The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24th, 2024
Navigating the Complex World of Conversational AI – Part 2
Travel Outlook, the premier hotel call center™ | July 16th, 2024
Navigating Today’s Persistent Labor Shortages in Hospitality
John Smallwood, President of Travel Outlook | February 22, 2024
How technology can help the hospitality industry traverse these turbulent waters and emerge stronger and more resilient than ever. By John Smallwood, President of Travel Outlook February 22, 2024 – In the dynamic hospitality industry, where guest satisfaction reigns supreme, the persistent challenge of staffing shortages has reached a critical juncture. According to a recent survey by the American Hotel & Lodging Association (AHLA), a staggering 67% of hotels are grappling with staffing shortages. This scarcity of personnel is not merely an inconvenience; it is a significant impediment to the industry's seamless operation. Despi...
Jonas Hospitality’s Newly Created Property Systems Group To Bridge the Gap Between Best-in-Class & All-in-One Solutions
Jonas Hospitality | February 22, 2024
[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column ...
Cloudbeds Announces Strategic Partnership With Amadeus iHotelier
Cloudbeds | February 21, 2024
(San Diego) February 21, 2024 — Cloudbeds, a global leader in hospitality management software, today announced a strategic partnership with Amadeus, a leading provider of advanced technology solutions for the travel industry. This collaboration marks a significant milestone for both companies, bringing together Cloudbeds’ award-winning hospitality platform and Amadeus iHotelier's cutting-edge technology to enhance distribution capabilities for hotels worldwide. Key highlights of the partnership include: Seamless Integration: The integration of Cloudbeds' robust property management system (PMS) with Amadeus iHotelier's s...
Cloud5 Communications Publishes eGuide Detailing How Hotels Can Overcome Most Pressing IT Challenges
Cloud5 Communications | February 21, 2024
Comprehensive guide demonstrates how partnering with a Managed Services Provider (MSP) can be game-changing for properties seeking enhanced efficiency and IT expertise Chicago, IL. — February 21, 2024, Cloud5 Communications, a comprehensive provider of IT solutions and services for more than 5,000 hotels across the Americas, has today announced its release of a free-to-download eGuide highlighting the advantages of adopting end-to-end managed services. Entitled “How to Address Today’s Most Common Hospitality IT Pain Points,” Cloud5’s latest eGuide offers insights into the core IT challenges that hospitality companie...
Zouk Group Selects UrVenue as Technology Partner for Global Expansion
UrVenue | February 20, 2024
Global lifestyle brand leverages UrVenue’s best-in-class platform for clubs and events in Singapore, Japan, and Malaysia. LAS VEGAS, FEBRUARY 20, 2024 — Zouk Group, a global lifestyle brand specializing in nightlife, entertainment, and dining, has selected UrVenue, pioneer of nightlife technology, as its global technology partner, expanding their current partnership to Zouk Group’s nightlife venues in Singapore, Japan, and Malaysia. Zouk Group and UrVenue first became partners in 2021 with the opening of Zouk Nightclub, AYU Dayclub, FUHU restaurant, and RedTail social gaming bar, all of which are located within Resorts World Las Ve...
Springer-Miller Systems Prioritizes Client Services as They Look Toward the Future
Spring-Miller Systems | February 15, 2024
Springer-Miller Systems (SMS) has been a leading software provider in the hospitality industry for over 30 years. SMS continues to look toward the future in a recent restructuring. Client service remains a priority, and to ensure their clients receive the service they deserve, SMS doubled down on Account Management. SMS has added multiple new roles across their Account Management team creating an ability to narrow their focus and provide “white-glove” services to every customer. Account Managers will now engage customers around every aspect of their business, including but not limited to product needs / recommendations, support escalat...
Data-Driven Hospitality Success: Empowering Decisions & Guest Experiences
Priya Rajamani | February 14, 2024
[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column ...
Maestro PMS All-In-One Solution Provider Unveils 2024 Tech Roadmap Featuring AI Chatbots, AI Booking Engine, Embedded Payments and More
Maestro | February 13, 2024
[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column ...
Cloudbeds Reveals Highest Revenue-Generating OTAs for Independent Properties
Cloudbeds | February 5, 2024
Cloudbeds unveils its rankings of the highest revenue-generating OTAs worldwide for independent hotels, highlighting the continued dominance of Booking.com, Expedia, and Airbnb. The findings indicate a strong comeback for OTAs, the return of Asian travelers, and a renewed demand for hostels and shared accommodations. Based on data from thousands of independent properties, Cloudbeds’ customer insight affirms that properties see a boost in revenue when additional OTA channels are added. San Diego, CA – Cloudbeds, the hospitality management platform powering more reservations and happier guests for independent lodging business...
