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How to Win at the Hotel Technology Innovation Game Through Symbiotic Partnerships
Pierre Boettner | April 30, 2018
By Pierre Boettner When it comes to hospitality technology, finding symbiotic technology partnerships for your product can be an advantageous way for your company and products to embrace innovation continuously. Aligning your solutions strategically with like-minded companies offering cutting-edge technology, hospitality experts can better generate ideas, streamline processes, and cultivate their product offering for eager hoteliers. In a good partnership, both partners should win, emerging from the relationship better than they were before. Of course, technology partnerships represent a dynamic, fluid relationship, and primary technolo...
The CEO’s Role as Thought Leader in the New Era of Engagement
Alan Young | April 30, 2018
It is critical for CEO's to champion a trustworthy voice for their company's brand and execute a consistent content cadence By Alan Young Gone are the days in which CEO's can expect to remain a faceless, behind-the-scenes force of the company. Think Richard Branson, Elon Musk, Jeff Bezos – and the growing list of rock star C-level execs. Within a dynamic industry landscape, CEO's across all verticals are stepping up to become the driving market force behind their brand, openly advocating for their company's values, culture, and intellectual capital. A company's brand is often an extension of their chief executive&#...
Now Available for Download: HEBStrategy Q2 2018 Hotel Digital Marketing, Technology, and Trends Whitepaper
HEBS Digital | April 30, 2018
HEBS Digital's second installment in 2018 of the HEBStrategy—our whitepaper series covering the latest news and trends in hotel digital marketing and technology—is now available for download! The HEBStrategy Q2 takes a look at the full Google Ecosystem and offers strategies for hoteliers to reach potential guests throughout the travel planning journey. Download the HEBStrategy Q2 2018 whitepaper to learn about: What's Trending: Get familiar with Progressive Web Apps (PWA), stay up-to-date with the latest Google My Business updates, learn about voice search optimization, and more. From the Design Studio: Discover examples ...
How Artificial Intelligence In Hospitality Can Impact Operational Dynamics Positively?
Mitul Makadia, Founder, Maruti Techlabs | April 30, 2018
by Mitul Makadia Over the last couple years, multiple changes within the technology space (most notably – artificial intelligence in hotels and hospitality) have brought forward a paradigm shift and disrupted a myriad of industries, leaving some players behind while simultaneously adding more value for the end users. The adoption of new emerging technologies has gone on to become quite the trend after receiving inspiration from successful use cases. In case of hotels, the real boost of artificial intelligence in hospitality sprung from the fact that it has the power to impact and transform the industry completely. Given the rising...
Hilton Inn at Penn Named Winner of Intelity’s ‘ICEvoice Challenge’
Intelity | April 26, 2018
Property to receive Intelity's voice concierge solution FREE and 'forever' to enhance its guests experiences by enabling them to make voice requests via Amazon Alexa devices in guestrooms [Orlando, Fla. — April 26, 2018] — Why are hoteliers eager to add voice-command technology to guestrooms? Just ask the Hilton Inn at Penn, winner of Intelity's ICEvoice Challenge. Earlier this month, Intelity asked its customers to state how they envision using the company's newest solution that enables guests to use voice commands for requesting services and controlling the in-room environment. The reply from the Hilton Inn at Penn was sho...
Shifting Your Hotel Staff From Task-Oriented to Guest-Oriented [Guide]
April 26, 2018
StayNTouch introduces a free guide for hotel owners with proven tactics that can free up staff to provide world-class service and connect with guests on a deeper level In the world of hospitality, there exists a crucial difference between simply servicing a guest's demands and providing truly outstanding guest service. Hotels that are able to focus on the latter will reap the rewards with increased guest loyalty and, in turn, an undeniable ROI in their business model. Why? Because great hospitality is about great service, and at the root of that understanding exists the realization that hotels need to be guest-oriented rather than task-...
Rainmaker Closes Record-Breaking Q1 With Largest Sales Quarter in Company History
Rainmaker | April 26, 2018
Alpharetta, GA – April 26, 2018 - The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software reports high Q1 growth with the largest hospitality sales quarter in the company's history in addition to going live with several notable new brands. Also in Q1, Rainmaker appointed several new employees to fuel sales growth and product innovation, was honored by the City of Alpharetta with the Business of Excellence Award for the fifth consecutive year and hosted OPTIMIZE 2018, Rainmaker's annual user conference, in Miami, FL. "We're proud to kick off 2018 with such a strong sal...
Fairmas expands with company representation in Amsterdam
Fairmas GmbH | April 26, 2018
Ellen Huerst represents Berlin-based hotel software developer Fairmas in Benelux April 25, 2018: Ellen Huerst, co-founder of PowerYourRoom, takes over the representation of Fairmas GmbH in the Benelux region with immediate effect. With this, Fairmas GmbH is taking another important step in the direction of expansion with the aim to further increase its international presence in the highly specialized niche market of the hotel industry. Since its foundation in Berlin in 2003, Fairmas GmbH has been developing financial planning and management reporting software tailored to the needs of the hotel industry. The success of the Fairmas produc...
