center™ and OTA Savings by x-quic™ Announce a Strategic Partnership to Maximize Hotelier Profitability
Travel Outlook, the premier hotel call center™ | March 5, 2024
Santa Fe, New Mexico, March 5, 2024 — Travel Outlook, the premier hotel call center™ is pleased to announce a strategic partnership with OTA Savings by x·quic™, the leading provider of AI-powered online travel agent (OTA) reconciliation. This collaboration marks a significant milestone in the hospitality industry, enabling hotels to streamline their processes, lower their costs and improve profitability. "We are excited to partner with OTA Savings by x·quic™ to bring innovative solutions to hotels," said John Smallwood, President of Travel Outlook. "By effectively converting our clients’ reservations calls to revenue, we off...
Mews and Amadeus Extend Partnership to Expand the Hospitality Technology Ecosystem
Mews | March 5, 2024
The four integrations will enable hoteliers to gain market insights, expand distribution options, grow guest loyalty, and strengthen meeting & event management March 5th, 2024 – Mews, the industry-leading hospitality cloud, and Amadeus, the global leader in travel technology, today announce their extended strategic partnership to better connect the hospitality technology ecosystem. Mews, which has over 1,000 partners in its marketplace, empowers hoteliers to build the tech ecosystem that perfectly suits their goals and provide an exceptional experience for their guests. Since 2018, Mews has integrated with Amadeus’ iHotelier...
SHR and Cloudbeds Partner to Transform Hospitality Management
SHR | March 4, 2024
HOUSTON & SAN DIEGO, March 4th, 2024 – SHR, a leading provider of innovative technology solutions for the hotel industry, and Cloudbeds, the premier hospitality management software platform, proudly announce their collaboration aimed at elevating hotel management through the integration of Allora CRS (Windsurfer) and the Cloudbeds platform. The collaboration between SHR and Cloudbeds marks a significant milestone in the hospitality technology landscape. By joining forces, both companies aim to deliver enhanced solutions that empower hoteliers to streamline operations, optimize revenue, and elevate the overall guest experience. Key ...
Stayntouch and Omniboost Team Up for Cutting-Edge and Integrated Tech Showcase at ITB Berlin
Stayntouch | February 29, 2024
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How Embedded Payment Processing Is Shaking Up the Travel Experience
Warren Dehan | February 27, 2024
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Cloudbeds Unveils Annual State of Independent Lodging Report
Cloudbeds | February 26, 2024
San Diego, Feb. 26, 2024 - Cloudbeds, the hospitality management platform powering more reservations and happier guests for independent lodging businesses around the globe, today released its 2024 State of Independent Lodging Report. The second annual edition of the report offers a unique and data-rich perspective on the global independent lodging segment, shedding light on insights and trends from property types and segments often overlooked in industry reporting. Adam Harris, Co-Founder and CEO of Cloudbeds, said: “The outlook for the travel industry in 2024 looks rather encouraging, with economic forecasts shifting from fears of a ...