Paramount Hospitality Management Partners With Travel Outlook, The Premier Hotel Call Center to Boost Conversions
Travel Outlook The Premier Hotel Call Center™ | February 1, 2024
The Southern hospitality giant embraces technology solutions in their new partnership. Santa Fe, New Mexico, January 31, 2024 — In a search for a trustworthy technology partner that’s experience and reputation in the hospitality industry match the high standards at Paramount Hospitality Management™, the company has partnered with Travel Outlook, The Premier Hotel Call Center™ to combat labor shortages and increase conversion rates. Paramount Hospitality™ has been a titan of the hotelier industry since its inception in 2001. Founder Marco Manzie has worked in the hotel business since he was 17. He took his decades of experience...
Pivot Selects Stayntouch PMS to Power Seven Properties
Stayntouch | January 30, 2024
Award-winning hospitality management group chooses Stayntouch for its innovative technology, exceptional customer service, and powerful multi-property management capabilities. Bethesda, MD | Jan. 30, 2024 – Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced a new partnership with Pivot, the lifestyle operating vertical of Davidson Hospitality Group. Stayntouch will implement its flexible, modern cloud PMS across seven Pivot hotels in the United States. Pivot caters to innovative boutique and lifestyle brands that are reshaping the hospitality industry with unique serv...
Jonas Hospitality Introduces Its Latest Brand, Jonas Unify
Jonas Unify | January 30, 2024
Jonas Hospitality is proud to introduce its newest brand, Jonas Unify™. Jonas Hospitality is a family of technology brands serving the hospitality industry that utilize cutting-edge technology solutions to meet critical business needs. Jonas Unify solves the industry’s customer data problem by creating a master record accessible across your entire tech stack, removing silos from disparate systems while ensuring data accuracy and security. With Jonas Unify, property and guest data will sync throughout your tech stack, keeping your staff connected and your guests satisfied. Jonas Unify is built on Jonas ARC™, a proven, open integrat...
AI + Hotels = An Operational Dream
ShiftDigital | January 25, 2024
The rise of AI in the hospitality industry is transforming the very essence of hotel operations, charting a new era for hoteliers worldwide. People, processes, and profits. That’s the operational trifecta every hotelier seeks to master—optimize people and processes to increase profits. But in today’s climate, hotel operations have never been more complex. From workforce challenges to inefficient processes and antiquated systems that directly impact the bottom line, many hoteliers today are questioning how they will solve the profit part of the operational equation. But what if there was a solution that could help address the entir...
In the Fast Lane: The Top 8 Reasons Hospitality Is Marching Fast Toward Automation in 2024
Joe Vargas | January 24, 2024
By Joe Vargas 2024 marks the shift to automation as hotels, venues, and restaurants march fast toward new technologies to transform guest experiences and reduce costs. From mobile apps and self-service kiosks to AI-powered platforms, automation is becoming ubiquitous across hotels, restaurants, and travel businesses. Recent surveys show that over 80% of hospitality operators are integrating automated systems to streamline operations, reduce human error, and optimize performance. This move towards automation is driven by a convergence of factors - changing consumer preferences, labor shortages, rising operational costs, and the need fo...
North America Hotels Leveraging Maestro PMS’s Revolutionary GuestXMS Features to Improve Communication and Boost Guest Engagement
Maestro | January 24, 2024
Properties are relying on the comprehensive guest engagement and operational communication hub to provide enhanced insights into guest needs, improve staff reaction times, and elevate review scores across the board MARKHAM, Ontario, Jan. 24, 2024 — Maestro PMS, the leader in cloud hosted, All In One, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS. This complete, seamless engagement h...
Beekeeper Study Finds Nearly 50% of Frontline Workers Changed Jobs in 2023
Beekeeper | January 22, 2024
Leading frontline success experts find a growing disconnect between frontline workers and managers; charts a path forward for struggling businesses SAN FRANCISCO & ZURICH--Beekeeper, provider of the leading frontline success system, today released its 2024 Frontline Workforce Pulse Report. The report surveyed 8,000 individuals to explore trends for frontline industries and details several ways frontline businesses can improve the employee experience amid high inflation and increased rates of attrition. The report suggests a growing disconnect between frontline workers and management, leading to increased disengagement among front...
The Holy Grail of the Hospitality Industry: The Commercial Strategy Platform
Noelani Schroy | January 16, 2024
By Noelani Schroy The hotel industry is, once again, in a state of flux; the COVID pandemic forever changed how hotels operate, but we are currently in a second evolutionary phase, in which the convergence of technology and strong commercial leadership, is proving to be an operational imperative for hotels to ensure profitability over the long-term. An important first step in this new operational evolution is the implementation of a commercial leader to oversee all the internal departments responsible for revenue generation. In the past few years, commercial teams have started being established in big, branded properties, but today, it is i...