Fairmas expands with company representation in Amsterdam
Fairmas GmbH | April 26, 2018
Ellen Huerst represents the Berlin-based hotel software developer Fairmas in the Benelux region April 25, 2018: Ellen Huerst, co-founder of PowerYourRoom, takes over the representation of Fairmas GmbH in the Benelux with immediate effect. With this, Fairmas GmbH is taking another important step in the direction of expansion with the aim to further increase its international presence in the highly specialized niche market of the hotel industry. Since its foundation in Berlin in 2003, Fairmas GmbH has been developing financial planning and management reporting software tailored to the needs of the hotel industry. The success of the Fairma...
dormakaba Arrives at HD Expo With A Full Suite of Property Entrance and Opening Systems and Electronic Locks
dormakaba | April 25, 2018
Visit dormakaba in Booth 3669 at HD Expo May 2 – 4, 2018 at the Mandalay Bay, Las Vegas, NV dormakaba's Solutions for Architects and Developers Provide Attractive Entry Point and Guest-Centric Access Control Systems that Merge Security and Convenience MONTREAL, QC, CANADA – April 25, 2018 – dormakaba, one of the top three companies in the global market for access and security solutions, and the provider of Saflok™ and Ilco™ electronic locks, will be at HD Expo booth 3669. dormakaba will present its full suite of property entrance, opening solutions, access control systems, and electronic locks. dormakaba a...
5-Star Stamford Singapore Specifies TeleMatrix Phones
Cetis | April 25, 2018
Swissotel The Stamford Singapore installs 157 TeleMatrix corded and cordless telephones. The luxurious Swissotel The Stamford, located at 2 Stamford Road, Singapore, has specified TeleMatrix brand telephones for its recent renovation. Cetis channel partner, NEC Asia Pacific Pte. Ltd., 80 Bendemeer Road, #05-01/02 Hyflux Innovation Centre, Singapore, completed the installation of 101 TeleMatrix 3300MWD5 and 3300MW5 single-line analog telephones and 56 TeleMatrix 9602MWD5 cordless telephones with Red handset color accent inserts. Strategically located in the heart of Singapore, Swissotel The Stamford is a five-star hotel that boasts a pri...
Frasers Hospitality Partners With Duetto to Bring Revenue Strategy to Serviced Residences
Frasers Hospitality | April 25, 2018
Companies Plan Further Collaboration to Innovate New Extended-Stay Features for GameChanger App Singapore, 25 April, 2018 — Frasers Hospitality, which operates nearly 150 serviced-residence and luxury boutique hotels across Asia, Australia, Europe and the Middle East, has partnered with Duetto to adopt its Revenue Strategy approach and cloud-based technology. Frasers is implementing Duetto's Open Pricing application, GameChanger, across its global portfolio, and the two companies are working together to innovate new features and strategies for room rates in the extended-stay segment of hospitality. "Serviced residences are one of ...
What Hotels of Tomorrow Can Learn From the Airbnb’s of Today
Alan E. Young | April 24, 2018
By Alan E. Young The travel and lodging industry has evolved into an undeniably exciting space. Rife with new technology, aesthetically impressive social media pages acting as travel inspiration for millennials and a rise in boutique accommodations. This change and ensuing competition are continuously on the horizon. This competitive landscape stretches between hotels brands as well as between hotels and non-traditional accommodation models, such as Airbnb. With both service models existing within the same industry and catering to similar guest demographics, there is a wealth of experiential knowledge to be shared/gained as they strive ...
Noble and IHG Open the Dual-Branded EVEN Hotel and Staybridge Suites Hotel South Lake Union in Downtown Seattle
April 24, 2018
ATLANTA (April 24, 2018) – Noble Investment Group ("Noble") and InterContinental Hotels Group ("IHG"), one of the world's leading hotel companies, today announced the opening of the EVEN® Hotel and Staybridge Suites® hotel in downtown Seattle. The hotels are adjacent to the Amazon headquarter campus and the new Google campus in the vibrant South Lake Union market of Seattle. South Lake Union is also a hub for life science and biotechnology organizations such as the Fred Hutchinson Cancer Research Center, the Allen Institute for Brain Science and the University of Washington School of Medicine. EVEN Hotels is the first hote...
Art Ovation Hotel Elevates Its Gallery Experience With Intelity
Intelity | April 24, 2018
Guests take Intelity's portable ICEbedside tablets with them as they tour the hotel, learn about each piece of art and its artist, and purchase the works [Orlando, Fla. — April 24, 2018] — Something extraordinary is happening in Sarasota, Fla. This month the Art Ovation Hotel Autograph Collection® opened its doors at 1255 North Palm Avenue as an active host, facilitator, patron and partner of the arts. To enhance the hotel's art gallery experience, the property equipped each of its 162 guestrooms with portable ICEbedside tablets from Intelity. Guests can click on the Ovation Arts icon in the hotel's mobile app, powered ...
