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FCS Computer Systems Appoints Hospitality Expert, Craig Dennington, as Commercial Director for Australia, New Zealand and Pacific Island Markets
FCS | March 21, 2017
Renowned expert with more than 20 years of industry experience to spearhead FCS growth initiatives in the region. Sydney – 21 March, 2017 – FCS Computer Systems (FCS), a leader in hospitality technology operations solutions and services, has tapped Craig Dennington to serve as Commercial Director for Australia, New Zealand and the Pacific Islands. Based out of FCS' regional office located in Sydney, Australia, Dennington will be tasked with further growing the company's market presence throughout the region and ensuring that its industry leading operations-enhancing solutions are available to all hoteliers in the area. "Havi...
“No One Can Drop the Ball:” How Using Hotel Technology is Increasing Staff Efficiency and Improving Team Communication at the Radisson Hotel El Pa
ALICE | March 21, 2017
New York, NY -- The Radisson Hotel El Paso Airport is saving their employees time and improving their teams' internal communication with ALICE's staff operations management platform. The 239-room full-service hotel, which has been using ALICE since the beginning of the year, is running their front desk, maintenance, housekeeping and bellmen communications and task management on the platform. Prior to using ALICE, the Radisson El Paso communicated entirely via radio. Without the ability to record exchanges and requests, this made it difficult to track staff activity or establish staff accountability. Sometimes requests and directions wou...
Kube Systems is Powering Guest Satisfaction at the Trendy, High-Tech Axiom Hotel San Francisco
The Axiom San Francisco | March 21, 2017
Kube Audio Clock with Bluetooth music player is enabling guests to keep all mobile devices powered up and ready to plug and play; Six Apple/Android/Blackberry devices can be charged simultaneously [Jericho, NY—March 21, 2017] — Since the Axiom Hotel San Francisco opened its doors in January 2016 following an extensive renovation and rebranding, guest satisfaction has been at a steady high. The property attributes its success to proactively meeting guests' expectations. One trend the property is always monitoring is the demand for mobile device charging. With guests bringing multiple mobile appliances and using them interchan...
Agilysys to Showcase Its Industry-Leading Product Portfolio at HITEC Amsterdam
Agilysys | March 21, 2017
Company is Experiencing Significant Growth in Europe, Recently Opened U.K. Office LONDON — March 21, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a global provider of next-generation hospitality software solutions and services, today announced that the company will showcase its product portfolio at HITEC Amsterdam, demonstrating its leadership position in providing hospitality solutions to hotels and resorts throughout Europe. HITEC Amsterdam, produced by Hospitality Financial and Technology Professionals (HFTP) and a counterpart to the highly successful annual HITEC show in the United States, will be held March 28-30 at the RAI Am...
Curated Rates: Using Relevant Content to Boost Bookings
Estella Hale | March 20, 2017
With Estella Hale What are curated rates? To understand curated rates, we first need to understand what curating means. To curate something means to organize and display content in a meaningful way for a particular result. For our purposes here, "content" will be defined as the booking availability response from your hotel to your guests. This request and response interaction is what happens to your guests when they come into your internet booking experience; they give you information about their travel search, and you respond with relevant content. So, the concept of "curating" rates revolves around being able—from all of the boo...
Eye Tracking in 2017 for Google Hotel Searches: Why the Old Rules Don’t Apply
Tris Heaword | March 20, 2017
By Tris Heaword When one of the first eye-tracking studies on Google search engine results pages (SERPs) came out in 2005, researchers from Mediative discovered that there was a distinct pattern to the way people read the pages—what became known as the "Golden Triangle." By 2014 a new eye-tracking study found that this model had shifted, owing to many changes and developments in Google search pages. Instead of the distinct triangle, the heat maps showed an elongated "F," illustrating how users had significantly gotten used to scrolling down SERPs to find what they needed. Below are shots from the two famous studies, with the 2005 ...
Why We Made Package Management a Distinct Component of Our Concierge Technology
ALICE | March 19, 2017
Most front of house hotel systems do not consider package management an important toolset for the concierge and front desk, but they should. ______________ As the number of packages we receive continues to break new records year over year, many of those packages are finding their way to your hotel. Maintaining a real-time, easily accessible log of guest items, like packages, is therefore of increasing importance to the front desk and concierge roles. And guest items aren't just restricted to packages. Hotels are often responsible for storing lost and found items, amenities for use, like umbrellas, adapters, and extra guest beds, and gue...
Digital Marketing on a Budget – for You and Your Wallet
The Authors | March 17, 2017
Digital marketing is your best friend. It allows you to interact and engage with your targeted audiences in real time. When executed correctly, it can help your business grow. There are a variety of digital marketing strategies and it is ideal to implement as many of them as possible, but how do you choose the most effective ones when working with a budget? Digital marketing does not have to break the bank. Actually, there are numerous methods, perfect for a tight pocket. Here are four budget-friendly digital marketing tips. Tip 1: Blogging With the right tools and knowledge, a successful blog can cost little to nothing in enhancing sea...