Grand Casino Hotel Resort Elevates Operations, Enhances Guest Experience and Streamlines Infrastructure With Agilysys Solutions
Agilysys | January 9, 2024
Grand Casino Hotel Resort in Oklahoma wins big with interoperable, cloud-native solutions from leading hospitality technology provider ALPHARETTA, GA – JANUARY 09, 2023 – More than one-third of adults expect to visit a casino during the next 12 months, according to the October 2023 edition of the American Gaming Association Outlook. With more than 1,000 casinos to choose from across the United States, Grand Casino Hotel Resort, part of the Citizen Potawatomi Nation located in idyllic Shawnee, Oklahoma, decided to invest in state-of-the-art hospitality-focused technology from Agilysys (NASDAQ: AGYS) to attract a greater share of a...
Interdepartmental Communications & Two-Way Staff Messaging Will Elevate Hotel Operations in 2024
Warren Dehan | January 9, 2024
By Warren Dehan By breaking down departmental barriers, embracing unified data management through an all-in-one PMS, and leveraging modern guest engagement tools, hotels position themselves as pioneers in guest-centric service, setting new standards of excellence in the hospitality industry Thanks to technology, today’s hotel operators are breaking down departmental barriers and adopting a centralized database approach to have a game-changing impact on efficiency. This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests. Such digitalization is revolutionizing how hotels m...
Complimentary Registration Now Open For Doug Kennedy’s Next Training Webcast: Contemporary Approaches for Upselling at Check-In
Doug Kennedy | January 8, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, January 22, from Noon – 12:40pm EDT. REGISTER HERE “Lately, too many hotels seem to be relying on pre-arrival drip campaigns to upsell guests to higher-priced accommodations. The problem is that guests’ inboxes are flooded with similar offers from airlines, rental cars, and other hotels on their itinerary, so most just ignore them,” said Kennedy, “And that’s assuming they don’t get marked as spam.” Kennedy bel...
Wake-Up Call: How Staffing Shortages Spell Opportunity for Hoteliers
Joe Vargas | January 4, 2024
By Joe Vargas During the pandemic, around 70% of all hospitality workers in the United States were laid off. While travel volumes have largely returned to their 2019 levels, much of the industry’s labor force has opted not to return, choosing other opportunities and career paths instead. The severity of this issue has been highlighted in several reports. The Bureau of Labor Statistics found that in 2022, accommodation and food services had the highest churn, quit, and job opening rates of any other industry in the US. In an eye-opening survey by Deloitte, over half of hotels say that they have between 25% to 75% of the workforce the...
Pacific Hospitality Group Expands Relationship With Silverware POS at Its Luxury Lifestyle Hotels
Silverware | January 4, 2024
Flexible solution is curating the guest experience and serving customers wherever they are on premises with Silverware’s GuestX ordering and payments platform Markham, Ontario, January 4, 2024—Award-winning Pacific Hospitality Group has deployed Silverware’s native purpose-built digital GuestX Ordering & Payments solution at their lifestyle properties. This exclusive group includes The Meritage Resort and Spa in Napa, Calif. (Olive & Hay Restaurant – awarded the Napa Valley Wine Award by The Napa Valley Vintners in recognition of the restaurants expansive collection of renowned locally sourced wines); the Grand Reserve at The...
Maestro PMS Partners With Hotel Mogel Consulting to Ensure Client Success Through Process Innovation
Maestro | December 14, 2023
Maestro customers looking for external evaluation of their tech stack can now leverage Hotel Mogel to formulate a technology implementation plan for success MARKHAM, Ontario, December 14, 2023 — Maestro PMS has partnered with Hotel Mogel Consulting Ltd. to externally evaluate hotel operations and ensure that owners are getting the most out of their technologies to maximize team productivity. As part of its core commitment to customer service and helping its clients succeed on all fronts, this partnership represents yet another way that Maestro continues to be a leader in hotel technology. “Hotels are facing an existential dilemm...
FutureLog Takes Center Stage as Gold Sponsor at the 21st Annual HM Awards for Hotel and Accommodation Excellence in Australia, New Zealand, and the So
FutureLog | November 29, 2023
Leading procure-to-pay technology innovator celebrates third consecutive year as Gold Sponsor at Australia's premier event dedicated to recognising excellence in the hospitality industry Sydney, Australia - (November 29, 2023) - FutureLog, a leading innovator in hospitality technology solutions, proudly announced its Gold sponsorship of the prestigious 21st Annual HM Awards for Hotel and Accommodation Excellence. The Hotel Management magazine event was held on Friday, November 24, 2023, at The Star Event Centre Sydney. "We are thrilled to be a gold sponsor at the 21st Annual HM Awards, supporting and celebrating the pinnacle of excellen...
![](https://staging.hotel-online.com/wp-content/uploads/2024/03/ajax-loader.gif)