North American Hoteliers Spring Into Second Quarter of 2018 With Continued Growth
TravelClick | April 24, 2018
Strong Group Travel Drives Increases in Rates and Bookings NEW YORK – April 24, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today released new data from the Company's April 2018 North American Hospitality Review (NAHR). According to this data, North American hoteliers are experiencing continued growth in the second quarter of 2018, with bookings up 2.7 percent and average daily rates (ADR) up 2.5 percent across all travel segments. Driving much of this growth is group travel, up 7.5 percent in bookings, 3.8 percent in ADR and 11.6 percent in revenue per available room...
StayNTouch Partners With Martin’s Hotels
StayNTouch Inc. | April 24, 2018
Belgium-based hotel group brings PMS mobility to its portfolio with StayNTouch's cloud-based PMS solutions Bethesda, MD – April 24, 2017 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has it has partnered with Belgium-based Martin's Hotels, with the deployment of its Rover PMS™ and Zest™ products to 13 of its 14 hotels: Martin's Rentmeestrij (Bilzen) Martin's Relais (Brugge) Martin's Brugge (Brugge) Martin's Brussels EU (Brussels) Martin's Chateau du Lac (Genval) Martin's Manoir (Genval) Martin's Louvain-la-Neuve (Louvain-la-Neuv...
ProfitSword Experiences Unprecedented Growth in First Quarter of 2018
ProfitSword, LLC | April 24, 2018
Leading provider of business intelligence and data management solutions to hospitality industry announces record setting Q1 sales momentum ORLANDO, Fla. – April 24, 2018 – ProfitSword, a leading developer of business intelligence and data integration software for the hotel industry, announces the addition of 126 properties from six hotel management companies to its current roster of hospitality customers during the first quarter of 2018. These numbers represent a 74 percent increase in growth rate over the prior year's sales pace, positioning ProfitSword as a leading provider in hospitality data management, as it continues ...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: April Edition
HEBS Digital | April 23, 2018
By Margaret Mastrogiacomo, Vice President Strategy This month, the latest digital innovations include new publishing features on Google My Business listings, the new Google Outstream Video Ad format, and new Instagram profile bio features. The industry is also abuzz with the fast-approaching launch of the GDPR. From SEO to design, read on to learn the top five things you need to know now in hotel digital marketing, and stay informed. 1. SEO: Google My Business now allows you to publish updates visible in search and Google maps. Google recently added the ability to create posts and updates on Google My Business listings. Posting through...
Rainmaker Expands Business Operations in the Middle East and Africa by Adding Hicham Diab to Dubai Office
Rainmaker | April 23, 2018
ALPHARETTA, GA – April 23, 2018 – The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced the expansion of its Middle East and Africa (MEA) operations by naming Hicham Diab as regional director of business development MEA. Rainmaker currently provides solutions and services to several international hotel organizations in the region, including Kerzner International and Mövenpick Hotels & Resorts. Rainmaker's decision to add a regional director of business development will further enhance its service capabilities to both current and prosp...
Why You Should Mobile-Enable Your Hotel Staff
Hotelogix | April 23, 2018
The digital revolution is here. And, as a hotelier, you certainly cannot ignore the shift of guest preferences towards hotel mobile apps. Many studies indicate a sharp rise in the adoption of mobile technology in hotels. Mobility, powered by internet, has changed the game for the hotel industry when it comes to engaging with guests and serving them competently. This new technology in hotels is impacting guest expectations in many ways. Here are some of them - 83% guests require hotel service promotions on their mobile devices 70% of people who install mobile apps are reward members 73% people use mobile apps for hotel booking in jus...
Is Your Hotel Ready for Today’s ‘Age of Assistance’?
Thomas Grundner | April 20, 2018
By Thomas Grundner A common scenario in 2021: A weary business traveler walks into a hotel in Dubai, one that she's booked effortlessly a few days before using her smartphone. She bypasses the check-in desk and heads straight to her room. The door opens without the need for a keycard. The room is on her preferred side of the hotel and she is pleased because she didn't specifically request it. Lighting and temperature have been set too to her preferences, remembered from her previous visit. Tired after a long flight, she orders her favorite beverage to be brought up, without even opening her mouth. The drink is brought in just a couple o...
Washington Court Selects KEYPR as Exclusive Guest Experience Technology Partner
KEYPR | April 20, 2018
Luxury Capitol Hill hotel goes live with the KEYPR platform, bringing the latest technology to guests and staff Los Angeles, CA (April 20, 2018) -- KEYPR®, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system has been fully deployed at the iconic Washington Court Hotel located in the heart of Washington, D.C. "We pride ourselves in maintaining the highest service standard, and are committed to delivering a boutique hotel experience with all the modern amenities," said Washington Court's Operations Manager, Greg Askew. "The KEYPR platform...
Top Concerns Hotels Need to Know About the GDPR and How to Prepare Your Action Plan
HEBS Digital | April 20, 2018
By Margaret Mastrogiacomo, Vice President Strategy By now you've probably heard of the General Data Protection Regulation (GDPR) and should have started considering the effects of this regulation on your hotel website, data strategy, and hotel digital marketing. With the GDPR just around the corner, we've put together an overview that includes an explanation of the GDPR, the top misconceptions, and the most important considerations that will need to be implemented on your hotel website and included in your digital strategy. What is the GDPR? The GDPR is a regulation in EU law on data protection and privacy for all individuals within the...
