Customer Service and Satisfaction was Key to Selection Choice
NEW YORK – Aug 08, 2018 – Infor, a leading provider of industry-specific cloud applications, today announced that Alila Hotels and Resorts has deployed Infor Hospitality Management System (HMS) and Infor Revenue Management Solution (RMS) for its hotel operations in Kuala Lumpur to increase business agility and further enhance efficiencies.
Alila Hotels and Resorts launched in Indonesia 15 years ago. Today it is the luxury brand under Two Roads Hospitality and manages hotels and resorts in India, Asia Pacific and Oman. In streamlining and automating its processes and enabling seamless data flow across the brand's various properties, Alila Hotels and Resorts looks to transform its business with plans to deploy these solutions at its other properties.
Infor HMS is a hotel property management system that exists as a fully-integrated service hub. The addition of this product marks the second Infor solution to be implemented by Alila Hotels and Resorts; the company currently utilizes Infor RMS for revenue optimization and yield management.
"As we continue to grow as a business, it is paramount that our systems keep pace and integrate seamlessly together. For this, we wanted to roll out a true cloud-ready application that has a proven cloud delivery record in Asia Pacific, and can scale and offer flexibility in integration," said Ajay Gamre, Head of IT, Alila Hotels and Resorts. "We are confident that Infor HMS will help us provide an excellent guest experience and improve our overall operations by shifting to the cloud and seamlessly integrating with the systems we already have in place. Due to our long and trusted relationship with the Infor team and their excellent customer service, we were keen to partner with them once again."
Infor HMS is designed specifically to meet the needs of hotel companies. The solution combines enterprise power and streamlined workflow in a multi-property environment, providing the proven technology to support long-term growth.
"Diversifying systems and information across different centers is a challenge for any organization. Businesses in the hospitality sector need to be as nimble as possible, and a solid technology infrastructure is crucial as they are faced with constant change," said Eric Wong, Vice President, Hospitality, Infor Asia Pacific. "The most recent release of Infor HMS was developed with more enhanced industry-specific features for our customers, including centralized guest profile management, advanced room planning and reporting, and the option to move core business operations to the cloud. Our team is looking forward to continuing our long-term relationship with Alila Hotels and Resorts as they leverage the full potential of Infor HMS and Infor RMS to generate future business growth."