Pan Pacific Hotels Group Appoints TrustYou to Manage All Guest Reviews and Surveys Through One Feedback Platform
TrustYou | March 16, 2017
Munich, 16 March 2017 – TrustYou, provider of the world's largest guest feedback platform, has been appointed by Pan Pacific Hotels Group to combine its online reputation management and the collection of guest surveys across its two brands, Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts. Since the beginning of February, the Singapore-based hospitality company, which operates more than 30 hotels, resorts and serviced suites with over 12,000 rooms in Asia, Australia and North America, has used TrustYou's platform to analyze, manage and solicit guest reviews through easy-to-use dashboards. TrustYou collects and exa...
Hotel Technology – The Easiest (and Most Costly) Decision is Not to Make a Decision
March 15, 2017
By Jos Schaap CEO, StayNTouch For several years now, we have observed the frustration—sometimes even exasperation—that many hotel executives feel toward information technology and their IT departments. There can be as many as 56 different types of hotel software systems in a single hotel. These systems manage everything from accounting, in-room TV's, front desk operations, mini bars, restaurants, the list goes on. It is no wonder that sometimes the easiest decision is not to make one due to the surmounting complexities and a large number of hotel software vendors. If you look on the popular software review site Capterra, you...
FCS Computer Systems Becomes First Company in Malaysia to be Awarded ‘Secured Software Assurance Certificate’
FCS | March 14, 2017
Joint TÜV-LGMS certification recognizes leading hospitality solution provider's commitment to safeguarding customers against data security threats. Kuala Lumpur, Malaysia – 14 March, 2017 – FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, has become the first company with operations in Malaysia to be awarded the Secured Software Assurance Certificate by TÜV Nord and LE Global Services (LGMS). The certification recognizes FCS' successful efforts in securing its solutions to protect against data vulnerabilities and circumvent the ongoing threat of online security attack...
Channel Optimization: The Secrets of Data-Driven Hoteliers
Sabre Corporation | March 14, 2017
New report from Sabre and Phocuswright shows the steps hoteliers can take to create and maintain the right channel strategy to reach and convert more customers SOUTHLAKE, Texas – March 14, 2017 – Sabre Hospitality Solutions has collaborated with Phocuswright on a new research report that evaluates channel optimization in the hospitality industry, identifying the critical elements of an effective, future-ready channel strategy that will maximize the ROI of both direct and indirect channels. This new report, "Channel Optimization in Hospitality: Secrets of Data-Driven Hoteliers," will help hoteliers make well-informed, data-dr...
Aptech Computer Systems Launches New Service-Focused Website
Aptech Computer Systems, Inc. | March 14, 2017
Site Personalizes Client Relationships; Spotlights People, Services, and Hotel Software Solutions PITTSBURGH – March 14, 2017 – Aptech Computer Systems is the leading provider of hotel software for business intelligence, budgeting, and enterprise financial accounting. It is a family business that was started over 45 years ago. "We have a personal commitment to our clients and the hospitality industry." "We have a personal commitment to our clients and the industry to represent the best solutions and provide the most exceptional customer service available," said Jill Wilder, Aptech vice president. New Website Offers a Perso...
GCommerce Debuts New Website with Innovative No Strings Attached Program
GCommerce | March 14, 2017
PARK CITY, UT, March 14, 2017 – GCommerce, a full-service digital marketing agency focused on the hospitality industry, announces the launch of its refreshed brand and new website along with the company's No Strings Attached (NSA) program. This flagship program allows GCommerce to solve the digital marketing woes of hotels and resorts in a cost-free and efficient matter. NSA offers hoteliers the opportunity to work with GCommerce's experienced team to solve hotel digital marketing needs in a single platform exclusive of fees and contracts. "The digital marketing space is ever-changing. For hoteliers, navigating these waters can be...
StayNTouch, Fuel & Flip.to Reveal How to Win Guests at Every Step of the Traveler Journey in Upcoming Webinar
StayNTouch | March 14, 2017
Collaboration offers a guide to exceeding evolving traveler demands in today's digital economy BETHESDA, MD—MARCH 14, 2017—StayNTouch, innovators in mobile technology and Property Management Systems, have teamed up with travel industry and direct booking experts Fuel, and hotel advocacy platform pioneers Flip.to, for a joint webinar—'The Evolution of Guest Expectations and How Hotels can Exceed the New Demands.' The event will help hotels exceed their guests' evolving expectations to build better guest relationships and drive more repeat business. The trio of hospitality industry experts will reveal insight on nav...
Teneo Hospitality Group Launches Nationwide Meeting Planner and Hotelier Networking & Charity Events, Assisting Homeless in 14 Cities
Teneo Hospitality Group | March 14, 2017
NEW YORK, NY, March 2017 … Teneo Hospitality Group launched the first of several planned 2017 networking and charity programs with an interactive event at Manhattan's swanky Second Floor venue. The gathering, to benefit the New York Rescue Mission, was attended by 100 meeting planners from the Northeast and representatives of 58 hotels and destinations from across the US and internationally. Teneo's networking programs, held across the United States and in Latin America, provide members with a unique opportunity to showcase their products and services, enjoy great food and entertainment, while aiding a local charity. Tene...
