To improve on guest Internet experience, Bissell is expanding its technology partnership to now include ElevenOS at two Charlotte properties
6/17/15, Portland, Ore. – The industry’s leading guest Internet management software company, Eleven, is expanding on its long-standing partnership with The Bissell Companies. To enhance the guest experience through dynamic bandwidth optimization and billing capabilities, the Charlotte, N.C.-based real estate company is implementing Eleven’s centralized guest Internet management platform at both Aloft Charlotte Ballantyne and The Ballantyne Hotel & Lodge. Both properties have been Eleven customers for several years with Eleven guest computers in their business centers. Today, their management company, Bissell, is expanding its use of the Eleven platform to include managing guest Internet in the lobby, business center, meeting and guest rooms – all run on a single, cloud-based platform.
Eleven gives Bissell the tools it needs to create customized, responsive Internet portals, manage device and bandwidth controls, provision group access, and more. Bissell selected Eleven because of its sophisticated features and Eleven’s proven, 24/7 hospitality-centric support. As an owner and operator of multiple hotels in the Charlotte area, Bissell understands that dependable Wi-Fi is nothing short of a necessity – like running water or electricity – especially when operating a 2,000-acre master planned community like Ballantyne, in the heart of south Charlotte.
“We provide guests with free basic Wi-Fi because it’s a contemporary amenity that they expect,” said Ted Mueller, CIO and vice president of operations at Bissell. “The Eleven platform offers of our teams an intuitive dashboard to create customized experiences for guests in our rooms and meeting spaces. With Eleven guests can have exactly what they want – whether it’s options for traditional in-room bandwidth, or a custom SSID and landing page for a meeting planner and their group. We are excited to expand our technology partnership with Eleven; its proven track record of providing exceptional support to our properties and guests makes Eleven the clear choice.”
Bissell is a real estate company that offers a complete approach to fulfilling office and hotel needs in Charlotte. The Ballantyne Hotel & Lodge, part of Starwood’s The Luxury Collection, is a Forbes Four-Star and AAA Four-Diamond hotel. Aloft Charlotte Ballantyne is a LEED®-certified hotel and recognized as the No. 1 Aloft in guest satisfaction.
“We are thrilled that Bissell considers Eleven to be a trusted technology partner,” said Eleven CEO Dan Meub. “Hotels nationwide are challenged daily with delivering free, high-performance Internet. Developing flexible, value-added services to enhance the connected guest experience is what Eleven does best.”