Duetto to Provide Revenue Strategy Solutions for Mexico’s Brisas Group
Duetto | March 14, 2017
Luxury Resort and Downtown Hotels Embrace Game-Changing Revenue Strategy Solutions to Spur Efficiencies, Growth San Francisco, March 14, 2017 — Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its cloud-based Revenue Strategy application, GameChanger, for Brisas Group, a fast-growing owner of luxury properties in key markets in Mexico. Duetto's GameChanger solution is already in place at the company's 274-room NIZUC Resort and Spa, Cancun, and the 434-room Galeria Plaza Reforma, Mexico City. "We are very happy to announce this partnership with Brisas Group, a forward-looking...
“There Are Only So Many Outlook Calendar Notifications You Can Send Yourself”
ALICE | March 13, 2017
How the Front Desk Team at The Ludlow Hotel New York Uses Purpose-Built Technology for the Transparency and Accountability A Shared Email Inbox Can't Provide New York, NY -- The front desk at The Ludlow Hotel New York is using ALICE's Front Office software, ALICE Concierge, to improve their management of guest requests across the 10-person team. The Ludlow Hotel, a BD Hotels property and 175-room boutique in New York's trendy Lower East Side neighborhood, has seen a significant drop in guest complaints since migrating their concierge operations to the ALICE platform in June 2016. Prior to using ALICE, Ludlow's front desk managed concier...
Hospitality Management Corporation Selected to Manage Holiday Inn Memphis Airport & Conference Center
Hospitality Management Corporation (HMC) | March 13, 2017
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this 256-room Holiday Inn ® in Memphis, TN. The company continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The hotel is located within two miles of the Memphis International Airport which makes it an ideal location for both business and le...
Hasn’t the “Great Man or Woman” Leader Profile Been Debunked as a Myth?
James Houran, Ph.D. | March 13, 2017
By James Houran, Ph.D. and Keith Kefgen Speaking to executive teams, conference attendees and individual leaders throughout 2016, we received many questions about the ideas in our book, Loneliness of Leadership. Therefore, we thought it would be worthwhile to present a series of articles that share with the wider public a sampling of the most interesting or instructive of these exchanges and past debates. The first story we will share was presented by a graduate student in industrial psychology and organizational dynamics, who adamantly claimed that the idea of "servant leadership" was hogwash at worse and an urban legend at best. In pa...
UniFocus Promotes Celia Karseno to VP of Technology Utilization
UniFocus | March 13, 2017
DALLAS – March 13, 2017 – Celia Karseno has been promoted to vice president of technology utilization for UniFocus, the Dallas-based provider of the service industry's most comprehensive workforce management systems and tools. In her new role, Karseno will ensure that UniFocus' partners use its technologies to optimal benefit, increasing the value of their investment, while also facilitating upgrades and new product rollouts to existing partners. Karseno brings 25 years of hospitality, training and account management experience to her position. This includes nine years at UniFocus in two separate tenures. "Celia has long bee...
Style Meets Beauty
Cetis | March 13, 2017
Stylish 4+ star Rydges Wellington New Zealand hotel chooses beautifully engineered TeleMatrix brand 9600 Series hotel phones. Cetis has announced the installation of 320 telephones by channel partner TrendTek Australia Pty Ltd., at the Rydges Wellington hotel located at 75 Featherston St, Pipitea, Wellington 6011, New Zealand. The model chosen was the TeleMatrix 9600MWD single-line, black, 10-button analog cordless hotel telephone. According to Tony Chau, Managing Director, Trendtek, "As one of the most popular cordless hotel phones in the world, we usually recommend TeleMatrix 9600 Series phones because of their proven record of rugged...
ProfitSword Partners with Formula 4 Racing Team
ProfitSword | March 13, 2017
Orlando, FL – March 13, 2017 – ProfitSword has taken a giant step outside the box by sponsoring Blake Mount and his Formula 4 racing team for the 2017 season. The continued rapid growth and expansion of ProfitSword's offerings has illuminated a multitude of new possibilities for the leading hospitality B.I. solutions provider. With the goal of reaching out to new markets, ProfitSword believes the exposure to a new audience can only have positive ramifications. According to Tili Findley, co-owner of ProfitSword, the sponsorship of Blake Mount's car is a great way to reach a huge audience of prospective business owners in indu...
The Power of Partnership
Cetis | March 9, 2017
Cetis-NEC Smart Hospitality partnership helps ensure positive guest experiences throughout EMEA region. Building upon an established and long-standing hospitality industry partnership, Cetis and NEC Enterprise Solutions cooperate to deliver innovative Communication/Endpoint bundling solutions preferred by hotels throughout Europe, Middle East, and Africa (EMEA). The NEC Smart Hospitality program leverages the power of partnership to provide hoteliers with IT & Communication platforms for delivering authentic, optimized services that allow each guest to enjoy a relaxed and pleasant hotel stay. "Across all major geographic regio...
